MIS Manager Resume Sample by mplett

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									Jesse Kendall
                                                                   Phone: 305.555.5555 ▪ E-mail: jkendall@notmail.com
                                                                                     123 Elm Street ▪ Miami, FL 33183

PROFESSIONAL PROFILE
Dedicated and knowledgeable IT professional with outstanding customer service and troubleshooting skills. Demonstrated
expertise in instructing new users on unfamiliar software and hardware. Received the Microsoft Certified Systems
Engineer credential in 20xx. Named Employee of the Year on three separate occasions. Willing to relocate. Skills include:

 Help Desk Support                       Networking                           Customer Service
 Troubleshooting                         Data Analysis                        Process Improvement
 Web Site Maintenance                    Computer Upgrades                    Training

COMPUTER SKILLS

Credential:   Microsoft Certified Systems Engineer, 20xx
Software:     Microsoft Office, Digidesign ProTools, Macro Express, phpMyAdmin, MS Access, MS FrontPage
Hardware:     PCs, laptops, Apple computers, ink jet printers, digital cameras, laser printers (direct or networked),
              Windows Server 2000/2003, Linux and Unix servers and PC's
Networking:   TCP/IP, DNS, WINS, POP3/SMTP, CAT5 Wiring
O/S:          Windows XP, Windows 95/98, Mac OS X, Windows Vista, HP-UX, Linux
Languages:    HTML, PHP, BASIC


RELEVANT EXPERIENCE

ABC MUSIC STORES, Miami, FL, 20xx – Present
M ANAGER, MIS DEPARTMENT: Back up data on a daily basis. Report sales activity of music gear sold on the Web site.
Provide help desk support to office and remote users. Resolve software and hardware problems on desktops, laptops,
and servers on nights and weekends. Act as liaison to the phone companies Employee of the Year, 20xx.

BCD ENERGY CORPORATION, Miami, FL, 20xx – 20xx
MIS M ANAGER: Brought in to stabilize the network and create an infrastructure that could effectively support an expanding
business. Managed voice and data installation for corporate headquarters. Purchased network and voice equipment;
managed vendor relations. Employee of the Year, 20xx.
    •   Designed and installed LAN using IntraNetWare 4.11 and Lotus Notes 4.6.
    •   Developed and implemented Notes/Domino applications.

CDE MORTGAGE CORPORATION, Miami, FL, 20xx – 20xx
MIS MANAGER: Developed, implemented, and maintained a data and communications network between all offices.
Managed and strengthened vendor relationships. Employee of the Year, 20xx.
    •   Designed and installed WAN using Netware 4.1 and Lotus Notes 4.1 and 4.5.
    •   Set up 24-seat Telemarketing Center utilizing Melita predictive dialer.

EFG COMPANY, Miami, FL, 20xx – 20xx
MIS M ANAGER: Challenged with responsibility of ensuring accurate data availability of 67,000 real estate prospects
through management of SQL Server database. Developed database front ends with Visual Basic 6.0 and Visual Basic
.NET; administered Windows 2000 Server, Windows XP Professional, and Windows 98.
    •   Streamlined property owner tracking process by designing and implementing various MS Access databases.
    •   Instrumental in keeping real estate leads, sales meeting notes, and Crystal Reports up-to-date.


EDUCATION
Certificate in Computer Networking, 20xx, XYZ University Corporate Career Center, Miami, FL
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:


Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.


Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”


Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.


Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

								
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