Get documents about "Customer Service Phone Etiquette SITE PRODUCTION FORMS
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Description
Customer Service Phone Etiquette document sample
Document Sample
SITE PRODUCTION FORMS & LOGS
OBJECTIVE
The forms and logs contained in this tool provide already-made templates so that efforts are not duplicated by site staff.
They are meant to be used in conjunction with the ISE Site Procedures Guide, and are referenced in the Site Procedures
Guide Construction Aid.
PROCEDURE
These forms are available for use by a site once that site has been certified with IKON Service Excellence, and has created
its Site Procedures Guide. These forms and logs are best practices, rather than standards. A site is not required to use
these exact forms, and can customize them to the needs of the site as long as the basic information needed to support the
standards described in the Construction Aid are included. Information can be added; however, the information contained in
these versions cannot be removed. Sites using the STaRS system can use that system as a substitute to these forms and
logs.
For purposes of the Site Certification, a site will receive a "3" rating for using the basic version with additions and a "4" rating
for using the versions as they are now. A site not using the appropriate forms will receive a "0" rating.
SITE PROCEDURES FORMS & LOGS
TABLE OF CONTENTS
ADDITIONAL TASKS LOG
AMEX CPC TRANSACTION LOG
COPIER METER LOG
COPY CENTER REQUEST FORM
COPY JOB LOG AUTO REFERENCE GUIDE
COPY JOB LOG AUTO - ANNOTATED GUIDE
COPY JOB LOG AUTOMATED
COPY JOB LOG MANUAL
CROSS TRAINING CHART
COURIER REQUEST FORM
DAILY INCOMING FAX LOG
DAILY OUTGOING FAX LOG
EQUIPMENT SERVICE LOG
EQUIPMENT INVENTORY SHEET
EXPRESS MAIL LOG
FAX INQUIRY FORM
FAX RUN LOG
FSR COVERAGE LOG
KEY OPERATOR LOG
OPERATOR WASTE LOG
OVERFLOW LOG
OVERTIME AUTHORIZATION FORM
PAPER DISTRIBUTION LOG
POSTAGE METER LOG
PO VENDOR LOG
SERVICE CALL FORM
SHIPPING REQUEST FORM
SUPPLY INVENTORY LOG
ADDITIONAL TASK LOG
DAY# VENDOR ITEM/DESCRIPTION REQUESTOR CLIENT MATTER# TAX* DATE IN STMT. DATE TIME SPENT Month:
6 Cannon Toner BLK J. Strange 8788488 No
Year:
Total Time Spent (hrs.)
0.00
*Tax - COGS items should not be taxed. If tax is charged, contact Judy McIntyre to get a tax exempt cert to put on file with the supplier.
AMEX CPC TRANSACTION LOG
Choose Month Choose Year
INTERNAL ITEM OR
DATE ORDER # SERVICE BILLABLE OR RECEIVED AMEX
ORDERED SUPPLIER (if appl) DESC. TOTAL $ TAX? NON-BILLABLE SALES TAX DATE STMNT DATE COMMENTS
88/88/88 88888888
COPIER METER LOG
[INSERT COMPANY NAME]
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY WEEKLY TOTALS
COPIER _______
Meter Reading 0
Copy Control Device 0
Billable Copies 0
COPIER _______
Meter Reading 0
Copy Control Device 0
Billable Copies 0
COPIER _______
Meter Reading 0
Copy Control Device 0
Billable Copies 0
COPIER _______
Meter Reading 0
Copy Control Device 0
Billable Copies 0
COPIER _______
Meter Reading 0
Copy Control Device 0
Billable Copies 0
VSU COPY CENTER REQUEST FORM
Date: Account Number
Department: EXT: (Assigned by Billing)
Budget Code: Date / Time Required:
Needed
Submitted By: Date / Time Required:
Deadline
Location:
Job Description Number of Copies Added After Submission:
Number of Pages Per Original: Number of Copies: Sample Draft Yes No
Standard Copies: B&W: ____ Color ____ ○ Stapled ○ Confidential
○ 8.5 x 11 ○ Copy One-Sided ○ Collated and Stapled Shrink wrap return
○ 8.5 x 14 ○ Copy Two-Sided ○ Saddle Stitch Intiails________________
○ 11 x 17 ○ Copy As Is ○ Collate only
○ Other: Perforated or Hang Tag (special order allow 5 Business day shipping)
Color Paper: (circle) SpecialiltyPaper: (circle) ○ Covers: Front (F) Back (B)
