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Enjoy this expertly developed sample computer specialist resume with complimentary cover letter strategies included. Unlike most resume samples you will find, this one is a completely editable Word document, which means you can revise this resume as needed to suit your needs while keeping the stylish format in tact.
JESSE KENDALL 123 Elm Street • Miami, FL 33183 firstname.lastname@example.org • 305-555-5555 COMPUTER SPECIALIST Dedicated and personable computer support professional skilled at troubleshooting and resolving hardware and software issues, including network connectivity, while minimizing customer stress levels and ensuring customer satisfaction. More than 15 years of experience in providing technical assistance to end users. Able to learn new software quickly. Certified Novell Administrator. TECHNICAL EXPERTISE Platforms: Windows 2003/2000 Server, Windows 3.1/95/98/Me/XP/Vista, Mac OS 9/X, Novell Operating System, MS DOS Applications: Microsoft Office Professional 2003 and previous versions, WordPerfect Suite, Lotus SmartSuite, Adobe Acrobat, Internet Explorer, Netscape, Mozilla, Symantec Client Security, Symantec Ghost, GroupWise 5.5, Postini Hardware: System boards, processors, memory chips, power supplies, video and sound cards, hard drives, floppy drives, CD- ROM read-write drives, DVD drives, zip drives, tape drives, scanners, modems, cameras, and a variety of printers. PROFESSIONAL EXPERIENCE ABC Public Policy Research, Miami, FL 20xx to Present Senior Computer Operations Specialist: Serve as primary contact for training and technical outreach institute-wide, optimizing use of existing equipment and software. Troubleshoot all Microsoft OS and Office problems, connectivity to the network, email, printer, phone, phone wiring, and network wiring. Maintain phone systems as well as Avaya Definity G3 and Intuity Audix voice mail. Designated go-to person for design group hardware, software, and all other in-house Mac equipment. Handle all helpdesk requests, enabling the engineers to focus on the network. Provide technical assistance to 250 staff members, assisting with network access, printing, and application software operation using Microsoft Active Directory and Sharepoint 2003. Use Active Directory to add users to the domain and grant or deny rights to users and set up users with Exchange accounts. Manage database of computer inventory using Microsoft Excel 2003. Assisted in implementing the conversion from older Windows versions to Windows XP, Novell 4.1 to Novell 5.1, and GroupWise 5.1 to GroupWise 5.5. Requested that the institute purchase a product called Belarc which goes through the network and queries all computers, providing a simpler process for inventory control. BCD Enterprises, Miami, FL 20xx to 20xx Computer Specialist: Served as Lead Systems Engineer in the support, design, and implementation of a Windows-based LAN for 15,000 users. Implemented a high availability Microsoft Exchange 2003 server; migrated from an environment that consisted of seven independent Exchange 5.5 servers containing over 15,000 accounts. Set up new infrastructure using a Symantec Veritas cluster in an N+2 configuration for failover with all data stored on a storage area network (SAN). Redesigned, implemented, and integrated multiple NT 4.0 domains into a single new Active Directory forest. Improved efficiency by reconfiguring and migrating from 12 down to five WINS servers with a plan in place to de- commission all servers. EDUCATION Bachelor of Sciences in Industrial Technology, Electronics and Computer Technology XYZ State University – Miami, FL Creating a Compelling Cover Letter A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications. Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this fate by following these effective strategies: Address your cover letter appropriately: Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral. Get to the point in your opening paragraph: One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?” Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry. Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example, instead of writing “My background is in finance management, making me well-suited for your advertised Corporate Finance Director position.” you can write “A background in finance management and a proven record of developing effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised Corporate Finance Director position.” Show your interest and sell your accomplishments in the body of the letter: In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent accomplishments. The employer will surely take notice of your active interest. Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also make your letter look elementary and poorly written. For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look lazy. All sentences and achievements transferred from the resume should be rephrased. Close your letter with a strong paragraph: In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it), or your desire to relocate. To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in your cover letter if you do not intend to follow up. In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the goal is to market yourself – not to compose a dull biography.
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