Position Descriptions Nursing Job Family Case Manager RN: 1028 Charge Nurse: 1258 Clinical Nurse Specialist (MSN): 1052 CRNA: 1004 Employee Health Nurse: 1053 Home Health LPN: 1054 Home Health Nurse RN: 1031 House Supervisor: 1401 Infection Control Nurse: 1055 LPN/LVN (Passes Medications): 1009 Nurse Midwife: 1481 Nurse Practitioner - General: 1033 Nurse Practitioner - Specialty: 1663 Nursing Education Instructor: 1056 Nursing Unit Manager: 1013 Patient Educator (RN): 1064 Physician Assistant: 1035 Registered Nurse - First Assist: 1065 Registered Nurse - Operating Room: 1066 Registered Nurse - Physician Clinic: 1062 Registered Nurse - Staff: 1023 Registered Nurse - Staff (BSN): 1662 Shift Supervisor (RN): 1223 Utilization Review RN: 1058 Clinical Professional/Technical Job Family Athletic Trainer: 2318 Audiologist: 2027 Cardiovascular Technician (Non-Invasive): 2075 Cardiovascular Technologist (Invasive): 2002 Cath Lab Tech (RT): 2061 Clinical Dietician (ADA): 2029 CAT Scan (CT) Technician: 2059 Cytotechnologist: 2005 Dosimetrist: 2006 Emergency Medical Technician (EMT): 2349 Exercise Physiologist: 2030 Histotechnologist (ASCP): 2007 IOM Technologist: 2659 Laboratory Technician (MLT): 2008 Mammographer: 2060 Medical Physicist: 2010 Medical Technologist (ASCP): 2011 MRI Technician: 2032 Nuclear Medicine Technician: 2012 Occupational Therapist: 2014 Orthopedic Technician: 2476 Orthotist/Prosthetist: 2459 Paramedic: 2057 Perfusionist: 2015 Pharmacist - Clinical: 2450 Pharmacist - Staff: 2016 Physical Therapist: 2017 Polysomnographic Technician: 2076 Radiation Therapy Technologist: 2018 Radiologic Technologist (ARRT): 2019 Recreation Therapist: 2037 Respiratory Technician (Certified): 2020 Respiratory Therapist (Registered): 2021 Social Worker (BSW): 2050 Social Worker (MSW): 2051 Special Procedures Technician: 2022 Speech Pathologist: 2040 Substance Abuse Counselor: 2041 Surgical Technician (Certified): 2024 Ultrasonographer: 2025 Non-Clinical Professional/Technical Job Family Accountant (A.D. Degree): 3372 Accountant (B.S. Degree): 3113 Accountant (Senior/CPA): 3371 Benefits Specialist: 3072 Biomedical Technician: 3001 Budget Analyst: 3117 Buyer: 3245 Chaplain: 3466 Charge master Coordinator: 3661 Clinical Information Systems Specialist (RN): 3478 Compensation Analyst: 3071 Database Administrator: 3042 Employee Relations Specialist: 3077 Employee Training Specialist: 3553 Executive Assistant: 3131 Financial Analyst: 3120 Financial Counselor: 3121 Grant Writer: 3103 Help Desk Specialist: 3186 HIPAA Coordinator: 3067 HRIS Specialist: 3074 Human Resources Generalist: 3073 Internal Auditor: 3383 IT Support Specialist: 3044 Marketing/Public Relations Specialist: 3310 Medical Librarian (MS): 3256 Network Administrator: 3043 Nurse Recruiter: 3479 PACS/RIS Administrator: 3480 Patient Representative: 3309 Physician Recruiter: 3139 Programmer: 3378 Quality Assurance Coordinator: 3036 Recruiter: 3182 Reimbursement Analyst: 3123 Safety Specialist: 3070 Staffing Coordinator: 3351 Systems Analyst: 3046 Systems Analyst (Senior): 3045 Telecommunications Technician: 3467 Web Developer: 3379 Worker's Compensation Specialist: 3665 Patient Care & Business Support Job Family Accounts Payable Clerk: 4114 Accounts Receivable Clerk: 4115 Administrative Assistant: 4471 Administrative Assistant to the Board/CEO: 4658 Admissions Representative: 4106 Anesthesia Tech: 4440 C.O.T.A.: 4003 Carpenter: 4232 Central Supply/SPD Tech: 4472 Certified Nursing Assistant (CNA): 4482 Chef: 4657 Coder: 4069 Cook: 4144 Courier: 4656 Credit & Collections Specialist: 4374 EEG Technician: 4047 EKG Technician: 4048 Electrician: 4233 EMG Technician: 4660 Executive Chef: 4146 File Clerk: 4421 Food Service Worker: 4148 Food Service Supervisor: 4337 Gift Shop Clerk: 4347 Groundskeeper: 4236 Home Health Aide: 4262 Housekeeper: 4169 Human Resources Assistant: 4180 HVAC Mechanic: 4237 Laboratory Assistant: 4202 Laundry Room Attendant: 4465 Mail Clerk: 4377 Mailroom Supervisor: 4664 Maintenance Worker: 4240 Materials Management Clerk: 4473 Medical Records Technician (ART): 4049 Medical Records Supervisor: 4343 Medical Staff Credentialing Specialist: 4068 Medical Transcriptionist: 4483 Mental Health Technician: 4108 Monitor Technician: 4350 Painter: 4241 Patient Accounts Representative: 4539 Patient Care Technician: 4267 Patient Registrar: 4474 Patient Transporter: 4352 Payroll Clerk: 4564 Pharmacy Technician: 4285 Phlebotomist: 4063 Physical Therapy Assistant (Certified): 4034 Plant Operations Technician: 4475 Plumber: 4242 Purchasing Clerk: 4250 Receptionist: 4133 Scheduler: 4499 Security Officer: 4331 Switchboard Operator: 4193 Tumor Registrar (CTR): 4155 Unit Secretary: 4461 X-Ray Equipment Tech: 4243 Position Descriptions Coordinates care for patients. Facilitates discharge planning and patient education. Establishes authorization for inpatient services. Assigned to supervise, orient, and coordinate the work of RNs, LPNs, and aides on a nursing service unit in the absence of the supervisor or manager. Works with patients with unresolved needs or complex nursing care issues which are in the clinician's area of specialty. Identifies specific patient problems and implements specialized care through teaching and consultation. Certified Registered Nurse Anesthetist. Administers intravenous, spinal, and other anesthetics to render persons insensible to pain during surgical procedures, deliveries and other medical procedures. Provides employee health services for organization's personnel, including employee emergency patient care services and assisting physician in employee health screening and checks. Administers routine services in caring for home health patients. Assists R.N. in care of the more acutely ill. Performs treatments, administers medication, instructs patients and their families in appropriate care. May supervise aides in the patient’s home. Assumes responsibility for supervision and administrative decision making for the care and coordination of nursing and patient care services during the evening, night, weekend, and holiday shifts. Assures that hospital policies and procedures are followed. Coordinates, implements and monitors the infection control measures in the delivery of patient care services. Administers routine services in caring for selected sub-acute, convalescent, and chronic patients, and assists R.N. in care of the more acutely ill. Provides care to obstetrical patients, manages normal labor and delivery. Occasionally coordinates postpartum actions. Required: certification as a Certified Nurse Midwife. Provides general medical care and treatment to patients under direct supervision of physician. Provides specialized medical care and treatment to patients under direct supervision of physician. Provides orientation instruction and in-service training programs for patient care personnel. Responsible for quality of nursing care, effective utilization of personnel, and compliance with hospital policies. Position has 24-hour responsibility for the management of one or more nursing units. Assess, plan, implement, and evaluate the effectiveness, of the organizations health education programs for patients and community residents. Typically emphasizes women’s health and child/adolescent issues. Provides health care services to patients under direction and responsibility of physician. Serves as the primary assistant to the surgeon during an operation. Performs instrument passing, wound closure and a variety of surgical skills and procedures. Provides professional nursing services in the assessment, treatment, and care of patients in the OR. Provides professional nursing care to patients, including assisting with exams and procedures, patient education and maintenance of medical records. Requires state licensure. Provides professional nursing services in the assessment, treatment, and care of patients. Provides professional nursing services in the assessment, treatment, and care of patients. BSN required. Coordinates and supervises nursing and other organization personnel on the evening and night shifts. Reviews patient admissions for appropriateness, length of stay, certification, and use of ancillary services, and conducts medical care studies as directed. mily Provides rehabilitation services to orthopedic and sports-related injured patients and coordinates sports medicine services provided by the hospital. Determines type and degree of hearing impairment and implements habilitation and rehabilitation services for patient. Performs non-invasive cardiology tests such as cardiac stress tests, Holter monitors, echocardiography, and electrocardiography (EKG’s). Assists physicians with invasive cardiovascular procedures such as pacemaker insertion and replacement, open heart monitoring, hemodynamic monitoring, etc. Aides physician during cath procedure. Performs various tests of multiple blood samples obtained through catheterization or other means from specific areas within the patient’s heart or lung to determine the concentration of gases in order to aid the physician. Plans therapeutic diets and implements preparation and service of meals for patients. Prepares and positions patients and operates CT Scan equipment to produce three-dimensional images of the body. Stains, mounts and studies cells of the human body to detect evidence of cancer and other pathological conditions. Performs dosage calculations for radiation treatments. Simulates and verifies patient treatment fields. Calculates and loads radioactive materials for implants. Generates optional computerized treatment plans. Provides emergency services to injured or sick patients until licensed professional personnel or a physician is available. Develops, implements, and coordinates exercise programs and administers medical tests under physician’s supervision. Prepares microscope slides of human tissue for pathological examination. Operates EEG and EVP monitors during surgery when intra-operative evoked potential monitoring is required in any medical situation where there may be a significant risk of serious neurological complication. Alerts the surgeon of any changes in amplitude. Makes routine bacteriological, serological, hematological, and related examinations; assists in the preparation of pathological specimens for examinations and in other procedures in a hospital laboratory. Prepares patients and operates mammography x-ray units to produce diagnostic radiographic films for interpretation by radiologist. Oversees all radiation safety duties, including: acquisition, monitoring, accurate administration, and disposal of all radioactive