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The University of Western Ontario
Request for Proposal
UWORFP 20-09005
Maintenance
For
Legacy Telephone Systems
March 31, 2009
UWORFP 20-09005 Page 2 of 17
1 INTRODUCTION
1.1 The University of Western Ontario
The University of Western Ontario (Western), the third largest university in Ontario, has a full and
part-time enrollment of more than 33,329 graduate and undergraduate students and includes
affiliate University Colleges. The Western campus covers 487 hectares and is located about 4 km
north of the centre of London. There are approximately 3200 Full-Time Staff and Faculty. An
additional 5,000 Part-Time Staff and Faculty represent approximately 3,800 Full-Time equivalents.
Residence accommodation is currently provided for approximately 4,300 students in 9 buildings
located around the perimeter of Western's campus.
Western’s web site is www.uwo.ca/ A campus map is available at www.uwo.ca/maps.
1.2 The University of Western Ontario Research Park
The University of Western Ontario Research & Development Park (UWO Research Park) is located
across Windermere Road, at the northwest corner of Western's campus. Several independent firms
are located in the Gordon J. Mogenson Building and the Stiller Centre for Biotechnology
Commercialization.
The UWO Research Park’s web site is www.uwo.ca/researchpark.
1.3 The Windermere Manor
The Windermere Manor, located at the UWO Research Park, is a conference facility with 11 meeting
rooms, 48 suites/rooms, the Grand Hall for banquets and receptions and Windermere’s Café.
Windermere's web site is www.windermeremanor.com.
1.4 Brescia University College
Brescia University College, founded in 1919 as a Catholic college, is Canada’s only university-level
women’s college. Affiliated with The University of Western Ontario and located across from the
Western Road gates of Western, Brescia College has approximately 1100 full-time and part-time
students with residence accommodation for approximately 160 students. Brescia College has
approximately 92 Full-Time Staff and Faculty, 60 Part-Time Staff and Faculty and 5 sisters.
Brescia's web site is www.brescia.uwo.ca.
1.5 Western’s Telephone Service
Western provides telephone service to Western’s staff and faculty, the student residences, The
University of Ontario Research Park and Brescia University College with a Nortel Networks SL-100
telephone switch, Symposium Call Centre Server, Octel 350 voicemail, Cisco Unified Communications
Manager and Cisco Unity Voicemail. Western is moving users from the legacy telephone systems to
VoIP in a multi-year project that will be completed in 2011. Western provides telephone system
maintenance to London Hall Residence and Windermere Manor.
Western’s telephone service is provided by Information Technology Services (ITS) through the
combined efforts of several teams:
Telecommunications, responsible for the overall system design and functioning, provides
second and third level support to other ITS teams and the University Community.
The Customer Support Centre provides first level support to the University Community
including Order Taking and problem resolution.
The Cabling Infrastructure Team provides MAC services including cable design and
installation.
Operations & Server Support maintain Windows servers and provide monitoring services
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UWORFP 20-09005 Page 3 of 17
Network & Systems provide non-Windows server support and networking services including
design and installation in conjunction with the Cabling Infrastructure Team
inc
As a member of INSIGHT 100 , Western provides access to an experienced community of SL-100
users.
2 LEGACY TELEPHONE SYSTEMS
2.1 PBX – Nortel SL-100
2.1.1 General
A Nortel Meridian SL-100 with a BRISC processor was installed in the second half of 1999.
The HOST is located in the Stevenson-Lawson Building in the centre of campus. Current
software version is SE09 installed in November 2007.
Service is provided to those staff and faculty who have not yet migrated
A total of 44 EIPE’s are connected to the HOST and 5 RCC2 located in the periphery of
campus. EIPE software version is 17AH.
