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Malcolm Baldrige National Quality Award.ppt

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					      Baldrige National Quality Program   2010




    Baldrige
National Quality
   Program

             Program Impacts
                 Baldrige National Quality Program   2010

Baldrige Ranks among Best
Leadership Programs
   Recognized by Leadership Excellence
    magazine in 2009
   Placed in top-ten government/leadership
    programs
   Based on survey responses, interviews,
    and site visits
   Ranked on seven criteria
                    Baldrige National Quality Program   2010



    Program Impacts

   Program participants
   State, regional, and local Baldrige-based
    programs
   International interest
                   Baldrige National Quality Program   2010


Program Participants

   80 Award recipients (84 Awards)
   1,378 Baldrige Award applications
   More than 5,610 trained Examiners
   Widespread participation
   Private-sector contributions provide
    over 90 percent of Program support
                  Baldrige National Quality Program   2010



Award Recipients’ Contributions
   Increase competitiveness of U.S.
    organizations
   Give presentations to all sectors
   Give presentations at The Quest for
    Excellence® and the regional
    conferences
   Influence customers/suppliers
   Host seminars and workshops
   Write articles
                  Baldrige National Quality Program   2010



Award Recipients’ Results

The 2009 Award recipients report
dramatic results from their investment
in performance excellence.
                                           Baldrige National Quality Program              2010
         Honeywell Federal Manufacturing &
         Technologies, LLC: Customer Focus
         How Honeywell FM&T Analyzes and Uses
                  Customer Data……
    Identify & Segment       Capture      Take Action on    Drive business
    Strategic Customers     Customer      Data (Specific      Processes &
         & Markets        Feedback Data   & Systematic)    Strategic Planning



                          Apply Cycles of Innovation


How Honeywell FM&T Builds and                                    quality
  Manages Relationships ….
                                                                                       cost
  •Collect Actionable Information
  •Keep Commitments Made                                        Reliability
  •Tailor Listening Methods
                                                                                survivability
                                       Baldrige National Quality Program                       2010


         MidwayUSA: Process Management


                                                      MidwayUSA Process Balanced Scorecard
                                                Key                2010    Area Process    2010    February
                                                            2009
                                              Process              YTD       Measures      YTD       /Q1
  Section           Supervisor
Performance           Daily                                                Web Marketing   88.5%    88.5%
  Measure            Review                                            Publications        100.0% 100.0%




                                                Marketing
                                                                       CRM                 99.2%  99.2%
                                                            99%    97% Sponsorship,
         Area              Monthly                                    Advert & PR          90.7%    90.7%
       Process              DLT                                        GunTec              99.0%    99.0%
       Measures            Review                                      Training &
                                                                      Development          100.0% 100.0%
                                  Monthly                                  Stocking        100.0% 100.0%
              Department          Review                                   Repack          94.0%  94.0%
              Scorecard            with                                    Receiving       99.0%  99.0%
                                 President
                                                Logistics
                                                                           Shipping        100.0% 100.0%
                                                            93%    99%     Warehouse       100.0% 100.0%
                    Company      Monthly
                                  SLT                                      Product Control 100.0% 100.0%
                    Scorecard
                                 Review                                    Returns         100.0% 100.0%
                                                                           Training &
                                                                          Development      100.0% 100.0%
              Baldrige National Quality Program   2010

AtlantiCare: Health Care Outcomes
                             Baldrige National Quality Program   2010
        Heartland Health: Workforce Focus


                                     Caregiver Engagement Results

Key Drivers Affecting Satisfaction
                Baldrige National Quality Program   2010
Veterans Affairs (VA) Cooperative Studies
Program Clinical Research Pharmacy
Coordinating Center: Financial and
Market Outcomes
                 Baldrige National Quality Program   2010


State and Local, Regional, and
Sector-Specific Programs
   National coverage

   A feeder system

   Leveraging the national program
           Baldrige National Quality Program   2010

States with State or
Local Award Programs
                      Baldrige National Quality Program   2010

