LEARN FROM THE EXPERTS
become a true leader
manage with confidence
advance your career
Certificate IV in Frontline Management BSB40807
Diploma of Management BSB51107
You’ve got what it takes!
You’ve taken the first step to improving your
career and embracing a development plan.
About this document
Firstly, this document is useful. It’s not a
marketing tool. Treat it as prereading for your
course and you’ll start your learning with
confidence and familiarity.
The document is divided into sections to help you to learn:
n About Corelink
n Career options
n Australia’s Frontline Management Course Options
n Certificate IV in Frontline Management
n Diploma of Management
n Corelink’s Frontline Management Program
n Distance Learning
n Facetoface Workshops
n Learning and Assessment Strategies
n Frequently Asked Questions (FAQs)
Corelink is a leading Australian Registered
Training Organisation with students around the
country and around the world.
A Corelink qualification is the obvious choice for
students wanting to demonstrate a thorough
understanding of their area of expertise. Corelink
takes its time to deliver wholesome programs and
holders of Corelink qualifications are trusted by
employers to be informed and confident.
Corelink is a team of ambitious and enthusiastic professionals located
in Sydney at North Ryde. We offer an expanding catalogue of nationally
accredited courses accompanied with a wealth of experience. Corelink
is a professional organisation with a respected reputation.
Corelink offers distance courses, public facetoface workshops and
tailored onsite solutions for organisations. Our fees are all listed on our
website and any one of our friendly team would be delighted to provide
you with further information over the telephone or at a meeting.
Corelink also offers easy payment plans such as the 50/50 Payment
Plan and the 12 Month Payment Plan. Enrolling is easy via telephone,
fax or through our website.
Upon enrolling with Corelink you will receive a full induction, Student
Card, Student Handbook and a very helpful attitude!
Again, welcome! We look forward to supporting your transformation.
Certificate IV in Frontline Management
Corelink graduates enjoy careers such as:
n Team Leaders
n Acting Supervisors
n Assistant Supervisors
n Office Managers
n Foremen (women and men)
Diploma of Management
Corelink diplomalevel graduates enjoy careers including:
n Business Owners
(FLM) Course Options
Overview of this field of study
The Australian Business Services Training
Package addresses a range of competencies
that represent the key areas of work done by
leaders and managers within organisations.
Because frontline managers have been identified as central to improved
productivity in the workplace, they have been targeted for widescale
development of competency. With broad support from industry, the
Australian National Training Authority initiated a national frontline
management development strategy.
The frontline management development strategy is different to
traditional management programs. It is innovative because it locates
learning in the workplace. This empowers enterprises to make their
own decisions about ways to improve frontline managers.
Frontline managers play a key role in most businesses. As supervisors,
forepersons, project managers, team leaders, office coordinators, etc.
frontline managers need a range of skills, knowledge and
understanding to manage their own performance e and that of others,
as well as the important operations relating to their work. Every day,
frontline managers coordinate and influence their teams to get the job
done in the best and most efficient way possible.
Two qualifications are included in this area of study. They are:
n BSB40807 Cert IV in Frontline Management
n BSB51107 Diploma of Management
Corelink offers both these qualifications
Certificate IV in
Overview of this qualification
This is the popular Australian course that
allows a person to demonstrate their understanding of individual and
team leadership with a basic understanding of business management
At this level, you would normally be expected to be assessed for
frontline management competencies with more independence and
decision making under the following conditions:
n You are autonomous, working under general guidance You may
supervise others, give direction and lead teams
n You have responsibility for and limited organisation of work of
n You apply knowledge with depth and apply a range of skills to a
range of roles as well as operation in a variety of workplace
n You deal with limited contingencies
n You may be involved in some complex decisions and use
competencies within routines, methods and procedures, and use
discretion and judgement for self and others in using resources,
services and processes to achieve outcomes.
The Cert IV in FLM has 10 units of competency. The following units are
covered on the Corelink Cert IV in Frontline Management course:
n BSBMGT401A: Show leadership in the workplace
n BSBMGT402A: Implement operational plan
n BSBWOR402A: Promote team effectiveness
n BSBWOR404A: Develop workplace priorities
n BSBOHS407A: Monitor a safe workplace
n BSBMGT403A: Implement continuous improvement
n BSBWOR401A: Establish effective workplace relationships
n BSBRSK401A: Identify risk and apply risk management processes
n BSBRES401A: Analyse and present research information
n BSBCMN401A: Make a presentation
Diploma of Management
Overview of this qualification
This qualification shows you have a clear
understanding of leadership and management
requirements to carry out the role of a
superintendent or manager.