agents used in patient treatment. Ensures organization's compliance with all regulatory agencies. May observe and supervise Makes varied or specialized bacteriological, serological, hematological and related examinations; assists in the preparation of pathological specimens for examinations and other procedures in a hospital laboratory. Prepares and positions patients and operates MRI equipment to produce cross-sectional images of the body. Operates radioscopic equipment to produce scanograms and measure concentrations of radioactive isotopes in specified body areas to aid in the diagnosis of patient illness. Provides directed activities to assist in treatment and rehabilitation of mentally ill or physically handicapped patients. Performs procedures under the supervision of a nurse or physician; assists the physician in the operating room and emergency department. Certification as orthopedic technician. Highly skilled technical work in fabrication fitting and repair of orthotic and/or prosthetic appliances for disabled patients. Confers with medical staff on the progress of orthotics and/or prostheses and any patient difficulties in use. Performs emergency procedures to injured or sick patients. May start IVs, administer medications, etc. Maintains and operates heart-lung bypass equipment in surgical procedures. In addition to routine pharmacist duties, performs specialized consults and pharmacological interventions in the clinical setting. Acts as a resource to medical staff, pharmacists, nursing staff, etc. May also be involved in clinical research. Compounds and dispenses medicines and pharmaceutical preparations according to authorized prescriptions; performs routine tests on drugs; consults with medical staff. Administers various physical therapeutic treatments to patients based on physician orders; assists in keeping patient related records and preparing reports. Performs sleep disorder testing and technical analysis of sleep disorders tests. Radiation Therapy Technologist: Takes radiologic films of various portions of the body to assist in the detection of foreign bodies and the diagnosis of diseases and injuries. Plans, organizes, and directs medically approved recreation program for patients. Administers oxygen and all forms of inhalation therapy to patients as prescribed by a physician; cleans and repairs oxygen equipment. Administers oxygen and all forms of inhalation therapy to patients as prescribed by a physician; cleans and repairs oxygen equipment; may be involved in diagnostic studies under direct supervision of a physician. Provides service to patients with personal, social, financial, and environmental problems. Participates in social and health programs in the community. Provides service to patients with personal, social, financial, and environmental problems. Participates in social and health programs in the community. Takes radiologic films of the body requiring specialized or complicated procedures to assist in the detection of foreign bodies and the diagnosis of diseases and injuries. Specializes in diagnosis and treatment of speech and language problems. Engages in scientific study of human communication. Counsels and aids individuals and families requiring assistance dealing with substance problems, such as alcohol or drug abuse. Performs a variety of duties including sterile set-up, instrument passing, etc., in assisting an operating room team. Performs diagnostic procedures on patients using ultrasound waves to examine tissue and body structures. ob Family Applies principles of accounting to maintain general accounting system in an organization. Assists in the preparation of financial and operating reports. Applies principles of accounting and statistical analysis to install and maintain general accounting system in an organization, and prepares financial and operating reports from statistical data. Applies principles of accounting and statistical analysis to install and maintain general accounting system in an organization, and prepares financial and operating reports from statistical data. Typically has CPA. Coordinates health, dental, and life insurance programs. Answers frontline questions, processes paperwork, and maintains current knowledge of any benefit plan changes. Performs routine and preventive maintenance on electronic medical equipment in a hospital. Develops and analyzes organization budgets and budget projections. May also assist executives and managers in the development of their own budgets. May also assist in the development of cost data and coordinate productivity information. Coordinates the purchase of materials, supplies and equipment for organization use. Performs pastoral care duties including counseling, conducting services and crisis intervention. Maintains the Charge master Maintenance files with current and appropriate charging information including pricing, HCPCS codes and descriptions, revenue codes, CPT-4 codes, etc. Researches reimbursement issues and assigns accurate CPT4/HCPCS and Revenue codes Leads collection, analysis, and dissemination of data to enable Nursing staff to assess the environment and forecast trends. Leads research initiatives, and collaborates with researchers on department projects. RN required. Collects and analyzes wage and salary data to facilitate compensation management functions. Evaluates jobs using established evaluation systems, determines grades, and prepares records of the validity of the evaluations. Assists in the administration of Maintains and administers all computerized databases. Informs users of various databases and reports on long-term plans necessary for proper usage. Administers organization-wide employee relations policies and procedures. Audits the organization to identify potential employee relations issues, and recommends appropriate actions to resolve those issues. May participate in the grievance procedures an Administers, organizes, and conducts training and educational programs in connection with management and promotional development, on-the-job training, and employee orientation. Maintains records of training activities and employee progress. As assigned by an executive, carries out special projects related to the hospital operation. Researches procedures and operations, gathers data, and prepares reports and recommendations. This is a management position, not an administrative position. Performs research and analyses in budgeting, investments, financial trends, and produces forecast information. Responsible for collecting, interpreting and analyzing statistical data to prepare comprehensive reports. Assists patients in obtaining Medicaid, Medicare or similar coverage when needed. Also may assist patients in filing insurance claim forms, disability claims, or similar types of documentation. Prepares proposals for submittal to potential funding sources to obtain funds for ongoing or special institutional projects. Provides first line support to end-users by answering questions, solving basic and intermediate problems relating to all systems. Oversees all ongoing activities related to the development, implementation, and maintenance of the organization’s policies and procedures covering privacy of, and access to, patient health information. Ensures compliance with all federal and state laws. Researches, analyzes, designs and maintains computer systems in support of human resources. Prepares statistical summaries and special reports from HRIS involving skills, pay grade and performance data, and payroll information. Responsible for day-to-day administration of policies and programs covering several or all of the following areas: compensation, benefits, training, recruiting, employee/labor relations, safety, and HRIS. Appraise adequacy of internal controls. Evaluate process for effectiveness and efficiency. Report findings and recommendations to management. Responsible for general maintenance and minor repairs on computer system equipment. Responsible for keeping an inventory of computers, parts and software. Provides end-user support on all hardware/software installation and maintenance issues. Implements marketing strategies to promote the organization and its programs and services to the general public. Assists with internal communications designed to keep employees informed of critical events within the Organizes and maintains medical library. Is responsible for acquisition of new publications and cataloging of materials. Responsible for the local area network, including performance, maintenance, security, upgrade and acquisition. May negotiate with vendors and oversee installation of new hardware or software. Develops and maintains policies, procedures, standards Recruits/screens nurse applicants, represents the organization at nursing job fairs, responds to inquiries about available nursing positions, assists in nurse retention programs and develops/implements the nurse recruitment media plan. Duties include all aspects of implementation, project management, daily PACS/RIS operation, integrity of the PACS/RIS, end- user training and support and the interfaces between the PACS and RIS Assists patients and families during and after an organization stay. Follows up on complaints and questions that may arise. Responsible for the recruitment and placement of physicians and/or mid-level providers for the network. Designs programs and implements computer software. Monitors activity of in-house computing system and serves as liaison between Data Processing and organization users. Interprets and implements quality assurance standards in hospital to ensure quality care to patients. Screens and interviews job applicants to determine qualifications for employment with the organization. Keeps informed of reimbursement requirements and regulations from Medicare, Medicaid, Blue Cross or other third-party payers. Acts as liaison between third-party payers and the organization. Assists in the development and implementation of safety policies and procedures. Conducts periodic site inspections to assess compliance. Maintains all necessary documentation of inspections and follow-up. Prepares and distributes staffing schedules for nursing units; maintains staffing records; maintains float pool/on-call pool records and assists head nurses in covering staffing shortages. Designs, codes, tests, debugs, documents and maintains basic programs from design details provided. May serve as research resource in development and modification of programs. Designs program specifications including objectives and scope of projects. Solves complex problems involving