1 Concept note Perception survey by wuyunyi

VIEWS: 39 PAGES: 9

									Concept Note: Perception of SASSA programme mangers in the implementation of
the Integrated Community Registration Outreach Programme (ICROP)

1. Name of Project:         Perception of SASSA programme managers in the implementation of
                            the Integrated Community Registration Outreach Programme
                            (ICROP)

2. Department:              Monitoring and Evaluation


3. Evaluation Team
(The evaluation team will include; project manager, M&E technical advisor, sampling expert,
enumerators, research assistants, data capturers, data analysts, etc.)

      Name                                 Designation                    Institution
Rudzani Takalani                                                       SASSA
                                   (Project Manager))
Akhona Njomane/           Shaphule Research Assistants                 SASSA
Machaba
Stanley Malange                        Statistical Analyst             SASSA




4. Evaluation Plan
(Briefly describe the background of the evaluation study, including policy questions seeking to be
answered, the intervention that is going to be evaluated and the results framework).

The Minister of Social Development has initiated a programme known as the Integrated Community
Registration Outreach Programme(ICROP) for reaching all rural communities and former Bantustan
areas, using Mobile Office Trucks, in an integrated approach with other government departments and
stakeholders to deliver one-stop services. The programme was officially launched in May 2007 in
three regions namely, Kwazulu-Natal, Eastern Cape and Free State region. The programme was
further rolled-out in all SASSA regions. Each region has been provided with mobile trucks for reaching
out all rural inhabitants who are unable to access government services.

The programme was established with a view to bringing services closer to the people, especially in
areas that are inaccessible due to geographical obstacles or remoteness of certain areas. Since the
inception of the programme, there have been no attempts to monitor the roll-out of the programme or
efforts to measures its effectiveness. The crucial policy question is: How is the programme
intervention influencing current services that are routinely been given at government service points in
rural areas? It is a known fact that SASSA local and satellite offices, established with the intention of


                                              1
servicing rural and remote areas, are struggling with backlogs in processing grant applications. Whilst
the introduction of ICROP is aimed at reducing the backlogs and speeding up service delivery in
these areas, the fact of the matter is that the same officials who routinely process applications at
service points will have been to taken away from their desks to attend to these Ministerial intervention
of ICROP. Since this is a Ministerial imperative, the service rendered through ICROP may receive
urgent attention. Ironically, potential beneficiaries who go to service points may have longer waiting
periods than those at the ICROP.

At present, government has introduced new ministries whose functions are to render more effective
responses to poverty, especially in the rural areas. These are the very areas identified by the ICROP
programme. This has necessitated the programme to work in close collaboration with other
government-led intervention programmes designed to improve service delivery. It is therefore no co-
incidence that the ICROP programme has joined forces with the Presidency-led War on Poverty
programme.
Some parts of the ICROP results-framework are therefore part of, and dependent on, the War on
poverty framework that will be developed for the Presidency. Therefore, the War on Poverty M & E
framework will be incorporated into the SASSA M & E framework. Whilst the M & E framework has
been in existence for a longer period whilst the War on Poverty Framework is only now been
conceived, the former framework has to take into account the realities of the present co-operation
between ICROP and other government processes.

The questions that this assessment aims to answer are:

1. Compared to other distribution mechanisms (e.g. Banks, post offices, pay-points, etc.) how
   effective is ICROP in reducing the gap in social grant take up rates in rural poor communities an
2. How effective is ICROP in fostering inter-governmental cooperation in the provision of social
   services to these communities?

Evaluation process will commence in October 2009 by continuously gathering data in the entire
regions. The collection of data will end during the month of November 2009 whilst data interpretation
and report writing will be done during December 2009 and January 2010. The dissemination of
evaluation findings will be done during the month of February and March 2010.


