Designations and Certifications • Crucial Conversations® and

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					                                                                    Michael Quinlan, Inc.
                                                                    3836 North Kostner Avenue
                                                                    Chicago, Illinois 60641

                                                                    773.286.6237 fax:773.286.6285
                                                                    michaeljquinlan.com




Amy Daly-Donovan
Amy Daly-Donovan is an experienced and highly skilled consultant, facilitator, and trainer
and has 20 years experience in the Organization Development field. She has successfully
managed several large projects and has a proven ability to lead high-performing teams
and build collaborative relationships.

Ms. Daly-Donovan has worked with executive and mid-level managers, first-line supervi-
sors, and staff in non-profit, for-profit, and government organizations. She is known for
her dynamic style and outstanding facilitation skills, brings a high degree of energy and
enthusiasm, and believes in a collaborative, interactive approach to organization growth
and development.

Ms. Daly-Donovan received her M.S. in Organization Development from The American
University and her B.A. in Management from Moravian College. Professional develop-
ment experiences include intensive workshops through NTL Institute, Albert Einstein
College of Medicine, Department of Psychiatry (Cape Cod Institute), Designed Learning,
and VitalSmarts.

Amy is a member of the Organization Development Network, where she has held many
leadership positions. She has presented conference seminars for the Organization Devel-
opment Network, International Association of Facilitators, the University of Washington,
and the University of Alaska-Southeast.

Designations and Certifications
• Crucial Conversations® and Crucial Confrontations® Master Certified
• Myers-Briggs Type Indicator Certified

Client Referrals
• AT &T Wireless
• Agilent Technologies
• Baker Boyer Bank
• Bill & Melinda Gates Foundation
• Equity Office Properties
• Huron Consulting
• Jones Soda Company
• Microsoft
• Nextel
• Northwestern Mutual Life
• PCC
• Safeco Insurance

Education
• MS, Organization Development, American University
• BA, Management, Moravian College