Customer Service Phone Etiquette SITE PRODUCTION FORMS by fkx75474

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									                                    SITE PRODUCTION FORMS & LOGS


OBJECTIVE
The forms and logs contained in this tool provide already-made templates so that efforts are not duplicated by site staff.
They are meant to be used in conjunction with the ISE Site Procedures Guide, and are referenced in the Site Procedures
Guide Construction Aid.


PROCEDURE
These forms are available for use by a site once that site has been certified with IKON Service Excellence, and has created
its Site Procedures Guide. These forms and logs are best practices, rather than standards. A site is not required to use
these exact forms, and can customize them to the needs of the site as long as the basic information needed to support the
standards described in the Construction Aid are included. Information can be added; however, the information contained in
these versions cannot be removed. Sites using the STaRS system can use that system as a substitute to these forms and
logs.

For purposes of the Site Certification, a site will receive a "3" rating for using the basic version with additions and a "4" rating
for using the versions as they are now. A site not using the appropriate forms will receive a "0" rating.
                    SITE PROCEDURES FORMS & LOGS
TABLE OF CONTENTS

ADDITIONAL TASKS LOG
AMEX CPC TRANSACTION LOG
COPIER METER LOG
COPY CENTER REQUEST FORM
COPY JOB LOG AUTO REFERENCE GUIDE
COPY JOB LOG AUTO - ANNOTATED GUIDE
COPY JOB LOG AUTOMATED
COPY JOB LOG MANUAL
CROSS TRAINING CHART
COURIER REQUEST FORM
DAILY INCOMING FAX LOG
DAILY OUTGOING FAX LOG
EQUIPMENT SERVICE LOG
EQUIPMENT INVENTORY SHEET
EXPRESS MAIL LOG
FAX INQUIRY FORM
FAX RUN LOG
FSR COVERAGE LOG
KEY OPERATOR LOG
OPERATOR WASTE LOG
OVERFLOW LOG
OVERTIME AUTHORIZATION FORM
PAPER DISTRIBUTION LOG
POSTAGE METER LOG
PO VENDOR LOG
SERVICE CALL FORM
SHIPPING REQUEST FORM
SUPPLY INVENTORY LOG
                                                                         ADDITIONAL TASK LOG

DAY#     VENDOR          ITEM/DESCRIPTION                     REQUESTOR CLIENT MATTER# TAX*                       DATE IN     STMT. DATE         TIME SPENT   Month:
       6 Cannon          Toner BLK                            J. Strange         8788488 No
                                                                                                                                                              Year:




                                                                                                                                                              Total Time Spent (hrs.)
                                                                                                                                                                                   0.00

        *Tax - COGS items should not be taxed. If tax is charged, contact Judy McIntyre to get a tax exempt cert to put on file with the supplier.
                                                   AMEX CPC TRANSACTION LOG
                                                               Choose Month    Choose Year
                      INTERNAL      ITEM OR
   DATE                ORDER #      SERVICE                      BILLABLE OR                 RECEIVED    AMEX
 ORDERED   SUPPLIER     (if appl)    DESC.    TOTAL $   TAX?    NON-BILLABLE    SALES TAX      DATE   STMNT DATE   COMMENTS
88/88/88               88888888
                                        COPIER METER LOG
                                      [INSERT COMPANY NAME]

                           MONDAY   TUESDAY    WEDNESDAY      THURSDAY   FRIDAY   WEEKLY TOTALS
COPIER _______
     Meter Reading                                                                            0

     Copy Control Device                                                                      0

     Billable Copies                                                                          0

COPIER _______
     Meter Reading                                                                            0

     Copy Control Device                                                                      0

     Billable Copies                                                                          0

COPIER _______
     Meter Reading                                                                            0

     Copy Control Device                                                                      0

     Billable Copies                                                                          0

COPIER _______
     Meter Reading                                                                            0

     Copy Control Device                                                                      0

     Billable Copies                                                                          0

COPIER _______
     Meter Reading                                                                            0

     Copy Control Device                                                                      0

     Billable Copies                                                                          0
                                                 VSU COPY CENTER REQUEST FORM


Date:                                                                                                           Account Number
Department:                                                                             EXT:                    (Assigned by Billing)

