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					                                                                                                                                             NETCOM/9th SIGNAL COMMAND (ARMY)
                                                                                                                                          LANDWARNET NETOPS ARCHITECTURE (LNA)

                                                                                                                          SERVICE LEVEL MANAGER (SLM)
                                                                                                                                                  COMPLIANCE CHECKLIST #1
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                                                                        FUNCTIONAL REQUIREMENTS                                                                                                                                                             PRODUCT COMPLIANCE

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Activate and Schedule Service Level            The system should enable administrators to select/activate and schedule              These reports support service performance assessments,
Manager Reports                                periodic Service Level Manager (SLM) reports, to include an Information              support root cause analyses for service breeches/degraded
                                               Technology Infrastructure Library® - (ITIL®) style Service Level Assessment          performance, and to support IT re-sourcing decisions and
                                               (SLA) Matrix chart. They should be able to schedule individual and multiple          Program Objective Memorandum builds. It also supports
                                               reports, at specific dates or intervals. Administrators should be able to specify    post event/operation assessments and military After Action         2
                                               one or more services for the report. The system should enable administrators         Reviews.
                                               to filter the results for any report by one or more criteria, based upon the
                                               service form's fields and associations/links.


Activate Information Technology Metrics        The system shall enable administrators to select/activate and schedule               This provides automated reporting support in response to
Data Feeds                                     automatic reporting of this service's Service Level Indicators (SLI) - based         sections 5113 and 5123 of the Clinger-Cohen Act. The IT
                                               metrics to the IT Metrics database.                                                  Metrics database in turn feeds the Headquarters Department
                                                                                                                                    of the Army G-3's Strategic Management System, which is
                                                                                                                                    used to assess the United States (U.S) Army's readiness to         2
                                                                                                                                    support Operation Plan and ongoing combat operations. It
                                                                                                                                    also feeds models and databases that drive U.S. Army IT re-
                                                                                                                                    sourcing allocations and Program Objective Memorandum
                                                                                                                                    builds/decisions.
Add, Delete and Register Agents                The system shall add and delete agents to/from managed clients/assets.               This is needed in order to perform basic management
                                               Whenever a new agent is added, the Manager triggers inventory data                   functions on agent managed assets and services.
                                               collection for the affected asset/agent. Whenever an agent is removed, the                                                                              1
                                               pertinent data is removed from the Manager.
Add/Update Descriptive Information to          The system should enable administrators to enter, modify, and delete text            Not Applicable (N/A)
Service Form                                   describing the service, tasks to be preformed, conditions, customer
                                               responsibilities, and NetOps/other IT Staff/officials' responsibilities, and other
                                               information deemed necessary. [This is an ITIL® best-business
                                                                                                                                                                                                       3
                                               recommendation to ensure both the IT/NetOps staff and their supported
                                               customers have a clear statement of what is to be provided - and any actions
                                               necessary to implement and deliver the service.]

Analyze Events By Asset                        The system shall provide on demand and scheduled analysis of event data. It          This enables administrators to troubleshoot faulty/absent
                                               should be able to extract and produce Event data based on specified                  reporting by sources, fine-tune their configurations, develop
                                               asset/system criteria (e.g., platform, device, application, asset type,              new/more effective behavior based profiles (for
                                               agent/system failure reports, source, system performing attack. etc.). It shall      firewalls/Intrusion Protection System (IPS)), and provide          2
                                               enable administrators to query, extract/filter and report event information          evaluations on the effectiveness of sources. All improve the
                                               based on the event source. It shall enable the administrator to schedule the         LandWarNet’s availability, reliability, and security.
                                               analyses/queries, with the same criteria.
Analyze Events By Mission Impact               The system should analyze events/incidents by relating them to the affected          N/A
                                               services and organizational units and subsequently supporting the
                                               administrator by gauging them against the impact to the unit/organization, as                                                                           3
                                               well as the overall capability of the enterprise to complete its mission.



         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                               1                                                                                                                7/7/2010
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Analyze Events by Time                         The system shall analyze system events by time. It shall enable                      This helps administrators associate related events during
                                               administrators to extract and report event data by reception time, report            trouble-shooting, fine tune rules/profiles for
                                               generation time, or a specific time window. It shall enable administrators to        alarms/IPS/firewalls, and reduce administrator workload (e.g.,       2
                                               schedule these queries (to implement recurring time-based event                      produce reports to support shift-changes).
                                               analysis/reports).
Approve Or Reject New Service                  The system shall enable administrators to review submitted Service forms and         This is necessary to maintain the status of Services and to
                                               approve, reject or forward the for further review (based upon approval flows         ensure staff on leave or otherwise unavailable to not lead to a
                                               established by the administrators). It shall automatically escalate the Services     Service critical to Warfighter/Army Business missions/events
                                               for approval review when administrator defined thresholds are met. It updates        are not inadvertently dropped/overlooked.
                                               the Service form's Status to reflect the approval/rejection decision. If rejected,
                                               the system shall prompt the administrator to provide a rationale statement. It                                                                            2
                                               sends any required Notification messages to the customers and IT/NetOps
                                               staff indicated by the form's associations/links (e.g., A Rejection Notification
                                               gets sent to the submitting customer and/or SLM with the rationale for its
                                               rejection embedded).

Assign Privileges to Administrative Groups     The system shall provide the ability to assign privileges (read, write, execute,     This is needed for administrators to quickly and securely add
                                               access to, restrictions from) to administrative groups. Administrative groups        and remove access permissions to management platforms.
                                                                                                                                                                                                         2
                                               are composed of administrative accounts used to manage the platform.

Collect Agent Inventory                        The system shall provide the capability to query agents to obtain information        This reduces administrator workloads, facilitates network
                                               about their operational software version. The manager shall include the              optimization, and increases the probability and speed of
                                               capability to identify software changes that have occurred within an agent,          detecting illicit changes and incomplete/failed updates to
                                                                                                                                                                                                         2
                                               based on previously collected data. The manager shall support the definition         agents; all combine to improve LandWarNet security,
                                               of a schedule for the collection of information from agents. This information is     availability and reliability.
                                               stored in the Software Repository.
Configure Communication Resources              The system shall have configurable communication parameters. These                   This is needed to securely configure communication channels
                                               parameters can be set between component-to- management consoles,                     between agents and management platforms thus, ensuring
                                               manager-to-agent and manager-to-management consoles; client-to-server,               the secure transfer of data between the two elements.
                                                                                                                                                                                                         1
                                               client-to-client, Virtual Private Network (VPN) Device-to-remote user, and
                                               server-to-server components. This includes configuring ports, IP address.

Configure Service Breach Alarm Defaults        The SLM System should enable authorized administrators to configure the            N/A
                                               system's default settings and escalation rules for LandWarNet Service                                                                                     3
                                               breaches. The system shall enable users to:
                                               1) Configure and activate default audible, visual and E-mail/Beeper message
                                               alarms for specific service breeches of services of a given priority level, and/or
                                               with customers of a given priority level;
                                               2) Configure and activate associated SLM pick-lists with available alarms (for
                                               subsequent user selection/adjustment)
                                               3) Configure and activate Service Breach Alarm escalation rules (e.g.,
                                               escalate the alarm to the next higher user/administrator if the alarm is not
                                               manually acknowledged by a given time, for services of a given priority/with
                                               customers of a given priority).
Configure Service Management Tools             The system shall provide common NetOps system administration features, the This is essential for the system's rapid adjustment from an
                                               SLM system shall enable administrators to establish and configure:                 out-of-the-box configuration to one that can operate within the
                                                                                                                                  LandWarNet and leverage its NetOps system tools, without
                                                                                                                                  needless duplication of other systems' capabilities and an
                                               1) Net-Centric Enterprise Services/C4IM/IT service templates/forms and their
                                                                                                                                  unmanageable administrative load on the LandWarNet's
                                               processing rules
                                                                                                                                  bandwidth. The SLM reporting capability enables adapting
                                               2) Active SLM Simulations/Agents
                                                                                                                                  Commercial-off-the-Shelf (COTS) SLM tools to provide
                                                                                                                                  automated Information Technology Metrics reporting - which             1
                                               3) the system to use SLM-related NetOps data sources/reports
                                                                                                                                  directly responds to tasking under the Clinger-Cohen Act and
                                                                                                                                  supports Army IT resource Program Objective Memorandum
                                               4) Default service breach alarms/escalation rules
                                                                                                                                  builds and allocation modeling.
                                               5) the LandWarNet Service Catalog and its processing rules

                                               6) SLM Reports.

Configure Service Management WorkFlow          The system shall enable authorized users to define, edit, delete and archive   N/A
                                               review, approval, and dissemination routes and workflows for all SLM
                                                                                                                                                                                                         3
                                               transactions. The system shall enable the user to define workflows for routing
                                               and processing:

         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                               2                                                                                                           7/7/2010
                                                                      FUNCTIONAL REQUIREMENTS                                                                                                                                                           PRODUCT COMPLIANCE

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                                              1) Service Catalogs

                                              2) Service Forms/Service Level Agreement (SLA)

                                              3) Requests For Service

                                              4) Requests For Data

                                              5) Requests For Change

                                              6) Service Improvement Requests

                                              7) All SLM reports.

Configure Service Templates and Forms         The SLM system shall enable administrators to establish and configure      This is required by The U.S. Army and DoD classification
                                              templates and forms for LandWarNet Common Enterprise Service/Community- guidance and other information/data to meet DoD and ARs
                                                                                                                                                                                                   2
                                              of-Interest Services. This shall include enabling authorized users to:     and the Clinger-Cohen Act - and has specific data element
                                                                                                                         formats/entries for some of this information. This system
                                              1) Establish Army Baseline/Core Enterprise Services' format and templates, function is required for adapting out-of-the-box COTS SLM
                                              setting mandatory fields (e.g., classification instructions), user group   applications to comply with these laws, regulations and other
                                              permissions, and user help field/wizard updates,                           U.S. Army standards.
                                              2) Establish Army (reimbursable) Mission/Community-of-Interest SLA's format
                                              and templates, setting mandatory fields, ties to financial data in the CMDB/SS,
                                              ties to storage for associated documents, user group permissions, and user
                                              help field/wizard updates,
                                              3) Establish and update multi-tiered Services forms and processing rules,
                                              setting mandatory fields, user group permissions, and user help field/wizard
                                              updates,
                                              4) Validate pre-existing LandWarNet Services against the new/adjusted
                                              formats - enabling the administrator to update those missing newly mandated
                                              information or forward them to other users for correction;

                                              5) Configure system storage and pick-list options to access tailored Service
                                              Support Plans and SLA forms/templates' information.
Configure Service Level Manager Data          The SLM System shall enable authorized administrators to configure the            This is essential for internal system operations necessary to
Sources and Calculations                      system to poll, receive and employ external data and reports for determining      detect service outages, as well as to control administrative
                                              service level performance, predict service breaches, and detect service           use of LandWarNet's bandwidth. Configuring externally-
                                              outages. The system shall enable users to:                                        provided data sources enables internal system operations to
                                                                                                                                function. Passive monitoring of user transactions and other
                                              1) Configure and activate CAP Data polls, to include direct data polling of third NetOps CAP data provides critical data needed to monitor
                                              Party/Legacy systems (if required),                                               the performance of LandWarNet services and to identify most
                                                                                                                                service breaches. Passive monitoring, coupled with
                                              2) Configure and activate SLM data repositories and associated pick-lists,        scheduled polls, minimizes disruption to end-users and
                                                                                                                                reduces use of LandWarNet's bandwidth for purely
                                                                                                                                administrative purposes.
                                              3) Translate/transform nonstandard formatted data/reports to the system's                                                                            2
                                              standard data and form/record formats,

                                              4) Activate and adjust default Service Level Objective/SLI calculations and
                                              processing rules to support Army reports and displays,

                                              5) Identify and integrate external sources for the LandWarNet Service Catalog
                                              (such as the CMDB/SS or another SLM system).

                                              6) Schedule system polls and/or receipt of external systems' data/reports.