HOST – 12 EIPE
Natural Sciences Centre (NSC) – 9 EIPE
Spencer Engineering Building (ESB) -- 10 EIPE
Elgin Hall – 7 EIPE
Bayfield Hall Residence – 4 EIPE
Mogenson Building (UWO Research Park) – 2 EIPE
A LCME connected to the host provides 120 analog connections to the voicemail system and
some special applications e.g. modems, elevator ring down telephones
2.1.2 Installed Cards
Digital (EIPE): 496
Analog (EIPE): 173
Analog (LCME): 308
Line Side T1 cards: 4
2.1.3 Stations
Digital: 7238
Analog (IPE): 2565
Analog (LCME): 264
2.1.4 Trunks
Local Service: 12 PRI (Rogers)
Long Distance Administration: 2 Dedicated Access Lines (Primus Canada)
Long Distance Student: 6 Dedicated Access Lines (Primus Canada)
UWO Research Park Survivable Remote: 1 PRI (Rogers) connected to the Mogenson
Remote
Analog Paging Trunks: 6
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UWORFP 20-09005 Page 4 of 17
2.2 Octel 350 Voicemail (connected to SL-100)
2.2.1 General
An Octel Aria 350 provides voicemail services to student residence users of the SL-100 as
well as menu applications and auto-attendants including the main University auto-
attendant. Current version of software is 3.11.05-1 installed in May 2001.
2.2.2 Disk Management
System: 2
Message: 4 (redundant message drives)
2.2.3 Message Storage (hours):
Installed: 901:35:17
Authorized: 600
Free: 431:17:57
Percent Free: 71%
2.2.4 Mailboxes
Voice Messaging:
Authorized: 9850
Used: 9419
Application:
Authorized: N/A
Used: 593
2.2.5 Licenses
Fax:
Authorized: 100
Used: 2
Client Access:
Authorized: 100
Used: 2
2.3 IP Telephony (via SL-100)
2.3.1 IPGW
Platform: Compaq Proliant CL380
Operating System: Windows NT
45 users including 8 soft phones
Software version: 1.3.17
2.3.2 Remote Office 9150 (9150)
The Remote Office 9150 is located at Western Continuing Studies office in Galleria Mall in
downtown London.
Software Version: 1.6.1
16 ports / 16 port Reach Line Card located in the NSC Remote
One BRI is connected to the 9150 to provide 911 service as well as backup telephone
services in case IP connection fails.
Connected to Internet with a dedicated 1MB pipe for voice traffic.
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UWORFP 20-09005 Page 5 of 17
2.4 Call Centre (connected to SL-100)
2.4.1 Symposium Call Centre Server 5.0
Platform: Dell 2650
Operating System: Windows 200 Standard
Licensing: 100 Client PC sessions; 2200 Agent Positions; 1 IVR
Software version: 05.00.00
2.5 Cisco VoIP Systems (connected to SL-100)
2.5.1 Cisco Unified Communications Manager (CUCM)
Two Cisco ISR 2821 gateways
o Cisco IOS Software, 2800 Software (C2800NM-ADVIPSERVICESK9-M), Version
12.4(15)T5, RELEASE SOFTWARE (fc4)
6 PRI connections between SL-100 and gateways (3 per gateway)
MGCP protocol between gateways and CUCM
2.5.2 Cisco Unity
96 ports via 4 Line Side T1 cards connected to 4 TIMG’s
Line Side T1 cards
o Two at Version 4.0
o Two at version 2.5
o Spare at version 4.0
TIMG
o Application Version 5.1.160
o Main Board Version 5.1.139
o DSP Firmware Version T1E1_MR11
2.6 London Hall - Nortel Option 11
2.6.1 General
A Nortel Option 11 (Release 25.40B), located at London Hall Residence, provides connections
between the London Hall Front Desk and the resident rooms as well as 911 service via one
PRI connection to the SL-100. In the summer, local service is provided on the PRI connection
to the SL-100.
2.6.2 Installed Cards
Digital : 11
Analog : 1
2.6.3 Stations
Digital: 174
Analog: 0
2.6.4 Trunks
1 PRI to SL-100
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UWORFP 20-09005 Page 6 of 17
2.7 Windermere Manor – Option 11 and Meridian Mail
2.7.1 General
Telephone service for Windermere Manor (http://www.windermeremanor.com)
administrative staff and guests is provided by a Nortel Option 11 (Release 24.24) and
Meridian Mail (Release 12.14). CDR is collected and interfaced to Windermere Manor’s
property management system (Jaguar) via Genesis.
We are currently investigating options to provide telephone service to Windermere Manor
and expect to implement the new telephone service in the second half of 2009.
