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					Section 11              Safety & Security                                                                                                     Topic: Safety & Security
Policy & Procedure No.                  0-11-00                                Policy & Procedure Topic Revision Date                                           11-15-08, 01-22-09
                                                                               Remove and Replace Topics Dated                                                  09-15-01, 01-01-00

TABLE OF CONTENTS
Safety Requirements ..................................................................................................................................................................... 1
Safety Information ......................................................................................................................................................................... 1
      Safety "Things To Do"........................................................................................................................................................... 3
      Qualifying the Customer ....................................................................................................................................................... 3
Foreign Driver's Licenses ............................................................................................................................................................. 4
      International Driving Permits & Identification ........................................................................................................................ 4
United States Trip Permit, Fee Regulations & DOT .................................................................................................................... 4
      Identification.......................................................................................................................................................................... 6
Safe Driving Tips ........................................................................................................................................................................... 7
      Allow Greater Following Distances ....................................................................................................................................... 8
      Take Care When Backing Up................................................................................................................................................ 9
      Trucks are Longer and Wider Than Cars.............................................................................................................................. 9
      Watch Overhead Clearances' ............................................................................................................................................. 10
      Distractions ......................................................................................................................................................................... 11
Renting Under Adverse Weather Conditions ............................................................................................................................ 11
Hazardous Materials: Rental Vehicles ....................................................................................................................................... 12
     Hazardous Materials Policy Exception................................................................................................................................ 13
     Rental Conditions................................................................................................................................................................ 13
     Liability Limits...................................................................................................................................................................... 14
     Additional Information ......................................................................................................................................................... 14
     Contaminated Vehicles ....................................................................................................................................................... 15
     Rental Outside of Continental United States....................................................................................................................... 15
     Maintenance ....................................................................................................................................................................... 16
     Vehicle Security .................................................................................................................................................................. 17
Towing Equipment ...................................................................................................................................................................... 18
                                                                                                                                                                        Table of Contents
                                                                      Truck Policy and Procedures Manual                                                                       Section 11
Section 11             Safety & Security                                                                                                     Topic: Safety & Security
Policy & Procedure No.                 0-11-00                                Policy & Procedure Topic Revision Date                                          11-15-08, 01-22-09
                                                                              Remove and Replace Topics Dated                                                 09-15-01, 01-01-00

         Towing Restrictions............................................................................................................................................................. 18
         Towability Guide ................................................................................................................................................................. 18
Homeland Security Information ................................................................................................................................................. 19
Usage of Rental Vehicles In Connection With Terrorism......................................................................................................... 19
Analysis of Terrorist Preparations ............................................................................................................................................. 20
Reporting Suspicious Incidents................................................................................................................................................. 21




                                                                                                                                                                      Table of Contents
                                                                     Truck Policy and Procedures Manual                                                                      Section 11
Section 11    Safety & Security                                                          Topic: Safety Requirements
Policy & Procedure No.   0-11-02                    Policy & Procedure Topic Revision Date                11-15-08, 01-22-09
                                                    Remove and Replace Topics Dated                       09-15-01, 01-01-00


Safety Requirements                You are required to perform 10-point inspections of all rental equipment, completing
                                   the checklist on the back of the Vehicle Ready Tag before renting any vehicle.
                                   Dealers must thoroughly explain safety procedures with all customers, and perform a
                                   “walk-around inspection” with them before their rental vehicle leaves the lot.
Safety Information                 You, the Budget Truck Rental Dealer, are the primary safety contact with the customer.
                                   Help the customer understand the importance of safely operating the truck and towing
                                   equipment – no one else may have this opportunity.


