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					                                                               EOHHS Portal - Feedback Summary Report
                                                                      January 2009 - Present
                                  Total by Agency
DPH                                                                  214     58%
MassHealth                                                             56    15%
Misdirected                                                            30     8%                      Top Feedbacks by Agency
Elders                                                                 25     7%
DTA                                                                    15     4%                250
EOHHS                                                                  12     3%
                                                                                                200
DCF                                                                     4     1%




                                                                                    Feedbacks
DMH                                                                     3     1%                150
MRC                                                                     2     1%
                                                                                                100
MCDHH                                                                   2     1%
DMR                                                                     2     1%                50
DHCFP                                                                   2     1%                 0
ORI                                                                     1     0%
Connector                                                               1     0%
CHE                                                                     1     0%
Vets                                                                    0     0%
MCB                                                                     0     0%                                     Agency
HLY                                                                     0     0%
DYS                                                                     0     0%
Total                                                                370     100%

                                                                                                       Total Feedbacks by User Type
                                                                                                                         Researcher
                                                                                                                            5%
                                Total by User Type
Consumer                                                             234     63%                            Government
                                                                                                               3%
Provider                                                             108     29%
Government                                                             12     3%
                                                                                                          Provider
Researcher                                                             16     4%                            29%
Total                                                                 370    100%                                              Consumer
                                                                                                                                 63%
NOTE: Provider includes users who are asking questions on behalf of
their business or job, including teachers, social workers, etc, and is not
limited to medical providers.




print date: 7/1/2010                                                                                                                      page 1 of 30
                                                                EOHHS Portal - Feedback Summary Report
                                                                       January 2009 - Present
                            Total by Feedback Type
Service - Question (non-member)                                    178      48%                                     Total by Feedback Type
Portal - Question or Complaint                                       49     13%
Service - Complaint                                                  32      9%                               200
Misdirected                                                          31      8%                               180
                                                                                                              160
Licensure                                                            29      8%




                                                                                          Feedbacks
                                                                                                              140
Service - Question (member)                                          21      6%                               120
                                                                                                              100
Statistics                                                           12      3%                                80
Request for brochure/manual/report/CD                                   8    2%                                60
                                                                                                               40
Reporting abuse                                                         6    2%                                20
General health-related question                                         2    1%                                 0
Service - Praise                                                        2    1%
Total                                                              370      100%




                                                                                                                                               Type




Sample Feedbacks
Connector - Complaint about use of SSN as plan numbers for members                 Elders - Checking on Prescription Advantage enrollment
DHCFP - Question about who needs to sign HIRD forms at business                    Elders - Complaint about food catered to senior lunch program
DPH - Looking for copy of fish advisory warnings for the Neponset River            MassHealth - Needs user ID + password for portal
DPH - Looking for info on how/where to take nursing licensure exam                 MassHealth - Question about program application requirements
DPH - Upset that she was denied WIC benefits                                       MassHealth - Question about status of MassHealth claim
DSS - Complaint about handling of family/children enrolled in program              MassHealth - Says signing up is too complicated/time consuming
DSS - Question about requirements to become foster parent                          MRC - Needs info for SSI, healthcare, etc. for 18-year-old special needs son
DTA - Received notice that benefits will stop soon -- needs $                      Portal - Question about broken link on our site




print date: 7/1/2010                                                                                                                                              page 2 of 30
Date       ?                                                        User Type    Type of Inquiry                   Agency
 13-Jan-09 Student seeking community health sssessment tool         Researcher   Statistics                        DPH

  22-Jan-09 Looking for city/town cancer incidence data             Researcher   Statistics                        DPH
  23-Jan-09 Looking for MRSA stats/info                             Consumer     Statistics                        DPH
  10-Feb-09 Scottish student wants research info on tick-borne      Researcher   Statistics                        DPH
            diseases
  11-Feb-09 Researcher looking for info on arboviral surveillance   Researcher   Statistics                        DPH
            program
  13-Feb-09 Looking for total number of cataract surgeries with     Researcher   Statistics                        MassHealth
            Medicare
  16-Feb-09 Student looking for info on choking deaths              Researcher   Statistics                        DPH
  16-Feb-09 Looking for data for 15- and 30-day readmit rates in    Researcher   Statistics                        DHCFP
            the Medicare population
  24-Feb-09 Looking for stats on incidence of hepatitis C in        Provider     Statistics                        DPH
            Worcester by minority populations
  10-Mar-09 Looking for stats on obesity in children 6-12           Researcher   Statistics                        DPH
  18-Mar-09 Student looking for list of nursing home regs, stats    Researcher   Statistics                        DPH

  23-Mar-09 College student looking for various stats from Canton Researcher     Statistics                        DPH

  1-Jan-09 Looking for help applying for coverage                   Consumer     Service - Question (non-member)   MassHealth
  1-Jan-09 Voicing opposition to cutting dental health program      Consumer     Service - Question (non-member)   DPH
           for people with disabilities
  2-Jan-09 Macedonian Ministry of Health wants to set up            Gov          Service - Question (non-member)   DPH
           seminar
  2-Jan-09 Reporting smoking violations at Somerset Amvets          Consumer     Service - Question (non-member)   DPH
           building
  2-Jan-09 Mother's PA was cancelled -- wants help reinstating      Consumer     Service - Question (non-member)   Elders

