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Employee Performance Appraisal Samples - Excel

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					                                                 Position Descriptions
Nursing Job Family

Case Manager RN: 1028

Charge Nurse: 1258


Clinical Nurse Specialist (MSN): 1052

CRNA: 1004

Employee Health Nurse: 1053
Home Health LPN: 1054

Home Health Nurse RN: 1031


House Supervisor: 1401
Infection Control Nurse: 1055

LPN/LVN (Passes Medications): 1009

Nurse Midwife: 1481
Nurse Practitioner - General: 1033
Nurse Practitioner - Specialty: 1663
Nursing Education Instructor: 1056

Nursing Unit Manager: 1013

Patient Educator (RN): 1064
Physician Assistant: 1035

Registered Nurse - First Assist: 1065
Registered Nurse - Operating Room: 1066

Registered Nurse - Physician Clinic: 1062
Registered Nurse - Staff: 1023
Registered Nurse - Staff (BSN): 1662
Shift Supervisor (RN): 1223

Utilization Review RN: 1058
Clinical Professional/Technical Job Family

Athletic Trainer: 2318

Audiologist: 2027

Cardiovascular Technician (Non-Invasive): 2075

Cardiovascular Technologist (Invasive): 2002


Cath Lab Tech (RT): 2061
Clinical Dietician (ADA): 2029

CAT Scan (CT) Technician: 2059

Cytotechnologist: 2005

Dosimetrist: 2006

Emergency Medical Technician (EMT): 2349

Exercise Physiologist: 2030
Histotechnologist (ASCP): 2007


IOM Technologist: 2659

Laboratory Technician (MLT): 2008

Mammographer: 2060


Medical Physicist: 2010

Medical Technologist (ASCP): 2011
MRI Technician: 2032

Nuclear Medicine Technician: 2012

Occupational Therapist: 2014

Orthopedic Technician: 2476


Orthotist/Prosthetist: 2459
Paramedic: 2057
Perfusionist: 2015


Pharmacist - Clinical: 2450

Pharmacist - Staff: 2016

Physical Therapist: 2017
Polysomnographic Technician: 2076
Radiation Therapy Technologist: 2018

Radiologic Technologist (ARRT): 2019
Recreation Therapist: 2037

Respiratory Technician (Certified): 2020

Respiratory Therapist (Registered): 2021

Social Worker (BSW): 2050
Social Worker (MSW): 2051

Special Procedures Technician: 2022

Speech Pathologist: 2040

Substance Abuse Counselor: 2041

Surgical Technician (Certified): 2024
Ultrasonographer: 2025
Non-Clinical Professional/Technical Job Family

Accountant (A.D. Degree): 3372

Accountant (B.S. Degree): 3113

Accountant (Senior/CPA): 3371

Benefits Specialist: 3072
Biomedical Technician: 3001


Budget Analyst: 3117
Buyer: 3245
Chaplain: 3466


Charge master Coordinator: 3661


Clinical Information Systems Specialist (RN): 3478


Compensation Analyst: 3071

Database Administrator: 3042


Employee Relations Specialist: 3077


Employee Training Specialist: 3553


Executive Assistant: 3131

Financial Analyst: 3120

Financial Counselor: 3121

Grant Writer: 3103

Help Desk Specialist: 3186
HIPAA Coordinator: 3067


HRIS Specialist: 3074

Human Resources Generalist: 3073

Internal Auditor: 3383


IT Support Specialist: 3044

Marketing/Public Relations Specialist: 3310

Medical Librarian (MS): 3256


Network Administrator: 3043


Nurse Recruiter: 3479

PACS/RIS Administrator: 3480

Patient Representative: 3309
Physician Recruiter: 3139

Programmer: 3378
Quality Assurance Coordinator: 3036
Recruiter: 3182

Reimbursement Analyst: 3123

Safety Specialist: 3070

Staffing Coordinator: 3351

Systems Analyst: 3046


Systems Analyst (Senior): 3045

Telecommunications Technician: 3467


Web Developer: 3379


Worker's Compensation Specialist: 3665
Patient Care & Business Support Job Family

Accounts Payable Clerk: 4114
Accounts Receivable Clerk: 4115


Administrative Assistant: 4471

Administrative Assistant to the Board/CEO: 4658
Admissions Representative: 4106

Anesthesia Tech: 4440

C.O.T.A.: 4003
Carpenter: 4232

Central Supply/SPD Tech: 4472

Certified Nursing Assistant (CNA): 4482

Chef: 4657

Coder: 4069

Cook: 4144

Courier: 4656

Credit & Collections Specialist: 4374
EEG Technician: 4047
EKG Technician: 4048

Electrician: 4233

EMG Technician: 4660

Executive Chef: 4146
File Clerk: 4421

Food Service Worker: 4148
Food Service Supervisor: 4337

Gift Shop Clerk: 4347
Groundskeeper: 4236
Home Health Aide: 4262

Housekeeper: 4169

Human Resources Assistant: 4180
HVAC Mechanic: 4237

Laboratory Assistant: 4202
Laundry Room Attendant: 4465
Mail Clerk: 4377

Mailroom Supervisor: 4664
Maintenance Worker: 4240
Materials Management Clerk: 4473

Medical Records Technician (ART): 4049

Medical Records Supervisor: 4343

Medical Staff Credentialing Specialist: 4068

Medical Transcriptionist: 4483

Mental Health Technician: 4108

Monitor Technician: 4350
Painter: 4241

Patient Accounts Representative: 4539


Patient Care Technician: 4267


Patient Registrar: 4474
Patient Transporter: 4352
Payroll Clerk: 4564

Pharmacy Technician: 4285
Phlebotomist: 4063
Physical Therapy Assistant (Certified): 4034


Plant Operations Technician: 4475

Plumber: 4242

Purchasing Clerk: 4250

Receptionist: 4133

Scheduler: 4499


Security Officer: 4331
Switchboard Operator: 4193


Tumor Registrar (CTR): 4155
Unit Secretary: 4461

X-Ray Equipment Tech: 4243
                   Position Descriptions
       Coordinates care for patients. Facilitates discharge planning and patient education. Establishes authorization for inpatient
       services.
       Assigned to supervise, orient, and coordinate the work of RNs, LPNs, and aides on a nursing service unit in the absence of
       the supervisor or manager.
       Works with patients with unresolved needs or complex nursing care issues which are in the clinician's area of specialty.
       Identifies specific patient problems and implements specialized care through teaching and consultation.

       Certified Registered Nurse Anesthetist. Administers intravenous, spinal, and other anesthetics to render persons insensible
       to pain during surgical procedures, deliveries and other medical procedures.
       Provides employee health services for organization's personnel, including employee emergency patient care services and
       assisting physician in employee health screening and checks.
       Administers routine services in caring for home health patients. Assists R.N. in care of the more acutely ill.
       Performs treatments, administers medication, instructs patients and their families in appropriate care. May supervise aides
       in the patient’s home.
       Assumes responsibility for supervision and administrative decision making for the care and coordination of nursing and
       patient care services during the evening, night, weekend, and holiday shifts. Assures that hospital policies and procedures
       are followed.
       Coordinates, implements and monitors the infection control measures in the delivery of patient care services.
       Administers routine services in caring for selected sub-acute, convalescent, and chronic patients, and assists R.N. in care of
       the more acutely ill.
       Provides care to obstetrical patients, manages normal labor and delivery. Occasionally coordinates postpartum actions.
       Required: certification as a Certified Nurse Midwife.
       Provides general medical care and treatment to patients under direct supervision of physician.
       Provides specialized medical care and treatment to patients under direct supervision of physician.
       Provides orientation instruction and in-service training programs for patient care personnel.
       Responsible for quality of nursing care, effective utilization of personnel, and compliance with hospital policies. Position has
       24-hour responsibility for the management of one or more nursing units.
       Assess, plan, implement, and evaluate the effectiveness, of the organizations health education programs for patients and
       community residents. Typically emphasizes women’s health and child/adolescent issues.
       Provides health care services to patients under direction and responsibility of physician.
       Serves as the primary assistant to the surgeon during an operation. Performs instrument passing, wound closure and a
       variety of surgical skills and procedures.
       Provides professional nursing services in the assessment, treatment, and care of patients in the OR.
       Provides professional nursing care to patients, including assisting with exams and procedures, patient education and
       maintenance of medical records. Requires state licensure.
       Provides professional nursing services in the assessment, treatment, and care of patients.
       Provides professional nursing services in the assessment, treatment, and care of patients. BSN required.
       Coordinates and supervises nursing and other organization personnel on the evening and night shifts.
       Reviews patient admissions for appropriateness, length of stay, certification, and use of ancillary services, and conducts
       medical care studies as directed.
mily
       Provides rehabilitation services to orthopedic and sports-related injured patients and coordinates sports medicine services
       provided by the hospital.
       Determines type and degree of hearing impairment and implements habilitation and rehabilitation services for patient.

