123 Elm Street ● Miami, FL 33183 ● (305) 555-5555 ● email@example.com
Business-minded IT executive with record of enhancing efficiency, productivity, and security
Multi-certified technology leader with comprehensive operations, support services, and project management
experience. Resourceful problem solver who understands all areas of business operations. Adept at implementing
technical infrastructures and applications to optimize business processes. Outstanding business analysis, team-
building, and communication skills. Analytical, diligent, and intuitive.
Strategic Planning IT Operations Leadership Project Management
IT Infrastructure Design Staff Training & Development Vendor Relations
Telephony Management Multimillion-Dollar Budgeting Regulatory Compliance
Recognized for consistent success in developing systems, processes, and procedures to streamline
corporate operations, improve processes, and enhance performance.
Efficiently managed operational strategies and directed enterprise-wide implementation projects
flawlessly while consistently delivering desired results and contributing to revenue-producing activities.
Produced substantial cost savings, optimized systems, and successfully utilized technology solutions to
maximize business efficiencies.
ABC Incorporated, Miami, FL, 20xx – 20xx
Executive Vice President (20xx – 20xx)
Directed all IT operations for an $8 billion finance company with 4,800 employees, 65 branches in 38 states, and
four call centers, supporting 250 sales agents across the U.S. and Canada. Developed and implemented corporate
IT strategy, short/long-term maintenance plans, and policies/procedures. Managed a $34 million budget and 220
employees. Initiated and maintained executive partner relations with subject matter experts to deliver projects in a
timely and cost-effective manner. Collaborated with other C-level executives of the organization to discuss actual
YTD expenditures and any potential risks to the IT fiscal forecast. Seamlessly integrated two acquired entities
representing $4.2 billion in managed automobile receivables with no interruptions to business.
Successfully redesigned decision tools and automated processes of online loan program; reduced
processing time from one and one-half minutes to 12 seconds to process over 100,000 loan applications
Reduced underwriting efforts and staffing by as much as 45% through implementing a new loan
processing system where an application could be underwritten, verified, and funded without human
Improved reliability by reducing physical server farm 66% via virtualization of server-based processes.
Minimized delivery time, reduced costs, and lowered permanent staffing levels through outsourcing of
various development projects to both onshore and offshore companies.
Streamlined collections and customer service operations by consolidating product vendors.
Page 2 of 2 ● (305) 555-5555 ● firstname.lastname@example.org
EXECUTIVE LEADERSHIP CONTINUED
Vice President (20xx – 20xx)
Oversaw executive vision, strategy, policies, and operations for both technological and physical security functions,
including information technology infrastructure, applications, voice and data communications, and computing
services within U.S. and Canadian operations. Provided physical security, protection services, emergency
management, and privacy for all 4,500 employees. Ensured compliance with legislated requirements that affected
security for the corporation, including SOX requirements and GLBA data compliance.
Implemented security awareness programs to provide continual communications to all stakeholders.
Developed a means for assessing the organization’s informational assets and recommended proportional
protection measures based upon a value to threat-to-risk assessment.
Assessed the vulnerability of the organization’s asset protection measures and formulated
recommendations for policy changes based upon its findings.
BCD LLC, Miami, FL, 20xx – 20xx
Director of Information Services (20xx – 20xx)
Directed all technology operations, including management of infrastructure, telecommunications, help desk
operations, and training. Controlled a $3+ million budget in a dynamic work corporate setting. Ensured
compliance with HIPAA and Sarbanes-Oxley. Provide second/third-level technical support for
hardware/software issues. Interacted with all functional business areas to assess IT needs and uncover
opportunities to improve efficiency via technology.
Recovered $60,000 from a telecommunications vendor for overcharge. Proactively reviewed invoices and
led vendor negotiations to control expenses.
Optimized telecommunications costs via VoIP telecommunication operations.
Increased user satisfaction and decreased support costs by balancing services from outsourced vendors
and internal resources.
Cisco Certified Network Associate
Cisco Certified Voice Professional
Cisco IP Telephony Operations Specialist
Co-founder, CIPTUG (Cisco IP Telecommunications User Group) Southeast
Membership Director, CIPTUG Global
Hardware: IBM S/390, Series 3, Sys/32, Sys/34, Sys/36, Sys/38, AS/400, iSeries, Dell, HP, Compaq, IBM
Telephony: Various Voice Response Units, MICR Readers, Siemens PBX, AT&T PBX, Avaya PBX,
Predictive Dialers (Melita, Avaya, Aspect)
Languages: Assembler, Fortran, COBOL, RPGII, RPGIII, RPGIV, RPGILE, MS Basic, MS .Net, C++
Databases: AS/400 DB2, Oracle, MS SQL
Software: MS Back Office Products, Fiserv Loan Servicing, CACS Collections, Aspect Concerto, Oracle
Financials, Provenir Decision Engine, Various TIBCO Products
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an
advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist
the applications. Resumes without cover letters are usually the first to go, followed by the ones with poorly written
cover letters. Avoid this fate by following these effective strategies:
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that
individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs.,
and do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s
gender, address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you
don’t know the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point,
and gender neutral.
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other
candidates?” Provide an answer to that question right off the bat in your opening paragraph. This is a very
important section because it is the first thing the employer will read. It must be powerful and make an immediate
impact. Be sure sell yourself and your unique abilities. Do not use a generic opening paragraph that can apply to
any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For
example, instead of writing “My background is in finance management, making me well-suited for your advertised
Corporate Finance Director position.” you can write “A background in finance management and a proven record of
developing effective strategies that drive revenue, growth and shareholder value make me a strong candidate for
your advertised Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a
successful job search. The more you are able to demonstrate your interest and knowledge about a company, the
better your chances are to secure an interview. Get to know the company’s mission and new corporate initiatives,
and tell them how you can help them meet their objectives or resolve their problems. Praise the company for public
recognitions or recent accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus
on what you will bring to the company and how you will help them improve their profitability. Too much use of the
word “I” will also make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the
most effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the
bullet point statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will
make you look lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview
and provide contact information. This is also the ideal place to mention your salary requirements (if the employer
insists on it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to
ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not
mention this in your cover letter if you do not intend to follow up.
In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember
that the goal is to market yourself – not to compose a dull biography.