Resume Objective

							Writing Effective Job
     Objectives


                    MSgt April Mosher
            Human Resources Specialist
                   Employee Relations
       Writing Effective Job Objectives
   Job Objectives

   SMART Criteria

   STAR Approach
               Job Objectives
   Job objectives are an expression of
    performance expectations in the
    performance plan that is linked to the
    organization’s goal(s) and mission(s).
   Job objectives are used to communicate
    major individual, team, and/or
    organizational responsibilities and
    or/contributions and the related outcomes
    and accomplishments that are expected of
    the employee during the appraisal period.
        What Are Job Objectives?
Task description             Objective

•   Focus on activity.       •   Focus on the result.

•   The supervisor is        •   The employee is
    ultimately responsible       responsible for the
    for the outcome.             outcome.
           What You Should Know
   In determining whether you have developed an
    effective job objective, refer to this checklist to
    look for common errors. If the answer to all
    questions is yes, then you have a good SMART
    objective.
       Is the job objective really an objective? In other
        words, does the objective describe a result, an
        outcome, or an ideal future situation?
     What You Should Know
 Is the job objective specific enough to assess
  whether it was accomplished?
 Is the job objective concise?

 Is the job objective measurable or verifiable?

 Does the job objective provide a link to the
  organizational goals or mission?
 Is achievement of the job objective entirely within
  the employee’s control?
     SMART Criteria

S   Specific
M   Measurable
A   Aligned
R   Realistic/Reasonable
T   Timed
    Does This Job Objective Meet The
           SMART Principal?

   To type all correspondence effectively.
    Does This Job Objective Meet The
           SMART Principal?

   Help my supervisor develop a spreadsheet that
    allows easy comparison of individual travel
    expenses across our work team.
    Does This Job Objective Meet The
           SMART Principal?

   Develop standard operating procedures for the
    newly acquired mail sorting tool for release no
    later than the end of FY10. By July 30, 2008,
    revise no less than 80% of existing procedures
    to reflect the impact of the new system.
      MARST Criteria

M   Measurable
A   Aligned
R   Realistic/Relevant
S   Specific
T   Timed
                     MARST
   What are you trying to measure?
   Does the objective fit with your management
    objective and the organizations overall mission?
   Realistic – Doable and within your control
   Relevant – High priority
   Make it as clear and specific as you can, so that
    there is no uncertainty about the result.
   Put in the timeline.
                    Exercise
    Mail Assistant, GS-0305-06
    Two major categories of Work

    1.   Developing standard operating procedures
         for the new mail sorting tool
    2.   Processing incoming and outgoing mail
                      Exercise
    Desired Results