        Enterprise NetOps Planning Division
        ESTA-OSC I-ENPD
        2133 Cushing St.
        Ft. Huachuca, AZ 85613-7070
        Compliance.Team@conus.army.mil                                                                                                                                          3                                                                                                           7/7/2010
                                                                        FUNCTIONAL REQUIREMENTS                                                                                                                                                          PRODUCT COMPLIANCE

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Configure Service Level Manager Reporting The SLM System shall enable administrators to configure, manipulate/edit and          This is needed to directly support a mandatory report created
                                          activate default system reports to support user-activated or automatic                in response to the Clinger-Cohen Act; it also feeds U.S. Army
                                          generation functions. The system should provide the ability to establish              models used to drive Program Objective Memorandum
                                          default, administrator-defined forms and user-editable templates for the              decisions and annual Army IT/C4IM resource allocations.
                                          following reports:                                                                    The remainders of the reports-customizations are based
                                                                                                                                upon several best-business recommendations; they enable
                                                                                                                                the Army to adjust COTS systems' default reports and create
                                                                                                                                new reports to better support Army operations - and to add
                                                                                                                                fields and adjust system calculations needed to tie services        2
                                                                                                                                to military plans, Signal Unit operations and units. Providing
                                                                                                                                pre-filled Incident reports for each service enables the COTS
                                                                                                                                tool to automatically generate an Incident report when
                                                                                                                                services are breached - or are approaching that status; this
                                                                                                                                enables NetOps staff to rapidly overcome outages - or even
                                                                                                                                pre-empt them.


                                              a) U.S. Army IT Metrics database feeder reports, for designated organizations,
                                              using each service's reported SLI,
                                              b) Incident reports for each active and contingency (planned) service listed in
                                              the LandWarNet Service Catalog;
                                                     ®
                                              c) SLA -style charts for charts for individual services. This
                                              d) ITIL MatrixSLA Matrixindividual services across multiple matrix provides a
                                              customers/Organizations. This matrix provides a green-amber-red style
                                              assessment of overall service delivery for user-identified time intervals,

                                              e) SLA Matrix charts for multiple services, for individual and multiple
                                              organizations, for specific time windows (real-time-stop-light chart).
                                              This capability shall include the ability to:


                                              1) Create and subsequently edit a new report from internal system data,



                                              2) Edit system default reports,

                                              3) Activate and adjust calculations to auto-create reports and displays (e.g.,
                                              the SLA Matrix charts),

                                              4) Create and adjust processing rules to forward designated prefilled Service
                                              Breach Incident reports when designated SLI are breached - or warning
                                              thresholds are exceeded,
                                              5) Configure associated report and display pick-lists

                                              6) Schedule default/standard reports and/or receipt of external systems'
                                              data/reports.

Configure Service Level Manager               The System shall enable authorized administrators to configure SLM agents         This is essential for internal system operations necessary to
Simulations and Agents                        and/or synthetic traffic/event simulators used to monitor end-to-end service      predict and detect service outages, as well as to control
                                              delivery performance. The system shall provide configuration tools that           administrative use of LandWarNet's bandwidth. Passive
                                              enable users to:                                                                  monitoring does not always detect network, system or
                                                                                                                                software failures. Active transmissions of known messages
                                              1) Associate/link agents/simulations to user-modified/defined services,           simulating various end-user transactions at specific times is
                                                                                                                                necessary for rapid detection of imminent or unplanned
                                              2) Update Agent/Simulation settings based upon target/host networks,              service outages and to measure delivered service                    2
                                              systems and/or software configurations they are to mount on, emulate, and         performance from the end-user's perspective.
                                              report to,
                                              3) Add new hardware/software agents/simulations to the systems'
                                              configuration as they are activated/installed,
                                              4) Update and enable system pick-lists with the available SLM
                                              agents/simulations for specific LandWarNet C4IM Services,
                                              5) Schedule Agents/Simulations reporting.




        Enterprise NetOps Planning Division
        ESTA-OSC I-ENPD
        2133 Cushing St.
        Ft. Huachuca, AZ 85613-7070
        Compliance.Team@conus.army.mil                                                                                                                                            4                                                                                                          7/7/2010
                                                                       FUNCTIONAL REQUIREMENTS                                                                                                                                                        PRODUCT COMPLIANCE

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Configure the LandWarNet Service Catalog The SLM system should enable users to:                                                N/A

                                               1) Configure and activate service catalog associated pick-lists within the
                                               system and on associated web-portals,
                                               2) Schedule Service Catalog postings and/or receipt of externally generated
                                               Service Support Program and SLA files/forms. This is necessary to simplify                                                                        3
                                               internal system operations necessary to control access to the LandWarNet
                                               Service Catalog, maintain it, update the catalog's repository, post catalog
                                               updates to web portals/sites, and adopt Commercial-off-the-Shelf (COTS) SLM
                                               tools to support Army SLM operations.

Correlate To Other Services                    The system shall provide the capability to correlate submitted Service Forms    N/A
                                               to others submitted for review and to those already approved and within the
                                               Service Catalog. It shall display and highlight matches for review. It shall
                                               enable administrators to select which data (in the forms) to compare, which                                                                       3
                                               data to display (from the forms), and to set other filters to narrow the
                                               search/shorten run times.

Create and Update Service Change               The system should enable administrators and customers/users to create and N/A
Request                                        update Change Requests for services to the CMDB/SS, with links to pertinent
                                               data and/or attachments. The system should enable them to list any current
                                               problems/constraints, enhancement suggestions, desired implementation
                                               window, any OPLAN/Mission Essential Task List it supports, the impacts to
                                               Army operations/ business systems, the submitter's contact data, and a
                                               specific LandWarNet baseline (Core Enterprise Service) or above-
                                               baseline/Mission (Community-of-Interest) service requiring the enhancement.
                                               It should enable the users to submit Change Request as an active/open
                                               Change Request or as a contingency Change Request (e.g., a new/expanded
                                               service to support an OPLAN). It should enable the administrators/users to
                                               link/ attach documents describing the service's, or supporting asset's defects
                                               to the Change Request. It should enable them to link/associate related
                                               Service Outage Incident reports and SLA Matrices to the SIR.                                                                                      3



                                               The system shall support multiple Change Request associated to the same
                                               service for different time periods (e.g., Now, next Two Year Increment,
                                               Following Two year Increment, etc.). This enables Army leaders and users to
                                               manage a service improvement program, as recommended within the ITIL ®
                                               and other best-business-practices. Enabling customers to submit change
                                               request supports Army user requirements and requirements processes
                                               delineated in AR 70-1, AR 71-9 and AR 25-1. Enabling NetOps staff to create
                                               a service/product defect based on research conducted on an incident/problem -
                                               or on behalf of a customer.

Customize Knowledge Base                       The system should enable administrators to customize its digital documents      N/A
                                                                                                                                                                                                 3
                                               knowledge bases for its managed clients/agents/applications, and supported
Define Access Privileges                       The system shall enable designated administrators to define, and              This is critical for securing LandWarNet resources and
                                               subsequently enforce access privileges for other administrators, users and    preventing unauthorized users from making changes that
                                               assets to the management platform its data and any managed assets.            could lead to false alarms, failure of vital system functions,      2
                                                                                                                             and corruption of data used to operate, manage and defend
                                                                                                                             the LandWarNet.
Define Availability Service Level Indicators   The system shall enable administrators to enter, modify and activate          This supports automated service status reporting, service
for a Service                                  availability based SLI for the service on the form. It shall support setting  breach alerts, user/customer notification mechanisms, and
                                                                                                                                                                                                 2
                                               minimum, desired/objective, and service-level-breach warning (average/peak) Incident reporting mechanisms. It enables different
                                               thresholds for Availability based SLI, to include:                            warning/alarm thresholds for support to very important
                                               1) The time the system was in service during scheduled operations,            persons/critical users, key Warfighter/Business systems, and
                                               2) The time taken to respond to a Service Call/Work Unit/Trouble              special operations/training events.
                                               Ticket/NetOps Task,
                                               3) The time taken between when a service call/trouble ticket is submitted and
                                               the IT Staff arrives to start repairs,
                                               4) The time taken to restore/add a new service/asset/configuration after
                                               arrival/start of the repair/work,



         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                        5                                                                                                          7/7/2010
                                                                       FUNCTIONAL REQUIREMENTS                                                                                                                                                             PRODUCT COMPLIANCE

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                                               5) The time taken from First Call to Work Unit/Trouble Ticket Closure
                                               (Work/Problem Resolution Time),
                                               6) The Time Between Failure of an Asset/Service (minimum, peak, mean,
                                               average). The system shall enable administrators to define separate threshold
                                               values for given types of customers/customer organizations, for specific
                                               timeframes. It shall also enable administrators to schedule polls for this data
                                               from a CAP Management system(s) via the service form.


Define Capacity Service Level Indicators for The system shall enable administrators to enter, modify and activate service        This is essential for internal system operations necessary to
a Service                                    level objectives in terms of Capacity based SLI on the form. It shall support       support automated service status reporting, service breach
                                             setting minimum acceptable average/peak, desired/objective average/peak,            alerts, user/customer notification mechanisms, and Incident
                                             and service-level-breach-warning average/peak thresholds for measurable             reporting mechanisms. It enables users to set different
                                             Capacity items, to include:                                                         thresholds for very important persons/critical users and
                                             1) Used Data Storage Capacity;                                                      special operations/training events.

                                               2) Remaining Data Storage Capacity

                                               3) CPU Usage
                                                                                                                                                                                                      2
                                               4) RAM Usage

                                               5) Number of Users per asset/service

                                               6) Communications Bandwidth/Transmission rate.

                                               It shall enable administrators to define separate threshold values for given
                                               types of customers/customer organizations, for specific timeframes. It shall
                                               also enable them to schedule polls for this data from a CAP Management
                                               system(s) as part of the Service form/definition.

Define Performance Service Level               The system shall enable administrators to enter, modify and activate              This supports automated service status reporting, service
Indicators for a Service                       Performance-based SLI for the service on the form. The system shall support       breach alerts, user/customer notification mechanisms, and
                                               setting minimum acceptable, desired/objective, and service-level-breach           Incident reporting mechanisms. It enables different alarm
                                               warning (average/peak) thresholds for Performance-based SLI,                      thresholds for support to Very Important Person/critical users,
                                                                                                                                 key Warfighter/Business systems, and special
                                               1) Transaction times for Networking, NetOps Tasks/Work Units, Storage,            operations/training events.
                                               Authentication, Encryption, File Processing, Web Page access, Information
                                               Assurance Vulnerability Management (IAVM) Scans, Configuration Updates,
                                               etc.
                                               2) The number of Computer Network Attacks detected,

                                               3) The number of Work Units tied to Security Incidents,

                                               4) Authentication transaction times,                                                                                                                   2

                                               5) The Number of Customer Surveys received with Satisfied/better ratings,

                                               6) The Number of Customer Surveys received with Unsatisfied/worse ratings,

                                               7) The mean time between service calls for a service/asset;
                                               8) Accuracy metrics for Jitter rates, Bit-Error-Rates, Forward-Error-Correction
                                               initiation rates, Signal-to-Noise-Ratios, Workflow Record reactivations,
                                               Rollbacks tied to new configurations/software updates, etc. It shall enable
                                               defining separate threshold values for given types of customers/customer
                                               organizations, for specific timeframes. It shall also enable administrators to
                                               schedule polls for this data from a CAP Management system(s) via the service
                                               form.




         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                            6                                                                                                           7/7/2010
                                                                        FUNCTIONAL REQUIREMENTS                                                                                                                                                              PRODUCT COMPLIANCE

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Define Service Level Indicators Calculation    For Services linked to underpinning/supporting (IT/NetOps and Security               This supports automated service status reporting, service
Models for Tiered Services                     Center) services, assets, and/or IT/Network Operations staff, the system shall       breach alerts, user/customer notification mechanisms, and
                                               enable the user to formulate calculations/models to generate the higher-order        Incident reporting mechanisms for Enterprise-level services
                                               service's CAP metrics from the associated/related values of the                      that are supported by a variety of systems/applications,
                                               underpinning/supporting services, assets, and/or staff. It shall also support        users, and/or sub-services.                                         2
                                               priority-of-support-related threshold tiering for customers, organizations, and/or
                                               specific timeframes for these multi-level services (with linked supporting
                                               elements).