  3-Jan-09 Looking for men's depression groups for parent           Consumer     Service - Question (non-member)   DMH
  3-Jan-09 Complaint about husband's poor care at Arbor HRI         Consumer     Service - Question (non-member)   DPH
           in Brookline
  4-Jan-09 Reporting AIDS-infected person who is spreading          Consumer     Service - Question (non-member)   DPH
           disease
  5-Jan-09 Wants to know if parent is enrolled                      Consumer     Service - Question (non-member)   MassHealth
  5-Jan-09 ? about foster care regs                                 Gov          Service - Question (non-member)   DCF
 5-Jan-09 Looking for contact info for Bill O'Connell          Provider   Service - Question (non-member)     DPH
 5-Jan-09 ? About bathroom regs for ferry terminals            Consumer   Service - Question (non-member)     DPH
 6-Jan-09 Looking for pharmacy infractions from June-Dec.      Consumer   Service - Question (non-member)     DPH
          2008
 6-Jan-09 Wants list of radon detector contractors             Consumer   Service - Question   (non-member)   DPH
 6-Jan-09 Looking for info on Home Care Program eligibility    Consumer   Service - Question   (non-member)   Elders
 7-Jan-09 Looking for regs for hospital-based sleep center     Provider   Service - Question   (non-member)   DPH
 7-Jan-09 ? about regs allowing nurses to administer HPV       Provider   Service - Question   (non-member)   DPH
          vaccinations
 7-Jan-09 Request for 855A application package                 Provider   Service - Question   (non-member)   DPH
 7-Jan-09 Complaint about BMI being unrealistic                Consumer   Service - Question   (non-member)   DPH
 8-Jan-09 Requesting info on home tap water testing            Consumer   Service - Question   (non-member)   DPH
 8-Jan-09 Reporting illness after eating Cuti brand grape      Consumer   Service - Question   (non-member)   DPH
          tomatoes
 9-Jan-09 Reporting possible Salmonella issues in Worcester    Consumer   Service - Question (non-member)     DPH
          County
 9-Jan-09 ? about 105 CMR 480                                  Provider   Service - Question (non-member)     DPH
 9-Jan-09 Social worker seeking sexual abuse evaluation for    Provider   Service - Question (non-member)     DPH
          student
 9-Jan-09 ? about CORI confidentiality regs                    Consumer   Service - Question   (non-member)   DPH
 9-Jan-09 Wants state to monitor anorexia among students       Consumer   Service - Question   (non-member)   DPH
 9-Jan-09 Having probs signing son up for coverage             Consumer   Service - Question   (non-member)   MassHealth
10-Jan-09 Suggestion to restrict food stamps to healthy food   Consumer   Service - Question   (non-member)   DPH
          only
10-Jan-09 ? About Elders and Vets agencies                     Consumer   Service - Question (non-member)     EOHHS
11-Jan-09 Voicing opinion that new obesity-prevention          Consumer   Service - Question (non-member)     DPH
          programs are misguided
12-Jan-09 Trying to call agency but keeps getting vmail        Consumer   Service - Question (non-member)     DPH
12-Jan-09 Wants info for Long Term Care Ombudsman              Consumer   Service - Question (non-member)     Elders
          Program
12-Jan-09 Looking for employment opps at agency                Consumer   Service - Question (non-member)     EOHHS
12-Jan-09 Looking for list of doctor complaints, certs, etc.   Consumer   Service - Question (non-member)     DPH
13-Jan-09 Complaint about proposed school weight and           Consumer   Service - Question (non-member)     DPH
          measurement requirements
13-Jan-09 ? about coding for restraints in nursing home        Provider   Service - Question (non-member)     DPH
13-Jan-09 Looking for copies of reports filed against Harbor   Consumer   Service - Question (non-member)     DPH
          House Rehabilitation and Nursing Center
14-Jan-09 ? about regs for selling hot dogs from cart              Consumer   Service - Question (non-member)     DPH
15-Jan-09 Second request for records concerning report             Consumer   Service - Question (non-member)     DPH
           against Kindred Hospital
15-Jan-09 Looking for summer internship opps                       Consumer   Service - Question (non-member)     DPH
15-Jan-09 Wants to use safety tools in mental health service       Provider   Service - Question (non-member)     DMH
           units
 15-Jan-09 Asking that the state preserve Early Intervention       Consumer   Service - Question (non-member)     DPH
           services from further cuts
 15-Jan-09 Looking for required forms to establish paternity       Consumer   Service - Question (non-member)     DPH
 16-Jan-09 Looking for summer internship opps                      Consumer   Service - Question (non-member)     DPH
 16-Jan-09 ? about availability of food and drug licensing dbase   Provider   Service - Question (non-member)     DPH

 16-Jan-09 Request for PT1 user ID and password                    Provider   Service - Question (non-member)     MassHealth
 20-Jan-09 Repeat request for incident report filed by Harbor      Provider   Service - Question (non-member)     DPH
           House Nursing & Rehab in Hingham
 20-Jan-09 Daughter's room in apartment gets cigarette smoke       Consumer   Service - Question (non-member)     DPH
           seeping in vents
 20-Jan-09 Wondering how to get reimbursed for treatment of        Provider   Service - Question (non-member)     MassHealth
           slip and fall victim
 22-Jan-09 Looking for eligibilty forms                            Consumer   Service - Question   (non-member)   MassHealth
 22-Jan-09 Looking for copy of death certificate                   Consumer   Service - Question   (non-member)   DPH
 22-Jan-09 Looking for info on Long Term Care Ombudsman            Gov        Service - Question   (non-member)   DPH
 23-Jan-09 Looking for carrier name                                Provider   Service - Question   (non-member)   MassHealth
 23-Jan-09 Concerned about polution from Newburyport landfill      Consumer   Service - Question   (non-member)   DPH