capacity, limitations, operating time and output form. Able to complete all phases of a project at the most technical level and may perform supervisory functions Provides technical expertise including programming, maintenance, installation, and trouble-shooting to communications systems. Designs and builds web pages using a variety of graphics software applications, techniques, and tools. Requires understanding of web-based technologies and thorough knowledge of HTML, PhotoShop, Illustrator, and/or other design- related app Provides support in administration of workers' compensation program. Responsible for claims administration and audits, report preparation, and compilation of statistics. Interfaces with employees, managers, insurance carriers, medical personnel and attorneys Family Verifies accuracy of invoices from vendors for organization purchases and prepares authorizations for disbursements. Maintains systematic set of organization accounts receivable records and posts charges to individual ledger accounts of organization patients. Receives payment from patients and may also prepare bank deposits. Performs administrative duties for the CEO, such as greeting visitors, arranging appointments, preparing minutes of meetings, and occasionally supervising work of one or more clerical employees in the executive offices. Responsible for various skilled administrative functions for the CEO or Board of Directors. Greets visitors, arranges appointments and travel, and prepares minutes of meetings and conferences. Interviews incoming patients or relatives to obtain identifying information or other data required for admission. Responsible for requisitioning, setup, cleanup and maintenance of anesthesia equipment. May Prepare IV solutions. Assists Occupational Therapist in administering medically prescribed occupational therapy programs in rehabilitating patients. Performs skilled carpentry work in alteration, repair and maintenance of building and equipment. Cleans, sterilizes and assembles equipment, supplies and instruments according to prescribed procedures and techniques. Assists nursing personnel in providing patient care in assigned areas. Certification as defined by Medicare required. Supervises, coordinates, and participates in activities of cooks and other kitchen personnel engaged in preparing and cooking foods. Converts diagnosis and procedure data from patient medical record to ICD-9-CM or similar coding scheme. Completes reimbursement or data abstraction forms for submission to appropriate parties. Prepares simple and routine food dishes and performs a variety of tasks in the preparation and cooking of soups, meats, vegetables, desserts and other foodstuffs for patient and employee consumption. Delivers messages, telegrams, documents, packages, and other items to business establishments and private homes. Keeps record of items received and delivered. Processes, monitors and investigates charges owed to the organization. Sends overdue notices to delinquent accounts and forwards uncollected accounts to a collection agency. Instructs and prepares patient for EEG tests; takes necessary readings and/or makes records of same. Instructs and prepares patient for EKG tests; takes necessary readings and/or makes records of same. Performs skilled electrical work in the installation, alteration, maintenance and repair of electrical systems and equipment. Performs EMG testing using an electromyograph. Generates electrical recordings of muscle activity to aid in the diagnosis of neuromuscular disease, which affects muscle and peripheral nerves. Supervises and coordinates all culinary activities with Food & Nutrition Services, including purchasing, inventory control, menu development, and food preparation. Performs general clerical duties, most of which relate to word processing and/or typing. Performs a variety of tasks associated with the preparation or service of meals and diets. May collect, wash and sort dishes, clean dining area, prepare trays, deliver food to the patients and dispose of refuse. Oversees food service activities. Hires, trains, evaluates, and supervises food service staff. Responsible for serving customers in the hospital gift shop. Assists customers in finding items, collects money for purchases, and makes change. Also may restock shelves and maintain the cleanliness of the shop. Maintains and cares for organization's grounds by mowing grass, trimming shrubs, etc. Provides personal care such as bathing, dressing, general hygiene, etc. to patients in their homes. Cleans, sweeps, mops, waxes floors. Cleans and dusts patient rooms, rest rooms, offices, laboratory, and other areas of the physical plant. Maintains employee personnel record systems in an organization's personnel department; may collect employee information and compile data for reports, surveys, etc. Repairs and services heating, ventilating, air conditioning and refrigeration systems throughout the hospital. Assists medical technologists in performing routine laboratory tests; may collect blood and urine samples from nursing floors and perform related duties in the medical laboratory. Operates washers, extractors, dryers, and conveyor belts. Responsible for the receipt and distribution of daily mail. Oversees all activities of the mailroom including receipt, sorting, and distribution of incoming mail and preparation of outgoing mail. Hires, trains, evaluates, and supervises mailroom staff. Performs general, mechanical and preventative maintenance as well as inspections, servicing, repair and overhaul of equipment and facilities. Manages inventory control such as receiving, stocking and distributing materials, supplies and equipment. Prepares statistical reports, codes diseases and operations according to accepted classification; maintains indexes according to established plans and procedures. Oversees all activities of the medical records office. Hires, trains, evaluates, and supervises medical records staff. Coordinates medical staff appointments. Processes applications and verifies licensing and certifications. Coordinates communication of information between medical staff departments and administration. Responsible for transcription of patient medical information and other assigned typing duties using transcribing and word processing equipment. Provides physical and psychological care to mentally ill patients under the direct supervision of a Registered Nurse. Requires a Bachelor's degree. Monitors cardiac rate and rhythm of patients. Keeps accurate records. Requires completion of Coronary Care Course, Monitor Tech Course or six month previous training within the last year. Performs skilled work in painting and redecorating furniture, equipment and building. Assists patients regarding all aspects of their bill and health insurance claims. Counsels patients regarding insurance and billing questions. Assists in pre-certification. Performs direct basic patient care under the supervision of a registered nurse. Is responsible for carrying out limited treatment as assigned. May take vital signs, check surgical dressings, provide personal hygiene and feed patients. Tasks include: interviewing incoming patients, entering their information on admitting forms, explaining hospital regulations, assigning patients to rooms based on illness and accommodations available and occasionally preparing identification bracelets an Provides patient transport between radiology area and patient rooms. Computes wages of employees and posts wage data on payroll records. Works under the direction of a registered pharmacist in compounding and dispensing medications according to prescriptions written by physicians. Draws and labels blood samples and delivers them to the laboratory for hematological exams. Administers various physical therapy treatments to patients under the direct supervision of physical therapist. Operates stationary engines and mechanical equipment including steam boilers, generators, steam turbines, air conditioners, distiller, and water softeners to provide utility services, observes meters to determine operating conditions of equipment. Performs skilled plumbing work in the installation, alteration, maintenance and repair of plumbing systems and associated equipment. Performs clerical and general secretarial duties, scheduling daily activities, retention and organization of documentation/data, follow-up functions for mgmt. staff in Materials Mgmt. Receives incoming visitors for departments or organization; answers various personal and telephone inquiries and performs a variety of duties. Schedules surgical procedures, diagnostic therapy and other treatments. Ensures that physician orders are received. Stands guard or walks about premises of organization or organization's property to prevent theft, violence, or infractions of rules. Directs patrons or employees and answers questions relative to location of organization's services. Operates switchboard to relay incoming, outgoing and interoffice calls. Abstracts patient medical records to identify cancer patients. Maintains/records information on organization's tumor registry. Submits information to appropriate agencies, conducts necessary studies, and prepares reports to ensure continued accreditation. Performs clerical/reception duties, requisitions supplies, equipment and services as directed. Tests, adjusts, and repairs x-ray equipment. Uses complex troubleshooting equipment, schematic diagrams and theories. Bachelor's in biomedical and/or training/experience with major x-ray manufacturer. POSITION DESCRIPTIONS HEALTHCARE SYSTEM System Top Executives Chief Administrative Officer: 1008 Chief Executive Officer (CEO): 1001 Chief Financial Officer (CFO): 1003 Chief Information Officer (CIO): 1052 Chief Medical Officer (CMO): 1009 Chief Nursing Officer (CNO): 1004 Chief Operating Officer (COO): 1002 Top Executive, Ambulatory Services: 1013 Top Executive, Behavioral Health: 1065 Top Executive, Business Development: 1077 Top Executive, Facilities: 1111 Top Executive, Foundation/Fund Development: 1011 Top Executive, General Counsel: 1056 Top Executive, Government Affairs: 1086 Top Executive, Home Health: 1049 Top Executive, Human Resources: 1005 Top Executive, Long Term Care: 1062 Top Executive, Managed Care: 1046 Top Executive, Marketing: 1012 Top Executive, Materials Management: 1027 Top Executive, Mission: 1017 Top Executive, Network Development: 1088 Top Executive, Physician Clinics (Non-M.D.): 1112 Top Executive, Physician Clinics (M.D.): 1016 Top Executive, Planning: 1010 Top Executive, Professional Services: 1006 Top Executive, Public Affairs: 1024 