2.7.2 Installed Cards
Digital : 2
Analog : 5
2.7.3 Stations
Digital: 16
Analog (IPE): 69
2.7.4 Meridian Mail Ports
4 ports
2.7.5 Trunks
4 NTDA Trunk Cards
3 SCOPE OF AGREEMENT
3.1 Introduction
Western plans to establish a maintenance agreement with a qualified provider to support ongoing
use of its legacy telephone systems as described in Section 2.
Components to be considered are described in sections 2.1 (SL-100), 2.2 (Octel 350), 2.3 (IPGW and
9150 connected to SL-100), 2.4 (Symposium Call Centre), 2.6 (Option 11 at London Hall) and 2.7
(Option 11 and Meridian Mail at Windermere Manor).
Proponents are welcome to respond with proposals to provide maintenance service for all or any of
the components described in the preceding paragraph.
Western reserves the right to choose more than one Proponent to supply different parts being
offered.
The Cisco VoIP connections to the SL-100 described in section 2.5 are NOT in scope of this RFP.
3.2 Technical Staff
Western does not require or want on-site technical support.
3.2.1 Proponent’s Technical Staff available to Western
Please describe in detail the qualifications (education, experience) of technical staff who
would be assigned to support Western – either remotely and/or on-site. Please indicate
where technical personnel who would come on-site (if necessary) are located.
3.2.2 Equipment
The successful Proponent(s) is (are) responsible for providing common telecom tools and
test equipment, including a laptop, for use by their technicians.
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UWORFP 20-09005 Page 7 of 17
3.3 Training Western Staff
Western requires the successful Proponent(s) to train Western staff to perform routine backups for
the SL-100 and Octel and to change line cards in the SL-100 and the two Option 11’s. Western
requires this training to occur on-site.
Please provide details of training including
1. Trainer’s qualifications and experience
2. Availability of telephone support to assist Western Staff in performing these maintenance
tasks after training has occurred.
3. Associated costs
Western agrees not to perform any maintenance work except for the backups and line card changes
described in the first paragraph of this section (3.3).
3.4 Customer Service
Western’s goal is to provide telephone service 7 x 24 x 365.
Describe in detail your technical support centre including the hours of operation and how Western
can access your technical support centre e.g. telephone, web and email.
Describe in detail the process for Western staff to contact the successful proponent(s) when
1. Technical support is required.
2. Maintenance is required for a non-service affecting issue.
3. Maintenance is required for a service affecting issue.
Describe in detail for each component:
1. Response time including telephone support, on-site technical support and parts.
2. How quickly service would be restored if service has been disrupted.
3. Any recommended preventative maintenance.
3.5 System Monitoring
3.5.1 Western
Western uses Switch Expert 6.0 Build 236 from Real Time Monitors, Inc. to provide alarm
notification from the SL-100 to the Telecommunications Pager and members of the
Telecommunications team. Switch Expert also provides traffic and other usage information.
Western also uses What’s Up Gold to provide network availability information.
3.5.2 Successful Proponent(s)
Western encourages the Proponent(s) to propose 24 hour x 7 day a week monitoring of the
PBX and associated equipment and applications for minor, major and critical system alarms.
The successful Proponent(s) shall notify Western, through the Telecommunications pager, of
any system alarms when they occur.
Please provide a detailed written description of how your company will provide this value
added service including any additional charges that may be incurred.
3.6 Maintenance Reports
The supplier will provide Western with a monthly report of all maintenance activities to the
Telecommunications Team Leader.
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UWORFP 20-09005 Page 8 of 17
3.7 Maintenance Responsibility
As part of maintenance responsibilities, the successful Proponent(s) will represent Western with the
suppliers providing local and long distance connectivity in order to identify and correct problems with
telephone service.
The supplier’s technician will involve the Telecommunications Team Leader and other Western staff
as appropriate in resolving problems.
Malfunctions which cannot be immediately diagnosed and pinpointed to a certain item of equipment
or service will require the participation of all service suppliers until responsibility for the problem has
been unequivocally established.
In no instance will the failure to resolve the issue of responsibility relieve any of the successful
Proponents of the mutual obligation to restore system operability with the least impact on the
availability of telephone service. Western reserves the right to adjudicate such matters after the act
and validate charges and/or maintenance credits applicable to the provisions of the contracts or
tariffs involved.