                                   NOTE: Dealers are expected to promote safety procedures among their employees and
                                   customers.
                                   These two areas require your special attention:
                                   1. Review the Physical Damage Form with the customer. Then have the customer initial
                                      and sign the form.
                                   2. Prominently display the Budget Truck Rental accident awareness safety poster in your
                                      dealership.
                                   Display Budget Truck Rental's brochures where they are visible to the customer.
                                   According to their rental needs, ensure that all customers receive "Mover's Advantage,"
                                   Budget Truck Rental safety brochures, Budget Truck Rental towing equipment literature,
                                   and the Budget Truck Rental Insurance and Protection Plans brochure (MOW-966 B).
                                   Below is a list of safety posters, brochures, and Insurance and Protection Plan materials
                                   available to Budget Dealers at no charge. These items come with your Dealer Opening Kit;
                                   however, please contact your Dealer Performance Manager when you need to replenish
                                   your supply.



                                                                                                               Safety & Security
                                              Truck Policy and Procedures Manual                              Section 11, Page 1
Section 11    Safety & Security                                                              Topic: Safety Posters
Policy & Procedure No.   0-11-02-02              Policy & Procedure Topic Revision Date            11-15-08, 01-22-09
                                                 Remove and Replace Topics Dated                   09-15-01, 01-01-00


                                The following Safety posters and brochures, reflected below, are available for
                                display in your dealer location.


                                Posters                                         Brochure #
                                Safety Posters - Peace of mind                  T-BTG-POST#3
                                Insurance and Protection Plan Brochure          T-BTG-033-03
                                Counter Mat – Insurance and Protection Plans    T-BTG-010-03




                                                                                                        Safety & Security
                                           Truck Policy and Procedures Manual                          Section 11, Page 2
Section 11    Safety & Security                                                           Topic: Qualifying the Customer
Policy & Procedure No.   0-11-02-02                 Policy & Procedure Topic Revision Date                        11-15-08, 01-22-09
                                                    Remove and Replace Topics Dated                               09-15-01, 01-01-00


  Safety "Things To Do"         The first step in upholding safety standards is to evaluate the customer as you begin the
                                rental transaction.


  Qualifying the Customer            The Customer/Renter must be 21 years of age or older and must physically present a
                                      valid driver's license, valid passport, or valid state issued ID for every rental. Commercial
                                      customers must be 21 or older according to the Department of Transportation. Anyone
                                      listed to drive the vehicle (customer and/or additional drivers) must present a valid driver’s
                                      license and meet the minimum age requirements.
                                         In the State of Nevada Moving Companies must be registered with the state.

                                     There is a youthful driver surcharge applied when renter is between the ages of 21 – 23.
                                      This excludes military moves and certain commercial accounts.

                                     There must be no evidence of consumption of alcohol or drugs by the renter/driver.

                                     There must be no excessive nervousness or abnormal behavior by the renter/driver.

                                     The renter/driver must, with or without reasonable accommodation, be able to operate the
                                      vehicle in a safe manner.

                                     Contact the maintenance department one week in advance if an adapter kit for physical
                                      disabilities is needed.
                                Ensure that customers understand the Budget Truck Rental Insurance and Protection Product
                                options and their accident reporting responsibilities using the Personal Financial Responsibility
                                Certificate with each consumer rental.
                                If the renter/driver does not meet these requirements, or if you have any reasonable doubts about
                                the driver's ability to safely operate the vehicle, DO NOT RENT THE VEHICLE.




                                                                                                                        Safety & Security
                                             Truck Policy and Procedures Manual                                        Section 11, Page 3
Section 11    Safety & Security                                                        Topic: Qualifying the Customer
Policy & Procedure No.   0-11-03                     Policy & Procedure Topic Revision Date                  11-15-08, 01-22-09
                                                     Remove and Replace Topics Dated                         11-07-01, 01-01-00


Foreign Driver's                   Valid Foreign Driver’s Licenses are acceptable but must be accompanied by either a
                                   passport or visa to verify their entry date into the country.
Licenses
  International Driving              Visitors are advised to carry an International Driving Permit, as authorized by the
  Permits & Identification              1943/1949 Conventions as well as the license from their country.
                                     Foreign Licenses that do not translate due to foreign characters such as date of
                                        birth must be accompanied by an International Driving Permit for translation
                                        purposes.
                                     International customer must present passport or visa as second form of ID.