Detect and Report Login Credential             The system shall identify when users/administrators have changed, or                 This is needed to track user activity and identify those types
Changes                                        attempted to change, their login credentials (user name, password, domain)           of activities that may indicate unauthorized changes to             2
                                               and report this change.                                                              accounts.
Display Change History                         The system shall display information regarding historical changes to the             This is needed to enable administrators to verify authorized
                                               system and its managed objects or applications.                                      changes and identify unauthorized changes to the
                                                                                                                                                                                                        1
                                                                                                                                    management system and any managed devices and
                                                                                                                                    applications.
Display Events                                 The system shall display dynamic near-real-time events based on alarm                This is needed for the operation, maintenance, and defense
                                               severity, time, hierarchical importance, client groups, etc. The system shall        of the Global Information Grid (GIG) and LandWarNet.
                                                                                                                                                                                                        1
                                               support drill down capabilities to display the underlying events behind larger
                                               alarms/incidents.
Display Help                                   The system should provide the ability to view help files specific to the       N/A
                                                                                                                                                                                                        3
                                               application or management system.
Display Knowledge Base Information             The system should display requested information from a particular knowledge N/A
                                               base, in response to administrator queries. It should support information
                                               retrieval and display from authorized (administratively-linked) external
                                               knowledge bases (e.g., a vendor maintained knowledgebase). This facilitates                                                                              3
                                               rapid trouble-shooting and insightful decision making, particularly by less
                                               experienced administrators.

Display Results of Diagnostics                 The system shall present results of diagnostic routines executed on a network This is needed to facilitate trouble shooting.
                                                                                                                                                                                                        2
                                               device.
Encrypt Data Exchanges                         The system shall provide secure (encrypted) data exchange between a              Secures NetOps management data used to control
                                               manager and clients. Certain types of data being exchanged require               management platforms on the LandWarNet.
                                               encryption (e.g., logon credentials). The system shall provide the capability to
                                               encrypt data transferred between the system and assets using Secure Socket                                                                               1
                                               Layer (SSL) and Transport Layer Security (TLS) that is Federal Information
                                               Processing Standards (FIPS) Publication 140-2 compliant.

Enter/Update Service Timeframe/                The system shall enable administrators to review and adjust/add time frame           This is essential for internal system operations necessary to
Suspenses                                      and suspense information on the form. This includes service start/activate,          trigger alarms, cancel services, and trigger automatic
                                               stop, planning/ initiation, acknowledgement, and funding cutoff dates/times for      escalation measures when services are not processed in time         2
                                               the LandWarNet service.                                                              to meet Warfighter/Army Business customer suspenses.

Enter/Update the Service Type (Core            The system shall enable authorized users to enter or adjust the service type to This enables the Army to implement necessary author
Enterprise Service or Community-of-            reflect whether it is a LandWarNet baseline or above baseline/mission tailored controls and enable processing flow/approval variations.
Interest)                                      service. [Core Enterprise Service/Baseline services address those services
                                               provided for no cost, to a common standard, to all United States Army
                                               Warfighters, Business organizations and their systems. These are funded and                                                                              2
                                               centrally managed by HQDA CIO/G-6, with IMA and NETCOM assistance.
                                               Community-of-Interest (COI)/Above Baseline services build on this baseline to
                                               meet unique mission needs - but require operational funding to implement.]

Identify Trends Based On Historical Metrics The system should support the ability to identify trends based on historical            N/A
                                                                                                                                                                                                        3
                                            metrics.
Link MDEP/MIPR Information to Service       The system shall provide support to identify and associate/link the Army                This provides information needed to respond to sections
Form                                        funding source information in the Configuration Management Data                         5113 and 5123 of the Clinger-Cohen Act. It is essential for
                                            Base/Service Support required to implement and support the requested/                   internal system operations necessary to estimate and later
                                            proposed LandWarNet service, using the service form's data. It shall provide            measure the actual costs to deliver the service, as requested
                                            query tools, pick-lists, templated information, and access to CMDB/SS data to           by Congress and the HQDA CIO/G-6.                                   1
                                            enable/automate this support. It shall enable administrators to add, change or
                                            delete this information as necessary.




         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                                7                                                                                                         7/7/2010
                                                                       FUNCTIONAL REQUIREMENTS                                                                                                                                                            PRODUCT COMPLIANCE

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Link More Customers/ Organizations to          The system shall enable administrators to associate/link additional individual      This supports the Service Level Agreement/Service Support
Service Form                                   customers (via CMDB/SS Person Objects), customer                                    Plan negotiation phase/processes and helps automate and
                                               groups/organizations/units (via CMDB/SS People Objects and Organization             refine responses to sections 5113 and 5123 of the Clinger-
                                               Objects), and specific supported locations (e.g., an Emergency Operations           Cohen Act.
                                               Center within a Headquarters Building; via a CMDB/SS Location Object) to the
                                               requested/proposed LandWarNet service. It provides query tools, pick-lists,                                                                           2
                                               templated information, and the CMDB/SS to enable/automate this support. It
                                               shall enable administrators to add, change or delete this information as
                                               necessary to update/tailor it to the user's current request and current local
                                               situations.
Link Supporting Assets to the Service Form The system shall provide support to identify and associate/link the CMDB/SS's           This provides information needed to respond to sections
                                           supporting IT assets (systems, software, hardware, etc.) necessary to                   5113 and 5123 of the Clinger-Cohen Act. It is essential for
                                           implement and support the requested/proposed LandWarNet service, using                  internal system operations necessary to estimate costs,
                                           the service form's data. It shall provide query tools, pick-lists, templated            determine service performance levels, predict service             2
                                           information, and access to CMDB/SS data to enable/automate this support. It             outages, trigger service alarms, and measure overall
                                           shall enable administrators to add, change or delete this information as                performance and costs.
                                           necessary.
Link Supporting Documents to Service Form The system should provide support to identify and associate/link the                     N/A
                                           CMDB/SS's supporting documentation (e.g., Operation Plans, Inter-Service
                                           Support Agreements, Military Interdepartmental Purchase Request, Contracts,
                                           Approval-to-Operate documents, Service Architecture Diagrams, etc.)
                                           necessary to implement and support the requested/proposed LandWarNet
                                           service, using the service form's data. It should provide query tools, pick-lists,                                                                        3
                                           templated information, and access to CMDB/SS data to enable/automate this
                                           support. It enables administrators to add, change or delete this information as
                                           necessary.

Link Supporting Projects/Change Request        The system shall provide automated support to identify and associate/link           This provides information needed to respond to sections
to New Service                                 supporting IT Projects/ Programs and/or Change Requests necessary to                5113 and 5123 of the Clinger-Cohen Act. The linked
                                               implement/improve the requested/proposed LandWarNet service, using the              projects/Change Request provide status and suspense data
                                               service form's data. It shall provide query tools, pick-lists, templated            used to update the Service form's status and provides             1
                                               information, and access to the CMDB/SS to enable/automate this support. It          traceability to the originating request.
                                               shall enable administrators to add, change or delete this information as
                                               necessary.
Link Supporting Services to Service Form       The system shall provide support to identify and associate/link other               This provides information needed to respond to sections
                                               underpinning/supporting LandWarNet services necessary to implement and              5113 and 5123 of the Clinger-Cohen Act. It is essential for
                                               support the requested/proposed LandWarNet service, using data form the              internal system operations necessary to estimate costs,
                                               form. It shall provide query tools, pick-lists, templated information, and access   determine aggregated service performance levels, predict          1
                                               to the CMDB/SS to enable/automate this support. It shall enable                     service outages, trigger service alarms, and measure overall
                                               administrators to add, change or delete this information as necessary.              performance and costs.

Link Supporting Staff and Managers to      The system shall provide automated support to associate/link the supporting             This supports responses to sections 5113 and 5123 of the
Service Form                               administrators necessary to implement and support the requested/proposed                Clinger-Cohen Act. It is essential for internal system
                                           LandWarNet service, using data from the Service form (e.g., Service                     operations necessary to determine service delivery costs,
                                           Identification, time, customer data, etc.). It shall provide query tools, pick-lists,   calculate SLI values, and provide alarm/notifications to key
                                           templated information, and access to the CMDB/SS to enable/automate this                staff to predict and rapidly respond to service outages.          1
                                           support. It enables administrators to add, change or delete this information as
                                           necessary to tailor it to the current local situations and user
                                           negotiation/comments.
Manage Administrator Accounts              The system shall provide the ability to manage (add, modify, verify, delete)            This is needed to ensure that access to management
                                           accounts that are used to administrate the system. This also includes the               systems is controlled and secure.                                 2
                                           ability add and remove users from groups.
Manage Agent Profiles                      The system should administratively manage (create, modify, and delete)                  This is needed in order to manage large numbers of agents
                                                                                                                                                                                                     2
                                           configuration profiles for different types of agents.                                   via the profile functionality.
Manage Agent/Client Configuration Settings The system shall manage agent/client related configuration settings. To                 This is essential to support automated service status
                                           include 'auto-install' new definitions, files to exclude, reporting criteria,           reporting, service breach alerts, user/customer notification
                                           reporting times, etc.                                                                   mechanisms, and Incident reporting mechanisms. This is            2
                                                                                                                                   needed to be able to manage any LandWarNet asset.




         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                              8                                                                                                        7/7/2010
                                                                       FUNCTIONAL REQUIREMENTS                                                                                                                                                               PRODUCT COMPLIANCE

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Manage Component Grouping                      The system shall allow administrators to define groups of assets. Groups may       This is needed to enable the administrators to perform
                                               be created using different characteristics, including hierarchical,                common operations upon them (loading patches, signatures,
                                               organizational, geographical, or functional (e.g., Email Servers). Also, the       profiles, access control list, etc.) - speeding implementation
                                                                                                                                                                                                        2
                                               system shall enable administrators to assign specific assets/components to         of security measures during an attack, reducing the chances
                                               defined groups.                                                                    of error, and reducing overall administrator workloads.

Manage Groups                                  The system shall manage (create, modify, delete) User Groups, with user roles      The system is critical to the operations and security of this
                                               and privileges. It shall support User Group creation, data entry/modification,     NetOps system and the LandWarNet. User accounts and
                                               and deletion by authorized system users. This includes the ability to remove       their associated User Group(s) will be used throughout the
                                               multiple groups/super groups (groups that contain other groups) within a single    Enterprise to control privilege-based access to various
                                               action.                                                                            resources/assets and services, track trouble calls/service            1
                                                                                                                                  requests, provide alerts/notifications, and to maintain
                                                                                                                                  audit/transaction logs (IAW AR 25-1 and AR 25-2).

