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					      E X T E R N A L   D O C U M E N T




Broadband launch pack




                        Contents
                        1. Press release
                        2. Broadband 512
                        3. Broadband 1024
                        4. Broadband1024 Plus
                        5. Broadband 2048 Plus
                        6. Compare broadband account
                        7. Competitive comparison
                        8. How we compare with other broadband providers



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1. Fasthosts Launches Broadband
Fasthosts today launched a unique new broadband internet service, including 24x7 national rate telephone
technical support, fully integrated website and email hosting and a free domain name.

As the world’s largest Windows 2003 web host, Fasthosts now offers the UK’s first true one-stop-shop for integrated
broadband and hosting solutions.

Andrew Michael, Fasthosts CEO underlined the strength of their new offering:“We all know that many ISPs offer
limited hosting with their broadband accounts. Our advanced hosting services are easily the most popular on the
latest Microsoft systems and now we’ve integrated Broadband to set a new standard for the UK market.”

He continued,“One of the problems today is that the broadband sell is just too high-tech. The fact that it’s fast and
always on is great, but the technology is just an enabler. Our integrated broadband packs help customers discover
new possibilities like creating and sharing content, using community based applications, and just doing the simple
things like web browsing and email more easily.”

Fasthosts are backing their new service with their 24x7 Technical Support team,
and are also including:
• Free Set-Up
• Free broadband transfer
• Free Internet Domain Name
• Free 100MB of web space
• Free Web Site builder software
• Free 15 email addresses
• Free Web Mail
• Free SMS Email alerts
• Plus a choice of broadband hardware options
• Plus a full range of advanced hosting options

Please see the attached file for the full breakdown of Fasthosts new broadband accounts and
how they compare in the market.


Notes to editors
For more information on Fasthosts please contact Jon Fawcett at Fasthosts on 01452 561 808
or by email at jon.fawcett@fasthosts.co.uk.


About Fasthosts
Fasthosts is the UK’s largest independent hosting company. Based in the UK, and operating
24 x 7 from their dedicated web hosting data centre, Fasthosts keep over 800,000 internet
domains running smoothly ensuring over 4,000,000 emails are delivered safely each day. All
Fasthosts services can be self-managed through the unique Fasthosts web-based control
panel enabling customers to set up and manage new web sites, email accounts, databases,
and other hosted services online. For more details please visit: www.fasthosts.co.uk.
2. Broadband 512
The internet at ten times the speed of dialup, even when you're on the phone. There's just a three month
minimum contract and the low price even includes a free domain name and 100MB of web space.


          Free setup when you sign up for a year


Account features
• 512 Kbps: internet access at 10 times the speed of dialup
• 24/7 technical support: any time you need help, our technical support team is available by email or
  national rate phone call, to make using Fasthosts Broadband the best experience it can be
• Free setup: no setup fee if you pay for a year in advance, or just £50 one-off set-up fee if you pay monthly
• Free domain name: your own, unique address on the internet
• Free 100 MB web space: on Windows servers, in our leading UK data centre
• Free 15 POP3 mailboxes: a unique email address for everyone, accessible with their favourite email software
• Free SMTP: send email from your domain name, using your favourite email software
• Free SiteBuilder: get your own, great looking website online in minutes, with our exciting online
  website creation tool
• Free web mail: access your email anywhere you have a web browser and internet connection
• SMS email alerts: get text message alerts telling you who's sent you email
• Dynamic IP address
• 50:1 contention ratio
• 3 month minimum contract: we don't tie you into a year


Added value
• Honest pricing: we give you true broadband, with no usage limits and no hidden costs
• Free dialup account: stay online, even when away from your broadband connection
• Domain name registration: enjoy the UK's best value domain name registration service, UKReg


Hardware and optional extras
•   USB modem: great value ADSL modem, complete with two microfilters, ideal for Fasthosts Broadband £25
•   Router: set up a home network, to share your broadband connection £40
•   Static IP addresses: give your computer or network a static, numeric internet address £3 per month, each
•   Advanced SMS alerts: choose which emails trigger an SMS alert £10 per year
3. Broadband 1024
Ideal for your home office or to share with the family. High speed, always-on, plus a free domain name and
hosting - and twice the speed of ordinary broadband.


