123 Elm Street ▪ Miami, FL 33183
Home: (305) 555-5555 ▪ Cell: (305) 444-4444 ▪ E-mail: firstname.lastname@example.org
SUMMARY of QUALIFICATIONS:
Highly skilled and experienced IT professional with expertise in systems analysis, database program
development, and systems management to maximize productivity and introduce system efficiencies.
Areas of expertise include:
Problem Resolution Product Development Life Cycle Database Administration
Technical Requirements Technology Deployment Systems Analysis
Project Management Strategic and Tactical Planning Technical Support
ABC FINANCIAL, Miami, FL 20xx – 20xx
Senior Applications Support Specialist
Administered Windows servers (NT, XP, 2000, 2003), UNIX Towers (Solaris and Linux), and MS LAN
Manager servers for business units. Managed day-to-day 24/7 data center operations support for severs,
mainframe, Veritas data backup/recovery, and AC units. Coordinated daily, weekly, and monthly image
repository/composition server production schedules for business unit Web sites. Administered MQSeries and
CAEMS monitoring systems, which routed data for business units to the client servers and Web sites. Provided
technical support for applications that handled formatting of documents (SGML and HTML) for business units
such as Document Converting Services. Assisted in writing and editing production scripts using UNIX VI Editor
language (Perl). Facilitated weekly change management meetings.
◘ Oversaw BEA WebLogic server administration and many deployment projects.
◘ Managed and coordinated the consolidation of the data center project; resulted in cost savings.
◘ Implemented a four-day work week that reduced employee downtime and improved morale.
◘ Suggested cross training of employees in production tools, increasing efficiency of support.
BCD CORPORATION, Miami, FL 20xx – 20xx
Senior Applications Support Specialist
Provided administration and programming for a remote database authentication server that managed university
user access to third-party subscription databases. Maintained over 80 NT 4.0 workstations, the Sirsi Unicorn
Library Catalog, and system policies for public patron workstation lockdowns.
◘ Successfully migrated from Novell Network to Microsoft Network.
◘ Wrote and administered the interlibrary loan Web database system.
Bachelor of Science in Information Technology, XYZ University, Miami, FL
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an
advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to
shortlist the applications. Resumes without cover letters are usually the first to go, followed by the ones with
poorly written cover letters. Avoid this fate by following these effective strategies:
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that
individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs.,
and do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your
contact’s gender, address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing
mistake. If you don’t know the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s
clear, to the point, and gender neutral.
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other
candidates?” Provide an answer to that question right off the bat in your opening paragraph. This is a very
important section because it is the first thing the employer will read. It must be powerful and make an immediate
impact. Be sure sell yourself and your unique abilities. Do not use a generic opening paragraph that can apply to
any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For
example, instead of writing “My background is in finance management, making me well-suited for your
advertised Corporate Finance Director position.” you can write “A background in finance management and a
proven record of developing effective strategies that drive revenue, growth and shareholder value make me a
strong candidate for your advertised Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a
successful job search. The more you are able to demonstrate your interest and knowledge about a company,
the better your chances are to secure an interview. Get to know the company’s mission and new corporate
initiatives, and tell them how you can help them meet their objectives or resolve their problems. Praise the
company for public recognitions or recent accomplishments. The employer will surely take notice of your active
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to
focus on what you will bring to the company and how you will help them improve their profitability. Too much use
of the word “I” will also make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often
the most effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep
the bullet point statements unique and fresh. Do not copy and paste the exact same phrases from the resume
as it will make you look lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview
and provide contact information. This is also the ideal place to mention your salary requirements (if the employer
insists on it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way
to ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However,
do not mention this in your cover letter if you do not intend to follow up.