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									Microsoft Software Assurance for
Volume Licensing

<Presenter name>
Today’s Discussion
 What is Microsoft Software Assurance for Volume Licensing?
 How Software Assurance contributes to business value
 Value of Software Assurance by organizational role
 Benefits across the stages of the software lifecycle
 Where to go for additional information
What is Software Assurance?
 A comprehensive offering that helps you maximize the value of your
 technology investment

 More then just maintenance, Software Assurance offers a broad
 range of benefits to help deploy, manage, migrate and support

 Collectively, these benefits help boost organizational performance
 with better budget predictability, lowered operating expenses, and
 support for employee productivity
Positive Impact on Business Value
  Reduce Costs
    Access benefits that can help you save on acquisition of new software, training, support, consulting services, all leading to
    reduced total cost of ownership
    Business Benefits
       Achieve seamless software migrations
       Improve uptime and minimize support issues
       Gain more control over IT planning and costs

  Empower Workers
    Get the most out of Microsoft’s flexible, scalable application platform by giving Developers, IT Professionals, and
    end-users the tools, training, and support they need to help deliver business value
    Business Benefits
       Productive user experience
       Improved business process workflow and integration
       Enhanced data management

  Secure Your Infrastructure
    Prepare IT Professionals to help maximize and secure your core infrastructure through integrated management and security
    solutions that help increase organizational agility, reduce system complexity, improve services, and help control costs
    Business Benefits
       Improved management and security
       Optimized desktop and server infrastructure
       Efficiencies through software virtualization
Value for Every Role
   Business Leaders
     Business Leaders can be confident that their technology can have a positive impact on the bottom line by helping
     reduce costs and boost employee productivity
     Real Value:
       Predictable payments and budgeting help lower operating expenses, training, deployment, and support benefits
       help save money as well as improve productivity, and access to new software provides savings on cost of capital

   Technical Leaders
     Technical Leaders can gain more flexibility, support, and tools to deploy, manage, and migrate software
     Real Value:
       Supports easier license management; cost-effective desktop deployment; improved IT security; increased operational agility;
       automated, faster deployments; access to security and management resources for migration to the latest operating system

   IT Professionals
     IT Professionals and Information Workers can productivity with training, exclusive features, and new software versions
     Real Value:
       Promotes easier migrations; skill-building training; reduction training and support costs, desktop flexibility;
       enhanced employee performance and job satisfaction
Software Lifecycle
Phase        Description
Plan         Managing and controlling costs are always top priorities. Software Assurance benefits provide access
             to the latest versions of Microsoft software as well as upgrades to premium software editions. In
             addition, Spread Payments reduces initial outlay and assists with budget planning over the term of
             the agreement.

Deploy       Help reduce the cost and complexity of deployment. Work with a pre-qualified consultant to create a
             plan to help your organization evolve to a more secure, well-managed and cost effective desktop or
             server environment .

Use          Position your organization and people to help maximize your technology investment in order to
             create, manage, and drive business growth. Training, workforce, and Windows optimization benefits
             can help enhance business performance.

Maintain     Software Assurance provides comprehensive support coverage, including 24x7 phone support, Web
             support during business hours, and access to TechNet Subscription through Software Assurance.

Transition   If your business runs legacy software or hardware, or needs more than just mainstream product
             support, you’re covered with benefits such as Windows Fundamentals for Legacy PCs, and Extended
             Hotfix Support.
Comprehensive Benefits at Every Phase
                                         Packaged Services:
   New Version Rights                        Desktop Deployment
   Step-Up License Availability              Planning Services
   Spread Payments                           SharePoint Deployment
                                             Planning Services
                                             Business Value Deployment
Windows® Fundamentals for                    Exchange Deployment
Legacy PCs                                   Planning Services
Extended Hotfix Support