At diploma level, you will be assessed for frontline management
competencies with considerably more independence, decision making
and responsibility than holders of the Certificate IV in Frontline
Management under the following conditions:
n You are autonomous, working under broad guidance
n You may supervise others and guide teams
n You have responsibility for planning and managing others
n You use selfdirected application of knowledge with substantial
depth and range of skills for work roles and functions as well as
operate in varied or highly specific work contexts
n You use competencies independently for routine and nonroutine
purposes, and exercise judgment for self and others in planning
and using resources, services and processes to achieve
n You apply the competencies over a range of contingencies
The Diploma of Management is comprised of 8 units. The following
units are covered on the Corelink Diploma of Management course:
n BSBWOR501A: Manage personal work priorities and professional
n BSBMGT515A: Manage operational plan
n BSBCOM503B: Develop processes for the management of breaches of
n BSBMGT516A: Facilitate continuous improvement
n BSBWOR502A: Ensure team effectiveness
n BSBRSK501A: Manage risk
n BSBOHS509A: Ensure a safe workplace
n BSBCMN401A: Make a presentation
n BSBCMN419A: Manage projects
How do I get assessed?
As you progress through the course you will
be expected to complete workplace projects
allocated by your Coach/Instructor and submit them within the required
timeframe (or at the next facetoface workshop if that is how you are
learning). All assessment activities should be attempted and submitted
unless otherwise authorised by your Coach/Instructor (e.g. you have
made arrangements to apply for Recognition of Prior Learning).
To achieve your qualification you must provide evidence that you meet
the competency standard for each unit. Competence means having the
skill and knowledge to correctly carry out a task, a skill, or a function to
the required standard in a workplace context. Your Coach/Instructor
will provide you with ample support and guidance regarding your
Your assessor will review your evidence against the Frontline
Management competency standards and assess your performance as
either “Competent” or “Not Yet Competent” for each individual unit.
Competent indicates that you have achieved the required competency
standard. Not Yet Competent indicates that some aspect(s) of the
competency standard have not been demonstrated at that point in time.
It is to be in no way considered a “fail” and usually implies nothing more
than a requirement to submit further evidence to demonstrate
competency. If you are assessed as Not Yet Competent for any unit
you will be provided with an opportunity to apply the
feedback received from your Coach/Instructor and
submit further evidence for assessment.
Submitting your work
You should start compiling your portfolio from the time
you commence your first unit. Your portfolio of
evidence will be a working document that you will add
to throughout your training as you complete assessments for the
If you are attending face to face workshops your Coach/Instructor will
provide feedback about your progress as you complete assessment
tasks. If you are completing your course via distance you will submit
each assessment task to your Coach/Instructor for feedback as you
progress through your course. You will have the opportunity to amend
and/or add to your assessment work based on feedback from your
Coach/Instructor, and to incorporate the additional skills and knowledge
you will develop as you progress through your course.
The expectation is to demonstrate competency by the end of your
course. Your Coach/Instructor will not necessarily expect you to
demonstrate competency straight away, so neither should you! Bear in
mind that the reason you are on a training course is to develop skills
and knowledge. If you could already demonstrate the required
competency standards we would recommend an assessment only
pathway or Recognition of Prior Learning instead of a training course.
The whole idea of a learning and assessment path is develop required
skills and knowledge along the way.
Your portfolio of evidence will be due within 21 days of completing your
final workshop or, in the case of distance learners, 21 days after
submitting your final assessment task to your Coach for feedback.
You are be expected to effectively plan and
organise your portfolio of evidence, overcome
barriers to completion and manage time
constraints to submit your portfolio within the 21
Extensions will only be granted in extenuating circumstances. You will
be expected to apply in writing (via email, fax or post) to the Corelink
Training Manager and request an extension at least 48 hours prior to
your assessment deadline.
English language, literacy and other skill requirements
You should be aware that assessment requires effective language,
communications and interpersonal skills and the ability to write
In a learning and assessment pathway some of these skills can be
developed through the learning process – however, there is an
underlying assumption that learners possess these underpinning skills
at the outset of the training. If you have concerns about your ability to
meet the underpinning skill requirements please contact Corelink as
soon as possible to discuss options available.
Recognition of Prior Learning (RPL)
Applying for RPL
An RPL Application Kit is available from our
website, or we can mail it to you electronically or
via Australia Post. This document is aimed at ensuring your RPL
process is as simple as possible.
The Frontline Management program allows you to have your existing
competencies assessed by a qualified assessor. This is not as
daunting a process as it may sound, because there are many skills you
may already have. You will not be asked to go over old ground.
If you already have some of the Frontline Management competencies
you will receive a Statement of Attainment for these competencies. If
you already have all of the Frontline Management competencies you
will receive a certificate or diploma depending on the level you have
It may turn out that you will only need to attend some of the days of
facetoface training. If you are learning via distance, you may be able
to fasttrack your qualification by showing that you don’t need to re
learn skills you are already using.
Portfolio of your work
One of the ways you can demonstrate that you
possess the required skills, knowledge and attributes
is to compile a portfolio of evidence. A portfolio
contains evidence that demonstrates your ability to
perform a task, with the evidence mapped or cross
referenced against the relevant competency
With a portfolio, evidence is typically paperbased and stored in a
folder. As your collection grows it will be important to keep a record of
what you hold and where it is located in your folder. Split your evidence
into logical sections, such as competence or functional areas, and keep
an overall index. You should also create a crossreferencing grid or
matrix that will help you relate particular pieces of evidence to the
appropriate competences. These can then be used as a quick reference
guide to help you review your evidence to ensure you demonstrate the
Learning via Distance
Getting started with Distance Learning
After you enrol
After we receive your Enrolment Form you will be
contacted by a Corelink Training Coordinator.