Blue Buff Yellow Green ○Cardstock ○ 3 Hole Punch Place F or B where needed
Salmon Goldenrod Grey Pink ○Parchment Charter Brown Script Blue Black/White _____ Color _____
Cherry Orchid Orange Ivory Magna Carta Document White Iris Special ___(Must provide Orginal)
Clear Cover___ Add to any Document
Finishing Services: Portrait ___ Landscape ___ Folding Poster:
○ GBC Binding Half _____ Z Fold _____ 11 X 17 (Can be made at the copy center)
○ Rebind Original Other ____ 24 X 36 (Standard) (Digital Media Best)
Custom ____ (Must provide original) (Other/Hand fold call for completion tme) Call Copy Center for Price Quote/Details
○ Tabs (Must provide template) Allow 7 days for processing
Stationary (Federal Blue) Sets of 1000 Forms Needed: (circle needed) Sets of 100
○ Letterhead ○ Transparentices: 2 Part NCR 4 Part NCR A-21
A-21
○ Envelope (Letterhead) B&W: _____ Color ______ 3 Part NCR 5 Part NCR Leave Activity
○ Window Personnel Action Postage
○ Return (small/#5,#9 or #10) Attact copy of forms needed or call copy center
○ Special Request / Services:
Total Billable Impressions:
OVERTIME <AUTHORIZATION> OUTSOURCING Copy Center Use
Approx. Hours Needed Date Sent Cutting $ Date Returned:
Amount Per Hour: Date Sent to VCE $ Date Returned:
Total Cost: Date sent to IKON $ Date Returned:
Reason Needed: Reason Sent:
PO# PO#
Authorized Signature: Authorized Signature:
Total Cost: Job Log#
Received By: Date Received:
Operator Initials: Date/Time Completed: QC'd by: On Time: Y or N
COPY CENTER REQUEST FORM
[INSERT COMPANY NAME]
Today's Date / Time: Date / Time Required:
Requested By: Telephone Number:
Department: Mail Stop:
o Return Project: o Customer P/U o Deliver
OVERTIME AUTHORIZATION
Approx. Hours Needed Amount per Hour:
Total Cost: Authorized Signature:
JOB DESCRIPTION
Number of Pages Per Original: Number of Copies / Sets:
Standard Copies: B&W: __________ Color: __________
○ 8.5 x 11 ○ Copy One-Sided ○ Collated and Stapled
○ 8.5 x 14 ○ Copy Two-Sided ○ Collated Only
○ 11 x 17 ○ Copy As Is ○ Not Collated
○ Other – Size: _________ ○ Reduce _______ Enlarge _______
Paper:
○ 20# White ○ Color Paper: (circle one) ○ Other Paper:
Pink Blue Yellow Green Letterhead --_____
○ 20# 3-Hole White Salmon Grey Goldenrod Bond --_____
Cherry Orchid Orange Ivory Preliminary Draft _____
Finishing Services:
○ Tape Binding: ○ Velo Binding ○ Covers:
Black _____ White _____ ○ Rebind Original Front _____ Back ______
○ Wire Binding ○ Tabs: Black _____ White _____
○ GBC Binding Custom ----______________________ Clear _____ Special ____
○ Clips: Portrait _______ Landscape ______ ○ Folding:
Front _____ Back _____ In-house: 3 Pos _____ 5 Pos _____ Letter _____ Z Fold _____
○ Special Request / Services:
COPY CENTER USE ONLY
Date Received: Initials:
Meter Start: Meter End:
Total Billable Impressions: Waste:
Services / Comments:
Operator Initials: Date/Time Completed: QC'd by: On Time: Y or N
COPY JOB LOG (AUTO) - REFERENCE GUIDE
PURPOSE
The purpose of this log is to provide analytical data and to assist in calculating the amount of time a copy job
takes, on time percentage, amount of waste, and error rates. It also automatically calculates totals for number of
jobs, production and turna
BENEFITS
Some of the benefits of this log include:
Sites who operate on a fixed schedule (Monday-Friday) can use this log to automatically calculate numerous
data involved in each copy job. The log will automatically populate when specific criteria is entered. This criteria
is referenced in more detail below and in the Annotated Guide for the Copy Job Log Auto. Some sites may have
difficulties in using this log. Sites who fall into the areas explained below, should use the Manual Copy Job Log.