3.8 Replacement Parts
The parties agree that to effectively provide maintenance as specified in this RFP, the successful
proponent(s) will store a spare parts inventory of critical parts on-site in a secured area provided by
Western or at its maintenance facility so that parts are readily available when needed.
Please describe in detail any proposed off-site spares storage including location and time required
to get needed parts to Western.
The supplier agrees to administer such inventory at its own risk and at no extra cost to Western.
3.9 Disaster Recovery Planning
In the event of a major system outage/emergency, the Supplier must have a means of delivering
alternative telephone service.
Describe in detail how you would provide this emergency service. Western is particularly interested
in your proposal to provide auto-attendant facilities for the main University number should there be
a catastrophic failure of the Octel 350.
3.10 Value Add Services
In addition to telephone system monitoring, the Supplier is encouraged to propose additional value
added services describing in detail the service, benefit to Western and any additional costs.
4 BIDDER INSTRUCTIONS
Interested Proponents must provide their primary contact email address to Mona Brennan-Coles
(mona@uwo.ca) immediately upon receipt of the bid documents
4.1 All communications regarding this Request for Proposal (RFP) must be directed to Mona Brennan-
Coles via email. Violations of this directive will result in the disqualification of the Proponent from
the RFP process
4.2 Four hard copies and five electronic copies in Word, Excel and/or PDF format must be submitted and
enclosed in a sealed envelope bearing the name and address of the Proponent clearly marked on
the outside of the envelope and the RFP information as follows:
RFP – Maintenance for Legacy Telephone Systems
RFP NUMBER - UWORFP20-09005
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UWORFP 20-09005 Page 9 of 17
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4.3 Proposals will be received by Western no later than 12:00 pm on Wednesday, April 15 , 2009 as
indicated by the stamp clock in Support Services Building.
Delivery address if Bidders are hand delivering RFP Response Documents:
The University of Western Ontario
Purchasing Department
Support Services Building, Suite 6100
1393 Western Road
London ON
N6G 1G9
Attention: Jim Heaton
Email: jheaton@uwo.ca
Delivery address if Bidders are using Couriers to deliver their RFP Response Documents:
The University of Western Ontario
Purchasing Department
Support Services Building, Dock 19
1393 Western Road
London ON
N6G 1G9
Attention: Jim Heaton
Email: jheaton@uwo.ca
4.4 Proposals received after the closing time and date will be returned unopened to the sender.
Proposals submitted by facsimile or email will not be accepted. If a Proponent is concerned about
timely delivery of their response, they should contact Jim Heaton via email (jheaton@uwo.ca)
BEFORE the deadline (12:00 pm on Wednesday, April 15th, 2009).
4.5 Proponents must acquaint themselves with the terms and conditions of this document and respond
to all sections of the RFP by indicating the reference number for each section and clearly identify, by
clause, any exceptions (e.g. Section 4.1 Agreed). Failure to do so will be deemed that all the terms
and conditions have been accepted by your organization. Submitting your organization’s standard
terms and conditions will not be acceptable to fulfill this requirement.
th
4.6 Questions pertaining to this RFP must be received no later than Tuesday, April 7 , 2009 at 12:00 pm.
All questions will be answered and distributed as described in Section 4.8 no later than Thursday,
th
April 9 , 2009 at 12:00 pm.
4.7 Responses to questions will be distributed to all Proponents through the Proponent’s primary
contact via e-mail and posted on www.westernbuys.uwo.ca under this document.
4.8 No amendments or change to proposals will be accepted after the closing date and time
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(Wednesday, April 15 , 2009 at 12:00 pm).
4.9 Submissions must be prepared in accordance with the conditions outlined in this and any associated
documents. Failure to comply may result in the disqualification of the proposal.
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UWORFP 20-09005 Page 10 of 17
5 GENERAL TERMS AND CONDITIONS
5.1 Western is not responsible for any expenses incurred by Proponent(s) in preparing and submitting a
response to this RFP
5.2 Proponents may not use Western’s name or markings for any external marketing purposes without
the express written permission from Western.
5.3 Unit prices will govern where arithmetical errors may occur in the extension of prices. Where it
appears a major mistake in calculation has been made, Western shall consider the intent of the
Proponent and may accept the proposal for consideration and subsequent correction.
