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IT Program Management Resume Sample


Enjoy this expertly developed sample information technology program manager resume with complimentary cover letter strategies included. Unlike most resume samples you will find, this one is a completely editable Word document, which means you can revise this resume as needed to suit your needs while keeping the stylish format in tact.

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									                                      JESSE KENDALL
                  123 Elm Street  Miami, FL 33183  (305) 555-5555  jkendall@notmail.com
                Dynamic Business Leader ∙ Technology Manager ∙ Innovative Change Agent

Adept at managing all aspects of information technology, including ongoing business needs assessment,
software development, and implementation. Record of identifying opportunities, analyzing operations, and
developing winning solutions. Possess broad technical knowledge base, including expertise in development of
Web-based applications. Resourceful problem solver. Perform well in dynamic and multi-faceted setting.

                                       P R O F E S S I O N AL E X P E R I E N C E
Third-largest auto insurance company in United States

Head Program Manager / IT Director, Policy Administration Systems (20xx – Present): As Program Manager,
direct team of six project managers charged with delivery of enterprise-level projects. As IT Director, lead organization
of 100 IT professionals and eight managers to deliver technology products and services. Oversee quality assurance
and technical infrastructure teams. Develop testing strategy, including functional, non-functional, and automation
    ◘   Supervised top IT consulting firm that supplied 40+ QA resources to test enterprise IT development projects.
    ◘   Planned and successfully executed of $150 million policy administration system enhancement projects.
    ◘   Designed plan and guided transition of quality assurance organization to centralized Testing Center of
        Excellence model, which increased versatility of resources and enabled staffing for 25% more software
        development projects.
    ◘   Integrated testing resources from ten systems, aligning testing processes with industry standards and
        retooling skill sets to meet industry skill model.
    ◘   Guided formation of project management and systems analysis and development of Centers of Excellence.

IT Program Manager (20xx – 20xx): Directed technical team of 52 LAN/WAN Engineers, PC Systems Designers,
Telecommunications Engineers, and PC Technicians providing Distributed Services Support to First Union Securities
valued at more than $6 million. Managed the strategic client relationship for delivery of equipment maintenance,
planning, staging, and integration for over 400 retail offices and three HQ locations.

    ◘   Reduced average deployment times for fully configured PC workstations, from 15 to seven days, resulting in
        decreased production impacts and enhanced procedural control.
    ◘   Achieved more than a 95% service level success rate for break/fix issues.
    ◘   Completed all deployment projects on-time.
    ◘   Directed service outsourcing project that migrated delivery from First Union in-house resources to
        outsourcing. Retained 95% of staff and completed transition with minimal impact to user productivity.

                                                   E D U C ATI O N
             Bachelor of Science: Computer Information Systems, 20XX, XYZ University, Miami, FL

                                           T E C H N I C AL E X P E R T I S E
 Software Applications:                 Microsoft Word, Excel, PowerPoint, and Access
 Programming Languages:                 Smalltalk, C++, Joomla, JavaScript, HTML, ASP, PHP, Visual Basic, and
 Operating Systems:                     Microsoft Windows XP/Vista and Mac OS X 10.5 Leopard
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an
advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to
shortlist the applications. Resumes without cover letters are usually the first to go, followed by the ones with
poorly written cover letters. Avoid this fate by following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that
individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs.,
and do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your
contact’s gender, address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing
mistake. If you don’t know the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s
clear, to the point, and gender neutral.

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other
candidates?” Provide an answer to that question right off the bat in your opening paragraph. This is a very
important section because it is the first thing the employer will read. It must be powerful and make an immediate
impact. Be sure sell yourself and your unique abilities. Do not use a generic opening paragraph that can apply to
any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For
example, instead of writing “My background is in finance management, making me well-suited for your
advertised Corporate Finance Director position.” you can write “A background in finance management and a
proven record of developing effective strategies that drive revenue, growth and shareholder value make me a
strong candidate for your advertised Corporate Finance Director position.”

Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a
successful job search. The more you are able to demonstrate your interest and knowledge about a company,
the better your chances are to secure an interview. Get to know the company’s mission and new corporate
initiatives, and tell them how you can help them meet their objectives or resolve their problems. Praise the
company for public recognitions or recent accomplishments. The employer will surely take notice of your active
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to
focus on what you will bring to the company and how you will help them improve their profitability. Too much use
of the word “I” will also make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often
the most effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep
the bullet point statements unique and fresh. Do not copy and paste the exact same phrases from the resume
as it will make you look lazy. All sentences and achievements transferred from the resume should be rephrased.

Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview
and provide contact information. This is also the ideal place to mention your salary requirements (if the employer
insists on it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way
to ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However,
do not mention this in your cover letter if you do not intend to follow up.

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