Fancy slides
gouldc@infopeople.org
Exercise #1 Window Parts
Psycho - Logical
When people are being emotional
(you or the customer) they are using
the non-rational half of their brain so
until you calm them down, a rational
solution may not work.
Sample Search in Google July
2001
Social behavior of bottlenose dolphins
dolphins (766,000)
+dolphins -Miami (471,000)
“bottlenose dolphins” (14,600)
“bottlenose dolphins” “social behavior” (21,818)
+”bottlenose dolphin” +”social behavior”(1,600)
+site:edu +”bottlenose dolphins” +”social
behavior” (364)
allintitle:”bottlenose dolphins” (465)
Telecommunications
The Picture
The Internet
The Reference Interview:
Questions
Closed Questions Open Questions
Do you want paintings Can you tell me more about
or a biography? what you're looking for?
Are you interested in What kind of information on
travel books or the Alaska are you looking for?
history of Alaska?
Do you want books or Can you describe the kind of
magazine (journal) information you would like to
articles? find?
The Reference Interview:
Questions
Closed Questions Open Questions
Regardless of intent, a Allow users to respond in
closed question their own words
restricts the freedom of Do not limit answers to
the user’s response. the narrow range of
Frequently involves an choices presented by the
attempt by the librarian closed question
to match the user to the Invitations to talk
more familiar parts of Elicit irrelevant as well
the system. relevant conversation
The Librarians’ Index Stems: garden finds
gardens, gardening,
Enter broad terms etc.
AND is the default Can turn off stemming
real estate
Also accepts AND, x
OR, NOT, ( ), *
Can limit to any field
Default field is
Keywords (all fields)
Allow for Word Endings and
Equivalent Words - OR
EXAMPLE:
When were Triscuits invented?
triscuits invention OR invented OR history
EXAMPLE:
Was San Quentin prison ever co-ed?
“san quentin” women OR females OR co-ed