                                           Windows® Vista Enterprise
                                           Training Vouchers
     24x7 Problem Resolution Support
                                           Home Use Program
     TechNet Benefits for Software
     Assurance                             Office Multi-Language Pack
     Cold Backup for Disaster Recovery     Employee Purchase Program
                                           Enterprise Source License
Real Customer Issues – Real SA Value
Issue                     How SA Can Help                          SA Benefits
Capital expenses          Provide access to new versions as        New Version Rights
related to new software   they are released during SA              Step-Up License Availability
acquisition               coverage, ability to upgrade to a        Spread Payments
                          higher edition, and option to spread
                          the cost of purchasing new software
                          over a three-year period
Cost and complexity of    Provide consulting services, training,   Packaged Services
deploying new             and support to help achieve              Training Vouchers
software, and getting     seamless software migrations and         E-Learning
the most out of           maximize technology efficiencies and     24x7 Problem Resolution Support
software investment       performance.                             TechNet Benefits for SA
                                                                   Home Use Program
Planning and              Provide technologies, training and       Microsoft Windows Fundamentals for
implementing a smooth     tools to ensure smooth migration,        Legacy PCs
migration to Windows      while allowing continued use of          Microsoft Desktop Optimization Pack
Vista                     hardware without compromising            Desktop Deployment Planning
                          security and stability.                  Services
                                                                   Training Vouchers
                                                                   TechNet Benefits for SA
                                                                   24x7 Problem Resolution Support
Real Customer Issues – Real SA Value

Issue                      How SA Can Help                           SA Benefits
Cost and time involved     Provide instructor-led training to help   Training Vouchers
with helping build         IT build technical skills, prepare for    E-Learning
technical skills and       deployment, and support your              Home Use Program
learn new software         organization’s infrastructure. Online
                           learning and home use rights to help
                           employees get up to speed fast.
Cost and time related to   Provide resources and tools to            24x7 Problem Resolution Support
supporting                 accelerate problem resolution and         TechNet Benefits for SA
organizational             reduce downtime, in turn lowering         Extended Hotfix Support
infrastructure and         costs and improving productivity.
providing internal
product support

•New Version Rights
•Step-up License Availability
•Spread Payments
Planning Benefits
 New Version Rights – Access new software versions released during the
 term of your coverage – at no additional charge to your organization
    Helps lower the costs associated with software acquisition
    Simplifies procurement and forecasting

 Step-Up License Availability – Migrate your software from a lower-level
 software edition to a higher-level edition of certain products
    Preserves and extends your technology investment
    Flexibility to take advantage of enhanced features and technology

 Spread Payments – Allows predictable payments and easier budget
    Take advantage of greater flexibility in your technology expenditures by paying
    over time
    Forecast annual software requirements up to three years in advance
         •Packaged Services:
            •Desktop Deployment Planning Services
            •SharePoint Deployment Planning Services
            •Exchange Deployment Planning Services
            •Business Value Planning Services
Packaged Services
 Packaged Services: Plan and prepare for successful deployment of
 new software through the four types of consulting engagements:
    Desktop Deployment Planning Services
    SharePoint Deployment Planning Services
    Exchange Deployment Planning Services
    Business Value Planning Services, offers particular focus on business
    analysis and optimizing performance of Office 2007
 With these service offerings you can:
    Access expert consulting services
    Reduce deployment costs
    Improve deployment timeline and readiness
    Maximize the value of your software
    Free up resources
Desktop Deployment Planning Services
 Desktop Deployment Planning Services (DDPS): Helps lower the
 cost and complexity of deploying the latest Microsoft Office and
 Windows desktop software
    Work with a pre-qualified Microsoft provider to create a comprehensive
    deployment plan including analysis, business case, process, and
    technical procedures
    Consulting services reduce the interaction time required to install
    desktop applications and operating systems
    Installation can take a few moments or can be completely automated
    using Zero Touch Installation with System Center Configuration
    Manager 2007
    Number of engagement days based on Software Assurance coverage
 Learn more about DDPS
SharePoint Deployment Planning Services
 SharePoint Deployment Planning Services (SDPS): Customized
 consulting helps lower the cost and complexity of deploying
 Microsoft Office SharePoint Server
    A pre-qualified consultant will share best practices, analyze your
    organizational environment and provide tools and services that help
    manage implementation and the migration of data
    Service areas include collaboration and portals, enterprise search, and
    web and portal content management
    A customized roadmap includes a comprehensive business plan,
    timelines, and resources to help transform collaborative processes
    using SharePoint
    Number of engagement days based on Software Assurance coverage
 Learn more about SDPS
Exchange Deployment Planning Services
 Exchange Deployment Planning Services (EDPS): Designed to help
 guide your organization through the deployment planning stages of
 a Microsoft Exchange implementation
    A pre-qualified consultant will review new Microsoft Exchange product
    features, share best practices, and analyze organizational requirements
    Through hands-on deployment training and collaboration, and your
    consultant will help create comprehensive deployment and
    implementation plans
    Number of engagement days is 3, 5, 10, or 15, as determined by your
    Software Assurance coverage
 Learn more about EDPS
Business Value Planning Services
 Business Value Planning Services (BVPS): Helps your
 organization's business decision makers develop a plan to maximize
 the business value of the Microsoft Office system
    A pre-qualified consultant will provide structured, multi-day
    Your consultant will work with you to document, analyze, and design a
    plan that will help you unlock the potential of your existing investment,
    drive change, and improve your business processes
    Number of engagement days is 3, 5, 10, or 15, as determined by your
    Software Assurance coverage
 Learn more about BVPS
Use: Windows Optimized Desktop Benefits