5.4 Proposal pricing shall be irrevocable for ninety (90) days following the closing date of the RFP.
5.5 Western intends to issue purchase order(s) to the Proponent(s) whose submission(s) offers the best
value to Western.
5.6 The lowest cost Proposal or any other Proposal may not necessarily be accepted.
5.7 Western is not under any obligation to award a contract and reserves the right to terminate the
Request for Proposal process prior to award and to withdraw from discussions with any or all of the
Proponents who have responded, without liability being incurred by Western for any expense or
cost incurred by the Proponent(s).
5.8 The successful Proponent(s) will be notified of their award and will be required to provide:
Proof, from the Broker, of commercial liability insurance of at least $2 million per occurrence and The
University of Western Ontario its Board of Governors, trustees, officers, employees and agents
named as Additional Insureds. Such provision shall apply in proportion to and to the extent of the
negligent acts or omissions of the non-University party or any person or persons under the non-
University parties’ direct supervision and control. The liability insurance should include personal
injury and property damage, non-owned automobile liability, owners and contractors’ protective
coverage and contractual liability coverage.
Provide thirty (30) days advance written notice to the Western of any modification, change, or
cancellation of any of the insurance coverage.
Proof, from the Broker, of automobile liability insurance with coverage of at least $ 2 million per
occurrence for liability arising at law for damages caused by reason of bodily injury (including death)
or damage to property by employees or sub contractors.
A current Certificate of Clearance from The Workplace Safety and Insurance Board (WSIB) or
equivalent. http://www.wsib.on.ca/wsib/wsibsite.nsf/public/home_e.
Provide information, such as company policy, relating to construction safety measures. The data
centre where many of the legacy systems are located may be a posted construction zone during
building renovations in 2009/2010.
5.9 All workers on Western property must be covered by WSIB for the duration of the contract and that a
Certificate of Clearance or equivalent is maintained in good standing throughout the contract by the
successful Proponent(s).
Western reserves the right to request proof of coverage at any time throughout the term of the
contract.
5.10 The successful Proponent(s) shall not assign or sub contract any portion of its contract without the
written consent of Western.
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UWORFP 20-09005 Page 11 of 17
5.11 Western reserves the following rights:
1. To open submissions privately,
2. To award different items to different Proponents or one Proponent based upon Western’s
evaluation of proposals,
3. To reject any or all submissions received,
4. To, in its sole discretion, request clarification and/or further information from one or more
Proponents after closing without becoming obligated to offer the same opportunity to all
Proponents.
5. To request proof of WSIB coverage or equivalent at any time throughout the term of the
contract,
6. To waive irregularities and/or minor non-compliance by any Proponent(s) with the
requirements of this Request for Proposal. An irregularity and/or minor non-compliance
affects form, rather than substance, does not affect price, quality, quantity or delivery of the
bid, and if corrected the Proponent(s) would not gain an unfair advantage over competitors.
5.12 All submissions must be signed by an authorized company representative (refer to Appendix A).
5.13 Any terms or conditions, which cannot be fulfilled, should be clearly stated in your submission.
5.14 The complete submission document and any attachments shall become part of any contract entered
into between the successful Proponent(s) and Western.
5.15 Any conflict in the wording of the successful Proponent(s)’ invoice and/or sales agreement and the
wording of the terms and conditions of this proposal, shall be resolved in favour of Western and
shall be deemed to be incorporated into the Proponent(s)’ invoice and/or sales agreement.
5.16 The laws of the Province of Ontario shall govern in any dispute the may arise as a result of the
successful Proponent’s submission and the subsequent contract awarded to the successful
Proponent(s).
5.17 If the successful Proponent(s) fails to carry out the agreement satisfactorily in accordance with the
terms, Western will, by giving written notice, specify the default(s) requiring remedy. In the event
that the specified default(s) is/are not remedied within two weeks from giving such notice, Western
reserves the right to terminate the agreement immediately.
5.18 All plans, materials and electronic or digital files paid for by Western or its Associated Companies are
the property of Western or its Associated Companies.
5.19 The Proponent(s) shall treat the contract and all documents, drawings, specifications and
information connected with this Request for Proposal as confidential and shall not disclose any
information or documents acquired by it or its employees, agents or sub-contractors to any third
parties, nor use, or copy the information, except as required to perform the Proponent(s)
obligations in fulfilling the terms of this contract.
