ICMIPCC Enterprise Load Balancing by wmf18501

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									ICM/IPCC Enterprise: Load Balancing...


        antonio.vazquez 87 posts since
Oct 17, 2007
Hi,

I have a question and I am not able to see the solution. I have 2 IVR type 9 configured into
a System PG with two IVR pims. The problem is that when I perform a call, the call always
goes to IVR number 2 and if I stop this IVR, the system doesn't work. I have verified that all
is well configured, but I don't where the problem resides.



Any ideas?



Regards

Tags: load_balancing, ivr, ipcc_enterprise


         david.macias 884 posts since
Nov 4, 2005 1. Re: ICM/IPCC Enterprise: Load Balancing between 2 IVRs using System PG Jan 25, 2010 12:39
PM

Is the PIM active for this IVR? Are all the same applications loaded to both IVRs? Before
load balancing you might want to ensure that both IVRs can function independently.



david



         dchumbley 73 posts since
Feb 4, 2005 2. Re: ICM/IPCC Enterprise: Load Balancing between 2 IVRs using System PG Jan 25, 2010 12:51
PM

Check the IVR1 MIVR logs to see if the calls are even being routed to that IVR. If they are
then look in those logs for any errors that will indicate why calls are failing on it. If calls
aren't being routed at all to IVR1 then run rttest to check the status of the IVR1 and also
check the TrunksInService variable. This will let you know what the Router thinks the status
of IVR1 is and why it may not be routing calls to it.



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ICM/IPCC Enterprise: Load Balancing...




         geoff@hp.com 1,835 posts since
Feb 8, 2002 3. Re: ICM/IPCC Enterprise: Load Balancing between 2 IVRs using System PG Jan 25, 2010 1:09
PM

Excellent answer, dchumbley.



Regards,

Geoff



         antonio.vazquez 87 posts since
Oct 17, 2007 4. Re: ICM/IPCC Enterprise: Load Balancing between 2 IVRs using System PG Jan 26, 2010 1:41
AM

Thank you for your answers.



David, I have verified that both PIMs are active.



Dchumbley, I have execute rttest status and this is the response:



Controller      LastStateChange         LastHeartBeatIPCCSystem,1 CFO 01/21
08:40:55 (4.9 day) 01/26 08:33:44 (15 sec)MediaRouting,2 CFO 01/18 12:28:40 (7.8
day) 01/26 08:33:57 (2 sec)

Peripheral       LastStateChange          LastHeardFromBADialer    CO
--                01/18 12:28:43 (7.8 day)CallManagerPIM COS 01/22 12:45:24 (3.8 day)
  01/26 08:33:51 (8 sec)



I have tested the following scenario:




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ICM/IPCC Enterprise: Load Balancing...




If I have configured the network VRU with a label from the first IVR, the call arrives to first
IVR, but if I configure 2 labels for both IVRs, the call always arrives the second IVR.



Any ideas?



Regards



         david.macias 884 posts since
Nov 4, 2005 5. Re: ICM/IPCC Enterprise: Load Balancing between 2 IVRs using System PG Jan 26, 2010 6:00
AM

In the rttest under peripherals, you should see all your peripherals, but you only see UCM
and the dialer. Are you sure the IVRs are configured? If you go to PG explorer how are
they configured?



david



         antonio.vazquez 87 posts since
Oct 17, 2007 6. Re: ICM/IPCC Enterprise: Load Balancing between 2 IVRs using System PG Jan 26, 2010 7:45
AM

Hi,

I have found the problem. The problem was that I have misconfigured the network
VRU bank for each label. Indeed of configure the correct VRU bank, I had configured
'Network_VRU' as Network VRU Bank.



I have configured each label with each correct Net Vru Bank and all starts to work fine.



Thank you for your help.



Postings may contain unverified user-created content and change frequently. The content is provided as-is and
is not warrantied by Cisco.
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ICM/IPCC Enterprise: Load Balancing...




Regards




Postings may contain unverified user-created content and change frequently. The content is provided as-is and
is not warrantied by Cisco.
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