 23-Jan-09   Looking for regs concerning dogs in stores            Consumer   Service - Question   (non-member)   DPH
 24-Jan-09   Wondering if she can take NCLEX                       Provider   Service - Question   (non-member)   DPH
 25-Jan-09   Looking for info to start refugee farming             Gov        Service - Question   (non-member)   ORI
 25-Jan-09   Wanting schedule for NCLEX                            Provider   Service - Question   (non-member)   DPH
 26-Jan-09   Looking for list of approved radon testers            Consumer   Service - Question   (non-member)   DPH
 26-Jan-09   Looking for radon tester in area                      Consumer   Service - Question   (non-member)   DPH
 27-Jan-09   Hearing impaired, looking for replacement phone       Consumer   Service - Question   (non-member)   MCDHH
 27-Jan-09   Looking for regs for becoming lead paint inspector    Consumer   Service - Question   (non-member)   DPH
 28-Jan-09   Looking for internship opps this summer               Consumer   Service - Question   (non-member)   DPH
 28-Jan-09   Is overweight -- cannot afford healthclub dues        Consumer   Service - Question   (non-member)   DPH
 28-Jan-09   Wants oversight on timekeeping at Soldiers' Home      Consumer   Service - Question   (non-member)   CHE
 28-Jan-09   Minn. asking about Pentacel vaccine distribution      Gov        Service - Question   (non-member)   DPH
29-Jan-09 Looking for regs for carbon dioxide levels in offices   Consumer   Service - Question (non-member)   DPH

29-Jan-09 Voicing opposition to cutting dental health program     Consumer   Service - Question (non-member)   DPH
          for people with disabilities
29-Jan-09 Complaint abut people who get benefits and don't        Consumer   Service - Question (non-member)   DTA
          have to work
30-Jan-09 Wants agency to support proactive health care           Consumer   Service - Question (non-member)   Elders
30-Jan-09 Looking for copy of death certificate                   Consumer   Service - Question (non-member)   DPH
30-Jan-09 Voicing opposition to cutting dental health program     Consumer   Service - Question (non-member)   DPH
          for people with disabilities
31-Jan-09 Wants to help with caloric info on menus program        Consumer   Service - Question (non-member)   DPH
 1-Feb-09 Wants elderly father needs different housing            Consumer   Service - Question (non-member)   Elders
 1-Feb-09 ? about health conditions at Haverhill Crossings        Consumer   Service - Question (non-member)   Elders
          Assisted Living
 1-Feb-09 Looking for regs on pets in school                      Consumer   Service - Question (non-member)   DPH
 1-Feb-09 Looking for policy info on accidental needle stick      Provider   Service - Question (non-member)   DPH
          exposures in a hospital setting
 2-Feb-09 Needs paperwork to register a site to dispense          Provider   Service - Question (non-member)   DPH
          medications
 3-Feb-09 Wants to know if Mass. has an integrated IT             Gov        Service - Question (non-member)   DPH
          program or tool that tracks emergency medical data

 3-Feb-09 Wants to know what facilities/departments will be       Consumer   Service - Question (non-member)   EOHHS
          affected by budget cuts
 3-Feb-09 Wants to hold a health fair -- needs info               Provider   Service - Question (non-member)   DPH
 3-Feb-09 Voicing opposition to cutting dental health program     Consumer   Service - Question (non-member)   DPH
          for people with disabilities
 4-Feb-09 ? about staus of BCBS decision                          Consumer   Service - Question (non-member)   DPH
          ? about regs concerning medical record destruction      Provider   Service - Question (non-member)   DPH
          15 years after discharge
 5-Feb-09 Complaint about unsanitary conditions at Newton         Consumer   Service - Question (non-member)   DPH
          Walgreen's
 5-Feb-09 Looking for list of primary care physicians             Consumer   Service - Question (non-member)   MassHealth
 5-Feb-09 Voicing opposition to cutting dental health program     Consumer   Service - Question (non-member)   DPH
          for people with disabilities
 6-Feb-09 Looking for list of immunization abbreviations          Provider   Service - Question (non-member)   DPH
 6-Feb-09 ? about policy for health insurance for live in partner   Consumer   Service - Question (non-member)     EOHHS

 6-Feb-09 Wants to interview someone for Master's thesis            Consumer   Service - Question (non-member)     DPH
 6-Feb-09 Complaint about "unauthorized procedure"                  Consumer   Service - Question (non-member)     DPH
          performed on mother at NE Sinai Hospital
 7-Feb-09 Forwarding article about Myocarditis in children          Consumer   Service - Question (non-member)     DPH
 7-Feb-09 Wants to know how to report unsaitary med facility        Consumer   Service - Question (non-member)     DPH

 8-Feb-09 Wants help signing up for WIC                             Consumer   Service - Question (non-member)     DPH
 8-Feb-09 Signed up for PA but hasn't heard back                    Consumer   Service - Question (non-member)     Elders
 9-Feb-09 Looking for personal hygiene info to dissemenate at       Provider   Service - Question (non-member)     DPH
          special education school in Charlestown
 9-Feb-09 ? about assisting someone use their Epi-pen               Provider   Service - Question (non-member)     DPH
10-Feb-09 Wants to report unsanitary conditions at Tremont St.      Consumer   Service - Question (non-member)     DPH
          dental office
11-Feb-09 Natick High wrestler has MRSA inside of his nose --       Consumer   Service - Question (non-member)     DPH
          can he still compete?
11-Feb-09 Looking for physician dbase                               Provider   Service - Question (non-member)     DPH
13-Feb-09 Needs help interpretting CMR 780 for nursing home         Provider   Service - Question (non-member)     MassHealth

15-Feb-09 ? about legality of new policy on advanced directives     Provider   Service - Question (non-member)     DPH
          at hospital
16-Feb-09 Thanks for sponsoring conference                          Consumer   Service - Question (non-member)     DPH
16-Feb-09 Reporting unsanitary conditions in Millville home         Consumer   Service - Question (non-member)     DPH
17-Feb-09 Looking for public records of health facility             Consumer   Service - Question (non-member)     DPH
          investigations
17-Feb-09 Looking for number of acute care hospitals/facilities     Provider   Service - Question (non-member)     DPH

18-Feb-09 Looking for updated western Mass. Substance       Consumer           Service - Question (non-member)     DPH
          Abuse Treatment and Prevention Services Directory

