123 Elm Street • Miami, FL 33183 • Phone: (305) 555-5555 • E-Mail: email@example.com
DESKTOP SUPPORT TECHNICIAN
Technically sophisticated information technology specialist with solid experience supporting software/hardware systems
and performing equipment upgrades under adverse conditions.
ABC COMPUTER SERVICES, Miami, FL, 20xx – 20xx
Desktop Support Technician
Provided hardware/software installation, server maintenance, trouble resolution, root cause analysis, and SLA
maintenance for a large, enterprise-wide LAN/WAN environment. Traveled to multiple Chubb branches to deliver training
to new technicians. Coordinated and oversaw IT projects for ACS Desktop Group and Chubb. Acted as escalation point
for CompuCom sub-contractors. Maintained iMacs, disaster recovery, Smart Hands server, and telecommunications
equipment. Troubleshot and diagnosed technical issues, network security, and backup/restore initiatives. Supported all
standard, corporate, Chubb-developed mainframe, and Web-based applications. Managed, set up, and provided
technology training for remote users.
Performed network administration functions, set up network user accounts/permissions, reset passwords, and
administered group policies via DRA and Active Directory.
Installed, configured, maintained, and supported all servers within the network.
Provided desktop support for over 300 users in Chubb’s Eastern Claims Service Center (ECSC).
Optimized performance by conducting analysis and fine tuning of Chubb’s LAN.
Managed national refresh project for over 10,000 devices for clients in over 20 locations.
Served as Technical Team Lead for 20 technicians located in 15 cities across the country.
Delivered printing solutions and peripherals, e.g., scanners/copiers, digital senders, and fax machines.
ABC COMPUTER SERVICES, Miami, FL, 20xx – 20xx
Desktop Support Technician
Provided on-site enhancement, upgrade, and support services to contracted small business clients for business-critical
workstation and network systems. Collaborated with clients to plan infrastructure expansion and upgrades based on
business goals and assessment of existing technologies. Built PCs, installed and configured operating systems and
application software, and recommended antivirus and security procedures and tools. Performed periodic backups as part
of the client’s business continuity strategy. Trained users in equipment and application use.
Grew the client base from the ground level to more than 300. Provided exceptional service resulting in referral-
driven business expansion.
EDUCATION & CREDENTIALS
B.B.A. – Concentration in Computer Science, ABC UNIVERSITY, Miami, FL
Certification: Project Management Professional (PMP) / Project Management Institute (PMI)
Professional Development: PMP Boot Camp – Refresher in Project Management
OS/Platforms: AS/400, MS Windows NT/9x/2000/XP/2003 Server & Workstation, Novell 3.1 to 4.1, UNIX
Applications/Tools: ATG Portal platform, MS Exchange, MS Office Suite, MS SharePoint Services
Databases: Oracle 8.17, SQL Server
Languages: ASP, COBOL, Assembly, GW-BASIC, HTML, MS .NET, JAVA, SQL 6.5 to 2000, Turbo Pascal, VAX Pascal
Networking: Sonet, T1-OC12, VoIP, wireless
Hardware: Bay network hubs, Cisco routers, hubs, & switches, Cisco IGX, Racal hubs, IBM-based PCs
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success.
When an advertised position creates a pile of 100+ resumes, it becomes the responsibility of the
hiring personnel to shortlist the applications. Resumes without cover letters are usually the first to go,
followed by the ones with poorly written cover letters. Avoid this fate by following these effective
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the
letter to that individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).”
Avoid using Miss or Mrs., and do not address your letter to “Dear Sirs,” as it is considered
inappropriate. If you are unsure of your contact’s gender, address them by their first and last name,
as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the hiring
manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among
other candidates?” Provide an answer to that question right off the bat in your opening paragraph.
This is a very important section because it is the first thing the employer will read. It must be powerful
and make an immediate impact. Be sure sell yourself and your unique abilities. Do not use a generic
opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover
letter. For example, instead of writing “My background is in finance management, making me well-
suited for your advertised Corporate Finance Director position.” you can write “A background in
finance management and a proven record of developing effective strategies that drive revenue,
growth and shareholder value make me a strong candidate for your advertised Corporate Finance
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key
ingredient to a successful job search. The more you are able to demonstrate your interest and
knowledge about a company, the better your chances are to secure an interview. Get to know the
company’s mission and new corporate initiatives, and tell them how you can help them meet their
objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You
need to focus on what you will bring to the company and how you will help them improve their
profitability. Too much use of the word “I” will also make your letter look elementary and poorly
For executive-level candidates and professionals with substantial achievements, a bullet point format
is often the most effective and efficient way to highlight accomplishments. If you fall into this category,
be sure to keep the bullet point statements unique and fresh. Do not copy and paste the exact same
phrases from the resume as it will make you look lazy. All sentences and achievements transferred
from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for
the interview and provide contact information. This is also the ideal place to mention your salary
requirements (if the employer insists on it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a
great way to ensure the resume was successfully received, and it creates an opportunity to establish
a dialog. However, do not mention this in your cover letter if you do not intend to follow up.
In summation, an aggressive and dynamic cover letter will help you stand out among the competition.
Remember that the goal is to market yourself – not to compose a dull biography.