Sites that have a non uniform operational schedule.
Hours consistent only part of the week: MON - WED 9:00am - 5:00pm, SAT-SUN Closed
Weekend Hours: MON - FRI 9:00am - 5:00pm, SAT 12:00pm - 5:00pm, SUN Closed
HOW TO USE
Enter your site's hours of operation in the Hours of Operation area (ex 8:00 am or 5:00pm)
Enter the dates of your site's observed holidays (ex. New Years Day can be entered as 1/1/05)
FIELDS THAT MUST BE MANUALLY ENTERED:
Date (Current date)
Requestor (Person or department making the copy job request)
Client Billable # (If the requestor has a billable number, enter it here)
Date In (Date the center recieved the request)
Time In (Time of day the center received the request)
Date Finished (Date the center completed the job)
Date Due/Time Due (The date and time the requestor need a completed job by)
RUSH (Enter a Y or N depending on if the request is a rush job)
B/W Imps (Black and White Clicks)
Color Imps (Color Clicks)
Wasted Imps (Unusable copies)
# of Binds (Number of binds in each job)
Operator Initials
Returned w/ Error (If the job was returned because of an error, place a Y here)
COPY JOB LOG AUTO- ANNOTATED GUIDE
Enter dates and times in the following format: Do not enter information in any of these areas. This information
8:00 AM or 12:00 PM will populate automatically.
1/14/05 or 12/12/04
Enter the name of the
person who requested
the job and the Client
or Billable Number.
Enter the holiday schedule
for the current year.
Format date as:
1775 1/1/05
11/12/04
Enter your site's hours of operation here. Sites that do not have a
uniform schedule should use the manual log.
A uniform schedule consists of sites that are open the same hours
of the day, Monday thru Friday.
Do not enter information in either of these Sites who have weekend hours of operation should use the manual
areas. These figures will populate log.
automatically. Format time as: 8:00 AM
COPY JOB LOG
Return To Contents
SITE MO/YR
RUSH Waste Operator Returned w/
Job # Date Requestor Client/Billable # Date In Time In Date Finished Time Finished Total Time (hrs) Date Due Time Due On Time Y/N B/W Imps Color Imps # of Binds
Y/N Imps Initials Error? Y/N
1 11/3/04 8:00 AM 11/4/04 8:00 PM 21:00 N
2 - -
3 - -
4 - -
5 - -
6 - -
7 - -
8 - -
9 - -
10 - -
11 - -
12 - -
13 - -
14 - -
15 - -
16 - -
17 - -
18 - -
19 - -
20 - -
21 - -
22 - -
23 - -
24 - -
25 - -
26 - -
27 - -
28 - -
29 - -
30 - -
31 - -
32 - -
33 - -
34 - -
35 - -
36 - -
SITE MO/YR
RUSH Waste Operator Returned w/
Job # Date Requestor Client/Billable # Date In Time In Date Finished Time Finished Total Time (hrs) Date Due Time Due On Time Y/N B/W Imps Color Imps # of Binds
Y/N Imps Initials Error? Y/N
37 - -
38 - -
39 - -
40 - -
41 - -
42 - -
43 - -
44 - -
45 - -
46 - -
47 - -
48 - -
49 - -
50 - -
SITE MO/YR
RUSH Waste Operator Returned w/
Job # Date Requestor Client/Billable # Date In Time In Date Finished Time Finished Total Time (hrs) Date Due Time Due On Time Y/N B/W Imps Color Imps # of Binds
Y/N Imps Initials Error? Y/N
MONTH END PRODUCTION STATISTICS
TOTALS RATES HOLIDAYS (FY'05)
Total Number of Jobs 0 On Time Percent 0 New Year's Day 1/1/05
Total Production Time 21:00 Memorial Day 5/30/05
Average Turnaround Time 0 Percent of Waste 0 Independence Day 7/4/05
Total Number of RUSH Jobs 0 Labor Day 9/5/05
Total Completed On Time 0 Error Rate 0 Thanksgiving 11/24/05
Total Black & White Impressions 0 Day After Thanksgiving 11/25/05
Total Color Impressions 0 HOURS OF OPERATION Christmas Day 12/25/05
Total Wasted Impressions 0 Open: 0.3333333 8:00 AM Misc.
