Application Support Analyst Resume Sample by mplett


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123 Elm Street ▪ Miami, FL 33183 ▪ Phone: (305) 555-5555 ▪ E-Mail:

Ambitious and results-oriented application support specialist with demonstrated success in business analysis and system
administration. Successful history of maintaining enterprise-wide software, upgrading applications, and implementing
modules. Known for seamlessly coordinating processes required for the implementation of applications and systems
necessary to meet business and communication needs. Highly proficient communicator effective at managing
relationships between users, strategic leadership, and third-party vendors. Core competencies include:
  ▪ Cost Analysis                        ▪ System Administration                             ▪ Security Administration
  ▪ Project Management                   ▪ Logistics Coordination                            ▪ Resource Management
  ▪ Account Administration               ▪ Diagnosis and Troubleshooting                     ▪ Technical Support
  ▪ Problem Resolution                   ▪ Strategic and Tactical Planning                   ▪ Client Relations

  Operating Systems:         MS Windows Vista, 2000, XP/98, Novell NetWare
  Protocols:                 MS TCP/IP, Novell IPX/SPX
  Networking:                Local Area Network (LAN), Wide Area Network (WAN)
  Software:                  SAP, MS Office (Word, Excel, PowerPoint, Outlook, Access), Remedy, eRooms, Lotus
                             Notes, cc:Mail, cc:Remote
  Tools:                     Active Directory, Virtual Private Network (VPN), SAP Security Administrator, HP
                             Quality Center, Service Desk Express, DynaComm Elite


ABC SYSTEMS, Miami, FL, 20xx – Present
Application Support Analyst: Conduct first-level triage and troubleshooting of SAP Basis/security authorization
administration; design and configure SAP security roles. Support the computer security policies through maintenance of
SAP user IDs, access rights, and profiles as required. Administer security across all SAP systems and applications.
Perform SAP profile parameter changes, system error analysis, and security monitoring. Develop and maintain security
documentation. Manage and create transports between SAP clients.
       Single-handedly ran the corporate applications help desk.
       Served as technical liaison, resource, and primary point of contact for users and staff.
       Effectively functioned as eRooms Site Administrator and Mercury Quality Center Administrator.

BCD ENTERPRISES, Miami, FL, 20xx – 20xx
Application Support Analyst: Set up new user accounts/passwords, monitored permissions/access rights, troubleshot
errors, performed maintenance, coordinated licenses, and generated reports. Served as the Quality Center Administrator;
established and built new user accounts, handled upgrade projects, documented QC processes, and trained team members
on Quality Center, including test plan, test lab, defect tracker, and scorecards. Oversaw domains and projects, as well as
users’ roles and responsibilities.
       Successfully imported users’ accounts into the Quality Center database of users.
       Undertook all escalations and quickly resolved user problems to clients’ satisfaction.
       Efficiently directed project eRooms, a central repository for all project documentation.

Bachelor of Science in Information Technology, XYZ University, Miami, FL
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”

Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.

Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

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