Top Executive, Quality Management (Non-M.D.): 1059 Top Executive, Service Line: 1102 Top Executive, Support Services: 1007 System Administrative Services Deputy General Counsel: 1093 Head of Facilities Planning/Construction: 1084 Head of Health Information Management: 1028 System Financial Services Head of Corporate Compliance: 1019 Head of Finance/Corporate Controller: 1020 Head of Patient Accounts: 1104 Head of Revenue Cycle Management: 1092 Head of Risk Management: 1054 Treasurer: 1091 System Human Resources Head of Benefits: 1114 Head of Compensation and Benefits: 1053 Head of Compensation: 1113 Head of Employee Relations: 1081 Head of Employment: 1089 Head of HRIS: 1090 Head of Human Resources: 1033 Head of Organizational Development: 1115 Head of Training & Education: 1018 System Information Services Head of Information Systems: 1029 Head of Systems Analysis & Programming: 1100 System Managed Care Head of Health Plan: 1087 Head of Mgmt Service Org: 1022 Head of Phys Hospital Org: 1021 Head of Physician Relations: 1076 System Professional Services Head of Laboratory Services: 1023 Head of Pharmacy: 1034 Head of Radiology/Imaging Services: 1038 HOSPITAL Hospital Executives Chief Administrative Officer: 2008 Chief Executive Officer (CEO): 2001 Chief Financial Officer (CFO): 2003 Chief Information Officer (CIO): 2052 Chief Medical Officer (CMO): 2009 Chief Nursing Officer (CNO): 2004 Chief Operating Officer (COO): 2002 Service Line Executive: 2102 Top Executive, Ambulatory Services: 2013 Top Executive, Business Development: 2077 Top Executive, Clinical Research: 2101 Top Executive, Compliance: 2055 Top Executive, Foundation/Fund Development: 2011 Top Executive, General Counsel: 2056 Top Executive, Human Resources: 2005 Top Executive, Managed Care: 2046 Top Executive, Marketing: 2012 Top Executive, Planning: 2010 Top Executive, Professional Services: 2006 Top Executive, Public Affairs: 2024 Top Executive, Quality Management (Non-M.D.): 2059 Top Executive, Support Services: 2007 Hospital Administrative Services Head of Case Mgmt/Utilization Review: 2058 Head of Emergency Planning/Preparedness: 2108 Head of Foundation/Fund Development: 2107 Head of Government Affairs: 2086 Head of Health Information Management: 2028 Head of Infection Control: 2094 Head of Medical Library: 2071 Head of Outcomes Mgmt : 2048 Head of Pastoral Care: 2026 Head of Patient Relations: 2072 Head of Public Relations: 2036 Head of Quality/Process Improvement: 2037 Head of Volunteer Services: 2045 Hospital Facility Services Chief Clinical Dietician: 2110 Head of Bio-Medical Engineering: 2047 Head of Central Supply: 2070 Head of Environmental Services: 2022 Head of Facilities Planning/Construction: 2084 Head of Maintenance/Plant Operations: 2025 Head of Nutrition Services: 2021 Head of Property Management: 2106 Head of Security: 2041 Hospital Financial Services Head of Admissions/Patient Registration: 2014 Head of Budgets: 2015 Head of Business Office: 2016 Head of Decision Support: 2082 Head of Finance (Controller): 2020 Head of Internal Audit: 2060 Head of Patient Accounts: 2104 Head of Payroll: 2103 Head of Reimbursement: 2105 Head of Revenue Cycle Management: 2092 Head of Risk Management: 2054 Hospital Human Resources Head of Compensation and Benefits: 2053 Head of Employee Relations: 2081 Head of Employment: 2089 Head of Human Resources: 2033 Head of Training & Education: 2018 Hospital Information Services Head of Clinical Information Svcs.: 2061 Head of Computer Operations: 2109 Head of IS/IT: 2017 Head of Network IS/IT: 2057 Head of Systems Analysis & Programming: 2100 Head of Telecommunications: 2068 Hospital Materials Management Head of Materials Management: 2027 Head of Purchasing: 2099 Hospital Nursing/Patient Care Head of Dialysis: 2078 Head of Emergency Services: 2019 Head of Intensive Care Services: 2067 Head of Nursing: 2029 Head of Nursing (Maternal/Child): 2066 Head of Nursing (Med/Surg): 2097 Head of Nursing Education: 2098 Head of Surgical Services: 2044 Physician Practice Head of Physician Recruitment: 2079 Head of Physician Relations: 2076 Practice Administrator, Multi Site: 2074 Practice Administrator, Single Site: 2073 Practice CFO/Controller: 2075 Hospital Professional Services Head of Behavioral Health: 2065 Head of Cardiovascular Services: 2069 Head of Child Care/Daycare Center: 2064 Head of Community Outreach/Health: 2083 Head of Fitness/Wellness: 2080 Head of Home Health: 2049 Head of Hospice: 2050 Head of Laboratory: 2023 Head of Long Term Care: 2062 Head of Long Term Care Nursing: 2063 Head of Neuroscience: 2085 Head of Oncology: 2051 Head of Outpatient Svcs./Ambulatory Care: 2032 Head of Pharmacy: 2034 Head of Radiology/Imaging Services: 2038 Head of Respiratory Therapy: 2039 Head of Service Line (Clinical): 2095 Head of Service Line (Non-Clinical): 2096 Head of Social Services: 2042 Hospital Rehabilitation Services Head of Occupational Therapy: 2031 Head of Physical Therapy: 2035 Head of Rehabilitative Services: 2040 Head of Speech Pathology: 2043 Hospital Managers Manager, Accounting: 2200 Manager, Billing: 2201 Manager, Cardiology Services: 2202 Manager, Case Management: 2203 Manager, Cath Lab: 2204 Manager, Central Supply and Sterile Processing: 2205 Manager, Clinic Practice: 2206 Manager, Compensation/Benefits: 2226 Manager, Construction: 2207 Manager, Decision Support: 2208 Manager, Distribution: 2209 Manager, Employment: 2227 Manager, Facilities: 2210 Manager, Gift Shop: 2211 Manager, Health Information: 2212 Manager, HRIS: 2228 Manager, Information Services: 2213 Manager, Laboratory: 2214 Manager, Nursing (Maternal/Child): 2229 Manager, Nursing (Med/Surg): 2230 Manager, Nursing: 2030 Manager, Occupational/Employee Health: 2215 Manager, Patient Access/Admissions: 2216 Manager, Patient Safety: 2217 Manager, Payroll: 2218 Manager, Pharmacy: 2219 Manager, Property: 2220 Manager, Purchasing: 2221 Manager, Radiation Therapy: 2222 Manager, Surgery: 2223 Manager, Training: 2225 Manager, Transcription: 2224 POSITION DESCRIPTIONS System Top Executives Oversees two or more major staff functions (e.g., finance, human resources, information services, legal, strategic planning) and often, one or more staff or operational functions of lesser importance (public relations, real estate, audit, compliance, government relations). May serve as chief advisor to CEO on all non-operational matters. Responsible for planning, directing, coordinating and controlling the overall operation of the system and its subsidiaries. Directs long- and short-range planning function including development of goals, objectives, and strategic plans. Reports to a Board of Directors/Trustees. Responsible for development of financial policies and guidelines relating to budgeting, accounting, third-party reimbursement, financial reports, etc. May direct and coordinate capital formation, corporate investments, manpower planning and other business activities. Reports to the Chief Executive Officer. Directs information systems, system development and technical computing functions. Designs, supports and integrates all corporate information resource needs and objectives, including all phases of hardware acquisition, system development, installation and utilization. Responsible for corporate management/medical staff relations. Advises Corporate CEO and/or governing board on matters related to medical affairs and physician relations. May function as Medical Director for subsidiary systems. Acts as consultant to individual facilities for administratively directing and coordinating the nursing service functions of the facility. Coordinates system-wide nursing service activities. Assists in planning, directing, coordinating and controlling the operations of the system. Participates in long- and short- range planning. May be engaged in functional operation of certain aspects of the system, such as acquisitions, financial forecasting, etc. Reports to the Chief Executive Officer. Plans, organizes, and directs the provision of ambulatory care services, including outpatient clinics, outpatient surgery, and urgent care centers. Directs the non-physician clinical, technical, and support staff for the division. Responsible for planning, directing, and managing the overall operations and growth of the system’s behavioral health services. Monitors the financial performance of individual facilities and the quality of services provided. Responsible for corporate development projects, facility acquisition programs, construction projects, and evaluation and investigation of corporate diversification projects which enable the system to grow effectively. Responsible for developing long-range objectives and policies and procedures for all departments and functions relating to facility planning, maintenance, construction, property management, and building operations. Responsible for acquiring through gifts, donations, estate planning, guidance, etc., new revenue funds for the system. Interacts with and represents the system in transactions between the system and its benefactors. Responsible for protecting the system's interests and operation under the law. Formulates legal opinions regarding corporate position, provides legal advice, performs legal review. Represents the system in litigation and regulatory issues. Represents the organization’s interests to legislative and regulatory agencies. Monitors and analyzes legislative and regulatory developments and develops and implements plans for responding to them. Responsible for planning, directing, and managing the overall operation of home health services. Directs the development and start-up of new home health services. Monitors the financial performance of individual units and the quality of services provided. Ensures services comply with all regulatory requirements and accreditation standards. Accountable for development/implementation of system human resource programs and policies including corporate comp/benefits systems, performance appraisal systems, and in-service programs. Monitors EEO and Affirmative Action compliance. Responsible for planning, developing, and marketing the system’s long-term care services and programs. Establishes strategic goals for such programs throughout the system. Monitors facilities’ financial performance and quality of services provided. Administratively directs and coordinates system's managed care functions including acting as a liaison to HMOs/PPOs/IPAs, etc., networking with other healthcare providers, and developing new business. Accountable for all marketing activities, market research, advertising, etc., within the organization. Responsibilities