Call Accounting for Business by wmf18501

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									THE SYSTEM
Real-Time Call Tracking
OfficeWatch quickly and accurately
tracks incoming and outgoing
phone calls in real-time while
identifying telecom expenses,
                                       Maintenance-Free
                                       OfficeWatch operates reliably and
                                       continuously without any mainte-
                                       nance. New extensions, account
                                       codes and trunks are added auto-
                                                                                           OfficeWatch
                                                                                            Call Accounting for Business
                                                                                                                                                                                 ALARMS
                                                                                                                                                                                 911 Emergency Calls
                                                                                                                                                                                 OfficeWatch operates in real-time
                                                                                                                                                                                 and immediately sounds alarms to
                                                                                                                                                                                 alert staff members of emergency
                                                                                                                                                                                 calls.
                                                                                                                                                                                                                           Pager/Email Notification
                                                                                                                                                                                                                           OfficeWatch notifies your pager and
                                                                                                                                                                                                                           sends email messages to designat-
                                                                                                                                                                                                                           ed staff members when a system
                                                                                                                                                                                                                           irregularity occurs, such as when
fraud, emergency 911 calls and         matically and the system regularly                                                                                                                                                  the PBX is offline or 911 has been
alarm conditions. Easy-to-read         performs database management                                                                                                                                                        dialed. This is especially helpful for
call volume and trunk usage            and optimization.                                                                                                                                                                   large businesses with heavy phone
graphs help you keep your                                                                                                                                                                                                  traffic, such as hospitals and large
                                       Non-Dedicated PC
telecom budget on track.                                                                                                                                                                                                   office centers.
                                       OfficeWatch operates on a
                                       Windows® 98/NT/2000/XP/2003
                                       platform and does not require any                                                                                                         Toll Fraud Alerts
Eliminate Phone Abuse                  specialized hardware or a dedicat-                                                                                                        OfficeWatch's easy to configure toll
Monitor staff telephone usage and      ed PC, allowing it to run smoothly                                                                                                        fraud alerts will notify you of irregu-
uncover telecom abuse using            alongside existing applications.                                                                                                          lar telephone usage to ensure you
OfficeWatch's powerful reports.                                                                                                                                                  are informed of suspicious tele-
                                       Easy To Use
Audible and emailed toll fraud         OfficeWatch is so user-friendly that                                                                                                      phone activity.
alerts and visual hotspot maps         tasks such as entering depart-
identify suspicious phone calls        ments, selecting rate tables and
and detect telecom fraud.              running reports are a breeze.
                                                                                                                                                                                                                           Speech-Enabled Alarms
                                                                                                                                                                                                                           To help you immediately identify
Point 'n' Click Installation Wizard                                                                                                                                                                                        alarm conditions, OfficeWatch uses
Installation is fast and headache-free using the step-by-step Installation                                                                                                                                                 speech synthesis to announce its
Wizard. Simply select your PBX, choose your serial or IP com port, enter                                                                                                                                                   alarms. For example, "Alert! The
your desired departments, enter your desired price markups (if any) and                                                                                                                                                    PBX has not transmitted any phone
you're ready to go!                                                                                                                                                                                                        calls for the past 60 minutes."




                                                                                                               REPORTING
                                                                                                               Fast and Accurate Reports                                                Scheduled Reports
                                                                                                               Tracking call activity                                                   All of OfficeWatch's reports
BILLING OPTIONS                                                                                                and costs is easy with                                                   can be automatically gen-
                                                                                                               OfficeWatch's com-                                                       erated on a daily, weekly,
Call Pricing                                                                                                   prehensive reports,                                                      or monthly basis and
OfficeWatch uses your registration telephone number                                                            which were developed                                                     directed to a printer, fax or
to identify all local, local-toll and in-state calling                                                         for businesses of all                                                    various email addresses.
areas. This unique and powerful feature, when com-                                                             types. The efficient
bined with rate tables from major carriers or user-                                                            speed of C++ and the                                                     Hotspot Maps
customized rate tables, ensures that every telephone                                                           robust power of the                                                      The unique OfficeWatch
call is priced accurately.                                                                                     SQL report engine                                                        maps are used to quickly
                                                                                                               allow users to quickly                                                   spot employee telephone
Client Invoicing                                                                                               retrieve information based on specific extensions, departments,          abuse and aid in negotiating lower phone rates to certain regions
It's easy to assign any combination of markups and                                                             clients, dialed numbers, account codes and more.                         based on call frequency. To quickly create a mini-report detailing
surcharges to all types of calls using any one of the                                                                                                                                                                          the phone call in question,
25 customizable rate categories. Invoice reports may     Account and Authorization Codes                       Email Reports                                                                                                   simply click on the dot!
even include service charges such as telephone           Using account codes, OfficeWatch can allocate         OfficeWatch can automatically email reports to users on a daily,
equipment rental fees.                                   charges to specific clients or projects and apply     weekly or monthly basis. This feature is particularly useful for com-
                                                         charge limits to each code. OfficeWatch can also      panies with multiple offices that wish to track call activity from one
Cost Allocation                                                                                                centralized location.
Extensions can be assigned to departments, branch-       redirect phone charges to specific extensions based
es and divisions to help keep organization budgets       on users' private PIN codes.
on track. Scheduled emailed reports keep division
leaders notified of cost trends.
24/7 CUSTOMER CARE                                       SYSTEM REQUIREMENTS
Your telephone system operates 24 hours per day, so      • Windows® 98/2000/NT/XP and Windows Server 2003
shouldn't your call accounting support center? We
                                                         • Pentium-class PC
think so, and that's why we offer 24/7 live emergency
support.                                                 • CD-ROM drive
One year of support is included with every               • Sound card with speakers
OfficeWatch license. After the first year, support
                                                         • Mouse
renewals are available for a nominal fee. Support
includes:                                                • 1 serial port
• 24/7 live emergency telephone support                  • 1 serial cable
• Quarterly tariff table and area code updates (avail-   • Optional modem for 911 and emergency paging
  able on-demand from the Metropolis web site)
                                                         • Optional network card for emailing reports
• As an added bonus, customers with support sub-
  scriptions may upgrade to the most recent versions
  of OfficeWatch at no extra charge




                                                         DATA COLLECTION METHODS
                                                         OfficeWatch works with all PBX systems including IP-
                                                         based telephony systems. Supported data collection
                                                         methods include:
                                                         • Serial RS-232 ports
                                                         • Storage buffers
                                                         • Pollable buffers
                                                         • File-based data
                                                         • I.P. (Internet Protocol)
                                                         • Cisco/3Com file servers
                                                         • FTP




                           OfficeWatch
                         Call Accounting for Business




                           5580 La Jolla Blvd. • San Diego, CA 92037
                858-488-4600 • email: info@metropolis.com • www.metropolis.com

								
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