United States Trip                   Commercial customers must obtain any special road tax or fuel permits, special
Permit, Fee                             driver's licenses, medical logs, and pay any other road taxes required under state
                                        and/or federal law.
Regulations & DOT
                                     Commercial customers are responsible for complying with state and federal DOT
                                        regulations and requirements that are mandated by each state.
                                   Note: Some States Requiring USDOT Numbers
                                   In select states (see green highlighted states on map located page 5 or list below), all
                                   registrants of commercial motor vehicles, even intrastate and non-Motor Carrier
                                   registrants, are required to obtain a USDOT Number as a necessary condition for
                                   commercial vehicle operation.
                                   Alabama, Alaska, Arizona, Colorado, Florida, Georgia, Iowa, Kansas, Kentucky, Maine,
                                   Michigan, Minnesota, Missouri, Montana, New York, Ohio, Oklahoma, Oregon, South
                                   Dakota, Tennessee, Utah, Washington, West Virginia, Wisconsin, and Wyoming.


                                                                                                                   Safety & Security
                                               Truck Policy and Procedures Manual                                 Section 11, Page 4
Section 11    Safety & Security                                         Topic: Qualifying the Customer
Policy & Procedure No.   0-11-03         Policy & Procedure Topic Revision Date        11-15-08, 01-22-09
                                         Remove and Replace Topics Dated               11-07-01, 01-01-00




                                                                                            Safety & Security
                                   Truck Policy and Procedures Manual                      Section 11, Page 5
Section 11    Safety & Security                                                           Topic: Qualifying the Customer
Policy & Procedure No.   0-11-03                      Policy & Procedure Topic Revision Date                     11-15-08, 01-22-09
                                                      Remove and Replace Topics Dated                            11-07-01, 01-01-00



  Identification                   Each customer must present either a valid driver’s license, valid state issued ID or
                                   valid passport and one form of identification in order to rent our equipment. (Note: if
                                   customer/renter does not posses a driver’s license, they must add a qualified additional
                                   driver to drive the truck). Additional Drivers must present a valid license only and meet
                                   current age requirements. Identification must be presented at time of rental.
                                   Other acceptable forms of identification include:

                                      State-issued ID                                  Vehicle Registrations
                                      Passport                                         Phone Bill with address
                                      Social Security Card                             Photo ID from his/hers place of business
                                      Military ID                                      Credit Cards




                                                                                                                      Safety & Security
                                                Truck Policy and Procedures Manual                                   Section 11, Page 6
Section 11    Safety & Security                                                               Topic: Safe Driving Tips
Policy & Procedure No.   0-11-04                     Policy & Procedure Topic Revision Date               11-15-08, 01-22-09
                                                     Remove and Replace Topics Dated                      09-15-01, 01-01-00


Safe Driving Tips                  Once you determine that the customer is qualified of driving the vehicle, complete the
                                   transaction in accordance with the Rating, Dispatching, and Receiving section, and the
                                   other policies and procedures described in this manual. Point out the following safety
                                   features on the vehicle:
                                     Lights
                                     Seat belts
                                     Mirrors
                                     Rear door and ramp latches
                                     Brakes
                                     Turn signals
                                     Windshield wipers

                                   Also, advise the customer to:
                                     Obey the speed limit
                                     NEVER drink and drive
                                     Always wear a seat belt both driver and passenger. (It is the law in many states.)
                                     Never allow anyone to ride in the cargo area or box part of the truck
                                   Remind customers that electing Budget Truck Rental Insurance and Protection Plans helps
                                   protect them financially from damages in the event of an accident, but only they can
                                   prevent injuries!

