ASP Services Manager Resume Sample by mplett

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Enjoy this expertly developed sample ASP services manager resume with complimentary cover letter strategies included. Unlike most resume samples you will find, this one is a completely editable Word document, which means you can revise this resume as needed to suit your needs while keeping the stylish format in tact.

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									                                                 Jesse Kendall
           123 Elm Street ♦ Miami, FL 33183 ♦ H: 305-555-5555 ♦ M: 305-444-4444 ♦ jkendall@notmail.com

                         ASP SERVICES MANAGEMENT PROFESSIONAL
                        Dedicated to maximizing performance through strategic leadership and direction


                                                    PROVEN SUCCESS
Dynamic executive management professional with extensive experience successfully driving organizational performance and
profitability through product line planning, market branding and messaging, team building, technical innovation, and product
management expertise. Consistently exceed challenging organizational and client objectives.

                                                AREAS OF EXCELLENCE

 Strategic Planning                       Policy/Procedure Development             Vendor/Agency Negotiations
 Database System Development              Sales Collateral and Training            Cost/Overhead Control
 Technical/Consulting Services            Process Analysis                         Business Best Practices

                                                 CAREER HIGHLIGHTS

ABC INCORPORATED, Miami, FL
MANAGER, ASP SERVICES – 20xx to 20xx
Conceptualized and launched proprietary online document review platform (eView). Managed eView product throughout life
cycle; including all timelines, specification documents, product road maps, client advisory boards, department staffing, and
budgeting. Drove development of key marketing initiatives, service branding, sales collateral, training documentation, and
support center requirements. Aligned channel partnerships to leverage eView as the preferred hosting application. Managed
large global client accounts and cultivated alliance relationships.
DELIVERED RESULTS:
     Fueled greater efficiency across all client support capabilities by implementing a world-class support center.
     Maintained recurring revenue stream for the business by exceeding O/I targets with 50% margins.
     Introduced competitive product to market that is now considered top tier in the industry.
     Won “Outstanding Financial Performance” for the eView Online Department, 20xx.
     Awarded “2007 ASP of the Year” at industry event.

ASSISTANT MANAGER, NATIONAL ACCOUNTS AND ASP SERVICES – 20xx to 20xx
Developed and executed the strategic redirection of online document review services by creating a new document review
division called eView Online. Enhanced the company's image and generated $5 million in annual revenues in the first year. Set
the course for the online document review division; negotiated vendor/agency contracts, and utilized expertise of industry
applications in development of high-level solutions.
DELIVERED RESULTS:
     Devised and met rigorous business objectives, including financial administration, overhead cost containment, and
      budget and forecast development.
     Consulted with clients, project management, and sales associates and provided high-level technical services across all
      markets served.
     Applied business best practices in development of scopes of work, budget creation, and administration of schedules
      focused on meeting challenging account requirements.
     Streamlined processes by developing operations procedures and departmental policies.
     Designed and implemented a billing/project database system that recorded work performed, tracked employee
      performance, and maintained unit measures per client of materials stored in the online review program.

                                            EDUCATION & CREDENTIALS
                     B.S., Business Administration, Marketing • UNIVERSITY OF XYZ, Miami, FL
                       A.S., Information Technology • XYZ COMMUNITY COLLEGE, Miami, FL
                     Microsoft Certified Professional • Microsoft Office User Specialist/MS Access 2000
Creating a Compelling Cover Letter

A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:




Address your cover letter appropriately:

Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.




Get to the point in your opening paragraph:

One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.

Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”




Show your interest and sell your accomplishments in the body of the letter:

In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.

Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.

For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:

In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.

To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.



In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

								
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