4.1. Objectives:
(The policy intention)


The main objective of ICROP is to take SASSA services to inaccessible, mostly rural areas (former
Bantustan areas)




                                              2
4. 2. Evaluation Questions
(What do we want to know)

   •    What is the relationship between ICROP and other distribution mechanisms implemented by
        SASSA (e.g. satellite offices, post-offices, etc.)?
   •    What is the relationship between ICROP and other poverty related programmes like the War
        on Poverty?
   •    Does the outreach programme target the right population?
   •    Is the programme making any difference in the lives of the beneficiaries?
   •    Is there an integration of government services in the implementation of the programme?
   •    How is ICROP progress to be measured?
   •    How can we distinguish ICROP successes from failures?
   •    Is ICROP lowering /increasing the transaction costs in the micro value chain from application
        to approval?
   •    Is the waiting period inline with the required time stipulated in the norms and standards
   •    At what extent is ICROP going to reduce the backlog in the office?
   •    At what extent is ICROP going to improve the lives of beneficiaries living in deep rural areas?
   -    Are the mobile trucks user-friendly?
   -    Do the regions have the necessary support from the National Office in terms of
        implementation?
   -    How long does it take to register a beneficiary into the system?
   -    What are resources (human, physical, financial) needed in the implementation of the
        programme?

4.3. Indicators:
 (List indicators. How will we know the evidence; e.g. Process Indicators: is the policy achieving what
it was designed to do?
Outcome Indicators: Proportion of recipients satisfied with the quality of service offered by SASSA
Impact Indicators: Reduction in poverty among grant recipients))

 INDICATOR              DEFINITION         CLASSIFICATIO         DATA SOURCE         DISAGREGATION
                                           N
  Access            to Number           of Output                STATSSA         Municipal ward
 prioritised   poverty prioritised poverty                       War on poverty
 pockets               areas reached                             ward priorities




                                             3
 Grants approved        Number       and Output                 SOCPEN             Grant type
                        types of grants                                            Payment method
                        processed and                                              WOP ward unit
                        approved through
                        ICROP and other
                        SASSA
                        distribution
                        mechanisms
 Community Profile      Number        of Output                 WOP statitistics   Community type
                        communities                             Community
                        profiled                                Reporting
                                                                template
 Household profile      Number        of Output                 WOP statistics     Household type
                        poverty                                 Household
                        households not                          profiling tool
                        receiving grants                        Household
                        profiled                                reporting
                                                                template
 Access to services     Number           of    Output           WOP statistics     Household type
                        individuals       in
                        need of SASSA
                        services
 Integrated services    Number of state        Output           WOP statistics     Household type
                        agents offering
                        poverty-related
                        services
 Time spent during      Average       time     Output/Outcome   SOCPEN         Period
 the     application    spent         from                      SASSA regional
 process                application                             managers
                        through ICROP
                        to approval
 Perceived reduction    Perceived              Outcome/impact   SASSA regional -
 in office backlogs     reduction in office                     manager
                        backlog due to
                        ICROP
 Average     distance   Perceived              Outcome/Impact   SASSA regional Time
 travelled              distance travelled                      manager        Radius
                        by beneficiaries                                       Affordability
                        to reach Mobile
                        Truck

5. Data Collection


                                                4
 (Timing to be included as to when should the data be collected)
The implementation plan will commence on the 1 st September 2009 until 27 November 2009 to the
following regions.

1.Data Collection for September Month

1.1Qualitative approach

Gauteng: Pilot region
04 September 2009

Free State: 10 –11 September 2009
Western Cape 17-18 September 2009
Limpopo 22-23 September 2009
Kwazulu Natal 29-30 September 2009

2.Data Collection for October Month

2.1 Quantitative Approach

Northern Cape : 08 - 09 October 2009
Mpumalanga: 15- 16 October 2009
North West: 22 – 23 October 2009
Eastern Cape: 29 – 30 October 2009

Draft Report: November- December 2009
Final Report and Approval by the CEO : January 2010
Dissemination of evaluation Findings: February- March 2010


5.1. Source of Data
(Existing data, new survey plans, field work, etc.)

SOCPEN, STATSSA, WOP ward identification


5.2. Methods

The study will be conducted internally by Social Security Evaluation Managers. The study will adopt
both Qualitative and Quantitative approaches. With regard to the qualitative study, in-depth interviews
will be conducted with SASSA ICROP managers from the districts. Regarding quantitative study, a
questionnaire will be developed and administered to SASSA programme managers within the district.
The questionnaire will be complemented by tools developed during the War on Poverty programme.


                                               5
The study will be implemented in all nine regions.

5.3. Sampling

One representative from each district will be interviewed. The interview guideline will be administered
to all programme managers within the district. Questionnaires will be administered to all SASSA
programme managers responsible for the Coordination and Management of the programme.

Since the programme also has to do with integration of different government programmes, at least
two officials in each region who are from state institutions other than SASSA will be interviewed.