                                                                                                                Safety & Security
                                               Truck Policy and Procedures Manual                              Section 11, Page 7
Section 11    Safety & Security                                                              Topic: Safe Driving Tips
Policy & Procedure No.   0-11-04                     Policy & Procedure Topic Revision Date              11-15-08, 01-22-09
                                                     Remove and Replace Topics Dated                     09-15-01, 01-01-00


  Allow Greater Following          Discuss the following safety tips with the customer.
  Distances                        Advise the customer:
                                     Never to tailgate, and
                                     Allow at least five vehicle lengths between you and the vehicle ahead of you




                                                                                                              Safety & Security
                                              Truck Policy and Procedures Manual                             Section 11, Page 8
Section 11    Safety & Security                                                                 Topic: Safe Driving Tips
Policy & Procedure No.   0-11-04-1                   Policy & Procedure Topic Revision Date                 11-15-08, 01-22-09
                                                     Remove and Replace Topics Dated                        09-15-01, 01-01-00


  Take Care When                Advise the customer to:
  Backing Up                          Avoid backing up the truck
                                      Never back up with car towing equipment attached
                                If customers must back up, they should use a guide, and utilize agreed-upon hand signals.


  Trucks are Longer and         Advise the customer to:
  Wider Than Cars                     Watch turns (rear tire is pivot point)
                                      Always use turn signals and mirrors
                                      Allow more time for acceleration when pulling out into traffic as well as stopping
                                        distance.
                                Trucks need a larger turning radius than cars.




                                                                                                                  Safety & Security
                                               Truck Policy and Procedures Manual                                Section 11, Page 9
Section 11    Safety & Security                                                               Topic: Safe Driving Tips
Policy & Procedure No.   0-11-04-1                   Policy & Procedure Topic Revision Date               11-15-08, 01-22-09
                                                     Remove and Replace Topics Dated                      09-15-01, 01-01-00


  Watch Overhead                Advise the customer to:
  Clearances'                        Be aware of low overheads such as gas station, hotel/motel canopies, bridges, toll
                                        booths, tree branches, parking garages, restaurant drive-throughs and signs
                                        prohibiting truck traffic
                                      Leave at least 14'' clearance for the truck
                                      Overhead damage and “curbing” the tires are excluded from Budget Truck optional
                                        insurance and protection plans.




                                                                                                               Safety & Security
                                               Truck Policy and Procedures Manual                            Section 11, Page 10
Section 11    Safety & Security                                                                 Topic: Safety Driving Tips
Policy & Procedure No.   0-11-05-3                    Policy & Procedure Topic Revision Date                  11-15-08, 01-22-09
                                                      Remove and Replace Topics Dated                         09-15-01, 01-01-00


  Distractions                  Warn customers about distractions such as using a cellular phone, reading a map, and
                                eating in a truck. It is also imperative that drivers remain alert to changing road conditions.
Renting Under Adverse           In the event of extreme weather conditions such as snowstorms, hurricanes, etc., you need
Weather Conditions              to evaluate the situation on a case-by-case basis with Operations, Inventory Management
                                or Customer Service to determine if customers can safely complete their rentals.
                                If customers could endanger their safety, possessions or Budget Truck Rental equipment
                                by continuing their trips during the current adverse conditions, or if government authorities
                                have closed highways and roads due to the adverse conditions, then:
                                      For customers already en route who contact you, allow an appropriate number of
                                        extra days to complete the trip at no additional charge to the customer.
                                           For local rentals, update local rental agreement in BART/BART On Line.
                                            (Updating one-way rental agreement after customer departs is not possible).
                                           For one-way rentals, advise destination location of the situation, if possible.
                                      For customers about to begin their rental, reschedule the rental to begin at a later
                                        date.
                                           Provide the same rates (and discounts if applicable) that would have been
                                            available had the customer started the rental at the originally scheduled time.
                                           If the delays create inventory shortages affecting future reservations, work with
                                            Inventory Manager, Customer Service and customers to resolve the situation.
                                The use of snow chains on the tires of our equipment is strictly prohibited in all
                                circumstances. If state law requires chains on certain highways or through
                                mountain passes, the customer must take an alternate route.