Total Number of Binds 0 Close: 0.7083333 5:00 PM Misc.
Total Jobs Returned with an Error 0 0.375 Total Hours: 9:00 Misc.
SITE MO/YR
RUSH Waste Operator Returned w/
Job # Date Requestor Client/Billable # Date In Time In Date Finished Time Finished Total Time (hrs) Date Due Time Due On Time Y/N B/W Imps Color Imps # of Binds
Y/N Imps Initials Error? Y/N
DEFINITION HOW TO CALCULATE
Total Number of Jobs Number of Jobs received within a day Add the total number of entries within a day
Total Production Time Time it took to complete each job in minutes Subtract the Time In from the Time Finished. Use time only within
production time of a day. If the hours of the site are 8am-5pm and the job
is not finished that day, do not include the hours between 5:01 pm and 8
am the next day in you recalculations.
Average Turnaround Time The average of all the Total Times within a month Add all the Total Times and divide by the Total Number of Jobs
Total Number of RUSH Jobs The number of jobs requiring immediate production Total number of jobs requiring immediate attention
Total Completed On Time Whether job was completed by the requested due time Add up all the jobs that were not returned, (the Y's)
Total Black & White Impressions Total black & white clicks per job Total all the B/W Impressions of each job
Total Color Impressions Total color clicks per job Total all the Color Impressions of each job
Total Wasted Impressions Total copies not suitable for customer use Total all the Wasted Impressions of each job
Total Number of Binds Total number of binds associated with each job Total all the # of Binds for each job
Total Jobs Returned with an Error Total number of jobs returned due to an error Total all the jobs returned with an error, (Y's)
On Time Percent The portion of all jobs submitted with a specific due time that met The total number of jobs done on time divided by the total number of jobs
the requested deadline submitted with a deadline.
Percent of Waste The portion of all clicks that are not suitable for customer The total number of waste clicks divided by the total black & white and
color clicks
Error Rate The portion of all jobs that were completed with an error The total number of jobs produced with an error divided by the total
number of jobs submitted
SITE MO/YR
RUSH Waste Operator Returned w/
Job # Date Requestor Client/Billable # Date In Time In Date Finished Time Finished Total Time (hrs) Date Due Time Due On Time Y/N B/W Imps Color Imps # of Binds
Y/N Imps Initials Error? Y/N
COPY JOB LOG (AUTO) - REFERENCE GUIDE
PURPOSE
The purpose of this log is to provide analytical data and to assist in calculating the amount of time a copy job takes, on time
percentage, amount of waste, and error rates. It also automatically calculates totals for number of jobs, production and turna
LIMITATIONS
Some of the limitations of this log include:
Sites which operate during weekend hours cannot use this log. (SOFTEN)(not able to take into account weekend hours)
Sites that have a non uniform operational schedule. (see examples below)
Acceptable: Monday - Friday 9:00am - 5:00pm, Saturday-Sunday Closed (NON APPLICABLE)(LOG DESIGNED FOR
SITES SAME TME M-F)
Not Acceptable: Monday - Wednesday 9:00am - 5:00pm, Saturday-Sunday Closed
Not Acceptable: Monday - Friday 9:00am - 5:00pm, Saturday 12:00pm - 5:00pm, Sunday Closed
If your site's hours of operation fall into the unacceptable category, you will need to use the Manual Copy Job Log Form.