You will receive an email or letter welcoming you
to the course. You will also receive a telephone
call advising you of your Induction Call.
Your Induction Call
During your induction call your Coach will ensure you are well
established and ready to go. The induction call covers such topics as:
n An introduction from your coach to Corelink and its processes
n Your Student Handbook
n Corelink’s website (your login, student resources and materials)
n Your Personal Learning Agreement (units, timeframes)
n Setting regular fortnightly coaching times
n Questions you may have regarding recognition of prior learning
After your induction
Work through each unit and topic in order to provide a systematic basis
for your learning.
Work through the learner guides and complete the activities and
questions as you go to develop the skills and knowledge required to
demonstrate competency. You will be able to download your Learner
Guides from the Corelink student resources FLM page as explained
during your induction.
Your Coach/Instructor does not necessarily need to see your learning
activities, although they may request to see them to assist with
assessing your competency. Your learning activities should not be sent
to your Coach/Instructor unless requested or you require clarification on
any particular aspect of the task.
Having worked through the material in the learner guide and clarified
any issues with your Coach/Instructor, if you feel that you have
developed the skills and knowledge required to demonstrate
competency you can move onto the assessment tasks.
Corelink has published individual learner guides that
support all of the Certificate IV or Diploma of FLM
units. Distance learning students are able to
download learner guides from the Student
Resources Cert IV FLM or Diploma FLM page from
the Corelink website (as covered during their
induction). Distance learning students who would
prefer to receive printbased resources are able to
request manuals for a small additional fee.
How long will it take?
One of the most common questions asked by students is “How long will
it take?” At Corelink, if you attend public workshops you should have
your qualification within a year. Distance learners are encouraged to
put the same timeframe into their Personal Learning Agreement.
n 12 month Personal Learning Agreement: 4 to 5 hrs/week
n 9 month Personal Learning Agreement: 6 to 8 hrs/week
n 6 month Personal Learning Agreement: 9 to 12 hrs/week
n 3 month Personal Learning Agreement: 20 to 23 hrs/week
If you are a distance student, you will receive a full induction into the
Frontline Management Distance Learning Program by your personal
Coach/Instructor. Your coach will ensure you have your website login,
your Personal Learning Agreement and full confidence in what you are
about to do. You will also make a series of appointments with your
coach for oneonone fortnightly telephone coaching sessions to keep
you motivated and on track with your learning agreement.
Corelink's selfpaced distance courses come with
tailored fortnightly coaching. You have your very
own personal trainer! Your course will be fully
tailored to suit you, your goals, your challenges
and your lifestyle.
There's no point in starting a course that you are unlikely to finish. Your
Corelink coach will work with you to design a Personal Learning
Agreement that suits you.
You can start anytime for self paced, distance learning. You will work
through workbooks and other activities to learn your new skills. If you
are currently working, a good gauge would be one unit per month. Your
Personal Learning Agreement that is tailored to suit your job and
lifestyle. We set a maximum time frame of 12 months. Corelink is an
expert and reputable training organisation. We only offer outstanding
levels of professionally coached services.
About your Coach: Corelink coaches are very experienced and are
selected due to the fact that they:
n Currently work in industry as reputable and established trainers
n Personally hold the new Certificate IV in Training and
n Have a sincere desire to coach and support people to achieve
You will be personally inducted into Corelink by your coach. This way,
you will completely understand Corelink’s website, learning tools and
assessment processes. You won't have any questions unanswered and
you will feel comfortable and supported.
Fortnightly Telephone Coaching: You and your
coach will agree on predetermined, fortnightly
telephone coaching times. Your coach will work
with you to ensure you achieve your qualification
as quickly as possible. The same person who
inducts you into your course provides support over the telephone, in the
form of 15 minute coaching calls.
Frequently Asked Questions (FAQs)
What does my enrolment cover?
Corelink students benefit from comprehensive,
print based learner guides, expert coaches and
facilitators who create a supportive learning
environment, access to our online resources
including the popular computer learning
toolbox, and templates to assist with course
Can we do this course in the workplace?
Corelink can tailor this program to suit the needs of your organisation,
please contact the office if you are interested in an FLM program for
What if I need help with study?
You can make an appointment with your Coach/Instructor for a personal
session at any stage during your training.
What resources do I need?
You will require access to a computer with an internet connection and
word processing software (e.g. Microsoft Word). All other resources will
be provided for you.
Can I apply for Recognition of Prior Learning (RPL)?
Absolutely! If you believe you can already demonstrate Cert IV in TAA
competences please talk to us about RPL. If you have the previous BSZ
version of the qualification and can demonstrate currency you may be
able to receive full or partial recognition for a number of TAA units.
Please contact us we would be delighted to be of
Toll free: 1800 880 224
Sydney: (02) 9779 9800