                 Windows Vista Enterprise
                   Microsoft Desktop Optimization Pack
                   Vista Enterprise Centralized Desktop
                 Enterprise Source Licensing
 The Optimized Desktop
   Flexible Offerings to Address Customer Needs

                                                                                              Asset Inventory Services
                                                                                              Application Virtualization
                                                                                              Diagnostic & Recovery Toolset
                                                        Includes all features of Windows      Advanced Group Policy Management
                                                        Vista Business plus:
                                                                                              Desktop Error Monitoring
                                                        Diskless PCs & Remote Boot            Enterprise Desktop Virtualization
                                                        Four Virtual Operating Systems
     Enables business to:                               Windows BitLocker™ Drive Encryption
                                                        Multi-lingual User Interface (MUI)
      Find and Use Information
      Enable Mobile Workforce
                                                        Subsystem for Unix-Based Apps (SUA)
      Improve Security and Compliance
      Optimize Desktop Infrastructure

                                                                                                 Subscription Access Only
                                                                Available Only Within
                                                                                                 Within Software Assurance
                                                                 Software Assurance
              For All Customers

*Subscription Access within SA is required for VECD for Rich Clients only

Windows Vista Enterprise
 Maximize Desktop Investment

Available only to SA customers
   Windows BitLocker Drive Encryption   Increased manageability
   Four Virtual OS                      Protects data in lost or stolen
   Diskless PC & Remote Boot            PCs
   SUA                                  Enables single image for multiple
   Multi-lingual User Interface (MUI)   languages
                                        Reduces application
                                        compatibility issues on legacy

                                        Application compatibility
                                        PC manageability
                                        Flexible computing models
                                        Protect data on PCs
        DEM                                                                                                 System Center
System Center                                                                                               Virtual App
   Operations                                                                                               Server
Manager 2007

         Translating software inventory          Enhancing group policy through          Dynamically streaming
         into business intelligence              change management                       software as a centrally
                                                                                         managed service

          Proactively managing application and         Powerful tools to accelerate
          operating system failures                    desktop repair                 Simplifying deployment and
                                                                                      management of Virtual PCs
 Flexible Centralized Desktop Computing Options
 Flexible options for productivity, security and TCO
Terminal Services for PCs and Thin-Clients                                  Windows Vista Enterprise Centralized
                                                                                          Desktops for PCs and
                                                                                                    Thin Clients