Budget Code:                                                                            Date / Time Required:
                                                                                                    Needed
Submitted By:                                                                           Date / Time Required:
                                                                                                    Deadline
Location:
Job Description                                                       Number of Copies Added After Submission:
Number of Pages Per Original:                                         Number of Copies:                         Sample Draft       Yes          No
Standard Copies:                   B&W: ____ Color ____                                            ○ Stapled                               ○ Confidential
       ○ 8.5 x 11                  ○ Copy One-Sided                                                ○ Collated and Stapled                   Shrink wrap return
       ○ 8.5 x 14                  ○ Copy Two-Sided                                                ○ Saddle Stitch                         Intiails________________
       ○ 11 x 17                   ○ Copy As Is                                                    ○ Collate only
○ Other: Perforated or Hang Tag (special order allow 5 Business day shipping)

Color Paper: (circle)                                SpecialiltyPaper: (circle)                                 ○ Covers:               Front (F) Back (B)
Blue    Buff Yellow           Green                  ○Cardstock ○ 3 Hole Punch                                  Place F or B where needed
Salmon Goldenrod Grey Pink                           ○Parchment Charter Brown Script Blue                       Black/White _____ Color _____
Cherry Orchid Orange Ivory                           Magna Carta Document White Iris                            Special ___(Must provide Orginal)
                                                                                                                Clear Cover___ Add to any Document
Finishing Services: Portrait ___ Landscape ___       Folding                                       Poster:
○ GBC Binding                                        Half _____ Z Fold _____                       11 X 17 (Can be made at the copy center)
○ Rebind Original                                    Other ____                                    24 X 36 (Standard)      (Digital Media Best)
Custom ____ (Must provide original)                  (Other/Hand fold call for completion tme)     Call Copy Center for Price Quote/Details
○ Tabs (Must provide template)                                                                     Allow 7 days for processing
Stationary (Federal Blue)             Sets of 1000                                                 Forms Needed: (circle needed)                             Sets of 100
○ Letterhead                                         ○ Transparentices:                            2 Part NCR 4 Part NCR      A-21
                                                                                                                                 A-21
○ Envelope (Letterhead)                              B&W: _____ Color ______                       3 Part NCR 5 Part NCR       Leave Activity
○ Window                                                                                           Personnel Action            Postage
○ Return (small/#5,#9 or #10)                                                                      Attact copy of forms needed or call copy center
○ Special Request / Services:

Total Billable Impressions:




OVERTIME             <AUTHORIZATION>                   OUTSOURCING             Copy Center Use
Approx. Hours Needed                                           Date Sent Cutting         $                                              Date Returned:
Amount Per Hour:                                               Date Sent to VCE            $                                            Date Returned:
Total Cost:                                                    Date sent to IKON           $                                            Date Returned:

Reason Needed:                                                 Reason Sent:

PO#                                                                   PO#

Authorized Signature:                                                 Authorized Signature:

Total Cost:                                                                                                     Job Log#

Received By:                                                          Date Received:

Operator Initials:                    Date/Time Completed:                              QC'd by:                On Time: Y or N
                                          COPY CENTER REQUEST FORM

                                                     [INSERT COMPANY NAME]
Today's Date / Time:                                                       Date / Time Required:
Requested By:                                                              Telephone Number:
Department:                                                                Mail Stop:

         o Return Project:                   o Customer P/U                             o Deliver

                                                   OVERTIME AUTHORIZATION
Approx. Hours Needed                                                       Amount per Hour:
Total Cost:                                                                Authorized Signature:


                                                          JOB DESCRIPTION
Number of Pages Per Original:                                              Number of Copies / Sets:
Standard Copies:                             B&W: __________          Color: __________
      ○ 8.5 x 11                             ○ Copy One-Sided                                       ○ Collated and Stapled
      ○ 8.5 x 14                             ○ Copy Two-Sided                                       ○ Collated Only
      ○ 11 x 17                              ○ Copy As Is                                           ○ Not Collated
      ○ Other – Size: _________              ○ Reduce _______ Enlarge _______
Paper:
         ○ 20# White                         ○ Color Paper: (circle one)                            ○ Other Paper:
                                             Pink   Blue Yellow Green                               Letterhead --_____
         ○ 20# 3-Hole White                  Salmon Grey Goldenrod                                  Bond --_____
                                             Cherry Orchid Orange Ivory                             Preliminary Draft _____
Finishing Services:
       ○ Tape Binding:                       ○ Velo Binding                                         ○ Covers:
       Black _____ White _____               ○ Rebind Original                                      Front _____ Back ______
       ○ Wire Binding                        ○ Tabs:                                                Black _____ White _____
       ○ GBC Binding                         Custom ----______________________                      Clear _____ Special ____
       ○ Clips:                              Portrait _______ Landscape ______                      ○ Folding:
       Front _____ Back _____                In-house: 3 Pos _____ 5 Pos _____                      Letter _____ Z Fold _____


