IVR IWR Resume Sample

Document Sample
IVR IWR Resume Sample Powered By Docstoc
					                                                                  123 Elm Street                             305-555-5555
 Jesse Kendall                                                   Miami, FL 33183                       jkendall@notmail.com

                                              IVR / IWR Implementation
Results-oriented, quality-focused, and technically proficient professional with seven years of project management experience in
the pharmaceutical industry. Expertise in IVR / IWR systems implementation. Demonstrated success strategizing and prioritizing
IT projects. Relocating to the Washington D.C. area.

                                                      Areas of Strength
 Training Development and Delivery                     Project Management                        Resource Allocation
 Relationship Management                               Team Leadership                           Customer Relations

                                                       Technical Skills
 Pharmaceutical Interactive Voice and Web                Drug Forecasting Tools                    SQL Navigator
  Response Systems                                        Business Objects                          Net Meeting
 Clinical Supply Distribution Simulators                 Ariba                                     WebEx
 Electronic Data Capture Applications                    Peregrine Service Center                  MS Office Suite

                                                 Professional Employment
ABC PHARMACEUTICALS – Miami, FL, 20xx to Present
Implementation Manager
Lead Global IVR / IWR implementation group and protocol review committee. Function as business stream lead for projects that
will allow a $25 million annual savings for clinical supply distribution. Manage quality control of all protocol configuratio ns,
including subject dosing and randomization. Supervise a staff of 6.

Selected accomplishments:
 Integrated IVR / IWR services with the distribution network within pharmaceutical sciences.
 Implemented a drug supply forecasting tool designed to minimize drug supply waste.
 Improved clinical drug supply management by enhancing a resupply algorithm for an IVR / IWR system upgrade.
 Eliminated 18 hours of process time by revising the service-level agreement and implementation documentation.
 Developed and delivered IVRS training programs.

BCD NATIONAL – Miami, FL, 20xx to 20xx
Senior IVR / IWR Consultant
Served as facilitator for protocol start-up and implementation of the internal IVR / IWR system; collaborated with clinical study
teams and supply chain staff. Led teams supporting an internal and external IVR / IWR system. Clarified and prioritized
regulatory, business, and functional requirements. Served as the point of contact for team leads. Ensured procedural
compliance throughout all company sites. Supervised an on-site and off-site staff of 15.

Selected accomplishments:
 Co-led the transition of Electronic Data Capture Help Desk Services from an outsourced vendor to an internal function, saving
  the company $5 million annually.
 Facilitated a user acceptance testing (UAT) process for custom code, including script creation, database setup, and
  coordination with the development team.
 Created and implemented a quality control process for protocol configurations within the internal IVR / IWR system.
 Developed an IVR / IWR training program and delivered it to groups of 5 to 500 internal customers, including statisticians,
  supply chain coordinators, study investigators, clinicians, and clinical study managers.
 Implemented 39 clinical studies into Pfizer’s internal IVR / IWR system at an average of 19 per year; peer average was 11.
 Designed and executed quality control process for all studies implemented into the IVR / IWR system; tool still used today.

                                                   Education & Training
                                 XYZ COLLEGE – Miami, FL, BS in Business Administration, 20xx

                                                  PROFESSIONAL DEVELOPMENT:
   Six Sigma – Yellow Belt / GCP / ICH / CFR Part 11 / Productivity Management / Team Facilitation / Situational Leadership
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”

Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.

Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

Description: Enjoy this expertly developed sample interactive voice response / interactive web response resume with complimentary cover letter strategies included. Unlike most resume samples you will find, this one is a completely editable Word document, which means you can revise this resume as needed to suit your needs while keeping the stylish format in tact.
PARTNER Marie Plett
We offer thousands of resume examples. At ApirationsResume.com, you can compare the best online resume writing services and get free resume evaluations from multiple firms.