20-Feb-09 Wants to find list of cost for medical procedures         Consumer   Service - Question   (non-member)   DPH
20-Feb-09 Looking for cost of training for CANS certification       Provider   Service - Question   (non-member)   MassHealth
20-Feb-09 Complaining about "local BOH Threats to DSS"              Consumer   Service - Question   (non-member)   DPH
20-Feb-09 Is attending a hearing at DPH -- can he bring his         Consumer   Service - Question   (non-member)   DPH
          laptop?
20-Feb-09 Interested in RN position for DPH                         Provider   Service - Question (non-member)     DPH
20-Feb-09   Student looking for intern opps                      Consumer     Service - Question   (non-member)   DPH
22-Feb-09   Wants to know if she is eligible for SNAP            Consumer     Service - Question   (non-member)   DTA
24-Feb-09   Reporting smokers in office building                 Consumer     Service - Question   (non-member)   DPH
24-Feb-09   Request for copy of Form Ph-F-17                     Provider     Service - Question   (non-member)   DPH
24-Feb-09   ? about how often employees in a daycare should be   Consumer     Service - Question   (non-member)   DPH
            screened for TB
24-Feb-09   Request for Excel file of directory for Substance    Provider     Service - Question (non-member)     DPH
            Abuse Services
26-Feb-09   Grad student looking for nursing home regs           Researcher   Service - Question (non-member)     DPH
27-Feb-09   Caritas Carney nurse complaining that Norovirus      Provider     Service - Question (non-member)     DPH
            alert was torn down by management
27-Feb-09   Need explanation of Rogers Guardianship              Consumer     Service - Question (non-member)     Elders
28-Feb-09   Wants investigation of peanut allergy attack after   Consumer     Service - Question (non-member)     DPH
            eating baklava from Whole Foods
 1-Mar-09   ? about umbilical cord clamping protocol             Consumer     Service - Question (non-member)     DPH
 1-Mar-09   Wants to get child abuse/neglect background check    Consumer     Service - Question (non-member)     DCF

 2-Mar-09 Looking for office contact info                        Consumer     Service - Question (non-member)     DPH
 3-Mar-09 Wants to know how long school health records need      Gov          Service - Question (non-member)     DPH
          to be kept
 3-Mar-09 ?s about varicella immunization in schools             Gov          Service - Question (non-member)     DPH
 3-Mar-09 Seeking guidance for the disposal of chemo drugs       Provider     Service - Question (non-member)     DPH
          for cancer treatment
 3-Mar-09 Wants to know regs for NH-based HBPC to operate        Provider     Service - Question (non-member)     DPH
          in Mass.
 3-Mar-09 Looking for help to dispose of radioactive markers     Consumer     Service - Question (non-member)     DPH
 4-Mar-09 Concern that referrals between agencies could          Provider     Service - Question (non-member)     DPH
          cause conflict of interest
 4-Mar-09 Wants to apply for physician position                  Provider     Service - Question (non-member)     DPH
 4-Mar-09 Complaint about soot level of Yankee Candles           Consumer     Service - Question (non-member)     DPH
 4-Mar-09 Wants to complain about her hours with Personal        Provider     Service - Question (non-member)     MassHealth
          Care Attendant Program
 5-Mar-09 Is exercising to lose weight but doesn't see results   Consumer     Service - Question (non-member)     DPH

 5-Mar-09 Wants to know where to dispose of used needles         Consumer     Service - Question (non-member)     DPH
 9-Mar-09 Wants to know if home care nurses can pronouce         Provider     Service - Question (non-member)     Elders
          participants at home
 9-Mar-09 ? about obtaining medical and financial records       Consumer     Service - Question (non-member)     DPH
10-Mar-09 ? about how to properly dispose of expired epi-pens   Provider     Service - Question (non-member)     DPH

10-Mar-09 ? about availability of PPD test                      Consumer     Service - Question (non-member)     DPH
10-Mar-09 Invite to Resource Fair in Quincy                     Gov          Service - Question (non-member)     DPH
10-Mar-09 ? about policy/rule regulating facial hair for men    Consumer     Service - Question (non-member)     DPH
          working in the food service industry
10-Mar-09 Reporting possible fraud at Till, Inc. in Chelsea     Provider     Service - Question   (non-member)   DMR
11-Mar-09 Seeking intern opps                                   Consumer     Service - Question   (non-member)   DPH
11-Mar-09 ? about no-smoking policies in public housing         Consumer     Service - Question   (non-member)   DPH
12-Mar-09 Looking for info on Mass. Disclosure Law and its      Researcher   Service - Question   (non-member)   DPH
          Marketing Code of Conduct
13-Mar-09 Wants copy of complaint against pharmacist            Consumer     Service - Question (non-member)     DPH
13-Mar-09 ? about regs concerning sanitizing used clothing      Consumer     Service - Question (non-member)     DPH
          prior to resale
13-Mar-09 Reporting dead bird in Plymouth                       Consumer     Service - Question (non-member)     DPH
13-Mar-09 Reporting water/sewage issue at Worcester HOC         Consumer     Service - Question (non-member)     DPH
13-Mar-09 Reporting her mom was misdiagnosed at Life Care       Consumer     Service - Question (non-member)     DPH
          Center in Auburn
13-Mar-09 Life Care Center in Auburn was found not negligible   Consumer     Service - Question (non-member)     DPH
          in mis-diag/treatment of mom -- wants to appeal