○ Special Request / Services:




                                                     COPY CENTER USE ONLY
Date Received:                                                             Initials:
Meter Start:                                                               Meter End:
Total Billable Impressions:                                                Waste:
Services / Comments:



Operator Initials:                Date/Time Completed:                                  QC'd by:                  On Time: Y or N
                                COPY JOB LOG (AUTO) - REFERENCE GUIDE

PURPOSE
The purpose of this log is to provide analytical data and to assist in calculating the amount of time a copy job
takes, on time percentage, amount of waste, and error rates. It also automatically calculates totals for number of
jobs, production and turna


BENEFITS
Some of the benefits of this log include:
Sites who operate on a fixed schedule (Monday-Friday) can use this log to automatically calculate numerous
data involved in each copy job. The log will automatically populate when specific criteria is entered. This criteria
is referenced in more detail below and in the Annotated Guide for the Copy Job Log Auto. Some sites may have
difficulties in using this log. Sites who fall into the areas explained below, should use the Manual Copy Job Log.
Sites that have a non uniform operational schedule.
    Hours consistent only part of the week: MON - WED 9:00am - 5:00pm, SAT-SUN Closed
    Weekend Hours: MON - FRI 9:00am - 5:00pm, SAT 12:00pm - 5:00pm, SUN Closed



HOW TO USE
Enter your site's hours of operation in the Hours of Operation area (ex 8:00 am or 5:00pm)
Enter the dates of your site's observed holidays (ex. New Years Day can be entered as 1/1/05)
FIELDS THAT MUST BE MANUALLY ENTERED:
Date (Current date)
Requestor (Person or department making the copy job request)
Client Billable # (If the requestor has a billable number, enter it here)
Date In (Date the center recieved the request)
Time In (Time of day the center received the request)
Date Finished (Date the center completed the job)
Date Due/Time Due (The date and time the requestor need a completed job by)
RUSH (Enter a Y or N depending on if the request is a rush job)
B/W Imps (Black and White Clicks)
Color Imps (Color Clicks)
Wasted Imps (Unusable copies)
# of Binds (Number of binds in each job)
Operator Initials
Returned w/ Error (If the job was returned because of an error, place a Y here)
                                                        COPY JOB LOG AUTO- ANNOTATED GUIDE



                                               Enter dates and times in the following format:                  Do not enter information in any of these areas. This information
                                               8:00 AM or 12:00 PM                                             will populate automatically.
                                               1/14/05 or 12/12/04




Enter the name of the
person who requested
the job and the Client
or Billable Number.




                                                                                                                                                                                  Enter the holiday schedule
                                                                                                                                                                                  for the current year.

                                                                                                                                                                                  Format date as:
1775                                                                                                                                                                              1/1/05
                                                                                                                                                                                  11/12/04




                                                                                    Enter your site's hours of operation here. Sites that do not have a
                                                                                    uniform schedule should use the manual log.
                                                                                    A uniform schedule consists of sites that are open the same hours
                                                                                    of the day, Monday thru Friday.
 Do not enter information in either of these                                        Sites who have weekend hours of operation should use the manual
 areas. These figures will populate                                                 log.
 automatically.                                                                     Format time as: 8:00 AM
                                                                                       COPY JOB LOG
                                                                                                                                                                                                                                      Return To Contents

                                                         SITE                                                          MO/YR
                                                                                                                                              RUSH                                         Waste            Operator    Returned w/
Job #   Date   Requestor   Client/Billable #   Date In   Time In    Date Finished   Time Finished   Total Time (hrs)    Date Due   Time Due          On Time Y/N   B/W Imps   Color Imps         # of Binds
                                                                                                                                               Y/N                                         Imps              Initials   Error? Y/N