       Performs non-invasive cardiology tests such as cardiac stress tests, Holter monitors, echocardiography, and
       electrocardiography (EKG’s).
       Assists physicians with invasive cardiovascular procedures such as pacemaker insertion and replacement, open heart
       monitoring, hemodynamic monitoring, etc.
       Aides physician during cath procedure. Performs various tests of multiple blood samples obtained through catheterization or
       other means from specific areas within the patient’s heart or lung to determine the concentration of gases in order to aid the
       physician.
Plans therapeutic diets and implements preparation and service of meals for patients.
Prepares and positions patients and operates CT Scan equipment to produce three-dimensional images of the body.

Stains, mounts and studies cells of the human body to detect evidence of cancer and other pathological conditions.

Performs dosage calculations for radiation treatments. Simulates and verifies patient treatment fields. Calculates and loads
radioactive materials for implants. Generates optional computerized treatment plans.
Provides emergency services to injured or sick patients until licensed professional personnel or a physician is available.

Develops, implements, and coordinates exercise programs and administers medical tests under physician’s supervision.

Prepares microscope slides of human tissue for pathological examination.
Operates EEG and EVP monitors during surgery when intra-operative evoked potential monitoring is required in any medical
situation where there may be a significant risk of serious neurological complication. Alerts the surgeon of any changes in
amplitude.
Makes routine bacteriological, serological, hematological, and related examinations; assists in the preparation of pathological
specimens for examinations and in other procedures in a hospital laboratory.
Prepares patients and operates mammography x-ray units to produce diagnostic radiographic films for interpretation by
radiologist.
Oversees all radiation safety duties, including: acquisition, monitoring, accurate administration, and disposal of all radioactive
agents used in patient treatment. Ensures organization's compliance with all regulatory agencies. May observe and
supervise
Makes varied or specialized bacteriological, serological, hematological and related examinations; assists in the preparation
of pathological specimens for examinations and other procedures in a hospital laboratory.
Prepares and positions patients and operates MRI equipment to produce cross-sectional images of the body.
Operates radioscopic equipment to produce scanograms and measure concentrations of radioactive isotopes in specified
body areas to aid in the diagnosis of patient illness.
Provides directed activities to assist in treatment and rehabilitation of mentally ill or physically handicapped patients.

Performs procedures under the supervision of a nurse or physician; assists the physician in the operating room and
emergency department. Certification as orthopedic technician.
Highly skilled technical work in fabrication fitting and repair of orthotic and/or prosthetic appliances for disabled patients.
Confers with medical staff on the progress of orthotics and/or prostheses and any patient difficulties in use.

Performs emergency procedures to injured or sick patients. May start IVs, administer medications, etc.
Maintains and operates heart-lung bypass equipment in surgical procedures.
In addition to routine pharmacist duties, performs specialized consults and pharmacological interventions in the clinical
setting. Acts as a resource to medical staff, pharmacists, nursing staff, etc. May also be involved in clinical research.

Compounds and dispenses medicines and pharmaceutical preparations according to authorized prescriptions; performs
routine tests on drugs; consults with medical staff.
Administers various physical therapeutic treatments to patients based on physician orders; assists in keeping patient related
records and preparing reports.
Performs sleep disorder testing and technical analysis of sleep disorders tests.
Radiation Therapy Technologist:
Takes radiologic films of various portions of the body to assist in the detection of foreign bodies and the diagnosis of
diseases and injuries.
Plans, organizes, and directs medically approved recreation program for patients.
Administers oxygen and all forms of inhalation therapy to patients as prescribed by a physician; cleans and repairs oxygen
equipment.
Administers oxygen and all forms of inhalation therapy to patients as prescribed by a physician; cleans and repairs oxygen
equipment; may be involved in diagnostic studies under direct supervision of a physician.
Provides service to patients with personal, social, financial, and environmental problems. Participates in social and health
programs in the community.
            Provides service to patients with personal, social, financial, and environmental problems. Participates in social and health
            programs in the community.
            Takes radiologic films of the body requiring specialized or complicated procedures to assist in the detection of foreign bodies
            and the diagnosis of diseases and injuries.
            Specializes in diagnosis and treatment of speech and language problems. Engages in scientific study of human
            communication.
            Counsels and aids individuals and families requiring assistance dealing with substance problems, such as alcohol or drug
            abuse.
            Performs a variety of duties including sterile set-up, instrument passing, etc., in assisting an operating room team.

            Performs diagnostic procedures on patients using ultrasound waves to examine tissue and body structures.
ob Family
            Applies principles of accounting to maintain general accounting system in an organization. Assists in the preparation of
            financial and operating reports.
            Applies principles of accounting and statistical analysis to install and maintain general accounting system in an organization,
            and prepares financial and operating reports from statistical data.
            Applies principles of accounting and statistical analysis to install and maintain general accounting system in an organization,
            and prepares financial and operating reports from statistical data. Typically has CPA.
            Coordinates health, dental, and life insurance programs. Answers frontline questions, processes paperwork, and maintains
            current knowledge of any benefit plan changes.
            Performs routine and preventive maintenance on electronic medical equipment in a hospital.
            Develops and analyzes organization budgets and budget projections. May also assist executives and managers in the
            development of their own budgets. May also assist in the development of cost data and coordinate productivity information.

            Coordinates the purchase of materials, supplies and equipment for organization use.
            Performs pastoral care duties including counseling, conducting services and crisis intervention.
            Maintains the Charge master Maintenance files with current and appropriate charging information including pricing, HCPCS
            codes and descriptions, revenue codes, CPT-4 codes, etc. Researches reimbursement issues and assigns accurate
            CPT4/HCPCS and Revenue codes
            Leads collection, analysis, and dissemination of data to enable Nursing staff to assess the environment and forecast trends.
            Leads research initiatives, and collaborates with researchers on department projects. RN required.

            Collects and analyzes wage and salary data to facilitate compensation management functions. Evaluates jobs using
            established evaluation systems, determines grades, and prepares records of the validity of the evaluations. Assists in the
            administration of
            Maintains and administers all computerized databases. Informs users of various databases and reports on long-term plans
            necessary for proper usage.
            Administers organization-wide employee relations policies and procedures. Audits the organization to identify potential
            employee relations issues, and recommends appropriate actions to resolve those issues. May participate in the grievance
            procedures an
            Administers, organizes, and conducts training and educational programs in connection with management and promotional
            development, on-the-job training, and employee orientation. Maintains records of training activities and employee progress.

            As assigned by an executive, carries out special projects related to the hospital operation. Researches procedures and
            operations, gathers data, and prepares reports and recommendations. This is a management position, not an administrative
            position.
            Performs research and analyses in budgeting, investments, financial trends, and produces forecast information.
            Responsible for collecting, interpreting and analyzing statistical data to prepare comprehensive reports.
            Assists patients in obtaining Medicaid, Medicare or similar coverage when needed. Also may assist patients in filing
            insurance claim forms, disability claims, or similar types of documentation.
            Prepares proposals for submittal to potential funding sources to obtain funds for ongoing or special institutional projects.

            Provides first line support to end-users by answering questions, solving basic and intermediate problems relating to all
            systems.
         Oversees all ongoing activities related to the development, implementation, and maintenance of the organization’s policies
         and procedures covering privacy of, and access to, patient health information. Ensures compliance with all federal and state
         laws.
         Researches, analyzes, designs and maintains computer systems in support of human resources. Prepares statistical
         summaries and special reports from HRIS involving skills, pay grade and performance data, and payroll information.

         Responsible for day-to-day administration of policies and programs covering several or all of the following areas:
         compensation, benefits, training, recruiting, employee/labor relations, safety, and HRIS.
         Appraise adequacy of internal controls. Evaluate process for effectiveness and efficiency. Report findings and
         recommendations to management.
         Responsible for general maintenance and minor repairs on computer system equipment. Responsible for keeping an
         inventory of computers, parts and software. Provides end-user support on all hardware/software installation and
         maintenance issues.
         Implements marketing strategies to promote the organization and its programs and services to the general public. Assists
         with internal communications designed to keep employees informed of critical events within the
         Organizes and maintains medical library. Is responsible for acquisition of new publications and cataloging of materials.