13-Mar-09 Wants contacts to help set up ServSafe Food           Consumer     Service - Question (non-member)     DPH
          Service Managers program
13-Mar-09 Company wants to make defibrillators available for    Consumer     Service - Question (non-member)     DPH
          their employees as well as the public
16-Mar-09 Wants to know if transporting a body requires a       Consumer     Service - Question (non-member)     DPH
          burial permit
16-Mar-09 Outreach worker needs to speak with someone to        Provider     Service - Question (non-member)     MassHealth
          enroll patient
16-Mar-09 Needs help paying Mom's deductibles                   Consumer     Service - Question (non-member)     MassHealth
17-Mar-09 Looking for info on Leptospirosis for her guide dog   Consumer     Service - Question (non-member)     DPH
17-Mar-09 Needs contact info for Childhood Lead Poisoning       Consumer     Service - Question (non-member)     DPH
          Prevention Program
17-Mar-09 ? about medication consent forms for schools          Gov          Service - Question (non-member)     DPH
17-Mar-09 Looking for employment opps at agency                 Consumer     Service - Question (non-member)     DPH
17-Mar-09 ? about regs for temporary food vendors               Consumer     Service - Question (non-member)     DPH
 17-Mar-09 ? about CORI checks in Mass.                       Researcher        Service - Question (non-member)     DPH
 17-Mar-09 ? about tax liability when collecting benefits and Consumer          Service - Question (non-member)     DTA
           living with parents
 18-Mar-09 Wants to know if non-nurse personnel can dispense Gov                Service - Question (non-member)     DPH
           prescription/over-the-counter meds to students?

 18-Mar-09 Manic depressive -- needs assistance                      Consumer   Service - Question (non-member)     DMH
 19-Mar-09 Reporting mold at homeless shelter                        Consumer   Service - Question (non-member)     DPH
 19-Mar-09 Reporting that son was bitten at Worcester State          Consumer   Service - Question (non-member)     DPH
           Hospital
 20-Mar-09 Looking for rules about rules for reporting               Consumer   Service - Question (non-member)     DPH
           neglect/abuse in a nursing facility
 20-Mar-09 ? about possible legal actions against partner who        Consumer   Service - Question (non-member)     DPH
           transmitted AIDS virus
 20-Mar-09 Looking for assistance in purchasing "lift chair"         Consumer   Service - Question   (non-member)   Elders
 20-Mar-09 Wants to enroll for "deaf events"                         Consumer   Service - Question   (non-member)   MCDHH
 20-Mar-09 Wants update on gov's campaign to curb obesity            Consumer   Service - Question   (non-member)   DPH
 23-Mar-09 Looking for Mass In Motion grant                          Consumer   Service - Question   (non-member)   DPH
 23-Mar-09 Looking for pending/archived Determination of Need        Consumer   Service - Question   (non-member)   DPH
           activity
 23-Mar-09 Looking for contractor to test home for mold              Consumer   Service - Question (non-member)     DPH
 23-Mar-09 Complaint about mother's treatment at South Shore         Consumer   Service - Question (non-member)     DPH
           hospital
 23-Mar-09 Asking to halt mailings to his house                      Consumer   Service - Question (non-member)     MassHealth
 2-Jan-09 Is enrolled but doesn't have ID#.                          Consumer   Service - Question (member)         MassHealth
 2-Jan-09 Has top pay a deductible with PA -- wants to know          Consumer   Service - Question (member)         Elders
           why
 4-Jan-09 Looking for eligibility review paperwork                   Consumer   Service - Question (member)         MassHealth
 6-Jan-09 Wants to add dental and vision coverage                    Consumer   Service - Question (member)         MassHealth
 7-Jan-09 Disabled people living in house -- need financial          Consumer   Service - Question (member)         DTA
           assistance to make repairs
10-Jan-09 Lost receipts -- wants to know how to get                  Consumer   Service - Question (member)         Elders
           reimbursed (PA)
14-Jan-09 Wants to be able to fill out application via mail/online   Consumer   Service - Question (member)         DTA
           and not have to go to office
 19-Jan-09 Looking for list of eligible foods for SNAP               Consumer   Service - Question (member)         DTA
 19-Jan-09 Looking for list of doctors in Health Safety Net          Consumer   Service - Question (member)         MassHealth
 20-Jan-09 Wants to ensure benefits continue                      Consumer   Service - Question (member)   MassHealth
 20-Jan-09 Wants help for brother in nursing home                 Consumer   Service - Question (member)   DPH
  9-Feb-09 Complaint that PA doesn't pay for prescriptions        Consumer   Service - Question (member)   Elders
           anymore -- wants prescription assistance
 16-Feb-09 Was sent renewal letter but not form                   Consumer   Service - Question (member)   MassHealth
 16-Feb-09 ? about TST testing for health care workers            Provider   Service - Question (member)   DPH
 22-Feb-09 Needs help getting food stamps reinstated              Consumer   Service - Question (member)   Elders
 24-Feb-09 Wants to file complaint about increases in Medigap     Consumer   Service - Question (member)   Elders
           charges
  1-Mar-09 Prob with Prescription Advantage enrollment            Consumer   Service - Question (member)   Elders
  6-Mar-09 Problem with numbers on membership card                Consumer   Service - Question (member)   MassHealth
 11-Mar-09 Needs change of address completed                      Consumer   Service - Question (member)   MassHealth
 14-Mar-09 Needs to change mailing address for PA                 Consumer   Service - Question (member)   MassHealth
 23-Mar-09 Having probs finding doctor/dentist                    Consumer   Service - Question (member)   MassHealth
15-Jan-09 Emailing thanks for stop smoking programs               Consumer   Service - Praise              DPH
 26-Feb-09 Praise for Momento de Saude podcasts                   Provider   Service - Praise              DPH
 3-Jan-09 Complaint against customer service -- no help in        Consumer   Service - Complaint           DTA
           checking EBT card balance
 7-Jan-09 Needs paperwork -- hasn't been able to get response     Consumer   Service - Complaint           MassHealth