Manage Service Level Indicators Polling        The system shall enable the user to review and adjust the polling periods for      This enables NetOps staff to adjust polling rates to suit
                                               the service's SLI data from the CAP Monitoring System, permitting up to real-      required reporting periods (includes Clinger-Cohen
                                               time-polling. The system shall poll, retrieve and process the performance          Act/Budget related reporting) - and avoid overwhelming local
                                               data, triggering alarms IAW administrator-set criteria.                            networks with excessive administrative traffic. (Too frequent         2
                                                                                                                                  polling of the Monitoring system results in a rippled effect; it
                                                                                                                                  polls other NetOps managers, they poll their managed
                                                                                                                                  devices/agents, etc.)
Model Results Repository                       The system should store the results of models under a name and for a period        N/A
                                               of time specified by the administrator. This data should be textual, retained in                                                                         3
                                               a database, and support searches/queries.
Monitor Customer Service Usage                 The system shall enable authorized users to monitor customer usage on              This is necessary to ass’s customer/end-user loads on each
                                               individual services. The system shall track and display the number of users        service and to more accurately assess service costs. This
                                               that activate or conduct transactions via each LandWarNet service, as              also provides valuable information to demonstrate the value
                                               reported through the CAP Monitoring system. The system shall calculate             of unseen IT services - such as AD - that underpin more
                                               statistical norms for each service's use and determine recurring peak usage        visible services (such as collaboration and E-mail). This             2
                                               periods. The system shall enable the user to refine this information by specific   enables HQDA CIO/G-6 to fight for more realistic IT
                                               regions/locations, organizations, and end-user types (via CMDB/SS's People         resources via the Program Objective Memorandum process.
                                               Objects). The system shall employ the statistical data within its modeling
                                               capabilities.
Perform Data Aggregation                       The system shall have the capability to provide data aggregation at the       This is needed in order to reduce the amount of duplicative
                                               appropriate level for the System's monitored environment. This data           events that may be received by a management platform.
                                               aggregation allows for a total visualization of the monitored environment by  Reduction of events will enable administrators to more                     2
                                                                                                                             quickly identify issues/trends of managed assets within the
                                               collecting different data from disparate sources and aggregating the data for a
                                               common view.                                                                  LandWarNet.
Perform Local Authentication                   The system shall authenticate users, administrators, and assets from data     This is needed for the authentication of users to access and
                                               stored locally within the management application or device.                   resources on the LandWarNet and is required by AR 25-1,                    1
                                                                                                                             and AR 25-2.
Perform Operations on Multiple Assets          The system shall permit administrators to interact with multiple managed      This is needed to save the administrators considerable time,
                                               assets on a single screen. It allows them to select and perform operations on enable central management and maintenance of large
                                               individual assets, and groups of assets (Hardware, Software, Agents), from    network - enhancing overall reliability and security.
                                               administratively defined (pick) lists of available assets/asst groups and                                                                                2
                                               operations. The system shall enable the administrator to define and save
                                               groups of assets for future pick list displays (to perform future operations
                                               upon).
Perform Remote Authentication                  The system shall authenticate users, administrators, and assets from a remote This is the core function for the authentication of users to
                                               authentication service on the network.                                        access and resources on the LandWarNet and is required by                  1
                                                                                                                             AR 25-1, and AR 25-2.
Plan Future Service Needs                      The system shall support future planning by providing a calendar tool for     This is essential to support Army Operations planning (for
                                               plotting LandWarNet Services and Operations/Business events they support, eventual/planned fixed sites and IT systems) and significantly
                                               as well as provide Service performance modeling that enables NetOps staff to enhances Army Enterprise IT Infrastructure Planning and
                                                                                                                                                                                                        2
                                               simulate system upgrades to demonstrate the impacts on performance - and Program Objective Memorandum assessment capabilities.
                                               calculate any changes to the Total Cost of service delivery.




         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                               9                                                                                                          7/7/2010
                                                                        FUNCTIONAL REQUIREMENTS                                                                                                                                                            PRODUCT COMPLIANCE

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Process Change Requests For Services           The system shall process new service requests from the CMDB/SS. It shall            This is essential to the creation and rapid processing of
                                               use the Change Request; generated by the Service Desk/Call Script for               LandWarNet services. It supports automated operational
                                               new/expanded service requests) work flow record's data to retrieve the              planning, user notification, and enables automated IT Metrics
                                               indicated Service form template. It shall associate/link the Change Request         and service performance reporting mandated by the Clinger-         2
                                               and customer's point of contact data in the CMDB/SS to the form, annotate           Cohen Act.
                                               any suspense/date/time information, and alert the tasked service level
                                               manager to continue processing it.
Process Customer Survey Responses              The system should provide support for periodic and ad-hoc SLM after-                N/A
                                               action/event reviews. The system shall cue and present Customer Survey
                                               forms for user-designated services, for specific timeframes, to support
                                               assessments of overall delivered services from the Customer/Soldier/Army
                                               Business staff perspective. It shall be able to display trend lines showing the
                                               numbers of surveys submitted with complaints over the designated period - as                                                                           3
                                               well as the number of customer surveys submitted showing satisfied or
                                               exceeded expectations type results on the same chart. The system shall
                                               enable the user to generate reports from this information.

Process Service Catalog Updates                The system shall support hierarchical Service Catalog development and               This is essential to enable use of COTS-based SLM
                                               updates submitted via the CMDB/SS system. It shall automatically retrieve           Solutions to implement Army SLM operations across
                                               service catalog updates from the CMDB/SS, correlate them to the affected            hierarchical organizations. It supports baseline service
                                                                                                                                                                                                      2
                                               services and add, change, or delete those forms as indicated. It shall retain       changes being provided to lower echelons.
                                               ownership of any locally generated service forms and prevent overwrites
                                               during these updates.
Process Service Change Requests                The SLM System shall enable authorized users to access the CMDB/SS                  This is essential to speed implementation of new services or
                                               system to create, submit, and track a Change Request Workflow Record to             substantial expansions of existing ones. It supports planning
                                               request new or expanded services and underpinning IT infrastructure. It shall       and subsequent rapid implementation of services to meet
                                               support both immediate/active and contingency Change Request Workflow               support surges for Continuity of Operations
                                               Record. It shall automatically associate/link the Change Request Workflow           (COOP)/OPLANs.
                                               Record to an associated Service form and adjust the Service form's status to                                                                           2
                                               reflect that of the pending Change Request. When the Change Request
                                               Workflow Record is complete, the system then changes the service form's
                                               status to reflect that it is ready for activation and alerts the service manager.


Provide Ability to Drill-Down                  The system shall provide in-depth detailed information about any monitored          This enables rapid trouble-shooting or identification of key
                                               asset, service, or function depicted on the GUI. This enables the user to drill-    information necessary for operations, maintenance or
                                                                                                                                                                                                      2
                                               down on any graphical representation (e.g., icon) to obtain specific relevant       defense actions.
                                               detailed information regarding its status.
Provide Access/Control Web                     The system should provide all functions needed to enable web application            N/A
                                               interfaces and access controls. For example, it should enable an expert
                                               administrator to securely log onto and operate a management console from                                                                               3
                                               another computer (with web browsers) anywhere on the LandWarNet.

Provide Administrator Audit Log                The system shall provide administrator audit log information, to include the        This is required in accordance with DoDI 8500.2, AR 25-1
                                               administrator's identification, time stamp, the specific activity/transaction       and AR 25-2.
                                               performed, changes in permissions, and any other specified data of interest                                                                            2
                                               related to administrator transactions on the system.

Provide Agent/Sensor Inventory Repository The system shall store inventory information on managed                         This is essential to provide baseline data of managed
                                          agent/sensors/adaptor devices. This shall include the Agent/Sensor Location agents/sensors/adaptors, used to support the management
                                          Catalog (the topology of agent/sensors in the managed environment), the         system's operations and processing.
                                          Asset Inventory (the known inventory of manageable devices) and any
                                          Component Groupings (Administrator-defined groupings of agents/sensors
                                          and their relationships to other assets and/or services, to include fail-over                                                                               1
                                          responsibilities between them or their management consoles). It shall be able
                                          to store multiple versions of this data (staged, current and various historical
                                          sets of information). This repository should support queries of this data (for
                                          authorized administrators/users only).

Provide Capacity, Availability, and       The system should integrate with the CAP Monitoring System. This is needed N/A
Performance Monitoring System Integration in order for the CAP Monitoring System to receive data that it can then                                                                                     3
                                          analyze.



         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                              10                                                                                                        7/7/2010
                                                                        FUNCTIONAL REQUIREMENTS                                                                                                                                                          PRODUCT COMPLIANCE

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Provide Command Line Interface                 The system shall use a CLI for system or account administration locally and       This is needed to enable administrators to execute changes
                                               remotely.                                                                         on large groups of configuration items via a single command.       2

Provide Command Line Interface and             The system should provide security mechanisms for CLI and Application            N/A
Application Program Interface Security         Program Interface access to the system. The system should enforce security
                                               for command line input that is functionally identical to GUI access restrictions
                                                                                                                                                                                                    3
                                               and controls; security for Advanced Programming Interfaces that are
                                               functionally identical to GUI access restrictions and controls.

Provide Communication Ports Security                                                                                       This is necessary to configure management platforms to
                                               The system shall provide the capability to designate a limited set of ports for
                                               communication between management platforms and managed components.          communicate across routers and switches (considering port
                                                                                                                                                                                                    1
                                                                                                                           restrictions that may be applied to network devices) within the
                                                                                                                           LandWarNet.
Provide Configuration Management Data          This system shall integrate with an external CMDB/SS system; which includes This is required to provide critical NetOps inventory and                1
Base/Service Support Integration               components such as:                                                         configuration item data, health/welfare status
                                               Service Desk

                                               Incident Management

                                               Problem Management

                                               Change Management

                                               Configuration Management

                                               Asset Management

                                               Project Management, etc.

                                               This includes enabling the user to access the manual workflow report (Trouble
                                               Ticket) features of the CMDB/SS.
Provide Defineable Report Filters              The system should provide filters that can be created and modified. Filters    N/A
                                               provide a way to produce reports that provide data on a specific attribute(s).                                                                       3

Provide Device and Media Configuration         The system shall store all configuration information about devices and media      This is needed to maintain and defend LandWarNet systems
Information Repository                         that is generated by the management system or its sub-systems/agents, to          via their configurations. It supports restoring and
                                               include any unique communications/encryption settings. This also includes         reconstitution of vital assets and applications.                   2
                                               new/staged, current, and multiple copies of historical configuration data.

Provide Diagnostic Routines                    The system shall provide diagnostic routines. Diagnostic routines enable          This is essential for the rapid trouble shooting and
                                               administrators to execute an action or set of actions intended to reveal          maintenance of assets.                                             2
                                               operational failures.
Provide Event Log Reports                      The system shall produce reports containing event and associated user             This is needed to meet AR requirements for reporting on
                                               activity logs.                                                                    potential security breeches.                                       2

Provide Frequently Asked Questions             The system should support a FAQ capability, providing searchable, quick           N/A
Feature                                        solutions for common problems for both administrators and customers/users.                                                                           3

Provide Graphical Interface                    The system shall provide a GUI enabling users and/or administrators to            This is needed to simplify the use of the management
                                               access and operate the system from their terminal or via a web-accessible         system.
                                               Interface. The system functionality should be the same whether the operator                                                                          2
                                               accesses the system via the terminal or at the server/system's native
                                               interface.
Provide Graphical Views of Relationships       The system shall provide graphical views of operational LandWarNet control        This supports identifying impacted customers/end-users
                                               information. It shall enable the user to view:                                    during service outages, asset replacement/maintenance,
                                               b) Customer-Network Operations User/Staff Relationships;                          service/infrastructure modeling, etc. It enables NetOps staff
                                                                                                                                 to proactively notify customers/end-users of impacts due to
                                               c) Customer-Asset Relationships;                                                  changes, infrastructure improvements, etc.
                                                                                                                                                                                                    2
                                               d) Service-Asset Relationships;

                                               e) Network Operations User-Asset Relationships;

                                               f) Organizational (peer-to-peer/hierarchical) Relationships.



         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                             11                                                                                                       7/7/2010
                                                                        FUNCTIONAL REQUIREMENTS                                                                                                                                                                 PRODUCT COMPLIANCE

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Provide Help Feature                           The system should provide help functionality. This can be an on-line                N/A
                                               functionality or provided locally on the platform. It should provide a search                                                                               3
                                               and index capability.
Provide Import Digital Documents For           The system should import vendor supplied Digital Documentation Knowledge N/A
                                                                                                                                                                                                           3
Knowledge Bases                                Base information.
Provide Internal Events Repository             The system shall provide timely storage for internally-generated system             This data is essential for the basic operation and
                                               log/transaction events (events/logs addressing the NetOps system's health           maintenance of this system, which is used to operate,
                                               and operational status). It shall record all reported event information, with time- maintain, and defend Information technology assets and
                                               stamp data, as textual data in a database. It shall support queries of this data. services within the LandWarNet. The ability to query its data             2
                                               It shall capture and store all agent/sensor reported events/logs and all            is essential for detailed analyses, which support NetOps
                                               operational logs (e.g., Sys-logs) polled from specific managed assets.              procedures, training, staffing, and infrastructure decisions.