include researching and developing new markets, expanding existing markets, developing marketing strategies, etc. Position is responsible for the coordination of the purchase and allocation of the supplies, materials, and equipment for the healthcare system. Oversees appropriate implementation of the mission of the organization. May oversee mission effectiveness training, develop and articulate mission statements. Directs and maintains networks of contractual or managerial relationships with physicians, medical group practices, and other healthcare providers. Manages administration of medical group practices. Manages support staff, facilities, materials, office systems, and claims procedures. Manages administration of medical group practices. Manages support staff, facilities, materials, office systems, and claims procedures. Position accountable for assisting top management in developing corporate long-range and strategic plans, establishment of corporate objectives, assessing corporate strengths and weaknesses. Plans, organizes, and directs operations of the professional services division, including departments such as diagnostic imaging, pharmacy, laboratory, rehabilitation, respiratory therapy, etc. Reports to the CEO or COO. Position is responsible for the communication of information provided to the public. Plans and coordinates programs to aid in promoting the organization’s mission and image to the employees of the organization and the public. Responsible for directing the system’s medical quality improvement processes and programs (i.e., “Total Quality Management,” “Continuous Quality Improvement”). Coordinates and oversees such efforts in operating units. This position is not an M.D. Responsible for developing and managing a product/service line or business unit within the healthcare system. Develops and implements policies, procedures, budgets, and marketing plans for the product/service line. Administratively directs and coordinates the activities and functions of one or more of the system's support service departments, such as Housekeeping, Maintenance and Engineering, Food Service, Medical Records, etc. System Administrative Services Responsible for directing a specific legal function or department within the organization. May assume the responsibilities of the Top Executive, General Counsel in her/his absence. Assists with the development and implementation of legal policies and procedures. Reports to the Top Executive, General Counsel. Develops and approves plans and designs for all major construction and renovation projects. Purchases real estate and selects and manages architects and contractors. Monitors progress and compliance with standards, specifications, and budgets. May also direct facilities operations and maintenance, but this position must be responsible for a major construction project, such as the construction of a new hospital or outpatient facility. Responsible for planning, directing, and coordinating the system-wide activities of obtaining, summarizing, storing, and retrieving permanent patient medical records (i.e., diagnoses, treatments, and other medical information). Ensures medical records are maintained in compliance with various accreditation and regulatory agencies. System Financial Services Directs system-wide policy for ensuring compliance with federal, state, and local regulations. Ensures that all employees are trained regarding compliance. Manages the day-to-day financial operation of the healthcare system. Establishes and maintains accounting procedures for the keeping of fiscal records. Maintains accounting and statistical information to assist in management decision-making. Responsible for patient accounting services, including patient and insurance billing, and credit and collections. May supervise lower-level managers/supervisors over specific functions. Plans, develops, and implements new systematic approaches to maximizing revenue and cash flow. Redesigns processes and systems used to set charges, negotiate with third-party payers, bill patients and insurers, file Medicare cost reports and claims, and pursue denied claims and delinquent accounts. This job is broader and more strategic than the traditional head of business office/patient financial services or head of reimbursement, and includes responsibility for managed care contracting and financial planning. Directs system-wide risk management and safety programs designed to reduce incidents and magnitude of damage claims. Directs collection, analysis, and reporting of information pertaining to potential liabilities and actual claims. Ensures claims are managed in a timely and effective manner. Responsible for planning and directing the system’s treasury functions. These include planning for short-term financing, negotiating loans, administering and repaying loans, maintaining cash management programs, conducting financial feasibility studies, and preparing the annual reports. Reports to the Chief Financial Officer. System Human Resources Responsible for managing the system’s employee benefits programs, including retirement income and insured benefits. Ensures benefits programs are cost effective and meet the needs of the system’s employees. Supervises benefits analysts and/or assistants. Responsible for managing base pay, incentive pay, and benefits programs of the system. May supervise lower-level supervisors or managers over each function. Supervises compensation and benefits analysts. Responsible for managing the total cash compensation (base and incentive pay programs) for exempt and nonexempt employees of the system. Supervises compensation analysts. Responsible for developing and directing the system’s employee relations programs. Monitors employee/management relationships throughout the system and creates programs and services to promote positive employee relations. Responsible for developing and implementing the system’s recruitment and retention strategies and programs. Supervises employment recruiters and interviewers. Responsible for systems development and maintenance of all human resource information systems (HRIS). Provides downloads and reports, and maintains integrity of human resources databases. May supervise HRIS analysts and/or payroll representatives. Responsible for recommending and implementing system-wide human resource policies and procedures including employment, wage and salary, benefits, personnel record retention and transaction processing; and provides internal advice to ensure compliance with applicable laws and governmental regulations related to personnel management. Responsible for developing and implementing leadership formation and performance management programs as well as long- term human resource plans and management succession strategies and programs. Responsible for developing and implementing the system’s employee training and management development programs. Identifies the development and training needs of the system and develops (or purchases) training programs to meet such needs. Monitors effectiveness of training programs and supervises trainers. System Information Services Responsible for the production and operations of the Information Systems Department, including all phases of system design, software development, installation and utilization throughout the healthcare system. Responsible for the development and maintenance of applications programs in a health system. Supervises systems analysts, programmers, and project team leaders. System Managed Care Top management position in a health plan organization, reporting to health system governing board. Maintains ultimate health plan administrative responsibility. Top management position in a management service organization, reporting to health system governing board. Maintains ultimate MSO administrative responsibility. Top management position of a physician hospital organization, reporting to health system governing board. Maintains ultimate PHO administrative responsibility. Directs physician relations for the medical staff. Responsible for physician recruitment, physician marketing, and physician problem-solving. Serves as liaison between physician group(s) and healthcare organization. System Professional Services Responsible for clinical laboratories for multiple facilities or a geographic area. Manages and directs lower-level managers and/or supervisors within each laboratory. Ensures all facilities and various laboratory sections operate within budget and in accordance with performance standards. This position is not an M.D. Responsible for planning and directing the clinical pharmaceutical services for multiple facilities or a geographic area. Manages and directs lower-level managers and/or supervisors. Ensures all facilities operate within budget and in accordance with performance standards. Responsible for managing the delivery of all medical imaging and radiological services to patients for multiple facilities or a geographic area. Ensures quality services are provided and compliance with all legal and regulatory requirements. Ensures all facilities operate within budget and in accordance with performance standards. This position is not an M.D. Hospital Executives Oversees two or more major staff functions (e.g., finance, human resources, information services, legal, strategic planning) and often, one or more staff or operational functions of lesser importance (public relations, real estate, audit, compliance, government relations). May serve as chief advisor to CEO on all non-operational matters. Top management position, reporting to hospital's governing board. Maintains ultimate hospital administrative responsibility. Responsible for financial planning, fiscal policies, administration of accounting practices, and supervision of activities involving treasury, budgeting, tax, purchasing, and audit. Similar titles Vice President Finance, Assistant Administrator for Finance. Directs information systems, system development and technical computing functions. Designs, supports and integrates all hospital information resource needs and objectives, including all phases of hardware acquisition, system development, installation and utilization. Responsible for hospital management/medical staff relations. Advises hospital Chief Executive Officer and/or governing board on matters related to medical affairs and physician relations. May have direct administrative authority over various medical departments. Administratively directs and coordinates the nursing service functions of the hospital including supervision of nursing directors, assistant