 1                                             11/3/04    8:00 AM     11/4/04           8:00 PM         21:00                                            N

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                                                         SITE                                                         MO/YR
                                                                                                                                             RUSH                                         Waste            Operator    Returned w/
Job #   Date   Requestor   Client/Billable #   Date In   Time In   Date Finished   Time Finished   Total Time (hrs)    Date Due   Time Due          On Time Y/N   B/W Imps   Color Imps         # of Binds
                                                                                                                                              Y/N                                         Imps              Initials   Error? Y/N

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                                                                                   SITE                                                          MO/YR
                                                                                                                                                                            RUSH                                          Waste            Operator    Returned w/
Job #   Date             Requestor               Client/Billable #   Date In       Time In    Date Finished   Time Finished   Total Time (hrs)    Date Due       Time Due          On Time Y/N    B/W Imps   Color Imps         # of Binds
                                                                                                                                                                             Y/N                                          Imps              Initials   Error? Y/N




                                                                                             MONTH END PRODUCTION STATISTICS

                                          TOTALS                                                                         RATES                                                                   HOLIDAYS (FY'05)
               Total Number of Jobs                                            0              On Time Percent                                                0                     New Year's Day                            1/1/05

               Total Production Time                                    21:00                                                                                                      Memorial Day                             5/30/05

               Average Turnaround Time                                         0              Percent of Waste                                               0                     Independence Day                          7/4/05

               Total Number of RUSH Jobs                                       0                                                                                                   Labor Day                                 9/5/05

               Total Completed On Time                                         0              Error Rate                                                     0                     Thanksgiving                            11/24/05

               Total Black & White Impressions                                 0                                                                                                   Day After Thanksgiving                  11/25/05

               Total Color Impressions                                         0                              HOURS OF OPERATION                                                   Christmas Day                           12/25/05

               Total Wasted Impressions                                        0              Open:                           0.3333333           8:00 AM                          Misc.

               Total Number of Binds                                           0              Close:                          0.7083333           5:00 PM                          Misc.

               Total Jobs Returned with an Error                               0                                   0.375 Total Hours:                  9:00                        Misc.
                                                                             SITE                                                          MO/YR
                                                                                                                                                                      RUSH                                            Waste            Operator    Returned w/
Job #    Date               Requestor      Client/Billable #   Date In       Time In    Date Finished   Time Finished   Total Time (hrs)     Date Due     Time Due             On Time Y/N    B/W Imps   Color Imps         # of Binds
                                                                                                                                                                       Y/N                                            Imps              Initials   Error? Y/N




                                                               DEFINITION                                                                                        HOW TO CALCULATE
Total Number of Jobs                    Number of Jobs received within a day                                                               Add the total number of entries within a day
Total Production Time                   Time it took to complete each job in minutes                                                       Subtract the Time In from the Time Finished. Use time only within
                                                                                                                                           production time of a day. If the hours of the site are 8am-5pm and the job
                                                                                                                                           is not finished that day, do not include the hours between 5:01 pm and 8
                                                                                                                                           am the next day in you recalculations.

Average Turnaround Time                 The average of all the Total Times within a month                                                  Add all the Total Times and divide by the Total Number of Jobs
Total Number of RUSH Jobs               The number of jobs requiring immediate production                                                  Total number of jobs requiring immediate attention
Total Completed On Time                 Whether job was completed by the requested due time                                                Add up all the jobs that were not returned, (the Y's)
Total Black & White Impressions         Total black & white clicks per job                                                                 Total all the B/W Impressions of each job
Total Color Impressions                 Total color clicks per job                                                                         Total all the Color Impressions of each job
Total Wasted Impressions                Total copies not suitable for customer use                                                         Total all the Wasted Impressions of each job
Total Number of Binds                   Total number of binds associated with each job                                                     Total all the # of Binds for each job
Total Jobs Returned with an Error       Total number of jobs returned due to an error                                                      Total all the jobs returned with an error, (Y's)
On Time Percent                         The portion of all jobs submitted with a specific due time that met                                The total number of jobs done on time divided by the total number of jobs
                                        the requested deadline                                                                             submitted with a deadline.
Percent of Waste                        The portion of all clicks that are not suitable for customer                                       The total number of waste clicks divided by the total black & white and
                                                                                                                                           color clicks
Error Rate                              The portion of all jobs that were completed with an error                                          The total number of jobs produced with an error divided by the total
                                                                                                                                           number of jobs submitted
                                                                                 SITE                                                         MO/YR
                                                                                                                                                                     RUSH                                         Waste            Operator    Returned w/
Job #    Date              Requestor             Client/Billable #   Date In     Time In   Date Finished   Time Finished   Total Time (hrs)    Date Due   Time Due          On Time Y/N   B/W Imps   Color Imps         # of Binds
                                                                                                                                                                      Y/N                                         Imps              Initials   Error? Y/N


