a good start for business. . . . . a good start for
Why is equal opportunity good for your What should you do?
Business owners and operators should take steps to
Equal opportunity is simply about treating your staff and prevent people from being unfairly treated or harassed
customers fairly. and should be quick and effective to react if it happens.
It’s easy to do and it doesn’t cost you anything. As a good business operator you need to understand
your responsibilities and have a stated policy and
procedure., for example a Code of Conduct, like the one
You can get off to a good start with a straight forward over the page.
Code of Conduct.
With a Code of Conduct in place, you’ve already
There is one you can use on the back of this fact sheet. checked off some of the steps to a better, fairer
Having some simple systems in place will help deliver to
you: You can find out more about how to improve your
business with Equal Opportunity by visiting our web site
more customers and profits on www.eoc.sa.gov.au
fewer complaints and costs
happy customers and staff.
It will also lower your risk of legal liability.
Who is responsible for fair treatment in Seven easy steps to fair business. . .
1. Have a policy which rules out
Big or small, all business should be free of unfair discrimination and harassment
treatment and harassment.
2. Tell your customers and staff about it
All employers are responsible for making sure their
businesses are fair and harassment free.
3. Have a procedure to deal with
This applies to employing staff, serving customers, complaints
advertising, buying and selling.
4. Handle complaints quickly, fairly and
It is illegal to unfairly treat people because of their confidentially
Sex 5. Treat your customers and staff fairly
Race 6. Consider making someone a staff
Disability contact for fair treatment
Marital or Domestic Partnership Status
7. Monitor and maintain a fair business
Caring Responsibilities culture
Association with a Child
Identity of Spouse or Domestic Partner
Religious Appearance or Dress
Code of Conduct Code of Conduct
In our Business. . .
If you believe you have been unfairly
We will fairly treat each other and treated please consider the following
our customers by: options:
dealing with people with respect
respecting rules and guidelines Option 1: Help yourself
making our workplace free of
discrimination and sexual harassment. Talk directly to the person about the problem.
We will: Option 2: Seek information
make decisions based on merit that Call the South Australian Equal Opportunity
are fair, consistent and impartial Commission for free, confidential advice.
deal with any problems quickly and
Option 3: Ask your manager to act
We will work well together by:
Talk to your Business Manager and tell them
what you want to happen to resolve the
being reliable team members problem.
doing our fair share of the work
listening to others and using
appropriate language Option 4: Ask for other help
respecting the differences individuals
can bring to a team. If you are not happy with the way your problem
is being handled you can get advice from any of
The following behaviour does not the following places:
have a place in our business:
putting people down South Australian Equal Opportunity
shouting or yelling at people Commission
commenting on people’s personal
lives Telephone 8207 1977 / 1800 188 163 (Country)
leering or wolf-whistling TTY 8207 1911
joking about people’s age, sex, race, Website www.eoc.sa.gov.au
disability, marital status, sexuality,
pregnancy or physical appearance
touching or fondling
abusing people verbally or physically
If you experience or witness any of this
behaviour please speak to your manager.