. a good start for business. . . . . a good start for business Why is equal opportunity good for your What should you do? business? Business owners and operators should take steps to Equal opportunity is simply about treating your staff and prevent people from being unfairly treated or harassed customers fairly. and should be quick and effective to react if it happens. It’s easy to do and it doesn’t cost you anything. As a good business operator you need to understand your responsibilities and have a stated policy and procedure., for example a Code of Conduct, like the one You can get off to a good start with a straight forward over the page. Code of Conduct. With a Code of Conduct in place, you’ve already There is one you can use on the back of this fact sheet. checked off some of the steps to a better, fairer business. Having some simple systems in place will help deliver to you: You can find out more about how to improve your business with Equal Opportunity by visiting our web site more customers and profits on www.eoc.sa.gov.au fewer complaints and costs happy customers and staff. It will also lower your risk of legal liability. Who is responsible for fair treatment in Seven easy steps to fair business. . . your business? 1. Have a policy which rules out Big or small, all business should be free of unfair discrimination and harassment treatment and harassment. 2. Tell your customers and staff about it All employers are responsible for making sure their businesses are fair and harassment free. 3. Have a procedure to deal with This applies to employing staff, serving customers, complaints advertising, buying and selling. 4. Handle complaints quickly, fairly and It is illegal to unfairly treat people because of their confidentially Age Sex 5. Treat your customers and staff fairly Chosen Gender Race 6. Consider making someone a staff Disability contact for fair treatment Sexuality Marital or Domestic Partnership Status 7. Monitor and maintain a fair business Pregnancy Caring Responsibilities culture Association with a Child Identity of Spouse or Domestic Partner Religious Appearance or Dress Code of Conduct Code of Conduct In our Business. . . If you believe you have been unfairly We will fairly treat each other and treated please consider the following our customers by: options: dealing with people with respect respecting rules and guidelines Option 1: Help yourself making our workplace free of discrimination and sexual harassment. Talk directly to the person about the problem. We will: Option 2: Seek information make decisions based on merit that Call the South Australian Equal Opportunity are fair, consistent and impartial Commission for free, confidential advice. deal with any problems quickly and effectively. Option 3: Ask your manager to act We will work well together by: Talk to your Business Manager and tell them what you want to happen to resolve the being reliable team members problem. doing our fair share of the work listening to others and using appropriate language Option 4: Ask for other help respecting the differences individuals can bring to a team. If you are not happy with the way your problem is being handled you can get advice from any of The following behaviour does not the following places: have a place in our business: teasing people putting people down South Australian Equal Opportunity shouting or yelling at people Commission commenting on people’s personal lives Telephone 8207 1977 / 1800 188 163 (Country) leering or wolf-whistling TTY 8207 1911 joking about people’s age, sex, race, Website www.eoc.sa.gov.au disability, marital status, sexuality, pregnancy or physical appearance touching or fondling abusing people verbally or physically If you experience or witness any of this behaviour please speak to your manager.
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