                                                                                                                  Safety and Security
                                                Truck Policy and Procedures Manual                                Section 11, Page 11
Section 11    Safety & Security                                                               Topic: Hazardous Materials
Policy & Procedure No.   0-11-05-3                 Policy & Procedure Topic Revision Date                  11-15-08, 01-22-09
                                                   Remove and Replace Topics Dated                         09-15-01, 01-01-00


Hazardous Materials:            Budget Truck Rental consumer rental vehicles may not be used to store, treat, transport,
                                or dispose of any regulated, toxic, or hazardous material, substance or waste. This
Rental Vehicles                 includes, without limitation, materials, substances, or wastes that are:


                                    Corrosive         Poisonous                Compressed gas           Radioactive
                                    Infectious        Flammable                Explosive                 Drugs
                                    Drugs             Medical/biological

                                If you know (or reasonably suspect) that a customer intends to use a Budget Truck Rental
                                vehicle for any of the above stated purposes, you must not rent the vehicle to the
                                customer.
                                Examples: Asbestos, fireworks and gasoline are common examples of hazardous
                                materials.




                                                                                                              Safety and Security
                                             Truck Policy and Procedures Manual                               Section 11, Page 12
Section 11    Safety & Security                                                            Topic: Hazardous Materials
Policy & Procedure No.   0-11-05-3                 Policy & Procedure Topic Revision Date                  11-15-08, 01-22-09
                                                   Remove and Replace Topics Dated                         09-15-01, 01-01-00


  Hazardous Materials           In particular, Budget Truck Rental consumer rental vehicles may not be used to store,
  Policy Exception              treat, transport, or dispose of any regulated, toxic, or hazardous material, substance or
                                waste.
  Regarding Fireworks
                                Budget allows an exception to the hazardous material policy for certain types of fireworks.
                                All rentals to Fireworks Companies need to go through our National Reservation Center @
                                1-888-633-3875 and booked to the Customers Commercial Account.
                                Firework companies renting Budget vehicles are required to furnish Certificates of Auto
                                Liability, per our guidelines, to the insurance coordinator for approval prior to reservations
                                being made. Dealers are not allowed to charge firework companies for any liability
                                coverage i.e.: Basic Liability Limits or Supplemental Liability (SL, $1,000,000) under any
                                circumstances. If certificate is not supplied and approved, then rental does not take
                                place.

  Rental Conditions             If the customer wants to rent a vehicle to transport fireworks. Then he or she must:

                                US DOT HM DIV 1.4G
                                 Furnish Budget Truck Rental with a Commercial Auto Liability Certificate with $1-
                                     million combined single limit, naming Budget Truck Rental as an additional insured.
                                US DOT HM DIV 1.3G
                                 Furnish Budget Truck Rental with a Commercial Auto Liability Certificate with $5-million
                                  combined single limit, naming Budget Truck Rental as an additional insured.

                                IMPORTANT: It is the Renter’s responsibility to comply with all local, state and
                                federal regulations regarding transportation of fireworks.


                                                                                                               Safety and Security
                                             Truck Policy and Procedures Manual                                Section 11, Page 13
Section 11    Safety & Security                                                          Topic: Hazardous Materials
Policy & Procedure No.   0-11-05-3                  Policy & Procedure Topic Revision Date               11-15-08, 01-22-09
                                                    Remove and Replace Topics Dated                      09-15-01, 01-01-00


  Liability Limits              Liability limit must equal or exceed $1,000,000 combined single limit for bodily injury
                                and property damage unless commercial fireworks ( US DOT HM DIV 1.3G, 1.1G) are
                                to be transported, in which case a minimum $5,000,000 combined single limit is
                                required. USE OF BUDGET TRUCKS TO TRANSPORT US DOT HM DIV 1.1D OR
                                1.2G CLASSIFIED EXPLOSIVES, IS STRICTLY PROHIBITED.