                                                                                                           COPY JOB LOG (AUTO) - REFERENCE GUIDE
PURPOSE
The purpose of this log is to provide analytical data and to assist in calculating the amount of time a copy job takes, on time
percentage, amount of waste, and error rates. It also automatically calculates totals for number of jobs, production and turna



LIMITATIONS
Some of the limitations of this log include:
Sites which operate during weekend hours cannot use this log. (SOFTEN)(not able to take into account weekend hours)
Sites that have a non uniform operational schedule. (see examples below)
    Acceptable: Monday - Friday 9:00am - 5:00pm, Saturday-Sunday Closed (NON APPLICABLE)(LOG DESIGNED FOR
SITES SAME TME M-F)
    Not Acceptable: Monday - Wednesday 9:00am - 5:00pm, Saturday-Sunday Closed
    Not Acceptable: Monday - Friday 9:00am - 5:00pm, Saturday 12:00pm - 5:00pm, Sunday Closed
If your site's hours of operation fall into the unacceptable category, you will need to use the Manual Copy Job Log Form.


HOW TO USE
Enter your site's hours of operation in the Hours of Operation area (ex 8:00 am or 5:00pm)
Enter the dates of your site's observed holidays (ex. New Years Day can be entered as 1/1/05)
FIELDS THAT MUST BE MANUALLY ENTERED:
Date (Current date)
Requestor (Person or department making the copy job request)
Client Billable # (If the requestor has a billable number, enter it here)
Date In (Date the center recieved the request)
Time In (Time of day the center received the request)
Date Finished (Date the center completed the job)
Date Due/Time Due (The date and time the requestor need a completed job by)
RUSH (Enter a Y or N depending on if the request is a rush job)
B/W Imps (Black and White Clicks)
Color Imps (Color Clicks)
Wasted Imps (Unusable copies)
# of Binds (Number of binds in each job)
Operator Initials
Returned w/ Error (If the job was returned because of an error, place a Y here)
        1775


                                                                               VSU Copy Center
                                                                                SITE             MO/YR        2005
                                                         Client                           Rush                                                                 # of
Job #          Requestor   Department   Budget Code #                Date In    Time In           Date Due   Time Due   On Time Y/N   B/W Imps   Color Imps           Job Cut   Price
                                                        Billable #                        Y?N                                                                 Binds


1774

1775

1776

1777

1778

1779

1780

1781

1782

1783

1784

1785

1786

1787

1788

1789

1790

1791

1792

1793

1794

1795
                                                                        SITE             MO/YR        2005
                                                  Client                          Rush                                                                 # of
Job #   Requestor   Department   Budget Code #                Date In   Time In           Date Due   Time Due   On Time Y/N   B/W Imps   Color Imps           Job Cut   Price
                                                 Billable #                       Y?N                                                                 Binds


1796
                                                                        SITE                      MO/YR        2005
                                                  Client                              Rush                                                                      # of
Job #   Requestor   Department   Budget Code #                Date In   Time In                    Date Due   Time Due   On Time Y/N   B/W Imps   Color Imps           Job Cut   Price
                                                 Billable #                           Y?N                                                                      Binds


                                                  Client                                                                                                        # of
Job #   Requestor   Department   Budget Code #                Date In   Time In   Date Finished    Date Due   Time Due   On Time Y/N   B/W Imps   Color Imps           Job Cut   Price
                                                 Billable #                                                                                                    Binds
                                                                        SITE             MO/YR        2005
                                                  Client                          Rush                                                                 # of
Job #   Requestor   Department   Budget Code #                Date In   Time In           Date Due   Time Due   On Time Y/N   B/W Imps   Color Imps           Job Cut   Price
                                                 Billable #                       Y?N                                                                 Binds
                                                                                                   SITE                    MO/YR         2005
                                                                             Client                              Rush                                                                       # of
Job #             Requestor                 Department      Budget Code #                Date In   Time In                  Date Due    Time Due   On Time Y/N     B/W Imps   Color Imps           Job Cut   Price
                                                                            Billable #                           Y?N                                                                       Binds