 7-Jan-09 No longer needs CommCare -- needs to straighten         Consumer   Service - Complaint           MassHealth
           out records
 7-Jan-09 Rant about eating healthy, state employe salaries,      Consumer   Service - Complaint           DPH
           etc.
15-Jan-09 Complaint about not being eligible for PA               Consumer   Service - Complaint           Elders
 15-Jan-09 Has requested son's records -- have not received       Consumer   Service - Complaint           MassHealth
           them yet
 16-Jan-09 Benefits were terminated without warning               Consumer   Service - Complaint           MassHealth
 22-Jan-09 Complaint of difficulty in contacting staff for info   Provider   Service - Complaint           MassHealth
 23-Jan-09 Applied for SNAP, hasn't received benefits yet         Consumer   Service - Complaint           DCF
 28-Jan-09 Complaint about length of time to receive paperwork    Consumer   Service - Complaint           MassHealth
 29-Jan-09 Wants agency to change its name                        Consumer   Service - Complaint           DMR
 30-Jan-09 Complaint about phone support                          Consumer   Service - Complaint           MassHealth
  3-Feb-09 Probs getting through phone support                    Consumer   Service - Complaint           MassHealth
  4-Feb-09 Signed up but hasn't heard back about application      Consumer   Service - Complaint           MassHealth
  4-Feb-09 Signed up but hasn't heard back about application      Consumer   Service - Complaint           MassHealth
  9-Feb-09 Complaint about treatment of kids at Lynn TSS          Consumer   Service - Complaint           DPH
10-Feb-09   Is very upset that his food stamps were cut           Consumer   Service - Complaint                     DTA
10-Feb-09   Complaining about rude phone rep                      Consumer   Service - Complaint                     MassHealth
12-Feb-09   Upset that she can't get response from anyone         Consumer   Service - Complaint                     DTA
13-Feb-09   Can't get help canceling health insurance             Consumer   Service - Complaint                     MassHealth
13-Feb-09   Complaint about employees at Lowell office            Consumer   Service - Complaint                     DTA
13-Feb-09   Complaint about discrimination at Brockton office     Consumer   Service - Complaint                     DTA
13-Feb-09   Complaint about lack of response from Salem office    Consumer   Service - Complaint                     DTA

18-Feb-09   Can't get through on phone line -- needs doctor       Consumer   Service - Complaint                     MassHealth
19-Feb-09   Complaint about phone reps                            Consumer   Service - Complaint                     DPH
25-Feb-09   Complaint about lack of phone support                 Consumer   Service - Complaint                     MassHealth
25-Feb-09   Complaint about no returned phone calls               Consumer   Service - Complaint                     EOHHS
25-Feb-09   Complaint about no returned phone calls/enrollment    Consumer   Service - Complaint                     MassHealth

 2-Mar-09 Has sent in paperwork twice -- still waiting for word   Consumer   Service - Complaint                     MassHealth
          on enrollment
 5-Mar-09 Complaint that required insurance does not provide      Consumer   Service - Complaint                     Connector
          list of available doctors
13-Mar-09 Citing "ongoing fraud by mass health"                   Consumer   Service - Complaint                     MassHealth
23-Mar-09 Complaint that toll free number does not work           Consumer   Service - Complaint                     MassHealth
21-Jan-09 Looking for DPH-related pamphlets                       Provider   Request for brochure/manual/report/CD   DPH
28-Jan-09 Looking for form for campylocteriosis                   Provider   Request for brochure/manual/report/CD   DPH
28-Jan-09 Looking for copies of 2007 Mass. Youth Risk             Provider   Request for brochure/manual/report/CD   DPH
          Behavior Survey Result Compilation Book
13-Feb-09 Needs copy of Massachusetts Asthma Action Plan          Provider   Request for brochure/manual/report/CD   DPH

23-Feb-09 ? about when 105CMR970.000 will be available            Provider   Request for brochure/manual/report/CD   DPH
24-Feb-09 Looking for specifications manual                       Provider   Request for brochure/manual/report/CD   MassHealth
24-Feb-09 Looking for All Babies Cry brochures                    Provider   Request for brochure/manual/report/CD   DPH
 3-Mar-09 Request for MRSA posters for prison locations           Gov        Request for brochure/manual/report/CD   DPH
1-Jan-09  Reporting individual who is "abusing the system"        Consumer   Reporting abuse                         DTA
6-Jan-09  Nurse from Wingate at Needham reporting patient         Provider   Reporting abuse                         DPH
          abuse
15-Jan-09 Reporting PCA-related fraud                             Consumer   Reporting abuse                         EOHHS
30-Jan-09 Complaint about treatment of patients at Tower Hill     Consumer   Reporting abuse                         DPH
          nursing home in Canton
26-Feb-09 Wants to report abuse at rehab facility                 Consumer   Reporting abuse                         DPH
 16-Mar-09 Reporting abuse at the Port Rehab in Newburyport         Consumer   Reporting abuse                  DPH