  Additional Information        All Firework inquires should be directed to the Commercial Account Department at
                                866-628-5774.
                                The Department of Transportation has re-designated the fireworks classes (A, B, C).
                                Only these classes of fireworks may be transported in Budget Truck Rental trucks and all
                                rentals to Fireworks Companies need to go through our National Reservation Center @ 1-
                                888-633-3875 and booked to the Customers Commercial Account.
                                      US DOT HM DIV 1.4G (formerly class C)
                                       These are typically sold at neighborhood fireworks stands. They may consist of
                                       bottle rockets, sparklers and other products of low explosive nature.
                                      US DOT HM DIV 1.3G (formerly class B)
                                       These categories of fireworks are typically used to produce fireworks shows and
                                       are more dangerous than 1.4G. Therefore, they require greater care and higher
                                       limits of customer-furnished coverage.
                                Note: Class 1.1 G and 1.2G, fireworks/explosives, are strictly prohibited from being
                                transported in Budget Truck Rental vehicles.




                                                                                                            Safety and Security
                                              Truck Policy and Procedures Manual                            Section 11, Page 14
Section 11    Safety & Security                                                              Topic: Hazardous Materials
Policy & Procedure No.   0-11-05-3                    Policy & Procedure Topic Revision Date              11-15-08, 01-22-09
                                                      Remove and Replace Topics Dated                     09-15-01, 01-01-00


  Contaminated Vehicles         CAUTION: Do not clean or decontaminate a Budget Truck Rental vehicle contaminated
                                with a hazardous material.
                                If a consumer rental vehicle is contaminated or suspected of being contaminated with a
                                hazardous material, illegal drugs or insect infestation, follow these steps:
                                      Avoid all contact with the hazardous material and the vehicle.
                                      Immediately quarantine the vehicle.
                                      Immediately advise the Inventory Manager and Maintenance Manager in your
                                        area.
                                      Contact your local law enforcement agency if you suspect illegal drugs,
                                        contraband or any other suspicious activity with the rental.
                                The Dealer must place the vehicle out of service until It has been properly decontaminated.


  Rental Outside of             Unfortunately, Budget Truck Rental does not have rental facilities outside the continental
  Continental United            United States. Therefore, trucks cannot be picked up or dropped off in Canada, Mexico,
  States                        Alaska or Hawaii.
                                Trucks are NOT allowed to cross the Canadian or Mexican border and will be detained and
                                confiscated at all border crossings.
                                Additionally, our Canadian Car Rental division does rent moving trucks on a limited basis.
                                Please call a Reservation Center in Canada for additional information.




                                                                                                             Safety and Security
                                                Truck Policy and Procedures Manual                           Section 11, Page 15
Section 11    Safety & Security                                                                      Topic: Maintenance
Policy & Procedure No.   0-11-07                    Policy & Procedure Topic Revision Date                 11-15-08, 01-22-09
                                                    Remove and Replace Topics Dated                        09-15-01, 01-01-00


  Maintenance                      CAUTION: It is vital for dealers to perform routine inspections and perform minor
                                   maintenance on rental vehicles. See Section 12 - Maintenance for additional information.
                                   Perform 10-point inspection upon receipt of the truck so that it can be moved or repaired,
                                   as necessary, prior to renting to the next customer.


                                   Customer safety also applies to the customer's property. Rainwater entering the cargo box
                                   can cause damage to a customer's household goods. Perform a thorough examination of
                                   the cargo box before every rental. This should include checking for cracks, damage, light
                                   in the back of the truck, and water in the truck after a rain or wash.