          Free setup when you sign up for a year


Account features
• 1024 Kbps: internet access at 20 times the speed of dialup
• 24/7 technical support: any time you need help, our technical support team is available by email or national
  rate phone call, to make using Fasthosts Broadband the best experience it can be
• Free setup: no setup fee if you pay for a year in advance, or just £50 one-off set-up fee if you pay monthly
• Free domain name: your own, unique address on the internet
• Free 100 MB web space: on Windows servers, in our leading UK data centre
• Free 15 POP3 mailboxes: a unique email address for everyone, accessible with their favourite email software
• Free SMTP: send email from your domain name, using your favourite email software
• Free SiteBuilder: get your own, great looking website online in minutes, with our exciting online website
  creation tool
• SMS email alerts: get text message alerts telling you who's sent you email
• Free web mail: access your email anywhere you have a web browser and internet connection
• Dynamic IP address
• 50:1 contention ratio
• 3 month minimum contract: we don't tie you into a year


Added value
• Honest pricing: we give you true broadband, with no usage limits and no hidden costs
• Free dialup account: stay online, even when away from your broadbandconnection
• Domain name registration: enjoy the UK's best value domain name registration service, UKReg


Hardware and optional extras
•   USB modem: great value ADSL modem, complete with two microfilters, ideal for Fasthosts Broadband £25
•   Router: set up a home network, to share your broadband connection £40
•   Static IP addresses: give your computer or network a static, numeric internet address £3 per month, each
•   Advanced SMS alerts: choose which emails trigger an SMS alert £10 per year
4. Broadband 1024 Plus
A 20:1 contention, a static IP address and 1024 Kbps, plus free hosting, free email and a free domain name,
perfect for home workers and small offices.


        Free setup when you sign up for a year


Account features
• 1024 Kbps: internet access at 20 times the speed of dialup
• 20:1 contention ratio: ultra-low network traffic between you and the internet
• 24/7 technical support: any time you need help, our technical support team is available by email or national
  rate phone call, to make using Fasthosts Broadband the best experience it can be
• Free setup: no setup fee if you pay for a year in advance, or just £50 one-off set-up fee if you pay monthly
• Static IP address: run a server using your broadband connection
• Free domain name: your own, unique address on the internet
• Free 100 MB web space: on Windows servers, in our leading UK data centre
• Free 15 POP3 mailboxes: a unique email address for everyone, accessible with their favourite email software
• Free SMTP: send email from your domain name, using your favourite email software
• Free SiteBuilder: get your own, great looking website online in minutes, with our exciting online website
  creation tool
• SMS email alerts: get text message alerts telling you who's sent you email
• Free web mail: access your email anywhere you have a web browser and internet connection
• 3 month minimum contract: we don't tie you into a year
• Free setup: no setup fee if you pay for a year in advance, or just £50 one-off set-up fee if you pay monthly


Added value
• Honest pricing: we give you true broadband, with no usage limits and no hidden costs
• Free dialup account: stay online, even when away from your broadband connection
• Domain name registration: enjoy the UK's best value domain name registration service, UKReg


Hardware and optional extras
• USB modem: great value ADSL modem, complete with two microfilters, ideal for Fasthosts Broadband £25
• Router: set up a home network, to share your broadband connection £40
• Additional static IP addresses: give your computer or network a static, numeric internet address £3 per
  month, each
• Advanced SMS alerts: choose which emails trigger an SMS alert £10 per year
5. Broadband 2048 Plus
When the internet is crucial to your business, you need a reliable, fast connection
- 2048 Kbps, 20:1 contention and a static IP address.


         Free setup when you sign up for a year


Account features
• 2048 Kbps: internet access at 40 times the speed of dialup
• 20:1 contention ratio: ultra-low network traffic between you and the internet
• 24/7 technical support: any time you need help, our technical support team is available by email or national
  rate phone call, to make using Fasthosts Broadband the best experience it can be
• Free setup: no setup fee if you pay for a year in advance, or just £50 one-off set-up fee if you pay monthly
• Static IP address: run a server using your broadband connection
• Free domain name: your own, unique address on the internet
• Free 100 MB web space: on Windows servers, in our leading UK data centre
• Free 15 POP3 mailboxes: a unique email address for everyone, accessible with their favourite email software
• Free SMTP: send email from your domain name, using your favourite email software
• Free SiteBuilder: get your own, great looking website online in minutes, with our exciting online website
  creation tool
• SMS email alerts: get text message alerts telling you who's sent you email
• Free web mail: access your email anywhere you have a web browser and internet connection
• 3 month minimum contract: we don't tie you into a year
• Free setup: no setup fee if you pay for a year in advance, or just £50 one-off set-up fee if you pay monthly