directors, managers and supervisors. Second highest management position, responsible for managing day-to-day internal operations. In absence of Chief Executive Officer is responsible for hospital administration. This position ranks immediately under the Chief Executive Officer. Possible similar titles Associate Administrator, Executive Vice President, Senior Vice President. Responsible for developing and managing a product/service line or business unit within the hospital. Develops and implements policies, procedures, budgets, and marketing plans for the product/service line. Plans, organizes, and directs the provision of ambulatory care services, including outpatient clinics, outpatient surgery, and urgent care centers. Directs the non-physician clinical, technical, and support staff for the division. Responsible for hospital development projects, facility acquisition programs, construction projects, and evaluation and investigation of corporate diversification projects which enable the hospital to grow effectively. Oversees the strategic planning, design, implementation and execution of the clinical research program. Ensures the completeness, accuracy, and overall integrity of clinical studies. Provides guidance and assistance to project managers and research coordinators on all clinical research projects. Directs policy for ensuring compliance with federal, state, and local regulations. Ensures that all employees are trained regarding compliance. Responsible for acquiring, through gifts, donations, estate planning guidance, etc., new revenue funds for the hospital. Interacts with and represents the hospital in transactions between the hospital and its benefactors. Provides legal counsel to the hospital on matters related to patient care delivery, risk management, employment, contracts, and business matters. Administratively responsible for the overall personnel, employee/labor relations of the hospital including employment, wage and benefit administration, staff development, manpower planning, policy design and labor/management relations. Administratively directs and coordinates hospital's managed care functions including acting as a liaison to HMOs/PPOs/IPAs, etc., networking with other healthcare providers, and developing new business. Accountable for all marketing activities, market research, advertising, etc., within the hospital. Responsibilities include researching and developing new markets, expanding existing markets, developing marketing strategies, etc. Responsible for the research and formulation of the hospital's strategic long-range plans. Interacts with and represents the hospital before various health planning agencies. Monitors and provides statistical information related to the hospital's marketing objectives. Administratively directs and coordinates the activities and functions of one or more of the hospital's professional service departments, such as Pharmacy, Radiology, Laboratory, Respiratory Therapy, Occupational Therapy, Cardiology, Ambulatory Services, Outpatient Services, Speech Pathology, Social Services, etc. Responsible for planning and coordinating all public relations efforts and programs, including community publications and events, as well as media relations. Manages the hospital’s relationship with the media to ensure the hospital’s plans, programs, and services are fairly and accurately communicated to the community. Responsible for directing the hospital’s medical quality improvement processes and programs (i.e., “Total Quality Management,” “Continuous Quality Improvement”). Coordinates and oversees such efforts throughout the hospital and related entities. This position is not an M.D. Administratively directs and coordinates the activities and functions of one or more of the hospital's support service departments, such as Housekeeping, Maintenance and Engineering, Food Service, Medical Records, etc. Hospital Administrative Services Manages activities to control costs of cases. Identifies protocols for high-risk or high cost diagnoses. Develops guidelines for working with insurers to determine cost effectiveness of plans. Oversees internal and external task forces, committees and agencies regarding emergency preparedness including those at the hospital, local, regional and state levels. Serve as the hospital’s representative regarding emergency preparedness and report outcomes, decisions, recommendations to Administration and appropriate hospital committees. Responsible for managing more than one major program or fundraising activity. Assists in developing fundraising/solicitation strategies and campaigns. Reports to the Top Executive, Foundation/Fund Development. Represents the organization’s interests to legislative and regulatory agencies. Monitors and analyzes legislative and regulatory developments and develops and implements plans for responding to them. Responsible for developing and managing systems to ensure permanent retention and recall of all patient records including coding, diagnosis indexing, therapeutic, surgical procedures, etc. Manages the investigation and monitoring of known or potential sources of suspected infections. Knows and educates others on standard methods and criteria for identifying nosocomial infections. Provides related education to staff and Infection Control Practitioners. Monitors and reviews sterilization and disinfection techniques and recommends changes as necessary. Responsible for the maintenance of the hospital library as well as fills requests for information. Selects appropriate publications for addition to the library. Assisting medical staff with research may also be included in the responsibilities. Accountability for the achievement and maintenance of best of class clinical performance for the hospital. Coordinates and supervises the clinical processes, outcomes and data collection/reporting to internal and external entities. Responsible for overall management of pastoral care services including patient visitation, counseling and therapy, recruiting and training volunteer staff, providing programs for local religious organizations, and developing educational programs for staff, patients and/or visitors. Responsible for monitoring patient satisfaction with treatment within the hospital. Also responsible for resolving patient issues and supervising other patient relations representatives. Responsible for developing and implementing programs and projects aimed at increasing the general public's awareness, understanding, and knowledge of the hospital and enhancing the hospital's image in the community. Leads the organization's quality improvement programs and processes. Provides training, defines methodologies, directs the collection and analysis of data, and promotes support for best practices and evidence-based medicine. Responsible for developing, maintaining and supervising volunteer workers who contribute their services to supplement the hospital's regular personnel. Hospital Facility Services Responsible for clinical dietetics in the hospital. Supervises dietitians. Ensures clinical dietetics operates within budget and in accordance with performance standards. Responsible for overall functions of the Bio-medical Department, including safety, preventive maintenance, repair, and calibration of all electronic/computerized/mechanical patient equipment. Position is responsible for the organization and coordination of the storage, preparation, and distribution of medical and surgical supplies and equipment. Holds responsibility for ensuring that the established aseptic standards are upheld. Responsible for the overall management of the hospital's housekeeping services including sanitary conditions, cleanliness, attractiveness, disposal of trash and waste, and cleaning of patients' rooms, work areas, etc., in accordance with the hospital's environmental standards. Develops and approves plans and designs for all major construction and renovation projects. Purchases real estate and selects and manages architects and contractors. Monitors progress and compliance with standards, specifications, and budgets. Responsible for the overall maintenance of building, equipment and grounds. Supervises the installation, operation, and maintenance of heat, power, light and other service utilities. Responsible for the overall management of the Dietary Department including policies, procedures, dietary planning, menu formulation, food purchasing, storage, preparation and delivery to patients, employees, and visitors. Directs the management, improvement, and acquisition of all properties and facilities of the reporting unit. Directs and reviews all plans for renovation and new construction; has primary interface with internal and external architects and contractors; purchases or reviews purchase of real estate, major plant equipment, or supplies; and ensures that all safety, health, and cost standards are maintained. Responsible for the overall security of the hospital's personnel, property, and equipment including supervision of security officers, investigation of existing or potential security problems, maintenance of close working relationships with local law enforcement agencies. Hospital Financial Services Responsible for the overall supervision of the Admitting Office including patient interviewing, obtaining necessary personal and financial data, admission eligibility, arrangements for inpatient admission and preparation of admission records, transfers and other data. Position is accountable for all services related to preparation of hospital budget; continually analyzes budget for variances. Provides information to top management for decision-making. Responsible for managing hospital Business Office personnel. Ensures efficiency and control of billing, record-keeping, credit and collections, and write-offs. Identifies opportunities for cost savings through operational improvements. Provides information to assist senior management in making financial, operational, or policy decisions. Manages the day-to-day financial operation of the hospital. Establishes and maintains accounting procedures for the keeping of fiscal records. Maintains accounting and statistical information to assist in management decision-making. Manages protective and constructive audits to review effectiveness of controls, financial records, and operations. Responsible for patient accounting services, including patient and insurance billing, credit, and collections. May supervise lower-level managers/supervisors over specific functions. Ensures department operates within budget and in accordance with performance