HOW TO USE
Enter your site's hours of operation in the Hours of Operation area (ex 8:00 am or 5:00pm)
Enter the dates of your site's observed holidays (ex. New Years Day can be entered as 1/1/05)
FIELDS THAT MUST BE MANUALLY ENTERED:
Date (Current date)
Requestor (Person or department making the copy job request)
Client Billable # (If the requestor has a billable number, enter it here)
Date In (Date the center recieved the request)
Time In (Time of day the center received the request)
Date Finished (Date the center completed the job)
Date Due/Time Due (The date and time the requestor need a completed job by)
RUSH (Enter a Y or N depending on if the request is a rush job)
B/W Imps (Black and White Clicks)
Color Imps (Color Clicks)
Wasted Imps (Unusable copies)
# of Binds (Number of binds in each job)
Operator Initials
Returned w/ Error (If the job was returned because of an error, place a Y here)
1775
VSU Copy Center
SITE MO/YR 2005
Client Rush # of
Job # Requestor Department Budget Code # Date In Time In Date Due Time Due On Time Y/N B/W Imps Color Imps Job Cut Price
Billable # Y?N Binds
1774
1775
1776
1777
1778
1779
1780
1781
1782
1783
1784
1785
1786
1787
1788
1789
1790
1791
1792
1793
1794
1795
SITE MO/YR 2005
Client Rush # of
Job # Requestor Department Budget Code # Date In Time In Date Due Time Due On Time Y/N B/W Imps Color Imps Job Cut Price
Billable # Y?N Binds
1796
SITE MO/YR 2005
Client Rush # of
Job # Requestor Department Budget Code # Date In Time In Date Due Time Due On Time Y/N B/W Imps Color Imps Job Cut Price
Billable # Y?N Binds
Client # of
Job # Requestor Department Budget Code # Date In Time In Date Finished Date Due Time Due On Time Y/N B/W Imps Color Imps Job Cut Price
Billable # Binds
SITE MO/YR 2005
Client Rush # of
Job # Requestor Department Budget Code # Date In Time In Date Due Time Due On Time Y/N B/W Imps Color Imps Job Cut Price
Billable # Y?N Binds
SITE MO/YR 2005
Client Rush # of
Job # Requestor Department Budget Code # Date In Time In Date Due Time Due On Time Y/N B/W Imps Color Imps Job Cut Price
Billable # Y?N Binds
49
50
MONTH END PRODUCTION STATISTICS
TOTALS RATES HOLIDAYS (FY'05)
Total Number of Jobs On Time Percent New Year's Day ####
Total Production Time Memorial Day ####
Average Turnaround Time Percent of Waste Independence Day ####
Total Number of RUSH Jobs Labor Day ####
Total Completed On Time Error Rate Thanksgiving ####
Total Black & White Impressions Day After Thanksgiving ####
Total Color Impressions HOURS OF OPERATION Christmas Day ####
Total Wasted Impressions Open: 8:00 AM Misc.
Total Number of Binds Close: 5:00 PM Misc.
Total Jobs Returned with an Error 9:00 Misc.
SITE MO/YR 2005
Client Rush # of
Job # Requestor Department Budget Code # Date In Time In Date Due Time Due On Time Y/N B/W Imps Color Imps Job Cut Price
Billable # Y?N Binds
DEFINITION HOW TO CALCULATE
Total Number of Jobs Number of Jobs received within a day Add the total number of entries within a day
Total Production Time Time it took to complete each job in minutes Subtract the Time In from the Time Finished. Use time
only within production time of a day. If the hours of the
site are 8am-5pm and the job is not finished that day, do
not include the hours between 5:01 pm and 8 am the next
day in you recalculations.