                                                              Centralized Desktop

                                                                                    Richer central user experience
       Server desktop or app. experience
                                                                                    Central execution of Windows
       Session based
                                                                                    Use centralized VMs with existing PCs
       PCs and thin-clients
                                                                                    and Thin Client

       Rich user experience                          Center                         Centrally managed apps w/ offline access
       Local execution of centrally stored Windows
                                                                                    Local execution of apps and Windows
       Eliminate local hard drives
                                                                                    Reduce App to App compatibility issues

  Diskless PCs                                                       Application Virtualization for Desktop
Investing in Continuous Value Refresh
Multiple channels enable faster, more diverse value

 Standard business operating system

 + Differentiated Windows versions
                                                                    • Enhanced versions of
                                              Centralized Desktop
                                                                      Enterprise SKU
                                                                    • Annual rev of MDOP
  + Differentiated services and subscription technologies           • New MDOP Product
                                                                    • Expanded licensing
                                                                      and subscriptions
Use: Training Benefits

                 Training Vouchers
Training Benefits
 Training Vouchers can be used for instructor-led technical training
 that helps IT Professionals and developers deploy, manage, and
 support your organizational infrastructure. They help:
    Reduce overall IT training budget.
    Build and refresh technical skills.
    Prepare IT Professionals and developers for successful deployments.

 E-Learning courses offer an online, interactive, self-paced learning
 experience that helps end-users learn new technology and IT
 Professional build and refresh their skills. They help:
    Lower training costs.
    Prepare end-users and IT Professionals for deployment.
    Provide learning opportunities when and where it’s convenient.
Use: Workforce Benefits

                 Home Use Program
                 Office Multi-Language Pack
                 Employee Purchase Program
Workforce Benefits
 Home Use Program (HUP) gives employees the flexibility to use the
 same software at home that they use at work. HUP helps:
    Increase employee productivity using the latest Microsoft Office software
    Reduce IT burden
    Enhance job satisfaction

 Office Multi-Language Pack (Office MLP) provides a single Office
 2007 image with support for 37 languages, while supporting
 individuals who create or edit content in multiple languages

 Employee Purchase Program (EPP) contributes to employee
 satisfaction by providing discounts on some of Microsoft’s most
 popular productivity and entertainment products. EPP helps:
    Boost morale
    Enhance employee loyalty

 24x7 Problem Resolution Support
 TechNet Benefits for
 Software Assurance
 Cold Backups for Disaster
24x7 Problem Resolution Support
 24x7 Problem Resolution Support helps reduce downtime and
 support costs by providing 24-hour incident support:
    Around-the-clock phone support for business critical issues. The
    number of phone incidents available depends on your Software
    Assurance investment.
    Extended product support coverage for all Microsoft server, Microsoft
    Windows operating system, and Microsoft Office system products
    Unlimited online support. Web support for all Standard and Enterprise
    edition server products covered by Software Assurance.
 Additional value for Premier Support:
    Software Assurance-awarded incidents can be converted to Premier
    support incidents with a heightened level of support including faster
    response and managed incident escalation.
TechNet Benefits for SA
 Provides access to experts, technical tools, and resources with three
 distinct benefits:
    TechNet Online Concierge Chat: live, instant-message access to a
    Microsoft resource that can help pinpoint answers to IT challenges.
    Available to all IT staff
    TechNet Managed Newsgroups: IT Professionals can submit technical
    questions through online forums and have guaranteed response and
    accuracy with the answers provided. Available to all IT staff
    TechNet Plus Direct: Access all Microsoft full-version commercial
    software for evaluation; two complimentary Professional Support
    incidents; Beta software; E-Learning; and access to the TechNet Plus
    Library. Available to one IT Professional in your organization

 An addition support benefit, Cold Backups for Disaster Recovery,
 helps maintain and protect mission-critical solutions