standards. Responsible for supervising the preparation of the hospital’s wage and salary payroll. Ensures accounting distribution and preparation of deductions. Oversees the maintenance of individual payroll records, completion of W-2 forms, and preparation of special payroll reports. Ensures proper governmental reporting and compliance. Plans and directs the activities associated with third-party reimbursement for services. Responsibilities may include formulating and implementing procedures for filing reimbursement claims, ensuring timely and accurate claims payment, initiating and resolving reimbursement appeals, and filing required cost reports in support of reimbursement claims. Plans, develops, and implements new systematic approaches to maximizing revenue and cash flow. Redesigns processes and systems used to set charges, negotiate with third-party payers, bill patients and insurers, file Medicare cost reports and claims, and pursue denied claims and delinquent accounts. This job is broader and more strategic than the traditional head of business office/patient financial services or head of reimbursement, and includes responsibility for managed care contracting and financial planning. Directs development of risk management and safety programs designed to reduce incidents and magnitude of damage claims. Directs the collection, analysis, and reporting of information pertaining to potential liabilities and actual claims. Ensures claims are managed in a timely and effective manner. Hospital Human Resources Responsible for development and implementation of compensation and benefit programs. Directs the analysis of compensation data to ensure competitive wages, salaries, and benefits while maintaining labor costs. Responsible for directing the employee relations programs for the hospital. Monitors relations between management and employees. Develops and maintains programs to promote positive employee relations in the hospital. Responsible for developing and implementing the hospital’s recruitment and retention strategies and programs. Supervises employment recruiters and interviewers. Responsible for recommending and implementing hospital personnel policies and procedures including employment, wage and salary, benefits, personnel record retention and transaction processing; and provides internal advice to ensure compliance with applicable laws and governmental regulations related to personnel management. Responsible for analyzing the educational needs of the hospital's work force and managing training programs aimed at meeting these needs. Hospital Information Services Directs information systems for clinical operations. Directs maintenance and acquisition of hardware and software relevant to nursing. Responsible for the 24-hour operation of the hospital’s computer systems, including the mainframe and peripheral information system equipment. Schedules use of equipment to maximize its utilization. Typically supervises shift supervisors or leaders. Responsible for the production and operations of the Management Information Department, including all phases of system design, software development, installation and utilization. Responsible for design, implementation, administration, and maintenance of computer networks. Includes system design and installation. Responsible for the development and maintenance of applications programs. Supervises systems analysts, programmers, and project team leaders. Responsible for design, implementation, administration, and maintenance of the telecommunication systems, including the voice and/or data networks. Hospital Materials Management Responsible for the purchase, storing and distribution of all hospital supplies and equipment. Manages and controls the standards of quantity, quality, and purchase price in accordance with established hospital policy and procedure. Responsible for purchasing hospital supplies and equipment. Reviews, evaluates, and selects vendors. Supervises purchasing agents, buyers, and clerical personnel. Hospital Nursing/Patient Care Responsible for directing and coordinating the staff and resources for the hospital’s Dialysis unit, including quality of care, and compliance with hospital policies. Assures effective utilization of personnel, equipment, and supplies. Administratively responsible for directing and coordinating the staff and resources of the hospital's Emergency Department, including effective utilization of personnel and supplies. Responsible for the directing and coordinating of the staff and resources of the intensive care units including quality of care, and compliance with hospital policies. Assures effective utilization of personnel, equipment, and supplies. Responsible for the overall management of patient care services including quality of nursing care, effective utilization of personnel, compliance with hospital policies, development and implementation of nursing goals, objectives and internal procedures, and direct supervision of nursing management. Responsible for the overall operation of the unit which may include the following OB/GYN, LDR (labor, delivery, and recovery), and nursery. Works with other departments, such as neonatal and nursery, to coordinate patient care. Responsible for the management of Med/Surg patient care services including quality of nursing care, effective utilization of personnel, compliance with hospital policies, development and implementation of nursing goals, objectives and internal procedures, and direct supervision of nursing management. Responsible for providing in-service nursing education and training programs. Identifies development and training needs and develops (or purchases) training programs to meet such needs for the hospital’s nursing department. Monitors effectiveness of nursing education and training programs. Supervises nurse educators and trainers. Ensures conformance with current nursing practices and procedures. Responsible for the management of the department including scheduling patients for surgery, training and monitoring nursing personnel, and providing assistance to physicians in the preparation and performance of patient surgery. Assures effective utilization of personnel, equipment, and supplies. Physician Practice Position is responsible for recruiting physicians to fill positions within the physician practice. May work within the organization as well as with external organizations in order to identify possible recruits. Directs physician relations for the medical staff. Responsible for physician recruitment, physician marketing, and physician problem-solving. Serves as liaison between physician group and healthcare organization. Position is responsible for the overall management and coordination of the administrative functions of multiple physician practice facilities. Position is responsible for the overall management and coordination of the administrative functions of one physician practice facility. Position is responsible for the planning and management of the financial functions within the physician practice. Coordinates accounting functions, such as billing, collections, accounts receivable, and claims. Hospital Professional Services Responsible for overall functions of the behavioral health unit including analyzing and interpreting patient information, assisting in diagnosis and treatment, counseling patients, and providing psychological testing services. Provides direct supervision of departmental staff. Responsible for managing the diagnostic cardiology services of the hospital. May also include inpatient rehab, cath lab, and OR. Services coordinated include but are not limited to EKGs, stress testing, holter monitoring, and echocardiographs. Responsible for overall functions of the child care/daycare center including planning and improving existing programs. Supervises and coordinates community outreach activities designed to enhance service delivery to local or regional businesses. May provide for hospital's employee health services as well as those of local businesses. Responsible for the managing and directing of the hospital’s fitness center and wellness program. Develops programs to promote a healthy lifestyle for hospital employees and fitness center members. Responsible for managing hospital's home health activities which may include personnel functions, quality assurance, reimbursement, business development, and coordination with hospital departments and medical staff. Has overall management responsibility for organization's hospice program. This may include personnel functions, staff training and development, community/agency networking, quality assurance, and patient-family education to the grieving process. Manages and directs departmental staff in the timely performance of laboratory tests for the diagnosis and treatment of patients. Schedules, assigns work, and checks validity of test results. Works closely with the Laboratory's Chief Pathologist in assuring high quality departmental performance and effective utilization of resources. Top management position in a long-term care facility, reporting to hospital governing board. Maintains ultimate administrative responsibility. Responsible for the overall management of patient care services in a long-term care facility including quality of nursing care, effective utilization of personnel, compliance with facility policies, development and implementation of nursing goals, objectives and internal procedures, and direct supervision of nursing management. Directs the operations and staff of the neurosciences area. May also include responsibility for sleep lab. Responsible for overall management of the Oncology department, including supervision of staff therapists and other staff, dosimetry, safety, and quality assurance. Works in cooperation with medical oncologist and medical staff. May oversee radiation therapy. Responsible for administratively directing and coordinating hospital services provided to outpatients, such as outpatient surgery, radiology, physical therapy, speech pathology, etc. Responsible for managing the overall activities of the hospital's pharmacy including compounding, packaging, and dispersing of drugs, proper maintenance of departmental inventory, and purchasing of pharmaceutical items in accordance with established hospital policy. Provides consultation directly, and through staff pharmacist, to hospital's medical staff and nursing personnel. Responsible for overall management of the department including supervising staff technologists, assuring timely processing of x-ray reports, proper maintenance of medical imaging equipment, and effective