         Responsible for the local area network, including performance, maintenance, security, upgrade and acquisition. May
         negotiate with vendors and oversee installation of new hardware or software. Develops and maintains policies, procedures,
         standards
         Recruits/screens nurse applicants, represents the organization at nursing job fairs, responds to inquiries about available
         nursing positions, assists in nurse retention programs and develops/implements the nurse recruitment media plan.

         Duties include all aspects of implementation, project management, daily PACS/RIS operation, integrity of the PACS/RIS, end-
         user training and support and the interfaces between the PACS and RIS
         Assists patients and families during and after an organization stay. Follows up on complaints and questions that may arise.

         Responsible for the recruitment and placement of physicians and/or mid-level providers for the network.
         Designs programs and implements computer software. Monitors activity of in-house computing system and serves as liaison
         between Data Processing and organization users.
         Interprets and implements quality assurance standards in hospital to ensure quality care to patients.
         Screens and interviews job applicants to determine qualifications for employment with the organization.
         Keeps informed of reimbursement requirements and regulations from Medicare, Medicaid, Blue Cross or other third-party
         payers. Acts as liaison between third-party payers and the organization.
         Assists in the development and implementation of safety policies and procedures. Conducts periodic site inspections to
         assess compliance. Maintains all necessary documentation of inspections and follow-up.
         Prepares and distributes staffing schedules for nursing units; maintains staffing records; maintains float pool/on-call pool
         records and assists head nurses in covering staffing shortages.
         Designs, codes, tests, debugs, documents and maintains basic programs from design details provided. May serve as
         research resource in development and modification of programs.
         Designs program specifications including objectives and scope of projects. Solves complex problems involving capacity,
         limitations, operating time and output form. Able to complete all phases of a project at the most technical level and may
         perform supervisory functions
         Provides technical expertise including programming, maintenance, installation, and trouble-shooting to communications
         systems.
         Designs and builds web pages using a variety of graphics software applications, techniques, and tools. Requires
         understanding of web-based technologies and thorough knowledge of HTML, PhotoShop, Illustrator, and/or other design-
         related app
         Provides support in administration of workers' compensation program. Responsible for claims administration and audits,
         report preparation, and compilation of statistics. Interfaces with employees, managers, insurance carriers, medical personnel
         and attorneys
Family
         Verifies accuracy of invoices from vendors for organization purchases and prepares authorizations for disbursements.
Maintains systematic set of organization accounts receivable records and posts charges to individual ledger accounts of
organization patients. Receives payment from patients and may also prepare bank deposits.
Performs administrative duties for the CEO, such as greeting visitors, arranging appointments, preparing minutes of
meetings, and occasionally supervising work of one or more clerical employees in the executive offices.

Responsible for various skilled administrative functions for the CEO or Board of Directors. Greets visitors, arranges
appointments and travel, and prepares minutes of meetings and conferences.
Interviews incoming patients or relatives to obtain identifying information or other data required for admission.
Responsible for requisitioning, setup, cleanup and maintenance of anesthesia equipment. May Prepare IV solutions.

Assists Occupational Therapist in administering medically prescribed occupational therapy programs in rehabilitating
patients.
Performs skilled carpentry work in alteration, repair and maintenance of building and equipment.
Cleans, sterilizes and assembles equipment, supplies and instruments according to prescribed procedures and techniques.

Assists nursing personnel in providing patient care in assigned areas. Certification as defined by Medicare required.

Supervises, coordinates, and participates in activities of cooks and other kitchen personnel engaged in preparing and
cooking foods.
Converts diagnosis and procedure data from patient medical record to ICD-9-CM or similar coding scheme. Completes
reimbursement or data abstraction forms for submission to appropriate parties.
Prepares simple and routine food dishes and performs a variety of tasks in the preparation and cooking of soups, meats,
vegetables, desserts and other foodstuffs for patient and employee consumption.
Delivers messages, telegrams, documents, packages, and other items to business establishments and private homes.
Keeps record of items received and delivered.
Processes, monitors and investigates charges owed to the organization. Sends overdue notices to delinquent accounts and
forwards uncollected accounts to a collection agency.
Instructs and prepares patient for EEG tests; takes necessary readings and/or makes records of same.
Instructs and prepares patient for EKG tests; takes necessary readings and/or makes records of same.
Performs skilled electrical work in the installation, alteration, maintenance and repair of electrical systems and equipment.

Performs EMG testing using an electromyograph. Generates electrical recordings of muscle activity to aid in the diagnosis of
neuromuscular disease, which affects muscle and peripheral nerves.
Supervises and coordinates all culinary activities with Food & Nutrition Services, including purchasing, inventory control,
menu development, and food preparation.
Performs general clerical duties, most of which relate to word processing and/or typing.
Performs a variety of tasks associated with the preparation or service of meals and diets. May collect, wash and sort dishes,
clean dining area, prepare trays, deliver food to the patients and dispose of refuse.
Oversees food service activities. Hires, trains, evaluates, and supervises food service staff.
Responsible for serving customers in the hospital gift shop. Assists customers in finding items, collects money for
purchases, and makes change. Also may restock shelves and maintain the cleanliness of the shop.
Maintains and cares for organization's grounds by mowing grass, trimming shrubs, etc.
Provides personal care such as bathing, dressing, general hygiene, etc. to patients in their homes.
Cleans, sweeps, mops, waxes floors. Cleans and dusts patient rooms, rest rooms, offices, laboratory, and other areas of the
physical plant.
Maintains employee personnel record systems in an organization's personnel department; may collect employee information
and compile data for reports, surveys, etc.
Repairs and services heating, ventilating, air conditioning and refrigeration systems throughout the hospital.
Assists medical technologists in performing routine laboratory tests; may collect blood and urine samples from nursing floors
and perform related duties in the medical laboratory.
Operates washers, extractors, dryers, and conveyor belts.
Responsible for the receipt and distribution of daily mail.
Oversees all activities of the mailroom including receipt, sorting, and distribution of incoming mail and preparation of
outgoing mail. Hires, trains, evaluates, and supervises mailroom staff.
Performs general, mechanical and preventative maintenance as well as inspections, servicing, repair and overhaul of
equipment and facilities.
Manages inventory control such as receiving, stocking and distributing materials, supplies and equipment.
Prepares statistical reports, codes diseases and operations according to accepted classification; maintains indexes
according to established plans and procedures.
Oversees all activities of the medical records office. Hires, trains, evaluates, and supervises medical records staff.

Coordinates medical staff appointments. Processes applications and verifies licensing and certifications. Coordinates
communication of information between medical staff departments and administration.
Responsible for transcription of patient medical information and other assigned typing duties using transcribing and word
processing equipment.
Provides physical and psychological care to mentally ill patients under the direct supervision of a Registered Nurse. Requires
a Bachelor's degree.
Monitors cardiac rate and rhythm of patients. Keeps accurate records. Requires completion of Coronary Care Course,
Monitor Tech Course or six month previous training within the last year.
Performs skilled work in painting and redecorating furniture, equipment and building.
Assists patients regarding all aspects of their bill and health insurance claims. Counsels patients regarding insurance and
billing questions. Assists in pre-certification.
Performs direct basic patient care under the supervision of a registered nurse. Is responsible for carrying out limited
treatment as assigned. May take vital signs, check surgical dressings, provide personal hygiene and feed patients.

Tasks include: interviewing incoming patients, entering their information on admitting forms, explaining hospital regulations,
assigning patients to rooms based on illness and accommodations available and occasionally preparing identification
bracelets an
Provides patient transport between radiology area and patient rooms.
Computes wages of employees and posts wage data on payroll records.
Works under the direction of a registered pharmacist in compounding and dispensing medications according to prescriptions
written by physicians.
Draws and labels blood samples and delivers them to the laboratory for hematological exams.
Administers various physical therapy treatments to patients under the direct supervision of physical therapist.
Operates stationary engines and mechanical equipment including steam boilers, generators, steam turbines, air
conditioners, distiller, and water softeners to provide utility services, observes meters to determine operating conditions of
equipment.
Performs skilled plumbing work in the installation, alteration, maintenance and repair of plumbing systems and associated
equipment.
Performs clerical and general secretarial duties, scheduling daily activities, retention and organization of documentation/data,
follow-up functions for mgmt. staff in Materials Mgmt.
Receives incoming visitors for departments or organization; answers various personal and telephone inquiries and performs
a variety of duties.
Schedules surgical procedures, diagnostic therapy and other treatments. Ensures that physician orders are received.

Stands guard or walks about premises of organization or organization's property to prevent theft, violence, or infractions of
rules. Directs patrons or employees and answers questions relative to location of organization's services.

