IT Professional Resume Sample by mplett

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									JESSE KENDALL
                              123 Elm St ▪ Miami, FL 33183 ▪ Cell: (305) 444-4444 ▪ jkendall@notmail.com

FOCUS:    Analytical troubleshooter seeking a dynamic position in Information Technology, with the
          opportunity to solve organizational problems with effective technical solutions. Skilled in C++
          development, technical localization, and software testing. Extremely professional with strong
          planning, training, communication, and leadership skills. Fluent in Arabic and English.

SKILLS
          SOFTWARE: Microsoft Office (Word, Excel, Outlook, PowerPoint), Flash MX Macromedia
          HARDWARE: Computer component assembly and installation, systems operations/maintenance
          LANGUAGES: Logo, assembly language, Fortran, Pascal, HTML, C++
          LICENSURE: International computer driving license (ICDL)
          OPERATING SYSTEMS: Windows 98/2000/XP

EDUCATION
          B.S. in Computer Science, XYZ University, Miami, FL ▪ 20xx
          Key Coursework: Computer Operation; Computer Maintenance; General Assembly; HTML;
          OOP/ C++; Flash MX Macromedia; Oracle 8i, 10g; SQL; PL/SQL; Forms and Reports
          MCSE Courses: Microsoft Windows 2000 Network and Operating System Essentials;
          Implementing a Microsoft Windows 2000 Professional and Server; Implementing and
          Administrating Microsoft Windows 2000 Network Infrastructure (DHCP, DNS, WINS, ISA,
          PROXY, NAT, RIS); Verifying TCP/IP Configuration; Implementing and Administrating
          Microsoft Windows Active Directory Service (Domain, Organization Units, Tree, Forest, Global
          Catalog); Implementing and Supporting Internet Information Services 5.0; Deploying and
          Managing; Microsoft Internet Security Acceleration (ISA) Server; Designing a Microsoft
          Windows 2000 Active Directory Service Infrastructure

SUCCESS
          Information Technology Professional, IT SOLUTIONS, Inc., Miami, FL | 20xx-20xx
          Oversaw technical operations for software as a service (SaaS) company providing complete Web
          site development, customization, and hosting, plus other services for US and foreign clients.
          Supervised eight in-house and six offshore technical personnel. Managed software, desktop, internal
          systems, production systems, EDI, phone system, VPN, SAS 70 compliance, and server support
          functions. Directed operations of two 24 x 7 data centers.
          Selected Accomplishments
             Successfully led newly established department. Developed policies and procedures.
             Improved efficiency by keeping all systems operating within SLAs 97% of time.
             Reduced costs by turning around and completing stalled EDI software upgrade.
             Enhanced compliance levels and successfully led company through SAS 70 audit.
             Increased security by introducing new software system to manage log monitoring.

COMMUNITY
          Volunteer, ABC Organization, Miami, FL | 20xx-20xx
          Trained computer and software applications. Mentored users and provided encouragement.
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an
advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to
shortlist the applications. Resumes without cover letters are usually the first to go, followed by the ones with
poorly written cover letters. Avoid this fate by following these effective strategies:


Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that
individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs.,
and do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your
contact’s gender, address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing
mistake. If you don’t know the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s
clear, to the point, and gender neutral.


Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other
candidates?” Provide an answer to that question right off the bat in your opening paragraph. This is a very
important section because it is the first thing the employer will read. It must be powerful and make an immediate
impact. Be sure sell yourself and your unique abilities. Do not use a generic opening paragraph that can apply to
any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For
example, instead of writing “My background is in finance management, making me well-suited for your
advertised Corporate Finance Director position.” you can write “A background in finance management and a
proven record of developing effective strategies that drive revenue, growth and shareholder value make me a
strong candidate for your advertised Corporate Finance Director position.”


Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a
successful job search. The more you are able to demonstrate your interest and knowledge about a company,
the better your chances are to secure an interview. Get to know the company’s mission and new corporate
initiatives, and tell them how you can help them meet their objectives or resolve their problems. Praise the
company for public recognitions or recent accomplishments. The employer will surely take notice of your active
interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to
focus on what you will bring to the company and how you will help them improve their profitability. Too much use
of the word “I” will also make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often
the most effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep
the bullet point statements unique and fresh. Do not copy and paste the exact same phrases from the resume
as it will make you look lazy. All sentences and achievements transferred from the resume should be rephrased.


Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview
and provide contact information. This is also the ideal place to mention your salary requirements (if the employer
insists on it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way
to ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However,
do not mention this in your cover letter if you do not intend to follow up.

								
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