utilization of personnel and supplies. Works in cooperation with the department's medical director. Responsible for overall department operations including training, assisting and managing staff therapist and technicians in administering medical gases and aerosolized drugs to patients. Responsible for the development, management, and operations of a service line (e.g., Cardiovascular, Oncology, Women & Children) in a hospital. This position must direct inpatient nursing operations for the service line. May be responsible for ambulatory clinics and/or diagnostics for the service line. Typically reports to the CEO or COO. Responsible for the development, management, and operations of a service line (e.g., Cardiovascular, Oncology, Women & Children) in a hospital. Develops and implements business, marketing, and operating plans for the service line. May be responsible for ambulatory clinics and/or diagnostics for the service line. Typically reports to the CEO or COO. Responsible for the overall operation of the department including gathering, analyzing and interpreting social and economic information to assist in diagnosis, treatment and rehabilitation of patients, counseling patients and/or their families, and developing community social and health education programs. Provides direct supervision of departmental staff. Hospital Rehabilitation Services Responsible for supervising and directing departmental staff. Develops and implements departmental policies and procedures, assigns patients to staff, and monitors patients' progress. Responsible for managing overall department operations including assigning patients to staff therapist, developing improved methods and standards for rehabilitating disabled, injured and diseased patients, conversing with patients' physicians regarding appropriate type of treatment. Responsible for managing the activities of multiple rehabilitative departments, such as Occupational Therapy, Physical Therapy, Speech Pathology, Respiratory Therapy and/or Recreational Therapy. Permanent employees must be on staff in at least two or more of the previously mentioned disciplines. Responsibilities encompass managing operations including scheduling, assigning patients to staff, and monitoring treatment of patients. Responsible for managing departmental operations including scheduling, providing and/or monitoring the treatment of patients with speech disabilities. Hospital Managers Responsible for professional-level accounting personnel. Certifies accuracy of operating and financial reports to senior management. Reports to Controller or other Director-level finance manager. Responsible for majority of patient accounting and billing personnel, to include all billing operations and/or some/all collections operations. Reports to business office or patient accounting director. Plans and organizes the operation of the non-invasive testing (e.g. stress testing, EKG) of patients for possible circulatory and heart disorders. Principal manager of case management, to include analysis of cost, length of stay, utilization, and clinical quality. Monitors guidelines for working with insurers to determine cost effectiveness of plans. Manages personnel and operations of the cardiac catheterization lab. Responsible for scheduling, productivity, physician relations, and quality of department. Typically reports to the Director of Cardiovascular Services/Heart Institute. Responsible for the coordination of storage, sterile preparation, and distribution of medical and surgical supplies and equipment. Reports to materials management director. Responsible for day-to-day operations of a single-site within a multiple-site organization or majority of operations at a single- site organization.. Manages the organization's compensation and benefits programs, including but not limited to: job evaluation, performance appraisal, salary and incentive programs, life and health insurance, disability, pension and profit sharing programs, etc. Evaluates compensation and benefits programs and recommends modifications to maintain the organization's objectives and competitive position in the marketplace. Responsible for managing the hospital's construction process for new facilities, renovations, and space reallocation. Coordinates preparation of construction documents (e.g., blueprints, subcontractor agreements, bonding, licensure, etc.) and oversees construction work, including internal resources, subcontractors, and vendors. Ensures necessary permits, waivers, and release forms are obtained. Primary lead on analyzing financial information to support strategic decisions and operation improvement projects. Provides information to assist senior management in making financial, operational, or policy decisions. Reports to a finance director. Directs and manages personnel responsible for all or a majority of materials distributions. Manages the recruiting and selection activities of the company to employ, place, and/or transfer internal and external executives, managers, professionals, technicians, and support staff to ensure adequate staffing. Identifies sources of candidates, initiates and maintains relationships with outside sources (e.g., employment agencies, recruiters, colleges, and job fair sponsors). Directs the design and placement of employment advertising. Evaluates selection criteria and testing techniques to ensure compliance to standards; participates in the development and implementation of revisions. Develops and controls employment/recruiting expenditures budget. Ensures adherence to all federal, state, and local regulations governing the employment process. Responsible for the operation and maintenance of the organization's buildings, equipment, and grounds. Supervises the installation, operation, and maintenance of heat, power, light and other service utilities. Reports to a support services director. Responsible for overall operation of the gift shop to include staffing, inventory control, and general business office operations. Responsible for developing and managing personnel and systems to ensure management of patient records including coding and filing and compliance with protocols and procedures. Responsible for communication with internal departments and physician offices. Manages the implementation and maintenance of human resources records into electronic data processing systems. Implements efficient means of data collection and maintenance. Supervises generation of regular and special reports regarding employee skills, pay data and related information. Recommends changes in methods or procedures to increase efficiency. Responsible for managing the staff and operations of one or more areas of information services. Acts as liaison between information services and other hospital areas in order to determine information systems needs, define projects and priorities, and plan equipment acquisition. Reports to director of Information Technology. Responsible for one or more lab sections (histology, microbiology, phlebotomy, etc.). Reports to a laboratory director at the site or corporate-level. Has 24-hour responsibility for the management of the Maternal/Child unit. Responsible for quality of nursing care, effective utilization of personnel, and compliance with hospital policies. If more than one incumbent, report data as an average. Has 24-hour responsibility for the management of the Med/Surg unit. Responsible for quality of nursing care, effective utilization of personnel, and compliance with hospital policies. If more than one incumbent, report data as an average. Has 24-hour responsibility for the management of one or more nursing units. Responsible for quality of nursing care, effective utilization of personnel, and compliance with hospital policies. If more than one incumbent, report data as an average. Oversees operations and relationships with local community businesses/corporations for occupational health program. Manages all aspects of an organization's employee health services. Responsible for a site admissions office, with responsibilities generally including patient interviewing, obtaining necessary personal and financial data, determining admission eligibility, and preparing admission records, transfers and other data. Oversees implementation of specific safety policies and procedures as delegated by a quality director. Conducts periodic site inspections to assess compliance with federal laws related to occupational safety and hazardous waste disposal. Maintains all necessary documentation of inspections and follow up. Manages and coordinates activities of payroll systems. May manage and coordinate activities of multiple payroll systems and or payroll supervisors at different locations. Manages the payroll function of processing timecards, compiling payroll statistics, maintaining payroll control records, recording hours of work, and calculating payrolls. Responsible for one pharmacy unit, such as an outpatient, inpatient, or satellite pharmacy. Reports to the pharmacy director. Manages one or more commercial, industrial, or residential real estate properties for an organization. Typically exists where an organization has significant property holdings. Responsible for the procurement of all supplies and equipment. Reviews products offered by vendors, examines supply and equipment requests, and orders supplies and equipment while maintaining price control and quality standards in accordance with established purchasing procedures. Responsible for overall management of Radiation Therapy department, including supervision of staff therapists and other staff, dosimetry, safety, and quality assurance. Works in cooperation with medical oncologist and medical staff. Typically reports to director of oncology. Responsible for the management of operations and staff for one or more areas of surgical services (scheduling, perioperative services, PACU, anesthesia, surgical support services). Typically reports to a director of surgical services. Manages the organization's training by conducting needs assessments, developing appropriate programs including the preparation of aids/materials, and conducting a variety of training programs. May contract with outside vendors in the development and conduct of training programs. Coordinates employee participation in outside vendor training. Manages the operation of transcription services to include planning, scheduling, staffing, budgeting, and administering policies and procedures. Checks and distributes reports to physician offices and medical records department.
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