Operates switchboard to relay incoming, outgoing and interoffice calls.
Abstracts patient medical records to identify cancer patients. Maintains/records information on organization's tumor registry.
Submits information to appropriate agencies, conducts necessary studies, and prepares reports to ensure continued
accreditation.
Performs clerical/reception duties, requisitions supplies, equipment and services as directed.
Tests, adjusts, and repairs x-ray equipment. Uses complex troubleshooting equipment, schematic diagrams and theories.
Bachelor's in biomedical and/or training/experience with major x-ray manufacturer.
                                                   POSITION DESCRIPTIONS
HEALTHCARE SYSTEM
                                                   System Top Executives

Chief Administrative Officer: 1008


Chief Executive Officer (CEO): 1001


Chief Financial Officer (CFO): 1003


Chief Information Officer (CIO): 1052


Chief Medical Officer (CMO): 1009

Chief Nursing Officer (CNO): 1004


Chief Operating Officer (COO): 1002

Top Executive, Ambulatory Services: 1013

Top Executive, Behavioral Health: 1065

Top Executive, Business Development: 1077

Top Executive, Facilities: 1111

Top Executive, Foundation/Fund Development: 1011


Top Executive, General Counsel: 1056

Top Executive, Government Affairs: 1086



Top Executive, Home Health: 1049


Top Executive, Human Resources: 1005


Top Executive, Long Term Care: 1062

Top Executive, Managed Care: 1046


Top Executive, Marketing: 1012
Top Executive, Materials Management: 1027

Top Executive, Mission: 1017

Top Executive, Network Development: 1088

Top Executive, Physician Clinics (Non-M.D.): 1112

Top Executive, Physician Clinics (M.D.): 1016

Top Executive, Planning: 1010

Top Executive, Professional Services: 1006


Top Executive, Public Affairs: 1024


Top Executive, Quality Management (Non-M.D.): 1059

Top Executive, Service Line: 1102

Top Executive, Support Services: 1007
                                                     System Administrative Services

Deputy General Counsel: 1093



Head of Facilities Planning/Construction: 1084



Head of Health Information Management: 1028
                                                       System Financial Services
Head of Corporate Compliance: 1019


Head of Finance/Corporate Controller: 1020

Head of Patient Accounts: 1104




Head of Revenue Cycle Management: 1092


Head of Risk Management: 1054
Treasurer: 1091
                                                System Human Resources

Head of Benefits: 1114

Head of Compensation and Benefits: 1053

Head of Compensation: 1113


Head of Employee Relations: 1081

Head of Employment: 1089


Head of HRIS: 1090



Head of Human Resources: 1033

Head of Organizational Development: 1115


Head of Training & Education: 1018
                                               System Information Services
Head of Information Systems: 1029

Head of Systems Analysis & Programming: 1100
                                                  System Managed Care
Head of Health Plan: 1087

Head of Mgmt Service Org: 1022

Head of Phys Hospital Org: 1021

Head of Physician Relations: 1076
                                               System Professional Services

Head of Laboratory Services: 1023


Head of Pharmacy: 1034



Head of Radiology/Imaging Services: 1038
HOSPITAL
                                                   Hospital Executives

Chief Administrative Officer: 2008

Chief Executive Officer (CEO): 2001


Chief Financial Officer (CFO): 2003


Chief Information Officer (CIO): 2052


Chief Medical Officer (CMO): 2009

Chief Nursing Officer (CNO): 2004



Chief Operating Officer (COO): 2002

Service Line Executive: 2102

Top Executive, Ambulatory Services: 2013

Top Executive, Business Development: 2077


Top Executive, Clinical Research: 2101

Top Executive, Compliance: 2055

Top Executive, Foundation/Fund Development: 2011

Top Executive, General Counsel: 2056


Top Executive, Human Resources: 2005

Top Executive, Managed Care: 2046


Top Executive, Marketing: 2012


Top Executive, Planning: 2010


Top Executive, Professional Services: 2006


Top Executive, Public Affairs: 2024
Top Executive, Quality Management (Non-M.D.): 2059

Top Executive, Support Services: 2007
                                                     Hospital Administrative Services
Head of Case Mgmt/Utilization Review: 2058



Head of Emergency Planning/Preparedness: 2108

Head of Foundation/Fund Development: 2107

Head of Government Affairs: 2086

Head of Health Information Management: 2028



Head of Infection Control: 2094


Head of Medical Library: 2071


Head of Outcomes Mgmt : 2048


Head of Pastoral Care: 2026

Head of Patient Relations: 2072

Head of Public Relations: 2036


Head of Quality/Process Improvement: 2037

Head of Volunteer Services: 2045
                                                        Hospital Facility Services
Chief Clinical Dietician: 2110

Head of Bio-Medical Engineering: 2047


Head of Central Supply: 2070


Head of Environmental Services: 2022


Head of Facilities Planning/Construction: 2084
Head of Maintenance/Plant Operations: 2025


Head of Nutrition Services: 2021



Head of Property Management: 2106


Head of Security: 2041
                                                Hospital Financial Services

Head of Admissions/Patient Registration: 2014

Head of Budgets: 2015

Head of Business Office: 2016

Head of Decision Support: 2082


Head of Finance (Controller): 2020
Head of Internal Audit: 2060


Head of Patient Accounts: 2104


Head of Payroll: 2103



Head of Reimbursement: 2105




Head of Revenue Cycle Management: 2092


Head of Risk Management: 2054
                                                Hospital Human Resources
Head of Compensation and Benefits: 2053


Head of Employee Relations: 2081

Head of Employment: 2089
Head of Human Resources: 2033

Head of Training & Education: 2018
                                                Hospital Information Services
Head of Clinical Information Svcs.: 2061


Head of Computer Operations: 2109

Head of IS/IT: 2017

Head of Network IS/IT: 2057

Head of Systems Analysis & Programming: 2100

Head of Telecommunications: 2068
                                               Hospital Materials Management

Head of Materials Management: 2027

Head of Purchasing: 2099
                                               Hospital Nursing/Patient Care

Head of Dialysis: 2078

Head of Emergency Services: 2019


Head of Intensive Care Services: 2067


Head of Nursing: 2029


Head of Nursing (Maternal/Child): 2066


Head of Nursing (Med/Surg): 2097



Head of Nursing Education: 2098


Head of Surgical Services: 2044
                                                     Physician Practice
Head of Physician Recruitment: 2079

Head of Physician Relations: 2076

Practice Administrator, Multi Site: 2074

Practice Administrator, Single Site: 2073

Practice CFO/Controller: 2075
                                                 Hospital Professional Services

Head of Behavioral Health: 2065


Head of Cardiovascular Services: 2069

Head of Child Care/Daycare Center: 2064

Head of Community Outreach/Health: 2083

Head of Fitness/Wellness: 2080


Head of Home Health: 2049


Head of Hospice: 2050



Head of Laboratory: 2023

Head of Long Term Care: 2062


Head of Long Term Care Nursing: 2063
Head of Neuroscience: 2085


Head of Oncology: 2051

Head of Outpatient Svcs./Ambulatory Care: 2032



Head of Pharmacy: 2034


Head of Radiology/Imaging Services: 2038

Head of Respiratory Therapy: 2039
Head of Service Line (Clinical): 2095



Head of Service Line (Non-Clinical): 2096



Head of Social Services: 2042
                                                       Hospital Rehabilitation Services
Head of Occupational Therapy: 2031


Head of Physical Therapy: 2035



Head of Rehabilitative Services: 2040

Head of Speech Pathology: 2043
                                                             Hospital Managers
Manager, Accounting: 2200

Manager, Billing: 2201

Manager, Cardiology Services: 2202

Manager, Case Management: 2203


Manager, Cath Lab: 2204

Manager, Central Supply and Sterile Processing: 2205

Manager, Clinic Practice: 2206



Manager, Compensation/Benefits: 2226



Manager, Construction: 2207


Manager, Decision Support: 2208
Manager, Distribution: 2209
Manager, Employment: 2227


Manager, Facilities: 2210

Manager, Gift Shop: 2211


Manager, Health Information: 2212



Manager, HRIS: 2228


Manager, Information Services: 2213

Manager, Laboratory: 2214


Manager, Nursing (Maternal/Child): 2229


Manager, Nursing (Med/Surg): 2230


Manager, Nursing: 2030

Manager, Occupational/Employee Health: 2215


Manager, Patient Access/Admissions: 2216


Manager, Patient Safety: 2217


Manager, Payroll: 2218

Manager, Pharmacy: 2219

Manager, Property: 2220


Manager, Purchasing: 2221


Manager, Radiation Therapy: 2222
Manager, Surgery: 2223



Manager, Training: 2225


Manager, Transcription: 2224
           POSITION DESCRIPTIONS


            System Top Executives
Oversees two or more major staff functions (e.g., finance, human resources, information services, legal, strategic planning)
and often, one or more staff or operational functions of lesser importance (public relations, real estate, audit, compliance,
government relations). May serve as chief advisor to CEO on all non-operational matters.
Responsible for planning, directing, coordinating and controlling the overall operation of the system and its subsidiaries.
Directs long- and short-range planning function including development of goals, objectives, and strategic plans. Reports to a
Board of Directors/Trustees.
Responsible for development of financial policies and guidelines relating to budgeting, accounting, third-party
reimbursement, financial reports, etc. May direct and coordinate capital formation, corporate investments, manpower
planning and other business activities. Reports to the Chief Executive Officer.
Directs information systems, system development and technical computing functions. Designs, supports and integrates all
corporate information resource needs and objectives, including all phases of hardware acquisition, system development,
installation and utilization.
Responsible for corporate management/medical staff relations. Advises Corporate CEO and/or governing board on matters
related to medical affairs and physician relations. May function as Medical Director for subsidiary systems.