 49

 50




                                                                    MONTH END PRODUCTION STATISTICS

                                                   TOTALS                                                               RATES                                    HOLIDAYS (FY'05)
        Total Number of Jobs                                                                                  On Time Percent                      New Year's Day                          ####

        Total Production Time                                                                                                                      Memorial Day                            ####

        Average Turnaround Time                                                                               Percent of Waste                     Independence Day                        ####

        Total Number of RUSH Jobs                                                                                                                  Labor Day                               ####

        Total Completed On Time                                                                               Error Rate                           Thanksgiving                            ####

        Total Black & White Impressions                                                                                                            Day After Thanksgiving                  ####

        Total Color Impressions                                                                              HOURS OF OPERATION                    Christmas Day                           ####

        Total Wasted Impressions                                                                              Open:         8:00 AM                Misc.

        Total Number of Binds                                                                                 Close:        5:00 PM                Misc.

        Total Jobs Returned with an Error                                                                                        9:00              Misc.
                                                                                                  SITE               MO/YR          2005
                                                                       Client                               Rush                                                                       # of
      Job #                 Requestor   Department   Budget Code #                 Date In        Time In              Date Due    Time Due   On Time Y/N   B/W Imps     Color Imps           Job Cut   Price
                                                                      Billable #                            Y?N                                                                       Binds




                                                                                 DEFINITION                                         HOW TO CALCULATE
Total Number of Jobs                                                 Number of Jobs received within a day            Add the total number of entries within a day
Total Production Time                                                Time it took to complete each job in minutes Subtract the Time In from the Time Finished. Use time
                                                                                                                  only within production time of a day. If the hours of the
                                                                                                                  site are 8am-5pm and the job is not finished that day, do
                                                                                                                  not include the hours between 5:01 pm and 8 am the next
                                                                                                                  day in you recalculations.
Average Turnaround Time                                                                                           Add
                                                                     The average of all the Total Times within a month all the Total Times and divide by the Total Number of
                                                                                                                  Jobs
Total Number of RUSH Jobs                                                                                         Total
                                                                     The number of jobs requiring immediate productionnumber of jobs requiring immediate attention
Total Completed On Time                                                                                         due time
                                                                     Whether job was completed by the requested Add up all the jobs that were not returned, (the Y's)
Total Black & White Impressions                                      Total black & white clicks per job              Total all the B/W Impressions of each job
Total Color Impressions                                              Total color clicks per job                      Total all the Color Impressions of each job
Total Wasted Impressions                                             Total copies not suitable for customer use      Total all the Wasted Impressions of each job
Total Number of Binds                                                                                             Total
                                                                     Total number of binds associated with each job all the # of Binds for each job
Total Jobs Returned with an Error                                    Total number of jobs returned due to an error Total all the jobs returned with an error, (Y's)
On Time Percent                                                      The portion of all jobs submitted with a          The total number of jobs done on time divided by the total
                                                                     specific due time that met the requested          number of jobs submitted with a deadline.
                                                                     deadline
Percent of Waste                                                                                                       The total number of waste clicks divided by the total black
                                                                     The portion of all clicks that are not suitable for customer
                                                                                                                       & white and color clicks
Error Rate                                                                                                         The error
                                                                     The portion of all jobs that were completed with antotal number of jobs produced with an error divided by
                                                                                                                   the total number of jobs submitted
                         NAME




     LEGEND

Intermediate Knowledge
     Minimal Knowledge

3     Strong Knowledge
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                                                                                                                                               SUPPLY




                                                                             RECEPTION
                                                                                                                                                                                                         FAX CENTER




FULFILLMENT
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                           LOCAL COURIER REQUEST
                             [INSERT COMPANY NAME]

PHONE:                                          FAX:


              DATE:

            BILL TO:


               JOB#:

             PICK-UP



           DELIVERY:



         ROUND TRIP:


           ONE WAY
             PIECES:
             WEIGHT
         READY TIME:
           DEADLINE


  SPECIAL INSTRUCTIONS:




NAME AND PHONE NUMBER OF
         SENDER:
                                DAILY INCOMING FAX LOG
                                      [INSERT COMPANY NAME]

                            DATE: __________________________________
                                                                    SENDER         IKON
TIME REC.   TIME STAMPED # OF PAGES         RECIPIENT           PERSON/COMPANY   INITIALS




TOTAL PAGES:                                                  TOTAL FAXES:
                                DAILY OUTGOING FAX LOG
                                    [INSERT COMPANY NAME]

                            DATE: __________________________________
                                                                    RECEIVING      IKON
TIME REC.   TIME STAMPED # OF PAGES        RECIPIENT            PERSON/COMPANY   INITIALS




TOTAL PAGES:                                                TOTAL FAXES:
                                              EQUIPMENT SERVICE LOG
                                                  [INSERT COMPANY NAME]
SITE: ___________________________                           EQUIPMENT: _________ / ID# __________
   CALL MADE       TIME       TIME    DOWN    SERV. PNDG.            PROBLEM              METER     METER END   CREDITS   TECH. INIT.
   DATE/ TIME      TECH      MACH.     TIME       Y/N                                     START
                  ARRIVED    REPAIR
                                   EQUIPMENT INVENTORY LOG
                                       [INSERT COMPANY NAME]

                                                                   IKON OWNED
TYPE OF EQUIPMENT   MAKE   MODEL    SERIAL NUMBER       LOCATION       Y/N      COMMENTS
                                                     EXPRESS MAIL LOG
                                                     [INSERT COMPANY NAME]
                                        MONTH / YEAR
           CARRIER                                      FROM
       (FedEx, Airborne,
                                          CO. NAME             SENDER NAME
DATE       UPS, etc.)      TRACKING #                                        TO   RECIPIENT SIGNATURE
                                            FAX INQUIRY FORM
                                            [INSERT COMPANY NAME]

                       DATE:

                          A FAX RECEIVED AT THE IKON OFFICE SERVICES CENTER
                    OF ABC COMPANY WAS UNDELIVERABLE FOR THE FOLLOWING REASON:


      ○ No Addressee                                                      FAX INFORMATION
      ○ Missing Pages                                  Date Received :
      ○ Unreadable – Please Re-Fax                     Sender :
      ○ Skewed Image – Please Re-Fax                   Company :
      ○ Addressee Unknown                              Fax Number :



Notes:




                         PLEASE CALL WITH QUESTIONS OR RESPONSE: (XXX) XXX-XXXX


                                                                          FOR OFFICE USE ONLY

                                                       Initial Inquiry:        Date             Time


Thank you in advance for your assistance.              Second Inquiry          Date             Time

                                                       Date Delivered:         Date             Time

                                                       Other :
IKON OFFICE SERVICES CENTER
                                                FAX RUN LOG
                                            [INSERT COMPANY NAME]

MONTH: __________________________________
          SCHED     TIME     TIME     EMPL       DEL           SCHED   TIME   TIME   EMPL    DEL
  DATE     TIME     OUT       IN       INIT      TIME   DATE    TIME   OUT     IN     INIT   TIME
           9:00                                                 9:00

           10:00                                               10:00

           11:00                                               11:00

           12:00                                               12:00

           1:00                                                 1:00

           2:00                                                 2:00

           3:00                                                 3:00

           4:00                                                 4:00

           9:00                                                 9:00

           10:00                                               10:00

           11:00                                               11:00

           12:00                                               12:00

           1:00                                                 1:00

           2:00                                                 2:00

           3:00                                                 3:00

           4:00                                                 4:00

           9:00                                                 9:00

           10:00                                               10:00

           11:00                                               11:00

           12:00                                               12:00

           1:00                                                 1:00

           2:00                                                 2:00

           3:00                                                 3:00

           4:00                                                 4:00
         FIELD SUPPORT REP COVERAGE LOG
                   [INSERT COMPANY NAME]
        MONTH/YEAR: __________________________________
DATE   FSR NAME                   COVERAGE PROVIDED FOR:   # OF HOURS
                                DAILY KEY-OP LOG
                                [INSERT COMPANY NAME]