    1.   The expected result for this job objective is
         that the Standard Operating Procedures are
         created for the new mail sorting tool.
    2.   Incoming and outgoing mail is properly
         processed.
                     Exercise
    M – Measurable
    1.   Standard Operating Procedures are created
         for the new mail sorting tool. By July 30,
         2008, with supervision, you will revise no
         less than 80% of existing procedures to
         reflect the impact of the new system. By
         September 15, 2008, obtain supervisor
         approval of no less than 98% of procedures.
                      Exercise
    M – Measurable
    2.   Incoming and outgoing mail is properly
         processed. Successful completion of this
         objective is measured by customer
         satisfaction scores for all measures of 4 (or
         higher) out of 5.
                       Exercise
    A - Alignment
    1.   Standard Operating Procedures are created for the
         new mail sorting tool. This helps the division’s
         goal of providing effective general administrative
         services to the organization. By July 30, 2008, with
         supervision, revise no less than 80% of existing
         procedures to reflect the impact of the new system.
         By September 15, 2008, obtain supervisor approval
         of no less than 98% of procedures.
                      Exercise
    A - Alignment
    2.   Incoming and outgoing mail is properly
         processed. This helps meet the divisions
         goal of providing effective general
         administrative services to the organization.
         Successful completion of this objective is
         measured by customer satisfaction scores
         for all measures of 4 (or higher) out of 5.
                       Exercise
    R - Realistic/Relevant
    1.   Standard Operating Procedures are created for the
         new mail sorting tool. This helps meet the
         division’s goal of providing effective general
         administrative services to the organization. By July
         30, 2008, revise no less than 80% of existing
         procedures to reflect the impact of the new system.
         By September 15, 2008, obtain supervisor approval
         of no less than 98% of procedures.
                        Exercise
    R - Realistic/Relevant
    2.   Incoming and outgoing mail is properly processed.
         Meet the division’s goal of providing effective
         general administrative services to the organization.
         Successful completion of this objective is
         measured by customer satisfaction scores for all
         measures of 4 (or higher) out of 5.
                       Exercise
    S – Specific
    1.   Standard Operating Procedures are created for the
         new mail sorting tool. Helps meet the division’s
         goal of providing effective general administrative
         services to the organization. By July 30, 2008,
         revise no less than 80% of existing procedures to
         reflect the impact of the new system. By
         September 15, 2008, obtain supervisor approval of
         no less than 98% of procedures.
                       Exercise
    S – Specific
    2.   Incoming and outgoing mail is properly processed
         in accordance with the Agency-wide load/output
         matrix. This helps meet the division’s goal of
         providing effective general administrative services
         to the organization. Successful completion of this
         objective is measured by customer satisfaction
         scores for all measures of 4 (or higher) out of 5.
         Supervisory review of document control records
         results in no less than 80% compliance with
         Agency standards.
                       Exercise
    T – Times
    1.   Standard Operating Procedures are created for the
         new mail sorting tool. Helps meet the division’s
         goal of providing effective general administrative
         services to the organization. This will be
         accomplished using the following milestones: By
         July 30, 2008, revise no less than 80% of existing
         procedures to reflect the impact of the new system.
         By September 15, 2008, obtain supervisor approval
         of no less than 98% of procedures.
                       Exercise
    T – Times
    2.   Throughout the fiscal year, incoming and outgoing
         mail is properly processed in accordance with the
         Agency-wide load/output matrix. This helps meet
         the division’s goal of providing effective general
         administrative services to the organization.
         Successful completion of this objective is
         measured by customer satisfaction scores for all
         measures of 4 (or higher) out of 5. Supervisory
         review of document control records results in no
         less than 80% compliance with Agency standards.
                       Exercise
    Job Objectives
    1.   Standard Operating Procedures are created for the
         new mail sorting tool. This helps meet the
         division’s goal of providing effective general
         administrative services to the organization. This
         will be accomplished using the following
         milestones: By July 30, 2008, revise no less than
         80% of existing procedures to reflect the impact of
         the new system. By September 15, 2008, obtain
         supervisor approval of no less than 98% of
         procedures.
                       Exercise
    Job Objectives
    2.   Throughout the fiscal year, incoming and outgoing
         mail is properly processed in accordance with the
         Agency-wide load/output matrix. This helps meet
         the division’s goal of providing effective general
         administrative services to the organization.
         Successful completion of this objective is
         measured by customer satisfaction scores for all
         measures of 4 (or higher) out of 5. Supervisory
         review of document control records results in no
         less than 80% compliance with Agency standards.
     STAR – Self-assessment

S - Situation
T - Task
A - Activity
R - Result
                      STAR
   Situation – Describe the conditions under which
    you achieved your job objectives.
   Task – Describe what you did during the year to
    create the results you achieved.
   Activity – Include any additional activities you
    completed that contributed to your results.
   Result – Describe what you accomplished.
                        Exercise
   Mail Assistant, GS-0305-06
       “I created Standard Operating Procedures for our
        new mail sorting tool. Because of this tool and the
        procedures, we have improved our efficiency 15%
        and customer satisfaction scores have averaged 3. I
        worked closely with my colleagues, and helped them
        out when necessary to meet challenges to our
        schedule. I followed all procedures. Our division
        had an audit score of 80%.”
               Exercise


 Create   3-5 Job Objectives
 Use   SMART or MARST
     SMART Criteria

S   Specific
M   Measurable
A   Aligned
R   Realistic/Reasonable
T   Timed