Business Technology Executive Resume Sample by mplett


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									                                               JESSE KENDALL
                  123 Elm Street • Miami, FL 33183 • Cell: (305) 555-5555 • E-Mail:

                                    BUSINESS TECHNOLOGY EXECUTIVE
Accomplished and results-oriented business technology leader with proven ability to successfully direct information
technology, operations management, and support services operations. Highly successful in creating vision, identifying
opportunities, and building successful organizations. Expertise in overseeing technology improvement initiatives and
aligning technology services with business goals. Experience in leading enterprise-wide implementations with a solid
background in consulting, application solutions, and business development. Areas of expertise include:

       Budget and Policy Development                                    Customer, Team, and Vendor Relations
       Technology Strategy, Direction, and Roadmap                      Process and Productivity Improvement
       Business Process and System Integration                          Team Development and Leadership
       Business Transformation Solutions                                Product and Project Management
       Strategic Planning and Organizational Leadership                 Problem and Conflict Resolution

                                            SELECTED ACCOMPLISHMENTS

          Recognized for consistent success in developing systems, processes, and procedures to streamline corporate
           operations, improve processes, and enhance performance.
          Efficiently managed operational strategies and directed enterprise-wide implementation projects flawlessly while
           consistently delivering desired results and contributing to revenue-producing activities.
          Produced substantial cost savings, optimized systems, and successfully utilized technology solutions to
           maximize business efficiencies.

                                             PROFESSIONAL EXPERIENCE

ABC Consulting, Miami, FL                                                                         20xx – Present
Vice President of Business Technology
Direct computer consulting services for small business and personal computer users via on call or contract. Set up and
install hardware and upgrade firmware/software on handheld PCs. Configure devices using PDI/RMS Back Office,
including handheld scanners, Radiant fuel controllers, and electronic payment controllers. Supervise, train, and mentor
cabling personnel.

        Founded, owned, and operated a successful technology consulting firm from inception to completion.
        Contracted to Accucode of Denver to install wireless routers/access points in 20 Sports Authority stores.
        Successfully installed Radiant P1220 POS terminals in Kroger-owned convenience stores in PA and the Midwest
         as part of the CISP compliancy project.

BCD Real Estate Advisors, Miami, FL                                                               20xx – 20xx
Vice President of Business Technology
Reported directly to company’s principal and managed $2.5 million annual technology budget. Served as senior
technology executive for commercial mortgage servicing and asset-management company; exclusively oversaw $11
billion Lehman Brothers Global Real Estate Group's portfolio. Directed IT and Information Services Groups. Served as
member of executive committee setting strategic direction for company with lead role in initiating and driving technology
communications to management/operational personnel company-wide. Played key role in strategic internal acquisition,
critical revenue projections, and successful restructuring of contract with ten-year renewal. Utilized outsourcing to take
part in system development while maintaining cost-effective staffing levels.

        Acted instrumentally in company’s selection to manage a second, additional private investment fund by
         developing a customized investor reporting package to track and report client asset performance.
        Spearheaded system modifications and developed functionality needed for European operations, including
         multiple currency capabilities and consolidated reporting for European and North American assets.
        Decreased client reporting cycle from 45 to 30 days and increased properties managed by 40% through
         pioneering proprietary Web-based database system and providing portfolio risk analysis data.
JESSE KENDALL                                                                                      Page 2 of 2

                                      PROFESSIONAL EXPERIENCE (Continued)

       Improved efficiency and reduced file space 80% by initiating the implementation of operation enhancements,
        including work flow and imaging technologies in response to internal acquisition.
       Effectively transitioned and preserved historical data by determining required elements and managed successful
        execution of data conversion from three service providers to consolidated database.
       Achieved cost savings by adding video conferencing and managed operational aspects of 200 employee
        relocation; determined systems/implementation strategy, resulting in a 48-hour system “turn up.”

CDE Health Partners, Miami, FL                                                                     20xx – 20xx
Director of Business Technology
Recruited to strategically reposition software package in the marketplace. Developed cost and revenue budgets, analyzed
cash flow requirements, and played key role in identifying marketing initiatives to reach national targets. Led development
to enhance software by adding claims adjudication functionality to pre-existing billing, clinical, and administrative

       Successfully reduced inpatient admissions by 30% via proposal of call center client need-specific initiatives and
        additions to maximize software functionality, subsequently leading software implementation.
       Strategically directed product delivery initiative, negotiated joint development contract, determined requirements,
        and managed project implementation in two locations; resulting in successful execution.

EFG Pediatric Services, Miami, FL                                                                  20xx – 20xx
Director of Information Systems
Led development of technology plan in preparation for initial public offering (IPO) for $90 million pediatric home nursing
and equipment company, now publicly traded on the NASDAQ stock exchange. Supervised a staff of 15 and managed a
budget of $2.3 million. Oversaw daily, weekly, and monthly report production, including bill printing, purchase order, and
accounts payable. Worked with accounting on financials and HR on résumé tracking and payroll. Interfaced with stock
analysts, investment banking groups, rating agencies, and Board of Directors throughout IPO process, and created
company transition plans as member of post-IPO acquisition team.

       Increased efficiency and reduced expense of paper batch system by initiating and leading the development of
        client server based distributed billing, collections system, and electronic billing submission.
       Improved revenues and reduced “days sales outstanding” and “time to file” of claims by 20 days through creating
        electronic work list for tracking claims and setting business rules to prompt collections/fee schedules.
       Reduced errors, generated efficiency, and eliminated time spent by accounting auditing payroll hours through
        creating an interface to ADP from the billing system, driving payroll by billable transactions.
       Generated 20% increase in billings, reduction in paperwork/redundancies, and improvement of internal control by
        transforming inventory control function and introducing an electronic purchase order system.

                                               ADDITIONAL EXPERIENCE

University of XYZ, Online                                                                   20xx – Present
Adjunct Professor
Taught online courses in networking, telecommunications, and technical and general management.

                                         MBA, Technology Management, 20xx
                                                  University of XYZ

                                                 BS, Computer Science
                                                     XYZ University
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”

Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.

Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

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