Average Turnaround Time Add
The average of all the Total Times within a month all the Total Times and divide by the Total Number of
Jobs
Total Number of RUSH Jobs Total
The number of jobs requiring immediate productionnumber of jobs requiring immediate attention
Total Completed On Time due time
Whether job was completed by the requested Add up all the jobs that were not returned, (the Y's)
Total Black & White Impressions Total black & white clicks per job Total all the B/W Impressions of each job
Total Color Impressions Total color clicks per job Total all the Color Impressions of each job
Total Wasted Impressions Total copies not suitable for customer use Total all the Wasted Impressions of each job
Total Number of Binds Total
Total number of binds associated with each job all the # of Binds for each job
Total Jobs Returned with an Error Total number of jobs returned due to an error Total all the jobs returned with an error, (Y's)
On Time Percent The portion of all jobs submitted with a The total number of jobs done on time divided by the total
specific due time that met the requested number of jobs submitted with a deadline.
deadline
Percent of Waste The total number of waste clicks divided by the total black
The portion of all clicks that are not suitable for customer
& white and color clicks
Error Rate The error
The portion of all jobs that were completed with antotal number of jobs produced with an error divided by
the total number of jobs submitted
NAME
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LOCAL COURIER REQUEST
[INSERT COMPANY NAME]
PHONE: FAX:
DATE:
BILL TO:
JOB#:
PICK-UP
DELIVERY:
ROUND TRIP:
ONE WAY
PIECES:
WEIGHT
READY TIME:
DEADLINE
SPECIAL INSTRUCTIONS:
NAME AND PHONE NUMBER OF
SENDER:
DAILY INCOMING FAX LOG
[INSERT COMPANY NAME]
DATE: __________________________________
SENDER IKON
TIME REC. TIME STAMPED # OF PAGES RECIPIENT PERSON/COMPANY INITIALS
TOTAL PAGES: TOTAL FAXES:
DAILY OUTGOING FAX LOG
[INSERT COMPANY NAME]
DATE: __________________________________
RECEIVING IKON
TIME REC. TIME STAMPED # OF PAGES RECIPIENT PERSON/COMPANY INITIALS
TOTAL PAGES: TOTAL FAXES:
EQUIPMENT SERVICE LOG
[INSERT COMPANY NAME]
SITE: ___________________________ EQUIPMENT: _________ / ID# __________
CALL MADE TIME TIME DOWN SERV. PNDG. PROBLEM METER METER END CREDITS TECH. INIT.
DATE/ TIME TECH MACH. TIME Y/N START
ARRIVED REPAIR
EQUIPMENT INVENTORY LOG
[INSERT COMPANY NAME]
IKON OWNED
TYPE OF EQUIPMENT MAKE MODEL SERIAL NUMBER LOCATION Y/N COMMENTS
EXPRESS MAIL LOG
[INSERT COMPANY NAME]
MONTH / YEAR
CARRIER FROM
(FedEx, Airborne,
CO. NAME SENDER NAME
DATE UPS, etc.) TRACKING # TO RECIPIENT SIGNATURE
FAX INQUIRY FORM
[INSERT COMPANY NAME]
DATE:
A FAX RECEIVED AT THE IKON OFFICE SERVICES CENTER
OF ABC COMPANY WAS UNDELIVERABLE FOR THE FOLLOWING REASON:
○ No Addressee FAX INFORMATION
○ Missing Pages Date Received :
○ Unreadable – Please Re-Fax Sender :
○ Skewed Image – Please Re-Fax Company :
○ Addressee Unknown Fax Number :
Notes:
PLEASE CALL WITH QUESTIONS OR RESPONSE: (XXX) XXX-XXXX
FOR OFFICE USE ONLY
Initial Inquiry: Date Time
Thank you in advance for your assistance. Second Inquiry Date Time
Date Delivered: Date Time
Other :
IKON OFFICE SERVICES CENTER
FAX RUN LOG
[INSERT COMPANY NAME]