5.4. Instruments
(E.g. Questionnaires, Interviews, etc.)
Interview guideline will be used in all SASSA districts. Questionnaires will be administered to SASSA
programme managers responsible for the Coordination and Management of the programme.

6. Data Analysis
How will the data be analyzed?
Qualitative findings will be analyzed by evaluation teams throughout the evaluation study, that is, after
interviews, notes will be summarized. Statistical method of analysis will be utilized to analyse
quantitative data, which is statistical package like STATA or SPSS.


7. Data Interpretation
How will the data be interpreted?
Quantitative data will be analysed using statistical packages and information will not be generalised to
everyone as the sample is not going to be representative

8. Communication Strategy.
How will the results be communicated?
To whom?                                          When? Where? How?

SASSA Region and Branches.                        After the completion of evaluation-The outcome
                                                  /result for evaluation will be communicated through
                                                  workshops and reports
9. Human Resources Plan
(What people/institutions/consultants/partners can be used to conduct the evaluation?)

SASSA Social Security Evaluation Managers
SASSA Grant Administration Officials within the regions


                                              6
10. Finance and Budgeting
(Budget will include technical assistance, information dissemination, Travel)

Budget costs will be incurred on goods and services, especially on Subsistence and Travelling
Allowance. The total budget costs for the entire project will be R 85 464.000

     T&S DOM: Accommodation: 2 managers x 2 nights per person @ R800 per night x 3 regions
                                ( Limpopo, Gauteng and Free State) is R9 600.00
     T&S DOM: Without OP: Km Allowance (Own transport): ± R5 000.00 per person x 3
                           regions is R15 000.00
     T&S DOM: Daily Allowance: 2 managers x 2 nights per person x R74.00 per night per person x
              3 regions is R888.00

     T&S DOM: Accommodation: 2 managers x 2 nights @ R800 per night x 6 regions
                               (KwaZulu Natal, Mpumalanga, North West, Northern
                               Cape, Eastern Cape, Western Cape) is R19 200.00
     T&S DOM: Without OP: Km Allowance (Own transport): ± R5 000.00 per person x 3
                           Regions is R15 000.00
     T&S DOM: Daily Allowance: 2 managers x 2 nights x R74.00per night x 6 regions is
                               R1 776.00
     T&S DOM: Without Op: Air Transport: 2 managers x R4 000 single air ticket per
                           manager x 3 trips per person for 3 regions (Northern Cape,
                           Eastern Cape, Western Cape) is 24 000.00




11. Duration
(Indicate how long the project is going to last)
The project will last for nine (9) months, starting from July 2009 to March 2010.


12. Implementation Plan
( Describe the evaluation work plan and time lines)

The implementation plan will commence on the 1 st September 2009 until 27 November 2009 to the
following regions.
1.Data Collection for September Month

1.1 Qualitative Approach



                                              7
Gauteng: Pilot region
04 September 2009

Free State: 10 –11 September 2009
Western Cape 17-18 September 2009
Limpopo 22-23 September 2009
Kwazulu Natal 29-30 September 2009

2.Data Collection for October Month

2.1 Quantitative Approach

Northern Cape : 08 - 09 October 2009
Mpumalanga: 15- 16 October 2009
North West : 22 – 23 October 2009
Eastern Cape: 29 – 30 October 2009

3. Field visit:

 A one day field visit will be arranged in one of the regions/district where ICROP would be delivering
one stop services to poor rural communities, using mobile office trucks, in an integrated approach
with other government departments and other stakeholders. The purpose of this exercise is to expose
evaluators to have the feel of the environment and to gather first hand information. The proposed visit
will be made on the first week of November 2009 depending on the regions scheduled.



Draft Report: November- December 2009

Final Report and Approval by the CEO : January 2010

Dissemination of evaluation Findings: February- March 2010




13. Conclusion and Recommendations




                                             8
It is recommended that the study be conducted in-house by Social Security Evaluation Manager
attached to Monitoring and Evaluation department: The collection of data will commence during the
second quarter i.e. September 2009 until the end of the third quarter.

Managers from Strategic Monitoring Support (Statisticians) will assist with data interpretation and
analysis.

The project Manager will embark on report writing and further disseminate the evaluation findings to
all relevant stakeholders. Presentations will be done to Branch Grant Administration Customer
Service, Monitoring and Evaluation and others invited stakeholders like SAPS, Home Affairs, Health,
Justice Department and Social Development.




                                            9

								
To top