                                                                                                               Safety and Security
                                              Truck Policy and Procedures Manual                               Section 11, Page 16
Section 11    Safety & Security                                                                    Topic: Vehicle Security
Policy & Procedure No.   0-11-07                      Policy & Procedure Topic Revision Date                  11-15-08, 01-22-09
                                                      Remove and Replace Topics Dated                         09-15-01, 01-01-00


  Vehicle Security                 After-hours drop boxes should be designed to prevent keys from being “fished out.” Place
                                   a sign above the drop box reminding customers:
                                     Fill gas tank
                                     Complete mileage charge on contract envelope
                                     Legally park and lock vehicle
                                     Inform customers to drop keys AND Rental Agreement in the drop box.
                                     A $10.00 drop off fee will be charged for ALL after hour drops.
                                   If they choose to do this, they will remain responsible for the truck and all charges until
                                   the location is opened and the truck is check-in.
                                   Remind customers that they will be responsible for any damages, graffiti, vandalism, etc.
                                   that may occur before the truck is checked in and the agreement is closed. They should
                                   not park trucks on the side of the road, or anywhere that is not lit and visible to passing
                                   traffic.
                                   Finally, customers must also be aware that Budget Truck Rental Where2 GPS units cannot
                                   be returned after hours – units must be returned during regular business hours only, and
                                   dealers should post a “regular business hours” sign prominently in each location.




                                                                                                                  Safety and Security
                                               Truck Policy and Procedures Manual                                 Section 11, Page 17
Section 11    Safety & Security                                                                  Topic: Towing Equipment
Policy & Procedure No.   0-11-09                      Policy & Procedure Topic Revision Date                   11-15-08, 01-22-09
                                                      Remove and Replace Topics Dated                          09-15-01, 01-01-00


Towing Equipment                   Budget Truck Rental employees and dealers are prohibited against loading a customer’s
                                   vehicle on to the towing equipment. Dealers who load customers’ vehicles onto the
                                   towing equipment may expose themselves and Budget Truck Rental to damages,
                                   involving the towed vehicle, which occur during the rental.
                                   Vehicles must be loaded facing forward on all equipment.
                                   Rear-wheel and 4-wheel-drive vehicles must have the drive shaft disconnected by
                                   the customer when being towed on a Tow Dolly. Caution must be employed when
                                   loading vehicles with air dams, kits, and other special effects.


  Towing Restrictions              No towing equipment is permitted into Canada. Always provide customers with
                                   instructional pamphlets when renting towing equipment.


  Towability Guide                 All Budget Truck Rental dealer, agency, and corporate locations should have an up-to-date
                                   Towability Guide. This guide provides critical information for determining the towing device
                                   (i.e. steel car carrier, tow dolly, etc.) for specific vehicle types. Use this guide to determine
                                   the towability of a vehicle.
                                   Additional information can be obtained by contacting the Maintenance Departments.




                                                                                                                   Safety and Security
                                               Truck Policy and Procedures Manual                                  Section 11, Page 18
Section 11    Safety & Security                                                              Topic: Homeland Security
Policy & Procedure No.   0-11-09                     Policy & Procedure Topic Revision Date                11-15-08, 01-22-09
                                                     Remove and Replace Topics Dated                       09-15-01, 01-01-00


Homeland Security                  The following is a summary of a warning from the Department of Homeland Security (DHS)
                                   and the Federal Bureau of Investigation (FBI) has disseminated. This warning is meant to
Information                        assist citizens in providing any pertinent information to law enforcement personnel. It is
                                   important for all personnel of Budget Truck Dealers to be aware of these warning since as
                                   citizens; we are the first line of defense in the war on terrorism. In the event any of your
                                   personnel have information surrounding one or more of these indicators, please contact
                                   your local law enforcement or nearest FBI office immediately.
                                   Please ensure that all of your personnel are aware of the warning indicators below and
                                   understand that the information contained in this memo does not change our existing, day
                                   to day rental procedures (for example we generally do not ask for proof of citizenship,
                                   passport numbers, etc.).


Usage of Rental Vehicles           There is no standard type of vehicle associated with Vehicle Borne Improvised Explosive
In Connection With                 Devises. Terrorists appear to select vehicles based on an assessment of vehicles
                                   common to and available in a region, vehicles possessing routine access to the target
Terrorism                          area, or the security posture of the intended target. Vehicles of any type or size can be
                                   utilized in vehicle bombings, although the size of the explosive charge may, to some
                                   degree, dictate the size of the vehicle required. In the 1993 World Trade Center attack,
                                   approximately 1,200 pounds of improvised explosives were placed in a rental van that had
                                   been reported stolen by one of the conspirators.