5.20 The successful Proponent(s) shall indemnify and hold harmless Western, its directors, employees,
students and agents from and against all actions, suits, claims, causes of action, demands, penalties,
fines, costs and expenses including legal fees or other proceedings of any kind or nature directly or
indirectly arising out of performance of the Work or Supply of Goods, including but not limited to
personal injuries to anyone, breach or alleged breach of intellectual property laws, environmental
non-compliance, product liability or property damage.
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UWORFP 20-09005 Page 12 of 17
5.21 The acceptance of the successful Proponents’ bid(s) and the subsequent award of the contract
contemplated by this bid document is subject to Western’s internal approval processes, approval of
external funding and/or budgets.
6 SPECIAL INSTRUCTIONS TO PROPONENTS
6.1 Proponents are to provide three relevant customer references, including contact name, role,
telephone number / email address and description of completed project(s). The project(s) should be
of a similar scope and size as identified in this RFP document and from a Higher Education/Research
Institution similar to Western.
7 PARTNERING
7.1 Western is interested in participating with the selected supplier in any initiatives that are mutually
beneficial and can give Western strategic or economic advantages in the areas of administration,
research or teaching. Initiatives that would benefit the student and graduate populations would also
be valued. Bidders should provide any evidence of previous "partnering" arrangements where they
have collaborated on mutually beneficial initiatives with clients providing them with strategic or
economic value beyond the narrow scope of the supply arrangement.
8 FUNCTIONAL REQUIREMENTS/SPECIFICATIONS
8.1 No substitutes shall be permitted without the express written consent of Western.
8.2 All equipment must meet legislated standards and externally bear a mark or label approved by the
Standards Council of Canada or equivalent. (i.e. ULC, CSA, FDA).
8.3 Material Safety Data sheets (MSDS) and appropriate labels must accompany all hazardous products
as defined under the Hazardous Products legislation and provincial WHIMIS legislation.
9 PRICING
9.1 Pricing must be in Canadian dollars and must include all costs associated with providing
maintenance. Please complete Pricing Appendix B attached.
9.2 Prices must be guaranteed for duration of the contract.
9.3 Western would like to take advantage of any promotions, rebates, incentives, discounts, price
decreases or new technologies that become available during the term of the contract. Proponents
should state their policy related to future pricing and technology releases.
9.4 The successful Proponent(s) guarantees that all pricing offered and agreed to in this contract is (are)
as low or lower than any being paid to date by any institution in Canada, including the Federal
Government, for goods and services identical on this contract and sold by the successful
Proponent(s) during the last 12 months. Should the successful Proponent(s) offer to sell goods and
services identical to those on the contract to any institution in Canada at a lower price than those
being paid for by Western; the successful Proponent(s) will adjust all prices for goods covered by this
contract to the lower prices being offered elsewhere.
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UWORFP 20-09005 Page 13 of 17
10 PAYMENT TERMS/INVOICING
10.1 Payment terms are net 30 days after delivery of goods and/or services. Please specify in your
proposal any payment terms that may differ e.g. 2% 10 days.
10.2 Western will not consider any prepayment terms. Western will issue a purchase order for specific
work and the successful Proponent(s) will invoice against these purchase orders once services are
rendered.
10.3 Where applicable, PST and GST must be shown as separate lines on all invoices.
10.4 All packages, packing slips, correspondence, customs documentation and freight bills must quote
the Western purchase order.
10.5 All invoices must quote the Western purchase order number. Failure to include the purchase order
number will result in invoices being returned and delays in payments.
11 CONTRACT TERM
11.1 The contract shall run from May 1, 2009 through December 31, 2011 or until all the legacy
telephone systems have been retired – whichever comes first.
12 EVALUATION PROCESS AND AWARD
12.1 Please refer to Appendix C for the scorecard that will be used in evaluating the responses and
selecting the successful Proponent(s).
12.2 Western reserves the right to enter into negotiations prior to award with the Proponent(s) who
offer the best overall value to them. During such negotiations, the scope may be refined,
responsibilities w2ill be designated implementation issues clarified and the final terms and
conditions of any contract will be determined.
