Achieving Success with Portal-based Rapid eLearning using SCORM 2004 Timothy J. Potter Staff Engineer techniques.org LLC Wheat Ridge, Colorado Presentation Overview • What? – Rapid eLearning delivered through a portal can help infuse learning activities into the daily working environment of employees to achieve better training results. • What is rapid eLearning? • Why “Portal-based”? • Where does SCORM 2004 fit in? • Why? – Much interest surrounding training approaches like rapid eLearning that are better aligned with organizational training goals for enhancing worker productivity. – Employees have many short opportunities during the day to do a little bit of learning (Tom King, Plugfest 8). • How? – knowledgeWorks LMS 1.3 + Portlets (demo) What is Rapid eLearning? • Smaller than courseware, developed faster than courseware, and is typically more time-sensitive than courseware; extends beyond the training department • Two ways to look at what rapid eLearning means: – Content creation viewpoint • Lowering the barriers to authoring instructionally sound learning content to enable subject matter experts (SME) to directly contribute to the training process, frequently. – Example: Macromedia Breeze – Delivery and tracking viewpoint • Delivering the learning content that is just-in-time, just-right, and just-enough to workers, frequently. • 4 Categories of eLearning – Broadcast of new information (rapid eLearning) – Important knowledge transfer (rapid eLearning) – Developing new skills (rapid eLearning & courseware) – Creating certified competencies (courseware) • Bersin & Associates, July 2003 Whitepaper Implementation Challenges • Authoring – Key is to allow those closest to an organization’s training outages, such as a sales manager, to directly contribute to the learning content creation process. – Out-of-scope for this presentation • Delivery – Will be addressed at length in this presentation • Content Management – With rapid eLearning, the goal is to have more contributors involved across all levels of an organization. With more contributors, you need a system to manage the content. • Asset management for reuse • Metadata management • Learning content package management – Out-of-scope for this presentation Rapid eLearning Delivery The traditional LMS environment is not well-suited for rapid eLearning delivery! – Gains on the authoring side will be diminished if learners need to stop what they are doing, login to the LMS, and take some rapid learning; actually more of a distraction because of the short duration of the rapid learning event. The premise of rapid eLearning is to give workers relevant, timely, applicable training when it is needed. – Workers don’t do “work” in an LMS There is an IT system where workers (and partners and customers) are doing more and more “work”. The Portal – Trends in enterprise IT indicate that the Enterprise Portal is becoming the central gateway to data and applications where people do real work … not just view weather and search for phone numbers anymore – See Process Portals literature from BEA, Real-time Enterprise literature from Vignette, and People centric literature from Plumtree Portal-based Rapid eLearning • So the evolution that many workers, partners, and customers are actually doing “work” in the portal makes the portal a powerful platform for rapid eLearning. • With the portal, you can deliver just-enough, just-in-time, and just-for-me learning content throughout the day to help employees learn more, more often. • But, portal-based rapid eLearning introduces new integration challenges … – Integration of personalization services with learner profile – Integration of HR and competency management systems – Integration of document and content management system for access to learning content and related learning resources – Integration of portal and eLearning launcher and tracker Enter SCORM 2004 … SCORM 2004 is the integration “glue” SCORM 2004 is the integration “glue” • eLearning is becoming more integrated into enterprise IT; especially with portal-based RL – SCORM 2004 is foundation for integrating numerous systems. • Authoring – SCORM 1.3 CAM for packaging learning content into something a CMS or LMS can work with. – SCORM 1.3 LOM for classifying learning content to power search engines. • Delivery – SCORM 1.3 CAM for importing learning content – SCORM 1.3 RTE for tracking learners – SCORM 1.3 SN for keeping training focused, relevant, and personalized … more on this … SCORM 2004 Highlights • Allows smaller grained content objects and significant flexibility in content sequencing. These changes allow course/instructional designers to incorporate sequencing that will adapt to meet individual learners’ needs, improving the instructional value and time efficiency of training. • Enables content objects to be tracked by objectives. Learning objects can now be linked to an organization’s education and competency objectives to meet organizational training goals. • Enables cost-effective and fast integration of content. Conformance with SCORM 2004 removes the content integration challenges plaguing most eLearning initiatives. How? • knowledgeWorks LMS 1.3 (released Feb. 2, 2005) – SCORM 1.2 certified (LMS-RTE3: highest level of conformance to SCORM 1.2) – First SCORM 2004 certified LMS! • Rapid Learning Event Portlets – Q1 2005 • Macromedia Flex-based UI – Template approach to allow customization; many ways to approach delivery in portal e.g. LOB du jour, Help Desk Top 10 … • JSR-168 compliant Portlets; deploy to many Portals, e.g. Liferay, JBoss, Plumtree, Vignette, WebSphere, and BEA WebLogic. – Q2 2005 • Additional UI for “best practices” discovered by partners and Version 1 customers • WSRP compliant Portlets LOB du jour Demonstration Scenario • Learning object of the day in Sales Portal – A recipe for getting employees to learn more, more often by offering short, frequent training opportunities in the portal. – LOB du jour works because is puts training decisions in the hands of managers that are closest to the training outages and allows them to direct a continuous flow of training sessions. • Sales manager view – Use Scheduler portlet to create (or contribute to) rapid learning events for sales team and then schedule them for delivery to team members when most appropriate. – Use Training Reports portlet to view simple team training reports to gain insights into team training outages. • Sales team member view – Use LOB du jour portlet to access learning object of the day assigned by manager. – Use LOB du jour portlet to access learning resources and keep notes about training for reference. LOB du jour Demonstration (LIVE) What about my current LMS? • Rapid eLearning in Portal is complementary to existing training applications and LMS. – Courseware and classroom training not going away – More advanced reporting in LMS than should be provided in Portlets • SCORM RTE data model (CMI) is common denominator between knowledgeWorks LMS and any other SCORM compliant LMS. – Can use knowledgeWorks LMS + Portlets for rapid eLearning solution and keep your existing LMS for other eLearning needs. Wrap up and Q & A • Where to go for more information: – Come see knowledgeWorks LMS in action in the Plug-n- Play area. – Go to www.techniques.org and use our eLearning Solution Assistant to register for a free evaluation license of knowledgeWorks LMS 1.3 … we promise you will be up and running in 5 minutes or less ;-) – Contact Ryan Gilmer at email@example.com or 720- 898-8577 to discuss your eLearning needs. • NOTE: We’re looking for BETA customers for our Q1 rapid learning portlets offering. • Q & A?
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