 Windows Fundamentals for
 Legacy PCs
 Extended Hotfix Support
Windows Fundamentals for Legacy PCs
 Helps reduce the costs of owning legacy PCs, while improving their
 management and security
 Reduces personnel costs by minimizing the number of different
 operating systems that need to be managed
 Brings legacy desktops into a well-managed infrastructure using the
 same tools as Windows XP SP2
 Deploy the minimum required functionality
        Delay short-term hardware acquisition costs by locking down the desktop.
        Protects legacy PCs to the same high levels as Windows XP SP2 PCs.
        Work on applications by using Web browsers and terminal emulation.
Extended Hotfix Support (EHS)
Helps reduce support costs and makes it supports software transitions
from Mainstream Support to Extended Support
Type of Support                                  Mainstream Support Phase           Extended Support Phase

Requests to change product design and
features                                                                                       
Security updates                                                                               
Other non-security hotfixes                                                                   
Complimentary support1 included with
license, licensing program2, and other no-                                                     
charge support programs

Paid support (including pay-per-incident
Premier and Essential applicability)                                                           
                                                                                      Applies to business and
Product category applicability                      Applies to all products
                                                                                      developer software only

              Available Not available Available only with purchase of Extended Hotfix Support
EHS: Business Rules You Should Know
Program fee                                  Products covered
  Enrolment fee for EHS is included as         EHS applies to current service pack
  part of the SA purchase on select            levels only
  products                                     Must have SA coverage on product
  Fee for first hotfix is not included         hotfix requested
  Enterprise Support contract                  The following products are eligible for
  Must have a Premier Support                  the EHS benefit (please review the
  Agreement. Only Premier Support              licensing eligibility rules):
  offerings provide support on products            Exchange Server
  in the extended phase of the product             Microsoft Operations Manager
  lifecycle                                        SMS
  Must enroll in Extended Hotfix                   SQL Server
  Support, subject to its terms and                Windows Server
  conditions, prior to requesting a hotfix         Windows Client
  Enrollment in EHS can be completed               Office Professional
  at any time for those select products
  covered by the SA EHS Benefit
Real Customer Issues – Real SA Value
Issue                        Benefits                                        How They Help
Capital expenses related     New Version Rights                              Provide access to new versions as they
to new software              Step-Up License Availability                    are released during SA coverage, ability to
acquisition                  Spread Payments                                 upgrade to a higher edition, and option to
                                                                             spread the cost of purchasing new
                                                                             software over a three-year period
Cost and complexity of       Packaged Services                               Provide consulting services, training, and
deploying new software,      Training Vouchers                               support to help achieve seamless
and getting the most out     E-Learning                                      software migrations and maximize
of software investment       24x7 Problem Resolution Support                 technology efficiencies and performance.
                             TechNet Benefits for SA
                             Home Use Program
Planning and                 Microsoft Windows Fundamentals for Legacy PCs   Provide technologies, training and tools to
implementing a smooth        Microsoft Desktop Optimization Pack             ensure smooth migration, while allowing
migration to Windows         Desktop Deployment Planning Services            continued use of hardware without
Vista                        Training Vouchers                               compromising security and stability.
                             TechNet Benefits for SA
                             24x7 Problem Resolution Support
Cost and time involved       Training Vouchers                               Provide instructor-led training to help IT
with helping build           E-Learning                                      build technical skills, prepare for
technical skills and learn   Home Use Program                                deployment, and support your
new software                                                                 organization’s infrastructure. Online
                                                                             learning and home use rights to help
                                                                             employees get up to speed fast.
Cost and time related to     24x7 Problem Resolution Support                 Provide resources and tools to accelerate
supporting organizational    TechNet Benefits for SA                         problem resolution and reduce downtime,
infrastructure and           Extended Hotfix Support                         in turn lowering costs and improving
providing internal product                                                   productivity.
Learning More
 Software Assurance benefits:
 Analyst reports and case studies:
 How to acquire Software Assurance
 Microsoft License Advisor to help you find and select Microsoft
 products, choose the right licensing plan, and determine estimated
 retail pricing based on your needs:
 How to activate Software Assurance benefits

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