Provide Knowledge Base                         The system should provide a knowledge base. Knowledge bases are                      N/A
                                               searchable (via queries) repository of information about a specific topic or
                                               product. The knowledge base should contain at a minimum; FAQs, trouble-                                                                                     3
                                               shooting wizards, Uniform Resource Locators (URL) for additional
                                               help/information.
Provide Knowledge Base Repository              The system should store NetOps Knowledge Base information. This includes             This is essential for the basic operation of the NetOps
                                               all information stored in the Knowledge Base used primarily by administrators        Systems Knowledge Base management capabilities.
                                                                                                                                                                                                           3
                                               in the operations and maintenance of systems and services.

Provide Multiple Component Access              The system shall control the administrator's ability to only perform operations      This is needed to enable automated administrative access
Controls                                       to those assets/asset groups they are authorized to manage.                          controls - enhancing overall reliability and security.                 2

Provide Operational Reports                    The system shall provide operational NetOps reports, to include those on             This is needed to allow the element manager to combine and
                                               component and aggregated asset/system utilization (or usage); failed                 summarize device/storage information, Job Status, Job
                                                                                                                                                                                                           2
                                               components/assets; configuration settings for all/designated                         Volume, Device Utilization, media verification, job failures, job
                                               components/assets; and asset/device/storage information.                             schedules, report alerts.
Provide Predefined Display Formats             The system shall display predefined formats/displays to make the system              This is needed for basic operation of the system out of the
                                               usable immediately after the initial installation.                                   box, reducing configuration and implementation time.                   2

Provide Predefined Reporting Filters           The system should display filters to reduce displayed data based on relevancy N/A
                                               and provide predefined display filters to support analysis of reported data.                                                                                3

Provide Remote Administration                  The system shall provide secure, IP-based remote administration of the               This is required to secure the LandWarNet and operate large
                                                                                                                                                                                                           2
                                               manager and its managed assets.                                                      networks.
Provide Scheduled Outage Notification          The system shall provide capabilities to notify all affected customers and           This is needed to allow the organization to plan when the
                                               NetOps users about a scheduled service outage. It shall poll CMDB/SS to              service will not be operational and proactively alert key
                                               identify Workflow Record that will result in LandWarNet service outages. The         NetOps staff to prevent unintentional disruptions to key Army
                                                                                                                                                                                                           2
                                               system shall then cue the CMDB/SS to notify all affected customers and               Missions/Businesses at crucial periods - and automatically
                                               NetOps users associated/linked to those services, IAW the information                inform the affected customers and users (freeing the staff for
                                               entered to their forms (e.g., SLA).                                                  maintenance duties).
Provide Security Event Repository              The system shall provide timely storage for security event information relating      This data is essential for the basic operation of this system's
                                               to the management console and any managed assets/services. This includes             management console, which is used to defend the
                                               expired passwords, user lockouts, numerous faulty log on attempts,                   LandWarNet. The ability to query its data is essential for
                                               transaction logs of changes to system permissions, unauthorized transactions         forensic analyses on computer network attacks and others
                                               (e.g., user/administrator access escalations), and similar alarms/alerts. It shall   security incidents.                                                    2
                                               record all reported event information, with time-stamp data, as textual data in a
                                               database. It shall support queries. It shall capture and store all managed
                                               agents/sensors reported security events/logs.

Provide Service Breach Notification Cues       The system shall cue the CMDB/SS system to send a Service Breach                     This is needed to provide early notification of service
                                               Notification message to all affected service customers and assigned/linked           breaches to affected service customers and NetOps staff -
                                               NetOps staff (users) for each service-breach detected during monitoring. It          enabling them to start separate, off-line mitigation efforts
                                               shall update administratively-defined notification templates for each service,       when needed. Rapid notification through automation can
                                               attaching the proposed notice to the cue/alert message to CMDB/SS. It shall          help reduce overall support loads on other services to ensure          2
                                               generate and send service status update cues to the CMDB/SS as the                   vital services and support are sustained.
                                               service's status changes through full service restoration.




         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                                12                                                                                                           7/7/2010
                                                                        FUNCTIONAL REQUIREMENTS                                                                                                                                                              PRODUCT COMPLIANCE

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Provide Service Catalog Repository             The SLM system shall store Service Catalog data. This shall include all             This is essential for the SLM systems’ basic operations and
                                               information needed to generate the web-based catalog, except for the service        reliable functioning. This enables the U.S. Army to adapt a
                                               forms (addressed separately). The system shall support administrator-defined        COTS SLM system to comply with current Army SLM catalog
                                                                                                                                                                                                        2
                                               subfolders to support associated HTML documents and files. This repository          design and processes.
                                               should/shall support queries of this data (for authorized
                                               administrators/users/systems only).
Provide Service Form/Service Level             The SLM system shall store Service Form (e.g., SLA) data and associated             This is essential for basic internal SLM operations; the
Agreement Data Repository                      information; including customer, location, timeframe, supported                     system is inoperable without it.
                                               Warfighter/Business Mission/Event, SLI, and supporting NetOps and/or
                                               CMDB/SS data/links. [NOTE: Most COTS systems only have SLA forms -                                                                                       2
                                               though leading vendors support manipulation of their content.]


Provide Service Level Indicator-Based          The system shall enable administrators to set named alarm rules for managed         This supports unique alarms for Very Important
Alarms                                         services, based upon service level indicator thresholds. It shall enable            Persons/organizations, for specific events, and to predefine
                                               administrators to set local CAP-based thresholds for the selected service. It       new alarms for planned infrastructure upgrades. It also
                                               shall enable the user to set visual, audible, and/or text/email/beeper alarms for   supports separate alarms for services in Amber status than           2
                                               each rules. It shall support separate alarm rules for different time periods,       those in Red status, as well as handicapped administrators.
                                               and/or with different threshold values, for the same service.

Provide Service Level Management Reports The system shall store all report data generated by the SLM system. This                  This is essential for the SLM systems' basic operations and
Repository                               shall include all reported data for Service Level Assessment Matrices,                    reliable functioning, as well as an after-action tool to help
                                         Modeling reports, Customer Service Usage Reports, Customer Satisfaction                   revise tactics, techniques, and procedures/standing operating
                                                                                                                                                                                                        2
                                         Reports, and Service Breach Incidents.                                                    procedures. It enables the U.S. Army to adapt a COTS SLM
                                                                                                                                   system to comply with current Army SLM catalog design and
                                                                                                                                   processes.
Provide Service Level Trend Analysis           The SLM system shall provide the ability to display one or more service's           This system function is essential to support periodic reporting
                                               performance, for time periods defined by the user, highlighting the selected        to support Signal Regimental Units' Battle Command and
                                               services' performance by its ability to meet/exceed stated thresholds (SLA          Quarterly Training/Readiness Briefs. It also is crucial to
                                               Matrix):                                                                            provide detailed assessments to the root causes behind
                                               1) Services that failed to meet any SLI (e.g., BLACK);                              recurring systems outages/degraded performance - to
                                                                                                                                   enhance IT resource decisions. It also supports revising the
                                               2) Those that have failed to meet the minimum acceptable threshold (e.g.,           SLIs on each Service's form entered to the Service Catalog -
                                               RED);                                                                               capturing improvements made by systems
                                               3) Those that have met/exceeded this threshold(s), but failed to meet the           upgrades/replacements.
                                               desired objectives/goals (e.g., GREEN);
                                               4) Those that met all goals/ objectives (e.g., Gold/Blue).

                                               The system shall enable the user to filter this reporting by any of the data
                                               fields found on the Service Form (e.g., filter by a specific asset, group of                                                                             2
                                               assets, supporting sub-service, or service customer/provider's organization).
                                               The system shall enable the user to retrieve and view the detailed CAP data
                                               and any related Incident/Problem or Project/Program data behind each
                                               reported performance symbol/entry, or user-selected group of entries. The
                                               system shall be able to provide and display past performance results and
                                               statistical value ranges for each service, by SLI, at the user's request. The
                                               system shall be able to retrieve this data from another NetOps system. The
                                               system shall, upon user approval, automatically produce these reports for
                                               each individual service at the schedule set within the service's form. The
                                               system shall enable users to define multi-service reports and schedule them
                                               for production, and later adjust or stop that schedule. The system shall be
                                               able to archive all reports.

Provide Service Management Reports             The SLM system shall be able to generate and print reports generated within         This supports off-line Army reports, briefings, post-
                                                                                                                                                                                                        2
                                               the system, to include:                                                             attack/disaster reviews, internal reviews/training and IT
                                               1) The LandWarNet Service Catalog                                                   resource decisions.

                                               2) Individual Service Forms

                                               3) Service Level Assessment Matrices

                                               4) Customer Satisfaction Trend Lines



         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                              13                                                                                                          7/7/2010
                                                                       FUNCTIONAL REQUIREMENTS                                                                                                                                                                PRODUCT COMPLIANCE

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                                              5) Individual and grouped Customer Survey responses

                                              6) Customer Service Usage reports

                                              7) Individual and grouped Requests For Service

                                              8) Individual and grouped Service Improvement Requests                                                                                                     2
                                              9) Service Breach Incident Reports (includes follow-ups).

Provide Service Manpower Models               The SLM system shall provide Service Manpower modeling that enables                   This supports Army Stability and Support Operations planning
                                              authorized (NetOps) users to estimate the required work and resulting man-            (for eventual/planned fixed sites and IT systems) and
                                              hour costs necessary to deliver the planned service. The system shall                 significantly enhances Army Enterprise IT Infrastructure
                                              leverage historical information on the types of users that have been tasked to        Planning and Program Objective Memorandum assessment
                                              plan and manage and services perform work units/trouble tickets and                   capabilities. The ability to run through a range of task/time
                                              Projects/Tasks in support of services to estimate the NetOps staffing and             values enables man-hour cost-benefit assessments of
                                              required man-hours, for the planned period. The system shall be able to               various vendor solutions.
                                              leverage existing tasking/services for that service, over that period, to                                                                                  2
                                              determine if the available staff can support the service - and estimate the
                                              additional staff requirements. The system shall provide reports detailing each
                                              position required the likely tasks to perform, estimated time to perform them,
                                              and identify those requiring staff augmentation to perform. The system shall
                                              enable authorized users to adjust the required tasks and timing information to
                                              reflect projected IT Infrastructure upgrades and run the model to recalculate
                                              the staffing/man-hour totals and staff augmentation needs
                                              The system shall enable the user to specify a range of values for trhe tasks
                                              and resultant timing information for the Model to run through. The system
                                              shall enable the user to schedule model runs and automatic report generation
                                              (e.g., to run at night); this shall include the ability to consecutively cycle
                                              through the range of task/time values.


Provide Service Outage Incident Reports       The SLM system shall provide capabilities to generate and send an Incident            This provides early notification of imminent or current service
                                              report for each service-breach and service-breach-warning detected during             breaches to the CMDB/SSt, enabling it to process them into
                                              monitoring. The system shall support automatic reporting, using                       corrective actions (via work units). Use of previously
                                              administratively defined templates for each service. The system shall submit          coordinated service-breach-warnings for selected items
                                              Incident status and close-out updates as the service's status changes.                enables NetOps staff to pre-empt key LandWarNet (Core                2
                                                                                                                                    Enterprise Service/COI) service outages, preventing
                                                                                                                                    disruptions to key/critical Army Missions/Businesses.

Provide Service Performance-To-Asset          The SLM system shall provide Service Performance-to-Asset modeling that               This supports Army Stability and Support Operations planning
Models                                        enables authorized (NetOps) users to simulate system upgrades to                      (for eventual/planned fixed sites and IT systems) and
                                              demonstrate the impacts on delivered performance. The system shall enable             significantly enhances Army Enterprise IT Infrastructure
                                              the user to retrieve new/planned COTS/Government Asset data from the                  Planning and Program Objective Memorandum assessment
                                              CMDB/SS to update the systems' projected and available asset's (IT systems,           capabilities.
                                              devices, and software) CAPs information. The system shall enable the user to
                                              enter one or more hypothetical asset(s), with range of performance values to
                                              cycle through during Model runs. The system shall enable the user to define,
                                              adjust, and delete models of those assets connected into IT service                                                                                        2
                                              infrastructures graphically or textually. The system shall then run the model to
                                              predict individual SLI; these are performance metrics) values for the Service.
                                              The system shallenable the user to define separate thresholds for each SLI
                                              unacceptable, marginal/acceptable, and exceptional performance levels and
                                              display the results accordingly. The system shall enable the user to append
                                              the resulting graphics with notes and produce a report of the model's results.