 3-Jan-09    Unable to take CANS test online                        Provider   Portal - Question or Complaint   MassHealth
 5-Jan-09    Heads-up about broken link on page                     Provider   Portal - Question or Complaint   MRC
 5-Jan-09    Looking for diabetes prevention info                   Consumer   Portal - Question or Complaint   DPH
 5-Jan-09    Looking for info on child abuse registry               Provider   Portal - Question or Complaint   DCF
 6-Jan-09    Looking for updated PA info                            Consumer   Portal - Question or Complaint   Elders
14-Jan-09    Wants website added to portal page                     Consumer   Portal - Question or Complaint   MRC
15-Jan-09    Wants to know why nursing verification page doesn't    Provider   Portal - Question or Complaint   DPH
             work properly on Macs
15-Jan-09    Heads-up about broken links on page                    Consumer   Portal - Question or Complaint   Elders
 19-Jan-09   Looking for 2008 Employee HIRD form                    Consumer   Portal - Question or Complaint   DHCFP
 20-Jan-09   Probs logging on to take CANS test                     Provider   Portal - Question or Complaint   MassHealth
 21-Jan-09   Wants DPH to link to www.visualdxhealth.com            Provider   Portal - Question or Complaint   DPH
 21-Jan-09   Complaint about lack of food stamp info + direct       Consumer   Portal - Question or Complaint   DTA
             DTA contact info on portal
 22-Jan-09   Heads-up about link downloading wrong doc              Provider   Portal - Question or Complaint   EOHHS
 23-Jan-09   Claims links on page are dead (they are not)           Consumer   Portal - Question or Complaint   EOHHS
 27-Jan-09   Looking for online authorization form                  Provider   Portal - Question or Complaint   MassHealth
 27-Jan-09   Broken links on SHINE page                             Consumer   Portal - Question or Complaint   Elders
 29-Jan-09   Probs using MassREVS                                   Provider   Portal - Question or Complaint   MassHealth
  2-Feb-09   Pointing out dead link on portal (NOT dead)            Consumer   Portal - Question or Complaint   EOHHS
  4-Feb-09   Reporting dead link on portal                          Provider   Portal - Question or Complaint   DPH
  6-Feb-09   Wants link to Lexington Food Pantry on portal          Consumer   Portal - Question or Complaint   DPH
  6-Feb-09   Wants link to Lexington Food Pantry on portal          Consumer   Portal - Question or Complaint   Elders
  9-Feb-09   Complaint that Mass CHIP is inop                       Provider   Portal - Question or Complaint   DPH
  9-Feb-09   Wants her letter to Sec. Bigby that is posted on       Consumer   Portal - Question or Complaint   EOHHS
             portal to have contact info removed
 10-Feb-09   Wants to know why Lathrop Retirement                   Consumer   Portal - Question or Complaint   Elders
             Communities is not listed as a CCRC on portal
 10-Feb-09   Probs filling out online PT-1 forms                    Provider   Portal - Question or Complaint   MassHealth
 10-Feb-09   Heads-up that contact info is incorrect                Consumer   Portal - Question or Complaint   DPH
 10-Feb-09   Complaint that license page does not generate          Provider   Portal - Question or Complaint   DPH
             results
 12-Feb-09   Heads-up that welcome page is out of date              Consumer   Portal - Question or Complaint   Elders
 17-Feb-09   Unable to locate renewal forms on portal               Consumer   Portal - Question or Complaint   MassHealth
 19-Feb-09   Complaint that portal is not displaying license info   Provider   Portal - Question or Complaint   DPH
 20-Feb-09 Wants to set up PT1 account for providers               Provider     Portal - Question or Complaint   MassHealth
 21-Feb-09 Wants to add cfad.org to portal                         Consumer     Portal - Question or Complaint   Elders
 23-Feb-09 Complaint that db page is dead (link works fine)        Provider     Portal - Question or Complaint   EOHHS
 24-Feb-09 Request to edit online PDF of the SMBR                  Provider     Portal - Question or Complaint   MassHealth
 26-Feb-09 Looking for printable drug formulary for Prescription   Consumer     Portal - Question or Complaint   Elders
           Advantage
 26-Feb-09 Looking for injury report form for studies              Researcher   Portal - Question or Complaint   DPH
 26-Feb-09 Claims Postural Screening Program downloads are         Provider     Portal - Question or Complaint   DPH
           "too light"
 27-Feb-09 Pointing out lack of link to PDF directory for BSAS     Researcher   Portal - Question or Complaint   DPH

 27-Feb-09   Looking for abortion consent form                     Consumer     Portal - Question or Complaint   MassHealth
  2-Mar-09   Request to update legal notices section of portal     Provider     Portal - Question or Complaint   DTA
  3-Mar-09   requesting vaccine info be updated                    Provider     Portal - Question or Complaint   DPH
 10-Mar-09   MassCHIP is down -- needs community reports           Researcher   Portal - Question or Complaint   DPH
 12-Mar-09   Complaint about MassCHIP being down                   Provider     Portal - Question or Complaint   DPH
 16-Mar-09   Looking online for operating room logs info           Provider     Portal - Question or Complaint   MassHealth
 17-Mar-09   Can't find NCLEX-RN licensure application on portal   Consumer     Portal - Question or Complaint   DPH

 19-Mar-09? about online nursing license verifications             Provider     Portal - Question or Complaint   DPH
 19-Mar-09Can't find senior-related forms on portal                Provider     Portal - Question or Complaint   MassHealth
 19-Mar-09Probs registering for RN NCLEX online                    Provider     Portal - Question or Complaint   DPH
 23-Mar-09Reporting error when running Rev's for providers         Provider     Portal - Question or Complaint   MassHealth
 2-Jan-09 Suggestion to color code meds                            Provider     Misdirected                      Misdirected
 4-Jan-09 Elevator in apartment leaks grease                       Consumer     Misdirected                      Misdirected
 7-Jan-09 Looking for immunization records                         Consumer     Misdirected                      Misdirected
 9-Jan-09 Reporting possible salmonella poisoning                  Consumer     Misdirected                      Misdirected
10-Jan-09 Wants copy of marriage certificate from 1830             Consumer     Misdirected                      Misdirected
10-Jan-09 Reporting that the The American Legion in Webster        Consumer     Misdirected                      Misdirected
          allows smoking in the building
11-Jan-09 Wants to know how to start a 211 agency in Ohio          Consumer     Misdirected                      Misdirected
12-Jan-09 Looking for Immunization records/proof of citizenship    Consumer     Misdirected                      Misdirected

