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									                                  JobLink MIS

                             North Carolina




NC Division of Employment & Training            1
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                                       Philosophy
    North Carolina know three things
     about our JobLink customers:

         Who are they?
         Why are they coming to the JobLink
          Centers?
         What happens to them?



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                Who Are Our Customers?
    In order to obtain a swipe card, individuals
     entering the JobLink center must meet with a
     staff person.
    JobLink staff gathers personal and demographic
     information from the customer and enters the
     information into the database
    The JobLink MIS is linked to the NC ESC data
     base. If an individual has registered with ESC,
     their information will populate the JLMIS
     information screen
    The customer is issued a card with a unique
     identifier
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                Who Are Our Customers?
    The swipe cards contain no information
    All identifying information is housed in the
     server at the ESC state office
    If a customer loses (or forgets to bring in)
     their card, a new card can be issued, and
     all customer information is then linked to
     both card numbers




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                                       Swipe Card




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                            Why Are They Here?
    When the customer enters the center,
     they swipe their card at the Automated
     Office Check-In station
         Each station has a touch pad screen connected
          to a card reader and a computer
    There are three levels of service in the
     centers:
         Self Service
         Staff Assisted Services
         Unemployment Insurance Claims Services

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                        Why Are They Here?




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              Services Provided by Staff
    Career Counseling
    Help with a Job Search
    Information on the Labor Market
    Determine Your Job Skills
    Training Class or Workshop
    Information on Training & Education
    Other Services
    Veterans Case Management


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              Services Provided by Staff
    If the customer requests staff supported services,
     they then select a time block for each staff
     supported service selected
    If the appointed time in soon, the customer takes
     a seat in the waiting area until the appointed
     time
    Customers can also make appointments in
     advance and leave the center until it is time for
     their meeting
    Upon their return, they swipe their card and
     check in via the touch screen to let staff know
     they have arrived
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                                       Self Services
    Use A Computer in Career Resource Room
         Search Jobs
         Prepare Resume
         Email
         Etc.
    Use the Phone or Fax Machine




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                                       Self Services
    Customers indicate which self service they
     plan to complete during their visit:
         Search the Internet
         Submit Job Applications/Resumes
         Prepare Resume
         Search for Available Jobs
         Use email
         Search for Career Information
         Search for Job Market Information
         Use the Phone or Fax machine

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         Unemployment Insurance Claims
                  Services
    File a New Unemployment Insurance
     Claim
    Problem with an Unemployment Insurance
     Claim




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February 2006
                        What Was Provided?
    The JLMIS data base will only provide
     information related to the JobLink
     activities.
    If a JobLink customer is also served by
     other program (WIA, VR, etc.) information
     related to those program services must be
     obtained from the programs’ individual
     data bases.



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                        What Was Provided?
    There are 3 security levels for the JLMIS
         JobLink Center Access
                For staff at an individual JobLink Center to see the
                 activities of that center only
         Workforce Board Access
                For Local Area staff to see the activities of all JobLink
                 Centers in the Local Area, individually and collectively
         State Level Access
                For state staff to see all data on all centers
                Can be reviewed by JobLink center, Local Area, or
                 statewide


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                        What Was Provided?
    There are currently 7 reports that can be
     run for each JobLink Center
         Customers Served
         Outcomes/Services/Reasons
         Core Services
         Agency Referrals
         Customer Characteristics
         Services by Staff
         Services by Zip Code


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                         General Information
    The system is internet based and real time
    The pilot started with 8 JobLink centers scattered
     across the state
    By then of March 2006, we should have the
     technology in all chartered JobLink centers
    Plans are in place to have all screens available in
     Spanish. Translations have been completed and
     programming is in progress. The initial screen
     will then read like so many of our ATMs, allowing
     customers to select a preferred language



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                 CONTACT INFORMATION
Mr. Danny Giddens
Senior Policy Associate
NC Commission on Workforce Development
301 North Wilmington Street
4327 Mail Service Center
Raleigh, NC 27699-4327
dgiddens@nccommerce.com
Phone: 919-715-3300
Fax: 919-715-3974

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