April 27, 2007 Dear Cell Phone user, Here is your new phone, Motorola V195s with T-Mobile service, and a few helpful hints to get you started. First of all - get to know your phone and the capabilities it has and you have with it by your side.
Top Features:
Alarm Clock: handy reminders to help you stay on schedule Bluetooth: Lose the wires and keep your hands free for more important things. Calculator: a handy way to check your figures Conference Calling: talk to two people at the same time External caller ID: see who’s calling before you open the phone Quad-band world phone: Use this phone in any of the countries where T-Mobile provides GPRS service. http://www.t-mobile.com/International/LongDistanceOverview.aspx Mute: quickly mute sound at any time Speakerphone: put down the phone and keep talking with a convenient speakerphone Speed Dial: call numbers in your phone book with the touch of a button Text Messaging: the quick quiet way to stay connected Voice Activated dialing: Call someone with simple voice commands when your hands are busy. Vibrating alert: phone vibrates to let you know you have a call or message w/o disturbing anyone Voice notes: Record messages as reminders
Your Plan:
DOMESTIC: o No nationwide long-distance or roaming charges o Whenever minutes: We are sharing these minutes as an office- you do not have individual minutes, use responsibly. o Weekend minutes: Unlimited o Weeknight minutes: Unlimited o Mobile to mobile minutes: None o Text messages: limited to 300 sent/received for the office. INTERNATIONAL: o All T-mobile phones issued to IP staff through Tricia Suchodolski have worldwide access o Find the rates: http://www.t-mobile.com/International/LongDistanceOverview.aspx o Text messages: $0.15 Sent/ $0.10 Received
Prepare yourself and your phone for using it internationally: SIM Card:
The SIM (Subscriber Identification Module or Subscriber Identity Module) card holds all of a subscriber's personal information and phone settings. In essence, it is the subscriber's authorization to use the network. It
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also holds the phone number, personal security key and other data necessary for the handset to function. The card can be switched from phone to phone, letting the new phone receive all calls to the subscriber's number.
Foreign SIM Card: **
All T-mobile phones are configured to use only T-Mobile brand SIM cards, if you want to use a local/foreign SIM card you may receive an error message saying that the phone is locked- you will need to unlock it with a password (see instructions following for obtaining a password). Please note: it is more cost effective to purchase local SIM cards in the country where you are traveling rather than using your cell phone with the international SIM card - the cost per minute is much more economical. However, your safety is first- don’t put yourself in danger if you do not have a local SIM Card- make that call immediately!
Password for SIM card: “SIM UNLOCK”- to unlock for Foreign Sim Card
In order to obtain the password for the SIM cards it is necessary for you to do the following: 1. Turn your phone on. 2. Press * # 06# a long set of numbers will appear on your screen- if it doesn’t automatically press the talk/send button. Write this down (this is called “IMEI”- [Short for International Mobile Equipment Identity], a unique number given to every single mobile phone, typically found behind the battery) it is also on the box. 3. Call T-mobile Technical Assistance with the following information: Dial: 8009378997 You will be asked for a Password and the password is “IP” IMEI (ex. 350002654885) Phone Number (ex. 202-211-2541) Phone Brand (ex. Motorola) Model (ex. V195s) 4. T-mobile will e-mail you your password.
Password for Cell phone- UNLOCKING: **
Call T-mobile Technical Assistance and request a “PUK” PIN number to unlock your phone. You will need this PIN number if you unsuccessfully try to unlock your phone 5 consecutive times.
Password for Cell phone- VOICEMAIL:
The default password for your voice mail is the last 4 digits of your phone number. If it has been changed (and you do not know it) it is easy to fix, if you are in the US. 1. Turn your phone on. 2. Press #793# (talk/send)
This will reset your voice mail password to the last 4 digits of your phone number
Technical Assistance:
If you need assistance with your cell phone you can dial technical support FREE! 1. Turn your phone on.
when you are stateside,
2. Dial: 800-937-8997 3. You will be asked for a Password and the password is “IP”
when you are overseas,
2. Press + (to get this hold down the 0 button until the + appears on your screen) then type 15059983793 3. You will be asked for a Password and the password is “IP”
The technical support team should be able to assist you with troubleshooting & resolving your issues, remember to share helpful hints with your colleagues!
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