15-Jan-09 Looking for info on Greater Boston Advisory Board        Consumer     Misdirected                      Misdirected
15-Jan-09 Looking for clinic that gives Hep B and Hep A            Consumer     Misdirected                      Misdirected
          temporary vaccine
 21-Jan-09 Wants to report possible food poisoning from Boston    Consumer   Misdirected   Misdirected
           restaurant
 22-Jan-09 Reporting possible food poisoning from Amherst         Consumer   Misdirected   Misdirected
           pizza restaurant
 24-Jan-09 Reporting mold prob at Econo Lodge in W.               Consumer   Misdirected   Misdirected
           Springfield
 28-Jan-09 Reporting rat infestion in Braintree neighborhood      Consumer   Misdirected   Misdirected
 29-Jan-09 Reporting unsafe conditions in apartment               Consumer   Misdirected   Misdirected
 30-Jan-09 Wants contract to help with career centers             Provider   Misdirected   Misdirected
  2-Feb-09 Looking for medical records from the 60's and 70's     Consumer   Misdirected   Misdirected

  4-Feb-09   Wants info on vaccines for trip to Ecuador           Consumer   Misdirected   Misdirected
  7-Feb-09   Wants to sell beef jerky he makes at home            Consumer   Misdirected   Misdirected
  7-Feb-09   Submitting resume                                    Consumer   Misdirected   Misdirected
 16-Feb-09   Reporting unsanitary food handling practices at      Consumer   Misdirected   Misdirected
             Eagles Deli in Cleveland Circle
 23-Feb-09   Complaint about cold cuts/cleanliness at White Hen   Consumer   Misdirected   Misdirected
             Pantry in Salem
 25-Feb-09   Complaint about noise levels from nearby kennel      Consumer   Misdirected   Misdirected
 26-Feb-09   ? about particulars of Mass. Gift Law                Provider   Misdirected   Misdirected
 27-Feb-09   Wants listing of United Healthcare dentists          Consumer   Misdirected   EOHHS
  1-Mar-09   Reporting possible food poisoning from Outback       Consumer   Misdirected   Misdirected
             Steakhouse in Norwood
  3-Mar-09   Looking for donations to build wheelchair ramp       Consumer   Misdirected   Misdirected
  4-Mar-09   Looking for record of vaccines                       Consumer   Misdirected   Misdirected
  5-Mar-09   Looking for vocational training for daughter         Consumer   Misdirected   Misdirected
 18-Mar-09   Wants to apply for position                          Consumer   Misdirected   Misdirected
 18-Mar-09   Wants to set up an appt. to talk about a job         Consumer   Misdirected   Misdirected
11-Jan-09    Looking for nursing assistant registration number    Provider   Licensure     DPH
14-Jan-09    ? about expiration date for controlled substance     Provider   Licensure     DPH
             practitioner registration
 21-Jan-09   ? about EMT license renewal                          Provider   Licensure     DPH
 28-Jan-09   ? about regs for starting morning scamper camp       Provider   Licensure     DPH
 28-Jan-09   ? about effective date of EMT license                Provider   Licensure     DPH
  3-Feb-09   Looking for replacement EMT license                  Provider   Licensure     DPH
  6-Feb-09   Needs rewal info on radiology tech license           Provider   Licensure     DPH
 9-Feb-09 Brit student wants to know how to obtain RN license       Provider   Licensure                         DPH
          in USA
12-Feb-09 ? about the need for physical to keep RN license          Provider   Licensure                         DPH
16-Feb-09 Looking for online application for a pharmacy             Provider   Licensure                         DPH
16-Feb-09 Needs to change address for nursing license               Provider   Licensure                         DPH
17-Feb-09 Needs to renew CNA license                                Provider   Licensure                         DPH
18-Feb-09 ? about obtaining Mass. social work licence               Provider   Licensure                         DPH
18-Feb-09 Hasn't receive replacement EMY card yet                   Provider   Licensure                         DPH
18-Feb-09 Looking for info on regs to start certified home          Provider   Licensure                         DPH
          health agency
21-Feb-09 Needs to know dates of licensure                          Provider   Licensure                         DPH
23-Feb-09 Wants license info for High Point Treatment Center        Consumer   Licensure                         DPH

23-Feb-09 ? about licensure issues for therapeutic                  Provider   Licensure                         DPH
          massage/touch for RN's
25-Feb-09 Wants to obtain duplicates of EMT certs                   Provider   Licensure                         DPH
 3-Mar-09 Wants to apply for home health care license               Consumer   Licensure                         DPH
 4-Mar-09 Applied for RN license 1+ year ago -- no word yet         Provider   Licensure                         DPH
 5-Mar-09 Wants to see recert continuing ed summary online          Provider   Licensure                         DPH

 6-Mar-09   Wants to know if CORI entries will affect license       Provider   Licensure                         DPH
 9-Mar-09   Wants test scores sent to CGFNS VisaScreen              Provider   Licensure                         DPH
12-Mar-09   Was not notified about EMT refresher courses            Provider   Licensure                         DPH
12-Mar-09   Israeli citizen wants to renew Mass nursing license     Provider   Licensure                         DPH

18-Mar-09   Needs copy of nuclear tech license                      Consumer   Licensure                         DPH
19-Mar-09   Can't locate EMT license info online                    Provider   Licensure                         DPH
19-Mar-09   Wants to register so he can track EMT credits           Provider   Licensure                         DPH
9-Jan-09    Entire family is sick -- wondering if it's salmonella   Consumer   General health-related question   DPH
15-Mar-09   Concerned that EMS cards can "easily be altered or      Provider   General health-related question   DPH
            completely forged"
Program
WIC
HQCC
Board of Registration of Nursing




Board of Registration of Nursing



Board of Registration of Nursing
Board of Registration of Nursing

Board of Registration of Nursing
OEMS


Board of Registration of Nursing


Board of Registration of Nursing



Board of Registration of Nursing
OEMS

Board of Registration of Nursing
Board of Registration of Nursing
OEMS



Board of Registration of Nursing

				
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