Acts as consultant to individual facilities for administratively directing and coordinating the nursing service functions of the
facility. Coordinates system-wide nursing service activities.
Assists in planning, directing, coordinating and controlling the operations of the system. Participates in long- and short-
range planning. May be engaged in functional operation of certain aspects of the system, such as acquisitions, financial
forecasting, etc. Reports to the Chief Executive Officer.
Plans, organizes, and directs the provision of ambulatory care services, including outpatient clinics, outpatient surgery, and
urgent care centers. Directs the non-physician clinical, technical, and support staff for the division.
Responsible for planning, directing, and managing the overall operations and growth of the system’s behavioral health
services. Monitors the financial performance of individual facilities and the quality of services provided.
Responsible for corporate development projects, facility acquisition programs, construction projects, and evaluation and
investigation of corporate diversification projects which enable the system to grow effectively.
Responsible for developing long-range objectives and policies and procedures for all departments and functions relating to
facility planning, maintenance, construction, property management, and building operations.
Responsible for acquiring through gifts, donations, estate planning, guidance, etc., new revenue funds for the system.
Interacts with and represents the system in transactions between the system and its benefactors.
Responsible for protecting the system's interests and operation under the law. Formulates legal opinions regarding
corporate position, provides legal advice, performs legal review. Represents the system in litigation and regulatory issues.

Represents the organization’s interests to legislative and regulatory agencies. Monitors and analyzes legislative and
regulatory developments and develops and implements plans for responding to them.
Responsible for planning, directing, and managing the overall operation of home health services. Directs the development
and start-up of new home health services. Monitors the financial performance of individual units and the quality of services
provided. Ensures services comply with all regulatory requirements and accreditation standards.

Accountable for development/implementation of system human resource programs and policies including corporate
comp/benefits systems, performance appraisal systems, and in-service programs. Monitors EEO and Affirmative Action
compliance.
Responsible for planning, developing, and marketing the system’s long-term care services and programs. Establishes
strategic goals for such programs throughout the system. Monitors facilities’ financial performance and quality of services
provided.
Administratively directs and coordinates system's managed care functions including acting as a liaison to HMOs/PPOs/IPAs,
etc., networking with other healthcare providers, and developing new business.
Accountable for all marketing activities, market research, advertising, etc., within the organization. Responsibilities include
researching and developing new markets, expanding existing markets, developing marketing strategies, etc.
Position is responsible for the coordination of the purchase and allocation of the supplies, materials, and equipment for the
healthcare system.
Oversees appropriate implementation of the mission of the organization. May oversee mission effectiveness training,
develop and articulate mission statements.
Directs and maintains networks of contractual or managerial relationships with physicians, medical group practices, and
other healthcare providers.
Manages administration of medical group practices. Manages support staff, facilities, materials, office systems, and claims
procedures.
Manages administration of medical group practices. Manages support staff, facilities, materials, office systems, and claims
procedures.
Position accountable for assisting top management in developing corporate long-range and strategic plans, establishment of
corporate objectives, assessing corporate strengths and weaknesses.
Plans, organizes, and directs operations of the professional services division, including departments such as diagnostic
imaging, pharmacy, laboratory, rehabilitation, respiratory therapy, etc. Reports to the CEO or COO.
Position is responsible for the communication of information provided to the public. Plans and coordinates programs to aid
in promoting the organization’s mission and image to the employees of the organization and the public.

Responsible for directing the system’s medical quality improvement processes and programs (i.e., “Total Quality
Management,” “Continuous Quality Improvement”). Coordinates and oversees such efforts in operating units. This position
is not an M.D.
Responsible for developing and managing a product/service line or business unit within the healthcare system. Develops
and implements policies, procedures, budgets, and marketing plans for the product/service line.
Administratively directs and coordinates the activities and functions of one or more of the system's support service
departments, such as Housekeeping, Maintenance and Engineering, Food Service, Medical Records, etc.
      System Administrative Services
Responsible for directing a specific legal function or department within the organization. May assume the responsibilities of
the Top Executive, General Counsel in her/his absence. Assists with the development and implementation of legal policies
and procedures. Reports to the Top Executive, General Counsel.
Develops and approves plans and designs for all major construction and renovation projects. Purchases real estate and
selects and manages architects and contractors. Monitors progress and compliance with standards, specifications, and
budgets. May also direct facilities operations and maintenance, but this position must be responsible for a major
construction project, such as the construction of a new hospital or outpatient facility.
Responsible for planning, directing, and coordinating the system-wide activities of obtaining, summarizing, storing, and
retrieving permanent patient medical records (i.e., diagnoses, treatments, and other medical information). Ensures medical
records are maintained in compliance with various accreditation and regulatory agencies.


          System Financial Services
Directs system-wide policy for ensuring compliance with federal, state, and local regulations. Ensures that all employees are
trained regarding compliance.
Manages the day-to-day financial operation of the healthcare system. Establishes and maintains accounting procedures for
the keeping of fiscal records. Maintains accounting and statistical information to assist in management decision-making.

Responsible for patient accounting services, including patient and insurance billing, and credit and collections. May
supervise lower-level managers/supervisors over specific functions.
Plans, develops, and implements new systematic approaches to maximizing revenue and cash flow. Redesigns processes
and systems used to set charges, negotiate with third-party payers, bill patients and insurers, file Medicare cost reports and
claims, and pursue denied claims and delinquent accounts. This job is broader and more strategic than the traditional head
of business office/patient financial services or head of reimbursement, and includes responsibility for managed care
contracting and financial planning.
Directs system-wide risk management and safety programs designed to reduce incidents and magnitude of damage claims.
Directs collection, analysis, and reporting of information pertaining to potential liabilities and actual claims. Ensures claims
are managed in a timely and effective manner.
Responsible for planning and directing the system’s treasury functions. These include planning for short-term financing,
negotiating loans, administering and repaying loans, maintaining cash management programs, conducting financial
feasibility studies, and preparing the annual reports. Reports to the Chief Financial Officer.
         System Human Resources
Responsible for managing the system’s employee benefits programs, including retirement income and insured benefits.
Ensures benefits programs are cost effective and meet the needs of the system’s employees. Supervises benefits analysts
and/or assistants.
Responsible for managing base pay, incentive pay, and benefits programs of the system. May supervise lower-level
supervisors or managers over each function. Supervises compensation and benefits analysts.
Responsible for managing the total cash compensation (base and incentive pay programs) for exempt and nonexempt
employees of the system. Supervises compensation analysts.
Responsible for developing and directing the system’s employee relations programs. Monitors employee/management
relationships throughout the system and creates programs and services to promote positive employee relations.

Responsible for developing and implementing the system’s recruitment and retention strategies and programs. Supervises
employment recruiters and interviewers.
Responsible for systems development and maintenance of all human resource information systems (HRIS). Provides
downloads and reports, and maintains integrity of human resources databases. May supervise HRIS analysts and/or payroll
representatives.
Responsible for recommending and implementing system-wide human resource policies and procedures including
employment, wage and salary, benefits, personnel record retention and transaction processing; and provides internal advice
to ensure compliance with applicable laws and governmental regulations related to personnel management.