MONTH: __________________________________
SCHED TIME TIME EMPL DEL SCHED TIME TIME EMPL DEL
DATE TIME OUT IN INIT TIME DATE TIME OUT IN INIT TIME
9:00 9:00
10:00 10:00
11:00 11:00
12:00 12:00
1:00 1:00
2:00 2:00
3:00 3:00
4:00 4:00
9:00 9:00
10:00 10:00
11:00 11:00
12:00 12:00
1:00 1:00
2:00 2:00
3:00 3:00
4:00 4:00
9:00 9:00
10:00 10:00
11:00 11:00
12:00 12:00
1:00 1:00
2:00 2:00
3:00 3:00
4:00 4:00
FIELD SUPPORT REP COVERAGE LOG
[INSERT COMPANY NAME]
MONTH/YEAR: __________________________________
DATE FSR NAME COVERAGE PROVIDED FOR: # OF HOURS
DAILY KEY-OP LOG
[INSERT COMPANY NAME]
WEEK OF:
COPIER # TASK MON TUES WED THURS FRI
CLEAN GLASS
Clean Exterior
Fill Paper Trays
Check Paper Supply
Make Test Copy
Meter Reading
CLEAN GLASS
Clean Exterior
Fill Paper Trays
Check Paper Supply
Make Test Copy
Meter Reading
CLEAN GLASS
Clean Exterior
Fill Paper Trays
Check Paper Supply
Make Test Copy
Meter Reading
CLEAN GLASS
Clean Exterior
Fill Paper Trays
Check Paper Supply
Make Test Copy
Meter Reading
CLEAN GLASS
Clean Exterior
Fill Paper Trays
Check Paper Supply
Make Test Copy
Meter Reading
CLEAN GLASS
Clean Exterior
Fill Paper Trays
Check Paper Supply
Make Test Copy
Meter Reading
OPERATOR WASTE LOG
[INSERT COMPANY NAME]
MONTH: _______________________________
DATE OPERATOR # OF COPIES ACCOUNT # TO BE CREDITED
OVERFLOW LOG
[INSERT SITE NAME]
Month: Year: 2004
Date Ordered Date Due Requestor Description PO Number Purchasing Method Add'l. Billing Info
88888888888 LDS/BDS/P-Card
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IKONfidential Page 39 of 46 7/8/2010 Version 4.0
OVERTIME AUTHORIZATION FORM
Date Overtime Occurred:
Site Name: Site Code :
Employee Name:
Requestor's Name:
Project Description:
Cost Center / Department # :
Billable to Customer Non-Billable (IKON Cost)
(Explain)
Estimated Overtime Actual Overtime
Customer Authorization Date : Time:
Signature:
PAPER DISTRIBUTION FORM
[INSERT COMPANY NAME]
MONTH / YEAR: SITE:
REASON
DATE LOCATION/DEPARTMENT AMOUNT DELIVERED (COPIER, FAX, PRINTER)
MAIL POSTAGE METER LOG
[INSERT COMPANY NAME]
DATE METER BALANCE PAR= $ ______ POSTAGE USAGE METER # OF PIECES
MONTH TOTALS $ - 0
P.O/VENDOR LOG
[INSERT COMPANY NAME]
FM: _________________________________ MONTH: ______________________
P.O. Number Vendor Item / Description Requestor Ext. Job # Client / Matter # Date In Customer Cost Actt'g
Total Cost: 0
SERVICE CALL PLACED
RESPONSE MACHINE IS
DATE: OPERABLE
TIME: INOPERABLE
For immediate copy support, call XXXX
SHIPPING REQUEST FORM
[INSERT COMPANY NAME]
** Please fill out all information **
TO:
FROM:
DEPARTMENT:
COST CENTER:
U.S. POSTAL SERVICE AIRBORNE EXPRESS
First Class Overnight Service
Priority Next Afternoon Service
Certified Second Day Service
Other Other -
UNITED PARCEL SERVICE FEDERAL EXPRESS
Ground Service First Overnight
Three-Day Service Priority Overnight
Two-Day Service Standard Overnight
Next Day Service Second Day
Other Other -
OPTIONS:
Saturday Delivery Bill Third Party:
Signature Release #
International
SPECIAL INSTRUCTIONS:
SUPPLY INVENTORY LOG
[INSERT COMPANY NAME]
Month: __________________ Site: ______________________
PAR RECORDER BEGINNING RECEIVED ENDING
ITEM ITEM# UNIT CONSUMED
MAXIMUM MINIMUM QUANTITY DATE QUANTITY QUANTITY
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