ERIC ESubscribe.ppt by longze569


									ERIC E*Subscribe

  A Guide for Users

                August 2002

ERIC E*Subscribe is the electronic document subscription service of the
Educational Resources Information Center (ERIC) – your gateway to educational
resources in electronic format. E*Subscribe was designed for Internet users in
libraries, schools, and other institutions. This guide answers the most frequently
asked questions, including how to access E*Subscribe, search the database,
download and print documents, and get help when you need it.

ERIC E*Subscribe is provided by the ERIC Document Reproduction Service
(EDRS). If you have questions, or would like to contact EDRS, Customer Service
is available from 8:00 am – 6:00 pm Monday – Friday:

•Email –
•Telephone – (800) 443-3742 or (703) 440-1400
E*Subscribe Users

• Subscription Manager – individual responsible
  for administering the subscription
• Researchers (including distance learners),
  faculty, library patrons, and/or employees of the
  subscribing institution
Subscription Manager Area
of E*Subscribe

• A secure area for monitoring statistics
• Separate username and password for access to
  this area
• Two means of access – “Subscription Manager”
  on the E*Subscribe menu bar and “E*Subscribe”
  on the public site
Subscription Manager

• Statistics, including number of logons, number
  of rejections, and documents downloaded by
• Subscription profile information, including
  account number(s), subscription period, contact
  information, username/password information,
  and IP ranges (active in September 2002)
E*Subscribe Access
 • Internet Browser
  Internet Explorer, Netscape Navigator, or AOL Version 4.0 or
   above recommended. See Technical Information in the “Help &
   Information “ area of the menu bar for appropriate browser
 • Adobe Acrobat Reader
  For document viewing. Link to Adobe from the E*Subscribe
  “Technical Information” area; or download the most recent
  version of the reader from the Adobe Web site
 • 56K or higher connection speed
   Note: document downloads via modem may be very slow
E*Subscribe access
Subscriptions include access for 2-10 simultaneous users,
  depending on institution type and size. Additional
  connections are available.
• TCP/IP Address
  Connect as many IP addresses as desired (sample format
  ##.###.*.*). One default User Name/Password is included.
• User Name/Password
  Users accessing E*Subscribe directly through an Internet Service
  Provider (ISP) must have a User Name/Password. EDRS emails
  User Name/Password information to the Subscription Manager.
• Referring URL
  Access may be provided via referring URL from a secure area at
  the customer’s site. Customers must provide the specific URL(s)
  for the referring pages.
On-campus access

• Institutions may provide a Proxy Server IP
  address, IP ranges for individual locations, or
  referring URLs for campus-wide access.
• An additional User Name/Password is available.
• If IP access is not desired, a User Name/
  Password with 2-10 simultaneous connections
  (depending on institution size) will be part of
  the base subscription.
Off-campus access

• Off-campus users can access the subscription
  via User Name/ Password, the Institution’s
  proxy server, or referring URL.
• User Name/Password may be scripted for user
  convenience. Contact EDRS Customer Service if
  you require assistance (
Documents included in the
base collection
 • Documents from 1996 forward releasable in
   electronic format (ERIC Level 1 - 87% of
   ERIC microfiche collection)
 • Documents from 1998 forward releasable in
   electronic subscriptions and microfiche only
   (ERIC Level* 2A - 8% of ERIC microfiche

 *ERIC document level refer to the level of permission
   for document release granted by the copyright
   holder. The ERIC database also cites level 3
   documents (materials not available from ERIC).
How to get documents not
in base collection
 • ERIC 2B Microfiche - 5% of ERIC Collection only
   releasable on microfiche (contributor restriction)
 • E*Subscribe Electronic Backfile – 1993 - 1995
 • On-Demand Delivery- Order non-electronic
   documents in paper or microfiche from the
   E*Subscribe search results screen. Establish an
   EDRS Deposit Account to pay for documents outside
   your subscription -- or, you may use a credit card.
 • ERIC Backfile Microfiche - Collection years 1966
   forward are available on microfiche.
 Additional charges apply for all products listed above.
Obtaining ERIC Journal

ERIC Journal (EJ) articles are not available from
  EDRS. ERIC recommends the following article
• Infotrieve
  Toll Free: (800) 442-4633
• ISI Document Solution
  Toll Free: (800) 336-4474 X4900
• ingenta
  (does not accept phone orders)
Using the E*Subscribe
search screens

• E*Subscribe includes three options for searching
  the ERIC database from 1966 to the present
   • Express Search
   • Easy Search
   • Expanded Search
E*Subscribe Express

• A quick, easy way to access ERIC documents
  using the “ED” accession number
• Enter up to 30 ED numbers, including any
  preceding or ending zeroes (e.g., ED006721 or
E*Subscribe Easy Search

• Provides keyword searching against all fields in
  the ERIC database
• Limit your search by electronic format only,
  publication type
• Modify your results by resorting or changing the
  maximum number of records displayed per
E*Subscribe Expanded

• Search any of the ERIC database fields
• Enter criteria, then select the field and/or
  Boolean operator from a drop down list
• Limit your search by electronic format only,
  publication type
• Modify the results display by resorting or
  changing the maximum number of records
  displayed per screen
Search History