Responsible for developing and implementing leadership formation and performance management programs as well as long-
term human resource plans and management succession strategies and programs.
Responsible for developing and implementing the system’s employee training and management development programs.
Identifies the development and training needs of the system and develops (or purchases) training programs to meet such
needs. Monitors effectiveness of training programs and supervises trainers.
        System Information Services
Responsible for the production and operations of the Information Systems Department, including all phases of system
design, software development, installation and utilization throughout the healthcare system.
Responsible for the development and maintenance of applications programs in a health system. Supervises systems
analysts, programmers, and project team leaders.
            System Managed Care
Top management position in a health plan organization, reporting to health system governing board. Maintains ultimate
health plan administrative responsibility.
Top management position in a management service organization, reporting to health system governing board. Maintains
ultimate MSO administrative responsibility.
Top management position of a physician hospital organization, reporting to health system governing board. Maintains
ultimate PHO administrative responsibility.
Directs physician relations for the medical staff. Responsible for physician recruitment, physician marketing, and physician
problem-solving. Serves as liaison between physician group(s) and healthcare organization.
       System Professional Services
Responsible for clinical laboratories for multiple facilities or a geographic area. Manages and directs lower-level managers
and/or supervisors within each laboratory. Ensures all facilities and various laboratory sections operate within budget and in
accordance with performance standards. This position is not an M.D.
Responsible for planning and directing the clinical pharmaceutical services for multiple facilities or a geographic area.
Manages and directs lower-level managers and/or supervisors. Ensures all facilities operate within budget and in
accordance with performance standards.
Responsible for managing the delivery of all medical imaging and radiological services to patients for multiple facilities or a
geographic area. Ensures quality services are provided and compliance with all legal and regulatory requirements. Ensures
all facilities operate within budget and in accordance with performance standards. This position is not an M.D.
               Hospital Executives
Oversees two or more major staff functions (e.g., finance, human resources, information services, legal, strategic planning)
and often, one or more staff or operational functions of lesser importance (public relations, real estate, audit, compliance,
government relations). May serve as chief advisor to CEO on all non-operational matters.
Top management position, reporting to hospital's governing board. Maintains ultimate hospital administrative responsibility.

Responsible for financial planning, fiscal policies, administration of accounting practices, and supervision of activities
involving treasury, budgeting, tax, purchasing, and audit. Similar titles Vice President Finance, Assistant Administrator for
Finance.
Directs information systems, system development and technical computing functions. Designs, supports and integrates all
hospital information resource needs and objectives, including all phases of hardware acquisition, system development,
installation and utilization.
Responsible for hospital management/medical staff relations. Advises hospital Chief Executive Officer and/or governing
board on matters related to medical affairs and physician relations. May have direct administrative authority over various
medical departments.
Administratively directs and coordinates the nursing service functions of the hospital including supervision of nursing
directors, assistant directors, managers and supervisors.
Second highest management position, responsible for managing day-to-day internal operations. In absence of Chief
Executive Officer is responsible for hospital administration. This position ranks immediately under the Chief Executive
Officer. Possible similar titles Associate Administrator, Executive Vice President, Senior Vice President.

Responsible for developing and managing a product/service line or business unit within the hospital. Develops and
implements policies, procedures, budgets, and marketing plans for the product/service line.
Plans, organizes, and directs the provision of ambulatory care services, including outpatient clinics, outpatient surgery, and
urgent care centers. Directs the non-physician clinical, technical, and support staff for the division.
Responsible for hospital development projects, facility acquisition programs, construction projects, and evaluation and
investigation of corporate diversification projects which enable the hospital to grow effectively.
Oversees the strategic planning, design, implementation and execution of the clinical research program. Ensures the
completeness, accuracy, and overall integrity of clinical studies. Provides guidance and assistance to project managers and
research coordinators on all clinical research projects.
Directs policy for ensuring compliance with federal, state, and local regulations. Ensures that all employees are trained
regarding compliance.
Responsible for acquiring, through gifts, donations, estate planning guidance, etc., new revenue funds for the hospital.
Interacts with and represents the hospital in transactions between the hospital and its benefactors.
Provides legal counsel to the hospital on matters related to patient care delivery, risk management, employment, contracts,
and business matters.
Administratively responsible for the overall personnel, employee/labor relations of the hospital including employment, wage
and benefit administration, staff development, manpower planning, policy design and labor/management relations.

Administratively directs and coordinates hospital's managed care functions including acting as a liaison to HMOs/PPOs/IPAs,
etc., networking with other healthcare providers, and developing new business.
Accountable for all marketing activities, market research, advertising, etc., within the hospital. Responsibilities include
researching and developing new markets, expanding existing markets, developing marketing strategies, etc.

Responsible for the research and formulation of the hospital's strategic long-range plans. Interacts with and represents the
hospital before various health planning agencies. Monitors and provides statistical information related to the hospital's
marketing objectives.
Administratively directs and coordinates the activities and functions of one or more of the hospital's professional service
departments, such as Pharmacy, Radiology, Laboratory, Respiratory Therapy, Occupational Therapy, Cardiology,
Ambulatory Services, Outpatient Services, Speech Pathology, Social Services, etc.
Responsible for planning and coordinating all public relations efforts and programs, including community publications and
events, as well as media relations. Manages the hospital’s relationship with the media to ensure the hospital’s plans,
programs, and services are fairly and accurately communicated to the community.
Responsible for directing the hospital’s medical quality improvement processes and programs (i.e., “Total Quality
Management,” “Continuous Quality Improvement”). Coordinates and oversees such efforts throughout the hospital and
related entities. This position is not an M.D.
Administratively directs and coordinates the activities and functions of one or more of the hospital's support service
departments, such as Housekeeping, Maintenance and Engineering, Food Service, Medical Records, etc.
     Hospital Administrative Services
Manages activities to control costs of cases. Identifies protocols for high-risk or high cost diagnoses. Develops guidelines
for working with insurers to determine cost effectiveness of plans.
Oversees internal and external task forces, committees and agencies regarding emergency preparedness including those at
the hospital, local, regional and state levels. Serve as the hospital’s representative regarding emergency preparedness and
report outcomes, decisions, recommendations to Administration and appropriate hospital committees.

Responsible for managing more than one major program or fundraising activity. Assists in developing fundraising/solicitation
strategies and campaigns. Reports to the Top Executive, Foundation/Fund Development.
Represents the organization’s interests to legislative and regulatory agencies. Monitors and analyzes legislative and
regulatory developments and develops and implements plans for responding to them.
Responsible for developing and managing systems to ensure permanent retention and recall of all patient records including
coding, diagnosis indexing, therapeutic, surgical procedures, etc.
Manages the investigation and monitoring of known or potential sources of suspected infections. Knows and educates others
on standard methods and criteria for identifying nosocomial infections. Provides related education to staff and Infection
Control Practitioners. Monitors and reviews sterilization and disinfection techniques and recommends changes as necessary.

Responsible for the maintenance of the hospital library as well as fills requests for information. Selects appropriate
publications for addition to the library. Assisting medical staff with research may also be included in the responsibilities.

Accountability for the achievement and maintenance of best of class clinical performance for the hospital. Coordinates and
supervises the clinical processes, outcomes and data collection/reporting to internal and external entities.

Responsible for overall management of pastoral care services including patient visitation, counseling and therapy, recruiting
and training volunteer staff, providing programs for local religious organizations, and developing educational programs for
staff, patients and/or visitors.
Responsible for monitoring patient satisfaction with treatment within the hospital. Also responsible for resolving patient
issues and supervising other patient relations representatives.
Responsible for developing and implementing programs and projects aimed at increasing the general public's awareness,
understanding, and knowledge of the hospital and enhancing the hospital's image in the community.
Leads the organization's quality improvement programs and processes. Provides training, defines methodologies, directs
the collection and analysis of data, and promotes support for best practices and evidence-based medicine.

Responsible for developing, maintaining and supervising volunteer workers who contribute their services to supplement the
hospital's regular personnel.
           Hospital Facility Services
Responsible for clinical dietetics in the hospital. Supervises dietitians. Ensures clinical dietetics operates within budget and
in accordance with performance standards.
Responsible for overall functions of the Bio-medical Department, including safety, preventive maintenance, repair, and
calibration of all electronic/computerized/mechanical patient equipment.
Position is responsible for the organization and coordination of the storage, preparation, and distribution of medical and
surgical supplies and equipment. Holds responsibility for ensuring that the established aseptic standards are upheld.

Responsible for the overall management of the hospital's housekeeping services including sanitary conditions, cleanliness,
attractiveness, disposal of trash and waste, and cleaning of patients' rooms, work areas, etc., in accordance with the
hospital's environmental standards.
Develops and approves plans and designs for all major construction and renovation projects. Purchases real estate and
selects and manages architects and contractors. Monitors progress and compliance with standards, specifications, and
budgets.
Responsible for the overall maintenance of building, equipment and grounds. Supervises the installation, operation, and
maintenance of heat, power, light and other service utilities.
Responsible for the overall management of the Dietary Department including policies, procedures, dietary planning, menu
formulation, food purchasing, storage, preparation and delivery to patients, employees, and visitors.