                                              The system shall enable the user to schdeule model runs and automatic report
                                              generation (e.g., to run at night); this shall include the ability to consecutively
                                              cycle throuh the range of performance values for each hypotetical asset to
                                              discern the overall impact on the overall estimated Service's performance.




        Enterprise NetOps Planning Division
        ESTA-OSC I-ENPD
        2133 Cushing St.
        Ft. Huachuca, AZ 85613-7070
        Compliance.Team@conus.army.mil                                                                                                                                                14                                                                                                          7/7/2010
                                                                         FUNCTIONAL REQUIREMENTS                                                                                                                                                             PRODUCT COMPLIANCE

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Provide Service Performance-To-Cost            The Service Level Manager system should provide Service Performance-to-          N/A
Models                                         Cost modeling that enables authorized (Network Operations) users to estimate
                                               the required man-hour and asset procurement costs necessary to deliver the
                                               planned service. The system should provide a hybrid Model that merges the
                                               capabilities of the Performance-to-Asset and Service Manpower models to
                                               enable authorized users to enter sets of assets and task/man-hour ranges to
                                               cycle through to generate the resulting Service Performance and cost
                                               information. The system should enable the user to schedule model runs and                                                                                3
                                               automatic report generation (e.g., to run at night); this should include the
                                               ability to consecutively cycle through the range of user-defined values. This
                                               system function enables the user to assess a number of Information
                                               Technology infrastructure and staffing options simultaneously when limited
                                               time is available - as in unexpected recovery planning or military Stability and
                                               Support Operations planning.

Provide Service Roll-Up Features               The system should support combining duplicative service forms from different N/A
                                               organizations/customers into a single form. It should archive the originals and
                                               assist the administrator in combining the textual information (e.g., Service
                                               Description, Tasks, Customer Responsibilities, Provider Responsibilities, etc.)
                                               into the consolidated form. It should also merge all linked/associated                                                                                   3
                                               information, eliminating duplicate links/associations. It should consolidate and
                                               prompt the user to adjust Suspense, start and stop dates (use earliest Start
                                               and last Stop Date, etc.)

Provide Service to Mission Impact              The SLM System shall enable authorized users to enter one or more                     This is needed to dramatically improve the U.S. Army's
                                               Warfighter/Business events, operations, or operational activities/tasks (e.g.,        quality of response to sections 5113 and 5123 of the Clinger-
                                               Mission Essential Task List Battle Tasks) the planned/requested service will          Cohen Act. This capability enables NETCOM, IMA, and the
                                               support/enable. The user shall be permitted to enter the impact of service            HQDA CIO/G-6 to quantify and qualify the direct benefits and
                                               degradation/ termination to each event/operation/task (Event/Operation fails          impacts to warfighters and U.S. Army business operations           2
                                               without this service being delivered as set in SLI; Set Battle Task/Mission           caused by the quality of each service's delivery. Coupled
                                               Essential Task List 1.2.3 in Strategic Management System to RED). The                 with other linked data, this enables Combat-Relevant IT
                                               system shall enable administrators to make this a mandatory entry.                    planning and Program Objective Memorandum submissions.

Provide Single Component Access                The system shall enable administrators to interact with a single monitored            This is needed to facilitate defensive actions, maintenance,
                                               asset or service on a single screen. This includes enabling them to view and          and operational management of core components and
                                                                                                                                                                                                        2
                                               manipulate the asset/service's status, type, capacity, utilization, allocation, and   services underpinning the entire LandWarNet.
                                               location.
Provide Standard and Predefined Reports        The system should predefined/standard reports and views. The system                   N/A
                                               should also provide graphics within text reports (e.g., Trending Reports may
                                               contain pie charts, bar charts, line charts and other standard graphics). The
                                               system should publish reports in Hyper Text Markup Language (HTML),
                                               eXtensible Markup Language (XML), Sequential Query Language (SQL),
                                               American Standard Code for Information Interchange (ASCII), Joint                                                                                        3
                                               Photographic Experts Group (JPEG) and other standard languages/formats;
                                               be able to print and email all generated reports. The system should be able to
                                               provide displays and reports on all on the following:

                                               a) audit reports that detail modifications and upgrades to the system,


                                               b) identifying all major problems (per pre-defined SLA/service support
                                               program, per period),
                                               c) resolution time for incidents/problems,


                                               d) closed incidents/problems,


                                               e) problems that result in the highest percentage of resource utilization,


                                               f) first contact to closure for incidents or problems,




         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                               15                                                                                                         7/7/2010
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                                      g) first call closure for incidents or problems,


                                      h) open incidents or problems,


                                      i) incidents or problems that violate SLA/service support program, SLI,


                                      j) closed incidents and problems,

                                      k) resolved incidents and problems,


                                      l) escalated incidents and problems,


                                      m) based on each individual support staff for the number of incidents or
                                      problems that they turned over to other support staff during a shift change,

                                      n) based on department/group for the number of incidents or problems that are
                                      turned over to other support staff during a shift change,
                                      o) trends by agent/support staff for number of incidents and problems opened
                                      per day, week, and month,
                                      p) trends by agent/support staff for number of incidents and problems resolved
                                      per day, week, and month,
                                      q) trends by agent/support staff for number of incidents and problems
                                      escalated per day, week, and month,
                                      r) trends by agent/support staff on the average time taken for incidents and
                                      problems to move from open to resolved status,
                                      s) trends by agent/support staff on the average time spent talking to
                                      customers/ users regarding an incident or problem,
                                      t) trends by agent/support staff on percent of first contact to resolution
                                      regarding incidents and problems,
                                      u) trends (daily, weekly, monthly) by agent/support staff on percent of first call
                                      resolution regarding incidents and problems,
                                      v) trends (daily, weekly, monthly) by agent/support staff on the average first
                                      contact to resolution regarding incidents and problems,
                                      w) trends (daily, weekly, monthly) by agent/support staff on the average first
                                      call to resolution regarding incidents and problems,
                                      x) trends by group/department for number of incidents and problems opened
                                      per day, week, and month,                                                                                    3

                                      y) trends by group/department for number of incidents and problems resolved
                                      per day, week, and month,
                                      z) trends by group/department for number of incidents and problems escalated
                                      per day, week, and month,
                                      aa) trends by group/department on the average time taken for incidents and
                                      problems to move from open to resolved status,
                                      bb) trends by group/department on the average time spent talking to
                                      customers/ users regarding an incident or problem,
                                      cc) trends by group/department on percent of first contact to resolution
                                      regarding incidents and problems,
                                      dd) trends by group/department on percent of first call to resolution regarding
                                      incidents and problems,
                                      ee) trends by group/department on the average first contact to resolution
                                      regarding incidents and problems,



Enterprise NetOps Planning Division
ESTA-OSC I-ENPD
2133 Cushing St.
Ft. Huachuca, AZ 85613-7070
Compliance.Team@conus.army.mil                                                                                                             16                                                                                               7/7/2010
                                                                        FUNCTIONAL REQUIREMENTS                                                                                                                                                                PRODUCT COMPLIANCE

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                                               ff) trends (daily, weekly, monthly) by group on the average first call to
                                               resolution regarding incidents and problems,
                                               gg) Incident/Problem rollups by LandWarNet C4IM/IT service or product,


                                               hh) Users that access a specific asset.,


                                               ii) users that own a specific asset,


                                               jj) operational assets which have exceeded their life-cycle (to identify
                                               equipment that needs to be replaced),
                                               kk) minimum, maximum, and averages for all time and numeric based reports,


                                               ll) number of users that access a defined service,


                                               mm) customers and their associated users,


                                               nn) specify the concentration and distribution of vendors and their related
                                               products within the enterprise (allows the organization to more clearly
                                               understand the impact of issues related to specific products or vendors),

                                               oo) life-cycle plans (projections) for an asset,                                                                                                           3
                                               pp) service or product defect status,

                                               qq) service or product enhancement request/Request For Change reports.

Provide System Documentation                   The system should support documentation for a specific                             N/A
                                               technology/capabilities. This includes system design, implementation and                                                                                   3
                                               user guides.
Provide Time Zone Recognition                  The system shall be able to recognize different time zones in time stamp data      This is essential to correlate reports of events/incidents and
                                               fields. It shall support ZULU (Greenwich Meridian Mean Time) as the DoD-           asset/service status/health arising in different time zones to a
                                               approved basic time standard, while also supporting displays and reports           common timeline for analysis and display.                               2
                                               adjusted to local times. It shall be able to automatically translate time stamps
                                               in local hours to the ZULU standard.
Provide Trending Displays                      The system shall provide displays and generate reports that support trending       This system function is essential to fully assess and improve
                                               analysis, Incident/Problem Management, and overall CMDB/SS/NetOps                  the handling of recurring and systemic/enduring Incidents and
                                               process improvements.                                                              Problems, and isolate those that require modifications to the
                                                                                                                                  staff, their training, or the infrastructure to prevent service         2
                                                                                                                                  breaches that adversely impact critical Warfighter and
                                                                                                                                  Business/Logistics operations.

Provide User Account Repository                The system shall store user and administrator account information for the          This is needed to control access to the management system
                                               management system.                                                                 and to support addressing for notification messages/alerts.             2

Provide User Activity Log                      The system shall create and manage the User Activity (Audit) Log, recording        This is required per AR requirements and provides a means
                                               all user transactions, and changes to permissions on the system IAW AR 25-         to verify NetOps staff actions, conduct roll-backs, and
                                                                                                                                                                                                          1
                                               2.                                                                                 conduct post-mortems/AARs to improve NetOps procedures.

Provide User Defined Display Filters           The system shall enable administrators to define filtering criteria to view a      This is needed to enable administrators to quickly view all
                                               subset of the available information.                                               data based upon specific criteria, facilitating analyses, trouble-      2
                                                                                                                                  shooting, work scheduling, etc.
Provide User Defined Display Formats           The system should allow users to create, add, modify, or delete display            N/A
                                                                                                                                                                                                          3
                                               formats.
Provide User Defined Report Format             The system should allow for defined presentation formats to view available   N/A
                                               information. It should enable the customization of the fields in a report
                                               template or system-provided default report. The system should provide report
                                               creation tools and support ability to customize reports. The system should                                                                                 3
                                               enable the user to define output report formats in XML, Hypertext Transfer
                                               Protocol (HTTP), ASCII, SQL, and JPEG.


         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                               17                                                                                                           7/7/2010
                                                                       FUNCTIONAL REQUIREMENTS                                                                                                                                                              PRODUCT COMPLIANCE

                                                                                                                                                                                                               MET                                                               NOT-MET
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             FUNCTION                                                SYSTEM DESCRIPTION                                                               JUSTIFICATION                                                                                              DESCRIPTION               COMMENTS




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Provide User Log Data Repository               The system shall store User Activity Log data collected for analyses by the         This is needed to trace user logon activity and to meet AR 25-
                                               management system.                                                                  1 and AR 25-2 requirements (punitive requirement).                  1

Provide Web Accessible Display                 The system shall interact with devices via a web based interface. The               This is needed to support Army requirements to provide web
                                               functionality shall be equivalent to the capability provided by non-web based       accessible interface.                                               2
                                               user interfaces.
Receive Events in Standard Protocols           The system shall receive events via industry standard protocols (Storage            This is needed to reduce the amount of time spent integrating
                                               Management Initiative - Specifications, SNMP v2/3, common information               products.                                                           2
                                               model, XML, User Datagram Protocol, etc.).
Removed Retired/Completed Services             The system shall enable administrators to remove a completed LandWarNet             This is needed for the maintenance of the Service Catalog
                                               reimbursable Mission/COI service (of fixed duration) or one retired (e.g., due      and to prevent confusion among LandWarNet customers.
                                               to obsolescence or lack of funding). The administrator shall be able to enter a     The archival and reactivation capability enables users to
                                               short text description of why the service has been terminated. The system           retain short-duration, but recurring LandWarNet services for
                                               shall inform former customers and (NetOps) users when their Service has             rapid resubmission when needed.
                                               been terminated automatically remove that service from the LandWarNet                                                                                   2
                                               Service Catalog, and post updates to the appropriate folders and data stores.
                                               It shall enable administrators to generate a survey request via the CMDB/SS.
                                               It shall archive each terminated service and enable users to reactivate and
                                               edit them if needed.