• Saves searches made within a session for easy
  retrieval and resubmission
• Combine searches from list of previous
• Search history is not retained after session
• Click “Search History” from Search menu to
E*Subscribe Search -
Search Results

Search Results allows you to:
• Pre-screen document data at a high level -
  includes document number, title, author, month
  of ERIC issuance, level, number of pages,
  truncated abstract
• Identify electronic document availability via PDF
  icon display
• Link to document resume, place result in a
  download folder, or download the document
EDRS Search - Resume

• Access the complete ERIC Document resume
• PDF icon denotes electronic availability
• Place document in a download folder, or
  download the document immediately
• Option to order documents - users are advised
  to check library for availability first
ERIC sites linking to

• ERIC Search Wizard (
   Sponsored by the ERIC Clearinghouse on
  Assessment and Evaluation.
• AskERIC (
   Sponsored by the ERIC Clearinghouse on
  Information & Technology.
Commercial vendors
linking to E*Subscribe

•   Cambridge Scientific Abstracts
•   EBSCOhost
•   OCLC FirstSearch
•   Ovid Online
•   ProQuest
•   SilverPlatter WebSPIRS
•   Others planned for the future
Problems using vendor
EDRS partners with database providers for customer
  convenience. Usually, the links to full-text are seamless;
  however, glitches sometimes occur. If you have a
  problem accessing ERIC electronic documents using any
  of our partner databases please email EDRS
  ( We will work with the vendor to
  resolve the problem. The following information would be
•   Your Institution Name
•   Vendor Product
•   Browser and operating system, including version numbers
•   Brief description of the problem
How to download ERIC

• Click the “PDF” icon adjacent to the ERIC
  Document (ED) number from any E*Subscribe
  search results page
• Other download options include zipped file,
  download later, email document, and view
• Most ERIC documents are too large to save on a
  3-1/4” diskette -- save document images on
  your hard drive
Printing documents

Large ERIC document images may overload
  printers with low memory capacity. To avoid
  difficulties, break the print job into small,
  manageable segments.
• From the Adobe menu bar, while viewing the
  document on screen, select the Print function
  and print by page increments (e.g., pages 1-25,
  26-50, etc.)
• If only a few pages from the document are
  needed, peruse the thumbnails on screen and
  print only the desired pages
How to get documents not
in subscription
An ordering function allows subscribers to obtain ERIC
  documents that are not available through E*Subscribe,
  including non-electronic documents and electronic
  documents not included in the subscription. These
  documents are priced at the current on-demand rate.
• To order, click the shopping basket next to the ERIC
  Document Number (ED) on the E*Subscribe search
  results screen.
• The Web-based ordering function will walk you through
  the ordering process. Prepayment via deposit account or
  credit card required.
Now Available - Government-
Sponsored Documents

Pre-1993 documents are now available for
  on-demand ordering in electronic format if
  they were developed using government
On-demand ordering using
a deposit account
E*Subscribe funds cannot be used to purchase
  documents not included in the subscription. An
  EDRS Deposit Account is a convenient method
  of payment.

To Establish a Deposit Account:
Download a Deposit Account form. Complete the form and
  mail, with check or money order, to EDRS:
      DynEDRS, Inc.
      7420 Fullerton Road, Suite 110
      Springfield, VA 22153
You will receive a deposit account number by mail. Use
  this number each time you order.
On-demand ordering using
a credit card

EDRS accepts MasterCard, Visa, Discover, and
  American Express
   • Enter credit card information at the prompt
     on the order screen.
   • The EDRS Web site is secure for online
   • EDRS does not provide name and address
     information to outside entities.
Electronic on-demand
order turnaround

Most documents in electronic format are
 immediately accessible. If, however, you
 cannot access your document immediately,
 EDRS will send email notification when the
 document is ready for download. Access the
 EDRS Web site ( and click
 “Download Center” from the menu bar to
 download your document.
Paper and microfiche on-
demand order turnaround

• Turnaround time
Your paper or microfiche order should arrive approximately
  7-12 days after ordering (this includes the time required
  for shipping).
• Shipping
Microfiche only orders ship via USPS. All other orders ship
  via UPS unless you request an alternate shipping
  method (except international orders).
• Rush Service
Expedited shipping and order processing are available
  (added charges apply).
Solution to a common AOL

• Timeout Problem
Change browsers if you experience timeout
  problems in E*Subscribe from AOL. While
  connected to the Internet through AOL,
  minimize the browser, and open Internet
  Explorer or Netscape.
Online help

Help can be found in the “Help and Information”
  area of the E*Subscribe web site.
• To access a list of suggested solutions to
  common technical problems, click “Technical
  Information” in the drop down list of the menu
• To review Frequently Asked Questions, click
  E*Subscribe FAQ
• To send comments or suggestions to EDRS,
  click “Contact Information”
Sending E-mail to get help

Click “Contact Information” in the Help and
   Information area on the menu bar, or send a
   message to Type your
   problem in the message box provided. Please
   include the following information:
• Your institution name
• Browser type and version
• Access method
• Platform
Getting help by phone

Call EDRS Customer Service Monday - Friday from
  8:00 am to 6:00 pm.
   • Toll-free (800) 443-3742
   • Local (703) 440-1400

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