PC Technician Resume Sample by mplett


More Info
									                                              JESSE KENDALL
         123 Elm Street ▪ Miami, FL 33183 ▪ Home: 305-555-5555 ▪ Cell: 305-444-4444 ▪ jkendall@notmail.com

Solutions-oriented and highly analytical candidate with experience in personal computer repair, network administration,
systems training, and IT support. Expert administration and troubleshooting skills for Microsoft operating systems and server
products. Possess experience in hardware/software networking and local area networks (LANs). History of successfully
executing system migrations and software upgrades. Demonstrated ability to effectively communicate application features.
Fast learner with adaptability and a great work ethic. Exceptional problem-solving skills with a keen attention to detail.

CURRENT CERTIFICATIONS: A+, Computer Service Technician (CST)
SOFTWARE APPLICATIONS:      Expert: Microsoft Word, Excel, and PowerPoint, Advanced: MS Access, Peachtree,
                            QuickBooks, GradeBook, GradeSpeed, Skyward
OPERATING SYSTEMS:          Expert: Windows 3.1, Advanced: Win95 through XP, General: NT4 and 2000 Servers, Macintosh
HARDWARE / LANGUAGES:       Expert: LAN installation/configuration, General: TCP/IP, VERITAS, Ghost, General: Java

LEAD PC TECHNICIAN, ABC Corporation, Miami, FL                                                             20xx – 20xx
Effectively troubleshot issues and maintained district-wide computers supporting both Windows and Macintosh. Installed
and configured new computers on a LAN. Administered servers and upgraded/migrated operating systems. Provided LAN
configuration and network installation of district programs. Supported environment of Windows 98/2000/NT/XP.
       Identified cost-effective upgrade solutions for clients.
       Led team of five technicians in installation, upgrade, and deployment of 1000+ workstations.

PC TECHNICIAN, BCD Enterprises, Miami, FL                                                             20xx – 20xx
Provided basic hardware/software troubleshooting and repair. Administered Windows NT4 servers and workstations; set
up new employee mail accounts, executed district-wide backups, and implemented server and RSCCC updates. Made
patch cables; hooked up patch panels and hubs in wiring closets.
       Assisted in the LAN installation and configuration of the company’s new office building.
       Effectively trained staff and management to improve computer and software skills.

PC FIELD SERVICES TECHNICIAN, CDE Airlines, Miami, FL                                                          20xx – 20xx
Provided comprehensive system support, configuration, maintenance, and training for CDE Airlines. Managed switches
and routers; performed troubleshooting and repair services for numerous makes and models of network equipment
present on LAN, including file servers, tape backup units, and CD towers. Supported several mission-critical projects,
including the integration of Calm Air into CDE Airlines’ infrastructure and the final setup phases of Pearson International
Airport’s new Terminal One. Furnished 24/7 on-call rotation and hands-on technical support for remote LAN
administrators. Maintained inventory of all PCs, monitors, and printers in Manitoba.
       Successfully cut over 13 airports onto the network, as a result of the company's merger with a partner airline.
       Migrated all terminals in Miami and Fort Lauderdale from dumb terminals to IP-based systems and provided
        worldwide Level 2 support for remote site cut overs.
       Effectively installed and configured IBM X-Series servers to replace aging flight display dumb terminal controllers
        at Winnipeg and Thunder Bay Airports.
       Earned the Bravo! Award for relocating and setting up CDE Airlines’ network equipment in the brand new
        Terminal One building at Miami International Airport, 20xx.

Computer Learning Centers of America | Diploma: Network Engineering & Management | Graduated with Honors
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”

Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.

Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

To top