Report Inactive Administrator Accounts         The system shall detect and report inactive administrator accounts. Inactive        This is needed for enforcing secure access controls over the
                                               administrators are those who have not accessed a specific system for a              NetOps systems used to secure, operate, and manage the
                                               predefined amount of time. Inactive administrators shall be flagged for             LandWarNet and its supported Army and Business systems.
                                                                                                                                                                                                       2
                                               administrative attention and possible action (i.e., account suspension,
                                               deletion, etc.). The system shall provide alert and report mechanisms to
                                               system administrators to act on flagged files.
Reset Administrator Account Parameters         The system shall establish the capabilities expected from a Manager to reset        This is to provide the ability to lock accounts and unlock
                                               Administrator Account/Group parameters of an application. A reset is the            administrative accounts allowing for the securing of the
                                                                                                                                                                                                       2
                                               ability to lock or unlock, make active or disable, or change any of the settings    LandWarNet.
                                               of an account.
Schedule Future LandWarNet Core                The system should provide time-based planning displays for LandWarNet               N/A
Enterprise Service/ Community-of-Interest      baseline/Core Enterprise Service and Mission/COI services. It should enable
Services                                       the user to enter, modify, and remove individual services on a timeline, while
                                               providing the same information found in the standard service form. It should
                                               support parent-child-style linkages with supporting services, enabling the
                                               administrator to adjust the times (e.g., Start time) of the parent/overall C4IM
                                               service and have that time change reflected on the underpinning IT services.                                                                            3
                                               It should enable administrators to activate these planned services at any point
                                               in the future, forwarding a Change Request with properly filled in service
                                               forms. [This supports Training calendar development and OPLAN/COOP
                                               development processes.]


Schedule the Production of Reports             The system should support the ability schedule the production of reports.           N/A
                                               Scheduling will allow for monthly, daily, and hourly configuration such that                                                                            3
                                               reports can be run automatically.
Send Incident/Problem Data                     The system shall transmit Incident and Problem data. The system shall, upon         This is necessary for ensuring that assets in the LandWarNet
                                               triggering of operational or security related problems, send or transmit the data   are operating optimally.
                                                                                                                                                                                                       1
                                               (time of event, IP address, category of event, etc.) needed to create a
                                               workflow record.
Send Information Technology Metrics            The system shall support scheduled data reports to the external IT Metrics          This is necessary to provide the service performance data
Database Updates                               database/system. It shall enable administrators to designate LandWarNet             needed by HQDA CIO/G-6 to respond to sections 5113 and
                                               services and their specific measured/calculated SLI to report/provide to the IT     5123 of the Clinger-Cohen Act and other Congressional
                                               Metrics portal. It shall enable administrators to schedule automatic updates to     inquires. This information helps populate the Installation
                                                                                                                                                                                                       1
                                               this external system.                                                               Status Report database, which is HQDA's primary source for
                                                                                                                                   IT Base Operations Management Decision Package
                                                                                                                                   decisions and Program Objective Memorandum builds.




         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                               18                                                                                                        7/7/2010
                                                                        FUNCTIONAL REQUIREMENTS                                                                                                                                                             PRODUCT COMPLIANCE

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Set/Update Classification Instructions         The SLM System shall enable authorized users to set the classification             This is required to support Warfighter and Army Business
                                               information for the service form. The system shall enable them to set and          service plans in support of critical/sensitive facilities,
                                               update the classification for the form (or specific fields), declassification      operations and Operation Plans. Classification instructions
                                               instructions/dates, and the classification authority. The system should support    are mandated by DoD Regulations for classified information.
                                               this with administratively tailored data fields, pick lists, and links (to the     Service volumes, customers, dates, and supporting
                                               originating authority, via CMDB/SS User/User Group/Organization Object/etc.).      asset/staff information can be used by Foreign Intelligence          2
                                                                                                                                  Services and Hostile Parties to predict operational flows,
                                                                                                                                  develop targets, attack plans, and otherwise disrupt vital U.S.
                                                                                                                                  operations, units, and missions.

Set/Update Status on Service Form              The SLM System shall enable authorized users to enter and modify the status        This is essential for internal system operations necessary to
                                               for the service on the form. The system shall support setting administratively     support automated service status reporting, service breach
                                               defined values to reflect the service's stage within the approval process,         alerts, user/customer notification mechanisms, and Incident          2
                                               whether it has been adequately resourced, audits current operational state,        reporting mechanisms.
                                               which should include:
                                               1) Active - Gold/Exceeds all Service Level Indicators Objectives/Goals


                                               2) Active - Green/Meets all Service Level Indicators Objectives/Goals


                                               3) Active - Amber/Meets or Exceeds all Service Level Indicators Minimum
                                               Acceptable Thresholds, but does not meet any/all Objectives/Goals

                                               4) Active - Red/Breaches at least one Service Level Indicators Minimum
                                               Acceptable Thresholds
                                               5) Active - Black/Breaches all Service Level Indicators Minimum Acceptable
                                               Thresholds
                                               6) Held in Contingency (for OPLAN/COOP/upgrades/unit to return from
                                               deployment)
                                               7) Completed

                                               8) Closed, removed from Service Catalog, and Archived.

Service Level Manager Model Data               The SLM system should store all data necessary to operate its service              N/A
Repository                                     modeling capability. This includes Available/Projected Assets' Service
                                                                                                                                                                                                       3
                                               Performance Parameters; Service-to-NetOps Staff and Task data; NetOps
                                               Task to Staff Man-hours/cost data.
Store the Service Form and Update the          The SLM system shall store the completed/modified service upon completion          This is needed to determine user changes to services and
Audit Log                                      of the user's activity/transaction. It shall update the audit log, recording the   the LandWarNet Service Catalog. This supports any required
                                               information required by AR 25-1, AR 25-2 and DoDI 8500.2.                          audit/reviews, security checks, SLM system rollbacks, and            2
                                                                                                                                  post-computer-network-attack assessments.

Support Multiple Concurrent Administrators The system shall support multiple administrators performing management            This is needed to support the ability for multiple
                                           operations concurrently.                                                          administrators to perform operations concurrently reducing                2
                                                                                                                             the TCO.
Support Service Level Indicators-Based         The system shall enable authorized users to monitor LandWarNet services for This is essential to support automated service status
Service Monitoring                             breaches and to assess delivered performance levels, based upon previously reporting, service breach alerts, user/customer notification
                                               negotiated SLI. It shall enable users to filter the services to be monitored, mechanisms, and Incident reporting mechanisms.
                                               using any of the information on the Service Form as screening criteria (e.g.,
                                               SLI, service number, supported organizations, service dates/time windows). It                                                                           2
                                               shall enable the user to further refine (filter) which information to
                                               display/manipulate from previously filtered information.




         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                             19                                                                                                          7/7/2010
                                                                        FUNCTIONAL REQUIREMENTS                                                                                                                                                               PRODUCT COMPLIANCE

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Track and Display Total Service Delivery       The system shall enable administrators to implement an externally provided           This is essential to meet all provisions found in sections 5113
Costs                                          Service Cost cap, alert the user when IT activities threaten to breach that limit,   and 5123 of the Clinger-Cohen Act. It is required to support
                                               and provide billing support data for reimbursable Army Above-                        current U.S. Army baseline and mission service costing
                                               Baseline/Mission services. It shall track and report the total cost of service       efforts and is within the capabilities of existing COTS SLM
                                               delivery for each active service, for specific time-periods designated by the        systems.
                                               user. It shall enable the user to define specific time periods to poll the
                                               CMDB/SS for the man-hour costs (provided by financial management systems
                                               to the CMDB/SS) associated to work done to install, operate and maintain the
                                               service and all linked supporting services, assets and contracts. This includes                                                                           2
                                               any costs of Projects/Programs that installed supporting infrastructure,
                                               provided unique technical training, or hired staff/contractors to implement the
                                               service. It shall support scheduling these polls to support periodic billing in
                                               support of reimbursable Mission/COI services. It shall provide historic reports
                                               of these costs, broken down into system/infrastructure costs, labor costs, and
                                               contract fees.


Track Logon Attempts                           The system shall detect and log user logon attempts (successful or otherwise). This is needed for enforcing AR 25-1 and AR 25-2 security
                                               The system shall provide alerts/reports to system administrators to act on     regulations and enforcing secure access controls over the
                                               multiple failed attempts.                                                      systems used to secure, operate, and manage the
                                                                                                                              LandWarNet and its supported Army and Business systems.                    1
                                                                                                                              It also supports post-mortems on IT outages/attacks.


Update and Activate Service Level Manager The SLM system shall enable authorized users to select/activate automatic                 This is needed to provide automated Event reports to the
Event Message Rules                       generation rules for Service Breach/SLM Event reports. It shall enable the                CMDB/SS system in response to service breaches. This
                                          user to alter an administratively- defined Event form/template associated to              speeds up IT Staff responses and repairs for services
                                          the Service, for those fields the user is authorized to change. It shall enable           supporting critical Warfighter/Army operations, military             2
                                          the user to define threshold criteria for each form - enabling them to send a             deployments, major training events and materiel fielding
                                          Service Breach Imminent alert and a separate Service Failure/Breach event                 (e.g., a combat service support program into an Army
                                          message.                                                                                  Processing Center/post).
Update, Post and Send LandWarNet          The SLM shall store all approved and rejected SLM Services, update the                    This is needed to support the internal operations of this
Service Catalog                           LandWarNet Service Catalog, and send an updated Catalog to the CMDB/SS                    system, the CMDS/SS system, and web-based portals. The
                                          for Service Desk use and further dissemination. The system shall                          web portal enables the United States Army to support Joint
                                          automatically post a web-browser compatible version of the Catalog to an                  Services, Allies and Civilian Agencies during national
                                                                                                                                                                                                         2
                                          administrator-defined web site/folder. Rejected services shall not be                     crisis/combat operations and disaster relief/recovery missions
                                          annotated/added to the Service Catalog, but shall be archived. The system                 and access any XML-based Service Catalog documents to
                                          shall provide the ability to activate and maintain a web-based portal for this            incorporate them to their SQL-based repositories.
                                          catalog.

11/2/2009




         Enterprise NetOps Planning Division
         ESTA-OSC I-ENPD
         2133 Cushing St.
         Ft. Huachuca, AZ 85613-7070
         Compliance.Team@conus.army.mil                                                                                                                                               20                                                                                                          7/7/2010
                                                                                                                               NETCOM/9TH SIGNAL COMMAND (ARMY)
                                                                                                                             LANDWARNET NETOPS ARCHITECTURE (LNA)
                                                                                                                                                 COMPLIANCE CHECKLIST #2
                                                                   SERVICE LEVEL MANAGER (SLM)                                                                                                                                                  PRODUCT COMPLIANCE
                                                              INTERACTION WITH OTHER LNA CAPABILITIES                                                                                                                                        TO BE COMPLETED BY VENDOR
                                                                                                                                                                                                                           SUPPORTING DOCUMENTATION
                                                                                                                                                                                                          COMPLIANCE   TO INCLUDE: URL, SOURCE DOCUMENT
                 FROM                              TO                DATA FLOW TEXT DESCRIPTION                                            DATA ELEMENT DEFINITION                                          YES/NO          NAME AND PAGE NUMBERS         DESCRIPTION    COMMENTS

    Capacity, Availability, and       Service Level Manager       Contains data sent from the CAP Monitoring System to      Availability Data: Data relative to which resources are ready for use.
    Performance Monitoring System                                 the Service Level Management System.
                                                                                                                            Capacity Data: Data regarding the resource utilization, user data
                                                                                                                            consumption, and allocation of resources.
                                                                                                                            Performance Data: Provides graphical representations of current and
                                                                                                                            historic performance information and trend analysis of the servers in the
                                                                                                                            enterprise.
    Configuration Management          Service Level Manager       Contains Asset, Incident, Financial, new service change   Address: Address that this protocol end point represents, for example,
    Database/Service Support                                      request data sent from the CMDB/SS to the SLM             171.79.6.40 or FE:ED:FE:ED:00:11. The address format, such as IP, IPX,
                                                                  System.                                                   or Ethernet, depends on the ProtocolType value. It can be further refined
                                                                                                                            in subclasses.
                                                                                                                            Alerting Managed Element: Name of the alerting computer as known by
                                                                                                                            the management system.
                                                                                                                            Asset Information: Data regarding a specific tracked CI (piece of
                                                                                                                            inventory) to include both physical and associative properties (e.g., model
                                                                                                                            number, serial number, property book number, hand receipt holder,
                                                                                                                            vendor, cost, purchase date, support information, installation date, etc.).