Directs the management, improvement, and acquisition of all properties and facilities of the reporting unit. Directs and
reviews all plans for renovation and new construction; has primary interface with internal and external architects and
contractors; purchases or reviews purchase of real estate, major plant equipment, or supplies; and ensures that all safety,
health, and cost standards are maintained.
Responsible for the overall security of the hospital's personnel, property, and equipment including supervision of security
officers, investigation of existing or potential security problems, maintenance of close working relationships with local law
enforcement agencies.
         Hospital Financial Services
Responsible for the overall supervision of the Admitting Office including patient interviewing, obtaining necessary personal
and financial data, admission eligibility, arrangements for inpatient admission and preparation of admission records,
transfers and other data.
Position is accountable for all services related to preparation of hospital budget; continually analyzes budget for variances.
Provides information to top management for decision-making.
Responsible for managing hospital Business Office personnel. Ensures efficiency and control of billing, record-keeping,
credit and collections, and write-offs.
Identifies opportunities for cost savings through operational improvements. Provides information to assist senior
management in making financial, operational, or policy decisions.
Manages the day-to-day financial operation of the hospital. Establishes and maintains accounting procedures for the
keeping of fiscal records. Maintains accounting and statistical information to assist in management decision-making.

Manages protective and constructive audits to review effectiveness of controls, financial records, and operations.
Responsible for patient accounting services, including patient and insurance billing, credit, and collections. May supervise
lower-level managers/supervisors over specific functions. Ensures department operates within budget and in accordance
with performance standards.
Responsible for supervising the preparation of the hospital’s wage and salary payroll. Ensures accounting distribution and
preparation of deductions. Oversees the maintenance of individual payroll records, completion of W-2 forms, and
preparation of special payroll reports. Ensures proper governmental reporting and compliance.
Plans and directs the activities associated with third-party reimbursement for services. Responsibilities may include
formulating and implementing procedures for filing reimbursement claims, ensuring timely and accurate claims payment,
initiating and resolving reimbursement appeals, and filing required cost reports in support of reimbursement claims.

Plans, develops, and implements new systematic approaches to maximizing revenue and cash flow. Redesigns processes
and systems used to set charges, negotiate with third-party payers, bill patients and insurers, file Medicare cost reports and
claims, and pursue denied claims and delinquent accounts. This job is broader and more strategic than the traditional head
of business office/patient financial services or head of reimbursement, and includes responsibility for managed care
contracting and financial planning.
Directs development of risk management and safety programs designed to reduce incidents and magnitude of damage
claims. Directs the collection, analysis, and reporting of information pertaining to potential liabilities and actual claims.
Ensures claims are managed in a timely and effective manner.
         Hospital Human Resources
Responsible for development and implementation of compensation and benefit programs. Directs the analysis of
compensation data to ensure competitive wages, salaries, and benefits while maintaining labor costs.
Responsible for directing the employee relations programs for the hospital. Monitors relations between management and
employees. Develops and maintains programs to promote positive employee relations in the hospital.

Responsible for developing and implementing the hospital’s recruitment and retention strategies and programs. Supervises
employment recruiters and interviewers.
Responsible for recommending and implementing hospital personnel policies and procedures including employment, wage
and salary, benefits, personnel record retention and transaction processing; and provides internal advice to ensure
compliance with applicable laws and governmental regulations related to personnel management.

Responsible for analyzing the educational needs of the hospital's work force and managing training programs aimed at
meeting these needs.
       Hospital Information Services
Directs information systems for clinical operations. Directs maintenance and acquisition of hardware and software relevant
to nursing.
Responsible for the 24-hour operation of the hospital’s computer systems, including the mainframe and peripheral
information system equipment. Schedules use of equipment to maximize its utilization. Typically supervises shift
supervisors or leaders.
Responsible for the production and operations of the Management Information Department, including all phases of system
design, software development, installation and utilization.
Responsible for design, implementation, administration, and maintenance of computer networks. Includes system design
and installation.
Responsible for the development and maintenance of applications programs. Supervises systems analysts, programmers,
and project team leaders.
Responsible for design, implementation, administration, and maintenance of the telecommunication systems, including the
voice and/or data networks.
     Hospital Materials Management
Responsible for the purchase, storing and distribution of all hospital supplies and equipment. Manages and controls the
standards of quantity, quality, and purchase price in accordance with established hospital policy and procedure.

Responsible for purchasing hospital supplies and equipment. Reviews, evaluates, and selects vendors. Supervises
purchasing agents, buyers, and clerical personnel.
       Hospital Nursing/Patient Care
Responsible for directing and coordinating the staff and resources for the hospital’s Dialysis unit, including quality of care,
and compliance with hospital policies. Assures effective utilization of personnel, equipment, and supplies.

Administratively responsible for directing and coordinating the staff and resources of the hospital's Emergency Department,
including effective utilization of personnel and supplies.
Responsible for the directing and coordinating of the staff and resources of the intensive care units including quality of care,
and compliance with hospital policies. Assures effective utilization of personnel, equipment, and supplies.

Responsible for the overall management of patient care services including quality of nursing care, effective utilization of
personnel, compliance with hospital policies, development and implementation of nursing goals, objectives and internal
procedures, and direct supervision of nursing management.
Responsible for the overall operation of the unit which may include the following OB/GYN, LDR (labor, delivery, and
recovery), and nursery. Works with other departments, such as neonatal and nursery, to coordinate patient care.

Responsible for the management of Med/Surg patient care services including quality of nursing care, effective utilization of
personnel, compliance with hospital policies, development and implementation of nursing goals, objectives and internal
procedures, and direct supervision of nursing management.
Responsible for providing in-service nursing education and training programs. Identifies development and training needs
and develops (or purchases) training programs to meet such needs for the hospital’s nursing department. Monitors
effectiveness of nursing education and training programs. Supervises nurse educators and trainers. Ensures conformance
with current nursing practices and procedures.
Responsible for the management of the department including scheduling patients for surgery, training and monitoring
nursing personnel, and providing assistance to physicians in the preparation and performance of patient surgery. Assures
effective utilization of personnel, equipment, and supplies.
                Physician Practice
Position is responsible for recruiting physicians to fill positions within the physician practice. May work within the
organization as well as with external organizations in order to identify possible recruits.
Directs physician relations for the medical staff. Responsible for physician recruitment, physician marketing, and physician
problem-solving. Serves as liaison between physician group and healthcare organization.
Position is responsible for the overall management and coordination of the administrative functions of multiple physician
practice facilities.
Position is responsible for the overall management and coordination of the administrative functions of one physician practice
facility.
Position is responsible for the planning and management of the financial functions within the physician practice. Coordinates
accounting functions, such as billing, collections, accounts receivable, and claims.
      Hospital Professional Services
Responsible for overall functions of the behavioral health unit including analyzing and interpreting patient information,
assisting in diagnosis and treatment, counseling patients, and providing psychological testing services. Provides direct
supervision of departmental staff.
Responsible for managing the diagnostic cardiology services of the hospital. May also include inpatient rehab, cath lab, and
OR. Services coordinated include but are not limited to EKGs, stress testing, holter monitoring, and echocardiographs.

Responsible for overall functions of the child care/daycare center including planning and improving existing programs.

Supervises and coordinates community outreach activities designed to enhance service delivery to local or regional
businesses. May provide for hospital's employee health services as well as those of local businesses.
Responsible for the managing and directing of the hospital’s fitness center and wellness program. Develops programs to
promote a healthy lifestyle for hospital employees and fitness center members.
Responsible for managing hospital's home health activities which may include personnel functions, quality assurance,
reimbursement, business development, and coordination with hospital departments and medical staff.

Has overall management responsibility for organization's hospice program. This may include personnel functions, staff
training and development, community/agency networking, quality assurance, and patient-family education to the grieving
process.
Manages and directs departmental staff in the timely performance of laboratory tests for the diagnosis and treatment of
patients. Schedules, assigns work, and checks validity of test results. Works closely with the Laboratory's Chief Pathologist
in assuring high quality departmental performance and effective utilization of resources.