                                        WEEK OF:
COPIER #              TASK      MON        TUES         WED   THURS   FRI
           CLEAN GLASS
           Clean Exterior
           Fill Paper Trays
           Check Paper Supply
           Make Test Copy
           Meter Reading
           CLEAN GLASS
           Clean Exterior
           Fill Paper Trays
           Check Paper Supply
           Make Test Copy
           Meter Reading
           CLEAN GLASS
           Clean Exterior
           Fill Paper Trays
           Check Paper Supply
           Make Test Copy
           Meter Reading
           CLEAN GLASS
           Clean Exterior
           Fill Paper Trays
           Check Paper Supply
           Make Test Copy
           Meter Reading
           CLEAN GLASS
           Clean Exterior
           Fill Paper Trays
           Check Paper Supply
           Make Test Copy
           Meter Reading
           CLEAN GLASS
           Clean Exterior
           Fill Paper Trays
           Check Paper Supply
           Make Test Copy
           Meter Reading
            OPERATOR WASTE LOG
              [INSERT COMPANY NAME]
       MONTH: _______________________________
DATE    OPERATOR             # OF COPIES        ACCOUNT # TO BE CREDITED
                                                   OVERFLOW LOG
                                                    [INSERT SITE NAME]
                                         Month:                                          Year:                   2004
Date Ordered      Date Due   Requestor            Description               PO Number            Purchasing Method      Add'l. Billing Info
                                                                           88888888888              LDS/BDS/P-Card




  IKONfidential                                            Page 38 of 46                                                                      7/8/2010 Version 4.0
Return To Contents




      IKONfidential   Page 39 of 46   7/8/2010 Version 4.0
                                          OVERTIME AUTHORIZATION FORM

Date Overtime Occurred:


Site Name:                                                            Site Code :


Employee Name:


Requestor's Name:


Project Description:



Cost Center / Department # :


                         Billable to Customer                         Non-Billable (IKON Cost)


(Explain)




Estimated Overtime                                       Actual Overtime


Customer Authorization                                       Date :                              Time:

                                         Signature:
                            PAPER DISTRIBUTION FORM
                                 [INSERT COMPANY NAME]
MONTH / YEAR:                                            SITE:

                                                                        REASON
    DATE        LOCATION/DEPARTMENT       AMOUNT DELIVERED       (COPIER, FAX, PRINTER)
                        MAIL POSTAGE METER LOG
                             [INSERT COMPANY NAME]
   DATE        METER BALANCE PAR= $ ______       POSTAGE USAGE METER       # OF PIECES




MONTH TOTALS                                 $                         -                 0
                                                        P.O/VENDOR LOG

                                                   [INSERT COMPANY NAME]
FM: _________________________________                                            MONTH: ______________________


P.O. Number Vendor     Item / Description   Requestor      Ext.   Job #   Client / Matter #     Date In     Customer Cost   Actt'g




                                                                                              Total Cost:         0
                 SERVICE CALL PLACED


        RESPONSE                     MACHINE IS

DATE:                                   OPERABLE



TIME:                                   INOPERABLE




         For immediate copy support, call XXXX
                        SHIPPING REQUEST FORM
                           [INSERT COMPANY NAME]
                          ** Please fill out all information **

TO:

FROM:

DEPARTMENT:

COST CENTER:

U.S. POSTAL SERVICE                                    AIRBORNE EXPRESS
First Class                                            Overnight Service
Priority                                               Next Afternoon Service
Certified                                              Second Day Service
Other                                                  Other -

UNITED PARCEL SERVICE                                  FEDERAL EXPRESS
Ground Service                                         First Overnight
Three-Day Service                                      Priority Overnight
Two-Day Service                                        Standard Overnight
Next Day Service                                       Second Day
Other                                                  Other -

OPTIONS:
Saturday Delivery                                      Bill Third Party:
Signature Release                                      #
International




SPECIAL INSTRUCTIONS:
                                      SUPPLY INVENTORY LOG
                                         [INSERT COMPANY NAME]
       Month: __________________                        Site: ______________________
                                     PAR     RECORDER    BEGINNING        RECEIVED          ENDING
ITEM      ITEM#         UNIT                                                                          CONSUMED
                                   MAXIMUM    MINIMUM    QUANTITY       DATE    QUANTITY   QUANTITY

								
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