Added value
• Honest pricing: we give you true broadband, with no usage limits and no hidden costs
• Free dialup account: stay online, even when away from your broadband connection
• Domain name registration: enjoy the UK's best value domain name registration service, UKReg


Hardware and optional extras
• USB modem: great value ADSL modem, complete with two microfilters, ideal for Fasthosts Broadband £25
• Router: set up a home network, to share your broadband connection £40
• Additional static IP addresses: give your computer or network a static, numeric internet address £3 per
  month, each
• Advanced SMS alerts: choose which emails trigger an SMS alert £10 per year
6. Compare broadband accounts
Standard feature Optional extra Not available

 Connection                  Broadband 512        Broadband 1024        Broadband 1024 Plus Broadband 2048 Plus
 Max download speed             512 Kbps             1024 Kbps              1024 Kbps            2048 Kbps
 Contention ratio                 50:1                  50:1                   20:1                 20:1
 Minimum contract term          3 months             3 months               3 months             3 months
                                                              £50 one-off fee
 Setup fee
                                                    Free setup if you sign up for a year
                                                              £50 one-off fee
 Migration fee
                                                  Free migration if you sign up for a year
 Monthly fee                      £19.99               £29.99                 £36.99              £49.99

 Key features                Broadband 512        Broadband 1024        Broadband 1024 Plus Broadband 2048 Plus
 Web space                       100MB                100MB                    100MB              100MB
 Domain name

 Static IP addressess         £3 each monthly      £3 each monthly               1 included       1 included

 Email POP boxes                    15                   15                       15                15

 Spam filtering                £10 per mailbox,    £10 per mailbox,
                                                                                 1 mailbox         1 mailbox
                                  yearly              yearly
 Virus scanning
                                  £20 yearly           £20 yearly
 (for all mailboxes)

 Advanced SMS Alerts           £10 per mailbox,    £10 per mailbox,
                                                                                 1 mailbox         1 mailbox
                                  yearly              yearly
 Webmail
 SMTP
 SiteBuilder                       3 pages              3 pages                   3 pages           3 pages
 Bandwidth monitor

 MatrixStats                                                  £10 per mailbox, yearly
 24/7 tecnical support

Operational extras           Broadband 512        Broadband 1024        Broadband 1024 Plus Broadband 2048 Plus

USB modem
                                                          £25 hardware purchase
(includes 2 microfilters)
Router                                                    £40 hardware purchase
Additional static IP
                                                               £3 each monthly
addressess
7. Competitive comparison
We have looked at other, well-known broadband suppliers and compared our prices to theirs. As you would expect,
we are noticeably less expensive. The accounts compared are 512 Kbps, 50:1 contention ratio, with no data transfer
limits. The comparison does not include setup costs, or special offers.

              Provider                        Monthly rate ex VAT                   Monthly rate inc VAT
             Fasthosts                               £19.99                                 £23.49
               Tiscali                                £21.27                                £24.99
                 BT                                   £23.82                                £27.99
              Freeserve                               £23.82                                £27.99
                AOL                                   £23.82                                £27.99



8. How we compare with other broadband providers
Broadband usually means a long term commitment. That's why it's good to be sure that your ongoing payments
are low.

Accounts compared are 512 Kbps, 50:1 contention ratio, with no data transfer limits. Comparison does not include
setup costs, or special offers.

There's more to Fasthosts Broadband than just great value. Unlike many providers, we offer 24/7 email and
national rate telephone support. So, even if you need to call us after Christmas Day lunch, we're here to take
your call and it won't cost you a fortune!

As you'd expect from Fasthosts, our Broadband accounts are feature packed:
• High speed - 512 Kbps, 1024 Kbps and 2048 Kbps options
• Always-on
• Doesn't tie up your phone line
• Three month minimum contract
• Low cost, honest pricing and no hidden costs
• Easy installation
• Free domain name
• Free 100 MB web space
• Free POP3 email accounts
• Free SiteBuilder website creation tool
• SMS email alerts and best of all, 24/7 email and national rate telephone support.

				
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