Top management position in a long-term care facility, reporting to hospital governing board. Maintains ultimate
administrative responsibility.
Responsible for the overall management of patient care services in a long-term care facility including quality of nursing care,
effective utilization of personnel, compliance with facility policies, development and implementation of nursing goals,
objectives and internal procedures, and direct supervision of nursing management.
Directs the operations and staff of the neurosciences area. May also include responsibility for sleep lab.
Responsible for overall management of the Oncology department, including supervision of staff therapists and other staff,
dosimetry, safety, and quality assurance. Works in cooperation with medical oncologist and medical staff. May oversee
radiation therapy.
Responsible for administratively directing and coordinating hospital services provided to outpatients, such as outpatient
surgery, radiology, physical therapy, speech pathology, etc.
Responsible for managing the overall activities of the hospital's pharmacy including compounding, packaging, and dispersing
of drugs, proper maintenance of departmental inventory, and purchasing of pharmaceutical items in accordance with
established hospital policy. Provides consultation directly, and through staff pharmacist, to hospital's medical staff and
nursing personnel.
Responsible for overall management of the department including supervising staff technologists, assuring timely processing
of x-ray reports, proper maintenance of medical imaging equipment, and effective utilization of personnel and supplies.
Works in cooperation with the department's medical director.
Responsible for overall department operations including training, assisting and managing staff therapist and technicians in
administering medical gases and aerosolized drugs to patients.
Responsible for the development, management, and operations of a service line (e.g., Cardiovascular, Oncology, Women &
Children) in a hospital. This position must direct inpatient nursing operations for the service line. May be responsible for
ambulatory clinics and/or diagnostics for the service line. Typically reports to the CEO or COO.
Responsible for the development, management, and operations of a service line (e.g., Cardiovascular, Oncology, Women &
Children) in a hospital. Develops and implements business, marketing, and operating plans for the service line. May be
responsible for ambulatory clinics and/or diagnostics for the service line. Typically reports to the CEO or COO.

Responsible for the overall operation of the department including gathering, analyzing and interpreting social and economic
information to assist in diagnosis, treatment and rehabilitation of patients, counseling patients and/or their families, and
developing community social and health education programs. Provides direct supervision of departmental staff.


     Hospital Rehabilitation Services
Responsible for supervising and directing departmental staff. Develops and implements departmental policies and
procedures, assigns patients to staff, and monitors patients' progress.
Responsible for managing overall department operations including assigning patients to staff therapist, developing improved
methods and standards for rehabilitating disabled, injured and diseased patients, conversing with patients' physicians
regarding appropriate type of treatment.
Responsible for managing the activities of multiple rehabilitative departments, such as Occupational Therapy, Physical
Therapy, Speech Pathology, Respiratory Therapy and/or Recreational Therapy. Permanent employees must be on staff in at
least two or more of the previously mentioned disciplines. Responsibilities encompass managing operations including
scheduling, assigning patients to staff, and monitoring treatment of patients.
Responsible for managing departmental operations including scheduling, providing and/or monitoring the treatment of
patients with speech disabilities.
                Hospital Managers
Responsible for professional-level accounting personnel. Certifies accuracy of operating and financial reports to senior
management. Reports to Controller or other Director-level finance manager.
Responsible for majority of patient accounting and billing personnel, to include all billing operations and/or some/all
collections operations. Reports to business office or patient accounting director.
Plans and organizes the operation of the non-invasive testing (e.g. stress testing, EKG) of patients for possible circulatory
and heart disorders.
Principal manager of case management, to include analysis of cost, length of stay, utilization, and clinical quality. Monitors
guidelines for working with insurers to determine cost effectiveness of plans.
Manages personnel and operations of the cardiac catheterization lab. Responsible for scheduling, productivity, physician
relations, and quality of department. Typically reports to the Director of Cardiovascular Services/Heart Institute.

Responsible for the coordination of storage, sterile preparation, and distribution of medical and surgical supplies and
equipment. Reports to materials management director.
Responsible for day-to-day operations of a single-site within a multiple-site organization or majority of operations at a single-
site organization..
Manages the organization's compensation and benefits programs, including but not limited to: job evaluation, performance
appraisal, salary and incentive programs, life and health insurance, disability, pension and profit sharing programs, etc.
Evaluates compensation and benefits programs and recommends modifications to maintain the organization's objectives and
competitive position in the marketplace.
Responsible for managing the hospital's construction process for new facilities, renovations, and space reallocation.
Coordinates preparation of construction documents (e.g., blueprints, subcontractor agreements, bonding, licensure, etc.) and
oversees construction work, including internal resources, subcontractors, and vendors. Ensures necessary permits, waivers,
and release forms are obtained.
Primary lead on analyzing financial information to support strategic decisions and operation improvement projects. Provides
information to assist senior management in making financial, operational, or policy decisions. Reports to a finance director.

Directs and manages personnel responsible for all or a majority of materials distributions.
Manages the recruiting and selection activities of the company to employ, place, and/or transfer internal and external
executives, managers, professionals, technicians, and support staff to ensure adequate staffing. Identifies sources of
candidates, initiates and maintains relationships with outside sources (e.g., employment agencies, recruiters, colleges, and
job fair sponsors). Directs the design and placement of employment advertising. Evaluates selection criteria and testing
techniques to ensure compliance to standards; participates in the development and implementation of revisions. Develops
and controls employment/recruiting expenditures budget. Ensures adherence to all federal, state, and local regulations
governing the employment process.
Responsible for the operation and maintenance of the organization's buildings, equipment, and grounds. Supervises the
installation, operation, and maintenance of heat, power, light and other service utilities. Reports to a support services
director.
Responsible for overall operation of the gift shop to include staffing, inventory control, and general business office
operations.
Responsible for developing and managing personnel and systems to ensure management of patient records including
coding and filing and compliance with protocols and procedures. Responsible for communication with internal departments
and physician offices.
Manages the implementation and maintenance of human resources records into electronic data processing systems.
Implements efficient means of data collection and maintenance. Supervises generation of regular and special reports
regarding employee skills, pay data and related information. Recommends changes in methods or procedures to increase
efficiency.
Responsible for managing the staff and operations of one or more areas of information services. Acts as liaison between
information services and other hospital areas in order to determine information systems needs, define projects and priorities,
and plan equipment acquisition. Reports to director of Information Technology.
Responsible for one or more lab sections (histology, microbiology, phlebotomy, etc.). Reports to a laboratory director at the
site or corporate-level.
Has 24-hour responsibility for the management of the Maternal/Child unit. Responsible for quality of nursing care, effective
utilization of personnel, and compliance with hospital policies. If more than one incumbent, report data as an average.

Has 24-hour responsibility for the management of the Med/Surg unit. Responsible for quality of nursing care, effective
utilization of personnel, and compliance with hospital policies. If more than one incumbent, report data as an average.

Has 24-hour responsibility for the management of one or more nursing units. Responsible for quality of nursing care,
effective utilization of personnel, and compliance with hospital policies. If more than one incumbent, report data as an
average.
Oversees operations and relationships with local community businesses/corporations for occupational health program.
Manages all aspects of an organization's employee health services.
Responsible for a site admissions office, with responsibilities generally including patient interviewing, obtaining necessary
personal and financial data, determining admission eligibility, and preparing admission records, transfers and other data.

Oversees implementation of specific safety policies and procedures as delegated by a quality director. Conducts periodic site
inspections to assess compliance with federal laws related to occupational safety and hazardous waste disposal. Maintains
all necessary documentation of inspections and follow up.
Manages and coordinates activities of payroll systems. May manage and coordinate activities of multiple payroll systems
and or payroll supervisors at different locations. Manages the payroll function of processing timecards, compiling payroll
statistics, maintaining payroll control records, recording hours of work, and calculating payrolls.
Responsible for one pharmacy unit, such as an outpatient, inpatient, or satellite pharmacy. Reports to the pharmacy
director.
Manages one or more commercial, industrial, or residential real estate properties for an organization. Typically exists where
an organization has significant property holdings.
Responsible for the procurement of all supplies and equipment. Reviews products offered by vendors, examines supply and
equipment requests, and orders supplies and equipment while maintaining price control and quality standards in accordance
with established purchasing procedures.
Responsible for overall management of Radiation Therapy department, including supervision of staff therapists and other
staff, dosimetry, safety, and quality assurance. Works in cooperation with medical oncologist and medical staff. Typically
reports to director of oncology.
Responsible for the management of operations and staff for one or more areas of surgical services (scheduling,
perioperative services, PACU, anesthesia, surgical support services). Typically reports to a director of surgical services.

Manages the organization's training by conducting needs assessments, developing appropriate programs including the
preparation of aids/materials, and conducting a variety of training programs. May contract with outside vendors in the
development and conduct of training programs. Coordinates employee participation in outside vendor training.

Manages the operation of transcription services to include planning, scheduling, staffing, budgeting, and administering
policies and procedures. Checks and distributes reports to physician offices and medical records department.

				
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Description: Employee Performance Appraisal Samples document sample