                                                                                                                            Change Request: Contains requested changes to the infrastructure.
                                                                                                                            This includes changes to improve new systems or services or add new
                                                                                                                            systems to accommodate service requirements.

                                                                                                                            Description: Textual description of the instance.
                                                                                                                            Event Time: Date and time of the event or occurrence within the
                                                                                                                            LandWarNet.
                                                                                                                            Financial Data: Contains financial data (cost per component) for IT
                                                                                                                            systems.
                                                                                                                            Host Name: Contains alphanumeric data reflecting the name of
                                                                                                                            LandWarNet Asset.
                                                                                                                            Incident Reporting: Data regarding an Incident as reported to the
                                                                                                                            CMDB/SS to include items such as: time reported, severity, impact, current
                                                                                                                            disposition, etc.
                                                                                                                            Inventory: Contains the full descriptive inventory of managed assets - to
                                                                                                                            include all known/discoverable metadata about the asset.
                                                                                                                            Primary Capability: Main function of the computer system. Possible
                                                                                                                            values are defined in the Capability List attribute:
                                                                                                                            Not Dedicated (default)
                                                                                                                            Unknown
                                                                                                                            Other
                                                                                                                            Storage
                                                                                                                            Router
                                                                                                                            Switch
                                                                                                                            Layer 3 Switch
                                                                                                                            Central Office Switch
                                                                                                                            Hub
                                                                                                                            Access Server
                                                                                                                            Firewall
                                                                                                                            Print
                                                                                                                            I/O
                                                                                                                            Web Caching
                                                                                                                            Server
                                                                                                                            Management
                                                                                                                            Block Server
                                                                                                                            File Server
                                                                                                                            Mobile User Device
                                                                                                                            Repeater
                                                                                                                            Bridge/Extender
                                                                                                                            Gateway
                                                                                                                            LoadBalancer
                                                                                                                            Mainframe
                                                                                                                            SANSwitch
                                                                                                                            SANHub


Enterprise NetOps Planning Division
ESTA-OSC I-ENPD
2133 Cushing St.
Ft. Huachuca, AZ 85613-7070
Compliance.Team@conus.army.mil                                                                                                                                      21                                                                                                       7/7/2010
                                                                    SERVICE LEVEL MANAGER (SLM)                                                                                                                                                      PRODUCT COMPLIANCE
                                                               INTERACTION WITH OTHER LNA CAPABILITIES                                                                                                                                            TO BE COMPLETED BY VENDOR
                                                                                                                                                                                                                                SUPPORTING DOCUMENTATION
                                                                                                                                                                                                               COMPLIANCE   TO INCLUDE: URL, SOURCE DOCUMENT
                 FROM                               TO                    DATA FLOW TEXT DESCRIPTION                                           DATA ELEMENT DEFINITION                                           YES/NO          NAME AND PAGE NUMBERS         DESCRIPTION    COMMENTS

    Capacity, Availability, and       Service Level Manager            Contains data sent from the CAP Monitoring System to     SANBridge
    Performance Monitoring System                                      the Service Level Management System.                     SANRouter
                                                                                                                                SANDirector
                                                                                                                                RAIDStorageDevice
                                                                                                                                TapeLibrary
                                                                                                                                JBOD
                                                                                                                                Typically, this attribute is set to the first item in Capability List. For
                                                                                                                                example, a server that has some firewall capabilities could have Primary
                                                                                                                                Capability set to Server and Capability List set to Server, Firewall. A
                                                                                                                                switch device would have both Capability List and Primary Capability set to
                                                                                                                                Switch.
                                                                                                                                Primary Operating System: Computer system's primary operating
                                                                                                                                system.
                                                                                                                                Submitter: Unique account identifier of the user that created the instance.
                                                                                                                                This attribute is automatically populated and can be an actual individual or
                                                                                                                                a system that auto generated instance.
                                                                                                                                System Type: Type of computer system. If the computer is Windows-
                                                                                                                                based, this attribute must have a value. Values are:
                                                                                                                                X86-based PC
                                                                                                                                MIPS-based PC
                                                                                                                                Alpha-based PC
                                                                                                                                Power PC
                                                                                                                                SH-x PC
                                                                                                                                StrongARM PC
                                                                                                                                64-bit Intel PC
                                                                                                                                64-bit Alpha PC
                                                                                                                                Unknown (default)
                                                                                                                                X86-Nec98 PC
    Service Level Manager             Capacity, Availability, and      Contains a request for data sent from Service Level      Request for Data: This is a generic request for data from one NetOps
                                      Performance Monitoring System    Manager Management system to the Capacity,               system to another. The type, content, format, and frequency of the data
                                                                       Availability, and Performance Monitoring System.         requested and/or sent is dependant on the respective unique systems.

    Service Level Manager             Configuration Management         Contains Request for data, configuration, incident and  Change Request: Contains requested changes to the infrastructure.
                                      Database/Service Support         Land Warrior Network service catalog data sent from the This includes changes to improve new systems or services or add new
                                                                       Service Level Manager Management system to the          systems to accommodate service requirements.
                                                                       Configuration Management Database/Service Support.
                                                                                                                               Configuration: Contains all the information on how an asset (CI) is
                                                                                                                               presently configured (e.g., parameter settings, ports & protocols enabled,
                                                                                                                               filters set, version of IOS/firmware, etc.)
                                                                                                                               Incident Reporting: Data regarding an Incident as reported to the
                                                                                                                               CMDB/SS to include items such as: time reported, severity, impact, current
                                                                                                                               disposition, etc.
                                                                                                                               Inventory: Contains the full descriptive inventory of managed assets - to
                                                                                                                               include all known/discoverable metadata about the asset.
                                                                                                                               LandWarNet Service Catalog: Contains the services that are detailed in
                                                                                                                               the LandWarNet Services Catalog.
                                                                                                                               Request for Data: This is a generic request for data from one NetOps
                                                                                                                               system to another. The type, content, format, and frequency of the data
                                                                                                                               requested and/or sent is dependant on the respective unique systems.

    Service Level Manager             Information Technology Metrics   Contains Information Technology Metrics data sent from   Information Technology Metrics: Contains measurements relative to
                                      Database - External              the Service Level Manager Management system to the       the provisioning of Information Technology Services in the LandWarNet.
                                                                       Information Technology Metrics Database.




Enterprise NetOps Planning Division
ESTA-OSC I-ENPD
2133 Cushing St.
Ft. Huachuca, AZ 85613-7070
Compliance.Team@conus.army.mil                                                                                                                                          22                                                                                                        7/7/2010
             ARMY PROPONENT

ORGANIZATION:



POINT OF CONTACT:
POINT OF CONTACT:



PHONE:


E-MAIL:



                                                                           TARGETE

    Army Area Processing Center (APC):


    Army Global Network Operations and Security Center (Army-GNOSC) TOC:


    Army Strategic Command (ARSTRAT):
Battalion Command Assistance Team (BCAT):


Brigade (X) Signal Company:


Corps (XXX) G-6:


Division (XXX) G-6:


Installation, Garrison, Post, Camp, Station NEC (formally DOIM):


Regional Computer Emergency Response Team (RCERT):


Theater Network Operations (NetOps) Center (TNC) - DISA:
   Theater Tactical Signal Brigade (TTSB):


   Other (Please Identify):




NOTE:
a) Completed LNA Compliance Checklists and supporting documentation are to be e-mailed to the NETCOM 9th Si

b) These LNA Checklists and supporting documentation will be utilized by the LNA Compliance Team in their asses
                                        9th SIGNAL CO
                                    LANDWARNET NETOP
                                      SERVICE LEVEL
                                    TO BE COMPLETED BY AR
                VENDOR                PRODUCT

COMPANY NAME:            NAME:

                         VERSION:

POINT OF CONTACT:
                POINT OF CONTACT:



                PHONE:


                E-MAIL:



                                       TARGETED ECHELON(S) FOR IMPLEMENTAT

C):


nd Security Center (Army-GNOSC) TOC:


AT):
 am (BCAT):




 Station NEC (formally DOIM):


esponse Team (RCERT):


Ops) Center (TNC) - DISA:
TSB):




klists and supporting documentation are to be e-mailed to the NETCOM 9th Signal Command, LNA Compliance Team at the following: .-

ting documentation will be utilized by the LNA Compliance Team in their assessment of this NetOps products compliance to the Army LN
               9th SIGNAL COMMAND (ARMY)
           LANDWARNET NETOPS ARCHITECTURE (LNA)
             SERVICE LEVEL MANAGER (SLM)
           TO BE COMPLETED BY ARMY REQUIRING ACTIVITY
             PRODUCT         COMPLIANCE CHECKLIST SUBMITTED TO NETCOM

NAME:
                           DATE:
VERSION:

                                                   INTENDED USE OF
TARGETED ECHELON(S) FOR IMPLEMENTATION OF THIS PRODUCT (Please Ch

        Army CIO G-6:


        Army Operations Center - Pentagon:


        Battalion (II) S-6:
Brigade (X) Combat Team (BCT):


Communications-Electronics Research Development & Engineering Center (CERDEC):


Corps (XXX) Signal Company:


Division (XX) Signal Company:


NETCOM / 9th Signal Command (Army):


Regional Hub Node:


Theater Network Operations (NetOps) Control Center (TNCC):
                    U.S. Army National Guard NOSC:




NETCOM 9th Signal Command, LNA Compliance Team at the following: .- - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - - - -

am in their assessment of this NetOps products compliance to the Army LNA, prior to a CoN being granted by NETCOM/9th Signal Comm
NAL COMMAND (ARMY)
T NETOPS ARCHITECTURE (LNA)
 LEVEL MANAGER (SLM)
TED BY ARMY REQUIRING ACTIVITY
     COMPLIANCE CHECKLIST SUBMITTED TO NETCOM          DOES THIS PRODUCT ( VERSION ) HAVE A

                                                YES:
   DATE:
                                                NO:

                           INTENDED USE OF THIS PRODUCT
LEMENTATION OF THIS PRODUCT (Please Check ( √ )
Development & Engineering Center (CERDEC):




):




Control Center (TNCC):
t the following: .- - - - - - - - - - - - - - - -- - - - - - - - - - - - - - - - - - - - - - -   compliance.team@conus.army.mil

e to the Army LNA, prior to a CoN being granted by NETCOM/9th Signal Command.
LNA)
)
Y
                DOES THIS PRODUCT ( VERSION ) HAVE A CERTIFICATE OF NETWORTHINESS (CoN)

         YES:                           CoN DATE:

         NO:                            DATE REQUEST SUBMITTED:

    USE OF THIS PRODUCT
lease Check ( √ )

          Army Computer Emergency Response Team (ACERT) Tactical Operations Center (TOC):


          Army Service Component Commands:


          Battalion (II) Signal Company:
Brigade (X) S-6:


Company Signal Support:


Department of the Army (DA):


Expeditionary Signal Battalion (ESB) BATCON:


NSC Operations Center (OC):


Signal Command (Theater) HQ and CIO:


Theater Network Operations and Security Center (TNOSC):
               U.S. Strategic Command (STRATCOM):




           compliance.team@conus.army.mil

h Signal Command.
TE OF NETWORTHINESS (CoN)



D:
ations Center (TOC):

				
DOCUMENT INFO
Description: Service Level Agreement It document sample