12.3 If negotiations with the selected Proponent(s) are unsuccessful, Western reserves the right in its sole
discretion to enter into negotiations with any other Proponent(s).
12.4 The successful Proponent(s) awarded the contract will be contact by telephone. The RFP status and
final award decision will be posted on WEsternBUYs (www.westernbuys.uwo.ca).
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UWORFP 20-09005 Page 14 of 17
APPENDIX A: ACKNOWLEDGEMENT
SUBMITTED BY (Company): ________________________________________
Name: _________________________________________
Address: _________________________________________
_________________________________________
________________________________________
Telephone: _________________________________________
Facsimile: _________________________________________
Email: _________________________________________
I/We the undersigned are duly authorized to execute this Proposal on behalf of:
Name of Prospective Supplier
Authorized Signature
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UWORFP 20-09005 Page 15 of 17
APPENDIX B: PRICING
DESCRIBE COSTS
LABOUR COST STANDARD FOR FASTER STATE
FOR STANDARD RESPONSE TIME THAN STANDARD ASSOCIATED
COMPONENT RESPONSE TIME (HOURS) RESPONSE RESPONSE TIME
SL-100
Octel 350
IPGW/9150
Symposium 5.0
London Hall –
Option 11
Windermere Manor
– Option 11
NOTES:
Please use hours as the time unit for this response
For any component that is not included in your response, please complete the table row for that component with “N/A”
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UWORFP 20-09005 Page 16 of 17
APPENDIX C: SCORECARD FOR RFP RESPONSES
Supplier Name:
Possible Vendor Comments
SL-100 Score Score
EXPERIENCE in supporting similar organizations and 20
telephone systems
COST (Remote and On-site support and training) 25
PARTS AVAILABILITY for repair 15
RESPONSE TIME 15
CO-ORDINATION/TRAINING - WESTERN STAFF 10
VALUE ADDED SERVICES 5
QUALITY/THOROUGHNESS OF RESPONSE 10
TOTAL 100
Possible Vendor Comments
OCTEL 350 Score Score
EXPERIENCE in supporting similar organizations and 20
telephone systems
COST (Remote and On-site support and training) 25
PARTS AVAILABILITY for repair 15
RESPONSE TIME 15
CO-ORDINATION/TRAINING - WESTERN STAFF 10
VALUE ADDED SERVICES 5
QUALITY/THOROUGHNESS OF RESPONSE 10
TOTAL 100
Possible Vendor Comments
IPGW/9150 Score Score
EXPERIENCE in supporting similar organizations and 20
telephone systems
COST (Remote and On-site support and training) 25
PARTS AVAILABILITY for repair 15
RESPONSE TIME 15
CO-ORDINATION/TRAINING - WESTERN STAFF 10
VALUE ADDED SERVICES 5
QUALITY/THOROUGHNESS OF RESPONSE 10
TOTAL 100
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APPENDIX C continued …
Supplier Name:
Possible Vendor Comments
SYMPOSIUM Score Score
EXPERIENCE in supporting similar organizations and 20
telephone systems
COST (Remote and On-site support and training) 25
PARTS AVAILABILITY for repair 15
RESPONSE TIME 15
CO-ORDINATION/TRAINING - WESTERN STAFF 10
VALUE ADDED SERVICES 5
QUALITY/THOROUGHNESS OF RESPONSE 10
TOTAL 100
Possible Vendor Comments
LONDON HALL Score Score
EXPERIENCE in supporting similar organizations and 20
telephone systems
COST (Remote and On-site support and training) 25
PARTS AVAILABILITY for repair 15
RESPONSE TIME 15
CO-ORDINATION/TRAINING - WESTERN STAFF 10
VALUE ADDED SERVICES 5
QUALITY/THOROUGHNESS OF RESPONSE 10
TOTAL 100
Possible Vendor Comments
WINDERMERE MANOR Score Score
EXPERIENCE in supporting similar organizations and 20
telephone systems
COST (Remote and On-site support and training) 25
PARTS AVAILABILITY for repair 15
RESPONSE TIME 15
CO-ORDINATION/TRAINING - WESTERN STAFF 10
VALUE ADDED SERVICES 5
QUALITY/THOROUGHNESS OF RESPONSE 10
TOTAL 100
The University of Western Ontario Strictly Confidential
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