                                                                                                               Safety and Security
                                              Truck Policy and Procedures Manual                               Section 11, Page 19
Section 11    Safety & Security                                                                   Topic: Homeland Security
Policy & Procedure No.   0-11-09                      Policy & Procedure Topic Revision Date                     11-15-08, 01-22-09
                                                      Remove and Replace Topics Dated                            09-15-01, 01-01-00


Analysis of Terrorist              Analysis of terrorist preparations for past attacks overseas and in the United States
Preparations                       suggests that certain signs may be present in the days or weeks prior to an attack. The
                                   following indicators may point to possible planning to use rental vehicles in a terrorist
                                   attack. Alone, each indicator can result from legitimate commercial activity or criminal
                                   activity not related to terrorism; however, multiple indicators can suggest a terrorist threat.
                                         Customers who attempt to give vague or unverifiable references or employment
                                          information on rental agreements and/or who seem overly concerned about privacy.
                                         Attempts to expedite collection of deposits made on rental vehicles reported as
                                          “stolen.”
                                         Suspicious inquires concerning whether vehicles can be modified to handle heavier
                                          loads, create additional storage areas, or increase fuel capacity or vehicle speed.
                                         Reports of rental vehicles parked for prolonged periods of time near sensitive
                                          facilities such as government, military, utility, financial centers, or other high profile
                                          sites.
                                         Suspicious attempts to gain employment at vehicle rental locations. (Additional
                                          Notes- watch for lack of ID or unusual types of ID supplied.)
                                         Customers displaying burns or chemical exposure symptoms who provide vague or
                                          illogical explanations as to the circumstances surrounding the injuries.
                                         Returned rentals vehicles with altered company logos, Department of Transportation
                                          numbers, or structural or appearance modifications.
                                         Additional Notes- other indicators include (i) excessive interests in flight paths, flight
                                          or operation information for smaller airports, (ii) excessive interest in any security
                                          procedures and (iii) no home phone or permanent residence.



                                                                                                                     Safety and Security
                                               Truck Policy and Procedures Manual                                    Section 11, Page 20
Section 11    Safety & Security                                                               Topic: Homeland Security
Policy & Procedure No.   0-11-09                    Policy & Procedure Topic Revision Date                11-15-08, 01-22-09
                                                    Remove and Replace Topics Dated                       09-15-01, 01-01-00


Reporting Suspicious               When reporting suspicious incidents, your employees should provide as much detailed
Incidents                          information as possible on:
                                         Who:
                                      o     Name
                                      o     Date of Birth
                                      o     Place of Birth
                                      o     Driver’s License Number
                                      o     Passport Number
                                      o     Description
                                      o     Citizenship
                                         Where:
                                      o     Name of rental facility
                                      o     Place where vehicle was sighted or parked
                                      o     List various locations if activity was moving
                                         When:
                                      o     Date and time of activity
                                         What:
                                      o     Describe the activity, particularly what made it suspicious




                                                                                                             Safety and Security
                                              Truck Policy and Procedures Manual                             Section 11, Page 21
Section 11    Safety & Security                                                               Topic: Homeland Security
Policy & Procedure No.   0-11-09                     Policy & Procedure Topic Revision Date                 11-15-08, 01-22-09
                                                     Remove and Replace Topics Dated                        09-15-01, 01-01-00


                                   Please note that you can obtain some of this information from the rental contracts.
                                   Counter agents should be particularly attentive to the physical description of the
                                   individual(s) including what they were wearing as well as anything that separates them
                                   from one another. If possible, the counter agents should try to note any information (plate
                                   #, type, color) with regard to any secondary vehicle that the customer arrives or departs in.
                                   Also, particular attention should be placed on the reason that made them suspicious in the
                                   first place.




                                                                                                                Safety and Security
                                               Truck Policy and Procedures Manual                               Section 11, Page 22

				
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