123 Elm Street ▪ Miami, FL 33183 ▪ 305-555-5555 ▪ email@example.com
Solution-oriented, highly analytical, and resourceful candidate with over eight years of technical troubleshooting, end -user
service, and network development experience. Demonstrated skills in developing and implementing technological solutions
with emphasis on delivering cost-cutting and productivity improvements. Expertise in software configuration, network
administration, and the testing/repair of various hardware applications. Proven ability to provide creative and effective issue
resolution through the application of highly developed problem-solving skills. Team player with a reputation for providing
excellent user service and the tenacity to work with demanding clientele.
CERTIFICATIONS: A+ Certification, Microsoft Certified Professional (MCP)
HARDWARE: HDD motherboards, RAM augmentation, processors, video cards. Able to troubleshoot analog/digital
circuits with digital voltmeters, analog multimeters, dual-trace oscilloscopes, and logic probes.
OPERATING SYSTEMS: MS-DOS 6.22, Windows 3.11/9X/XP, Vista
SOFTWARE: MS Office (Word, Excel, Outlook, PowerPoint)
ADDITIONAL: LAN/WAN development, basic electronics, semiconductor/solid-state circuitry, digital components.
Computer Repair Technician, ABC Authorized Repair Center, Miami, FL 20xx-Present
Manage PC Technicians in repairing desktops and laptops. Maintain an efficient working envi ronment and quickly resolve
customer issues. Analyze technical problems, schedule assignments, and approve all completed work. Produce estimates, invoice
repairs, and order parts. Create, modify, and perform upkeep of files through menu-driven, command line, and graphic
Implemented new policies and procedures that significantly expedited check-in and repair procedures.
Earned a fast promotion from initial position of Flex Technician, resolving technical problems both in the store and within
Self-Employed Computer Repair Technician 20xx-20xx
Performed on-site repair and preventive maintenance on personal computers and related peripherals. Evaluated technical issues,
solved customer concerns, and troubleshot computer problems in an efficient and courteous manner. Built custom computers to
best serve the customer needs. Scheduled work and ordered parts. Estimated and invoiced repairs.
Computer Repair Technician, BCD Computer Solutions, Miami, FL 1999
Diagnosed and repaired hardware problems, completely built computers, troubleshot technical problems, and installed software
applications. Delivered, set up, and networked large computer systems on Windows 95, 98, and NT throughout various
convention centers and hotels.
Designed, implemented, and managed wired and wireless networks with firewall and router configurations and anti -
Certified Electronics Technician (CET) Diploma – Computer Repair / Networking Coursework (GPA: 4.0)
Computer Learning Center, Miami, FL ▪ 20xx
Vocational Training, Center of Applied Technology, Miami, FL ▪ 20xx-20xx
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.
In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.