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Achieving Success with Portal based Rapid eLearning using SCORM 2004 Timothy J Potter Staff Engineer techniques org LLC Wheat Ridge Colorado Prese

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Achieving Success with Portal based Rapid eLearning using SCORM 2004 Timothy J Potter Staff Engineer techniques org LLC Wheat Ridge Colorado Prese Powered By Docstoc
					Achieving Success with Portal-based
Rapid eLearning using SCORM 2004


           Timothy J. Potter
            Staff Engineer
          techniques.org LLC
         Wheat Ridge, Colorado
Presentation Overview
• What?
  – Rapid eLearning delivered through a portal can help infuse
    learning activities into the daily working environment of
    employees to achieve better training results.
     • What is rapid eLearning?
     • Why “Portal-based”?
     • Where does SCORM 2004 fit in?
• Why?
  – Much interest surrounding training approaches like rapid
    eLearning that are better aligned with organizational training
    goals for enhancing worker productivity.
  – Employees have many short opportunities during the day to
    do a little bit of learning (Tom King, Plugfest 8).
• How?
  – knowledgeWorks LMS 1.3 + Portlets (demo)
What is Rapid eLearning?
• Smaller than courseware, developed faster than
  courseware, and is typically more time-sensitive than
  courseware; extends beyond the training department
• Two ways to look at what rapid eLearning means:
   – Content creation viewpoint
        • Lowering the barriers to authoring instructionally sound learning
          content to enable subject matter experts (SME) to directly
          contribute to the training process, frequently.
            – Example: Macromedia Breeze
   – Delivery and tracking viewpoint
        • Delivering the learning content that is just-in-time, just-right,
          and just-enough to workers, frequently.
• 4 Categories of eLearning
   –   Broadcast of new information (rapid eLearning)
   –   Important knowledge transfer (rapid eLearning)
   –   Developing new skills (rapid eLearning & courseware)
   –   Creating certified competencies (courseware)
        • Bersin & Associates, July 2003 Whitepaper
Implementation Challenges
• Authoring
   – Key is to allow those closest to an organization’s training
     outages, such as a sales manager, to directly contribute to
     the learning content creation process.
   – Out-of-scope for this presentation
• Delivery
   – Will be addressed at length in this presentation
• Content Management
   – With rapid eLearning, the goal is to have more contributors
     involved across all levels of an organization. With more
     contributors, you need a system to manage the content.
      • Asset management for reuse
      • Metadata management
      • Learning content package management
   – Out-of-scope for this presentation
Rapid eLearning Delivery
 The traditional LMS environment is not well-suited for
  rapid eLearning delivery!
   – Gains on the authoring side will be diminished if learners
     need to stop what they are doing, login to the LMS, and take
     some rapid learning; actually more of a distraction because
     of the short duration of the rapid learning event.
 The premise of rapid eLearning is to give workers
  relevant, timely, applicable training when it is needed.
   – Workers don’t do “work” in an LMS
 There is an IT system where workers (and partners and
  customers) are doing more and more “work”. The Portal
   – Trends in enterprise IT indicate that the Enterprise Portal is
     becoming the central gateway to data and applications where
     people do real work … not just view weather and search for
     phone numbers anymore
   – See Process Portals literature from BEA, Real-time Enterprise
     literature from Vignette, and People centric literature from
     Plumtree
Portal-based Rapid eLearning
• So the evolution that many workers, partners, and
  customers are actually doing “work” in the portal makes
  the portal a powerful platform for rapid eLearning.
• With the portal, you can deliver just-enough, just-in-time, and
  just-for-me learning content throughout the day to help
  employees learn more, more often.
• But, portal-based rapid eLearning introduces new
  integration challenges …
   – Integration of personalization services with learner profile
   – Integration of HR and competency management systems
   – Integration of document and content management system for
     access to learning content and related learning resources
   – Integration of portal and eLearning launcher and tracker

Enter SCORM 2004 …
SCORM 2004 is the integration “glue”
SCORM 2004 is the integration “glue”
• eLearning is becoming more integrated into enterprise IT;
  especially with portal-based RL
   – SCORM 2004 is foundation for integrating numerous systems.
• Authoring
   – SCORM 1.3 CAM for packaging learning content into
     something a CMS or LMS can work with.
   – SCORM 1.3 LOM for classifying learning content to power
     search engines.
• Delivery
   – SCORM 1.3 CAM for importing learning content
   – SCORM 1.3 RTE for tracking learners
   – SCORM 1.3 SN for keeping training focused, relevant, and
     personalized … more on this …
SCORM 2004 Highlights
• Allows smaller grained content objects and significant
  flexibility in content sequencing. These changes allow
  course/instructional designers to incorporate sequencing
  that will adapt to meet individual learners’ needs,
  improving the instructional value and time efficiency of
  training.
• Enables content objects to be tracked by objectives.
  Learning objects can now be linked to an organization’s
  education and competency objectives to meet
  organizational training goals.
• Enables cost-effective and fast integration of
  content. Conformance with SCORM 2004 removes the
  content integration challenges plaguing most eLearning
  initiatives.
How?
• knowledgeWorks LMS 1.3 (released Feb. 2, 2005)
   – SCORM 1.2 certified (LMS-RTE3: highest level of
     conformance to SCORM 1.2)
   – First SCORM 2004 certified LMS!
• Rapid Learning Event Portlets
   – Q1 2005
      • Macromedia Flex-based UI
          – Template approach to allow customization; many ways to approach
            delivery in portal e.g. LOB du jour, Help Desk Top 10 …
      • JSR-168 compliant Portlets; deploy to many Portals, e.g. Liferay,
        JBoss, Plumtree, Vignette, WebSphere, and BEA WebLogic.
   – Q2 2005
      • Additional UI for “best practices” discovered by partners and
        Version 1 customers
      • WSRP compliant Portlets
LOB du jour Demonstration Scenario
• Learning object of the day in Sales Portal
   – A recipe for getting employees to learn more, more often by
     offering short, frequent training opportunities in the portal.
   – LOB du jour works because is puts training decisions in the
     hands of managers that are closest to the training outages
     and allows them to direct a continuous flow of training
     sessions.
• Sales manager view
   – Use Scheduler portlet to create (or contribute to) rapid
     learning events for sales team and then schedule them for
     delivery to team members when most appropriate.
   – Use Training Reports portlet to view simple team training
     reports to gain insights into team training outages.
• Sales team member view
   – Use LOB du jour portlet to access learning object of the day
     assigned by manager.
   – Use LOB du jour portlet to access learning resources and
     keep notes about training for reference.
LOB du jour Demonstration (LIVE)
What about my current LMS?
• Rapid eLearning in Portal is complementary to
  existing training applications and LMS.
  – Courseware and classroom training not going away
  – More advanced reporting in LMS than should be
    provided in Portlets
• SCORM RTE data model (CMI) is common
  denominator between knowledgeWorks LMS and
  any other SCORM compliant LMS.
  – Can use knowledgeWorks LMS + Portlets for rapid
    eLearning solution and keep your existing LMS for
    other eLearning needs.
Wrap up and Q & A
• Where to go for more information:
  – Come see knowledgeWorks LMS in action in the Plug-n-
    Play area.
  – Go to www.techniques.org and use our eLearning
    Solution Assistant to register for a free evaluation
    license of knowledgeWorks LMS 1.3 … we promise you
    will be up and running in 5 minutes or less ;-)
  – Contact Ryan Gilmer at sales@techniques.org or 720-
    898-8577 to discuss your eLearning needs.
     • NOTE: We’re looking for BETA customers for our Q1 rapid
       learning portlets offering.
• Q & A?

				
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