2009 State and Local, Regional,
and Sector-Specific Program
Statistics
   37 active state and local, regional, and
    sector-specific programs
   Received 342 award applications*
   Trained 1,872 Examiners*
   22 recipients earned the highest-level award
    in their states*
*   Based on data from 30 states that report through the
    Alliance for Performance Excellence
                            Baldrige National Quality Program    2010
   Award Recipients in
   Manufacturing Category
– 3M Dental Products Division     – Cargill Corn Milling North America
  (1997)                            (2008)
– ADAC Laboratories (1996)        – Clarke American Checks, Inc.
                                    (2001)
– Armstrong Building Products
  Operations (1995)               – Corning Telecommunications
                                    Products Division (1995)
– AT&T Transmission Systems
  Business Unit (1992)            – Dana Corporation—Spicer
                                    Driveshaft Division (2000)
– The Bama Companies, Inc.
  (2004)                          – Eastman Chemical Company
                                    (1993)
– Boeing Airlift & Tanker
  Programs (1998)                 – Honeywell Federal Manufacturing
– Cadillac Motor Car Company        & Technologies (2009)
  (1990)                          – IBM Rochester (1990)
                               Baldrige National Quality Program   2010

   Award Recipients in
   Manufacturing Category
– KARLEE Company, Inc.               – STMicroelectronics—Region
  (2000)                               Americas (1999)

– Medrad, Inc. (2003)                – Sunny Fresh Foods, Inc.
                                       (2005)
– Milliken & Company (1989)
                                     – Texas Instruments Defense
– Midway USA (2009)                    Systems & Electronics
– Motorola CGISS (2002)                Group (1992)
– Motorola, Inc. (1988)              – Westinghouse Commercial
                                       Nuclear Fuel Division (1988)
– Solar Turbines Inc. (1998)
                                     – Xerox Corp. Business
– Solectron Corporation                Products & Systems (1989)
  (1991 and 1997)
                                     – Zytec Corporation (1991)
                         Baldrige National Quality Program   2010

    Award Recipients in
    Service Category
– AT&T Consumer                     – Federal Express
  Communications Services             Corporation (1990)
  (1994)                            – GTE Directories
– AT&T Universal Card                 Corporation (1994)
  Services (1992)                   – Merrill Lynch Credit
– BI (1999)                           Corporation (1997)
– Boeing Aerospace Support          – Operations Management
  (2003)                              International, Inc. (2000)
– Caterpillar Financial Services    – Premier Inc. (2006)
  Corp. U.S. (2003)                 – The Ritz-Carlton Hotel
– Dana Commercial Credit              Company, L.L.C. (1992
  Corporation (1996)                  and 1999)
– DynMcDermott Petroleum            – Xerox Business Services
  Operations (2005)                   (1997)
                                Baldrige National Quality Program   2010

     Award Recipients in Small
     Business Category
– Ames Rubber Corporation (1993)           – Park Place Lexus (2005)
– Branch-Smith Printing Division           – PRO-TEC Coating Company
  (2002)                                     (2007)
– Custom Research Inc. (1996)              – Stoner, Inc. (2003)
– Globe Metallurgical Inc. (1988)          – Sunny Fresh Foods (1999)
– Granite Rock Company (1992)              – Texas Nameplate Co., Inc.
                                             (1998 & 2004)
– Los Alamos National Bank (2000)
                                           – Trident Precision
– Marlow Industries, Inc. (1991)             Manufacturing, Inc. (1996)
– MESA Products, Inc. (2006)
                                           – Wainwright Industries, Inc.
– MidwayUSA (2009)                           (1994)
– Pal’s Sudden Service (2001)              – Wallace Co., Inc. (1990)
                        Baldrige National Quality Program   2010


 Award Recipients in
 Education Category
– Chugach School District (2001)
– Community Consolidated School
  District 15 (2003)
– Iredell–Statesville Schools (2008)
– Jenks Public Schools (2005)
– Kenneth W. Monfort College of
  Business (2004)
– Pearl River School District (2001)
– Richland College (2005)
– University of Wisconsin–Stout (2001)
                      Baldrige National Quality Program   2010

Award Recipients in
Health Care Category
– AtlantiCare (2009)
– Baptist Hospital, Inc. (2003)
– Bronson Methodist Hospital (2005)
– Heartland Health (2009)
– Mercy Health System (2007)
– North Mississippi Medical Center (2006)
– Poudre Valley Health System (2008)
– Robert Wood Johnson University Hospital
  Hamilton (2004)
– Saint Luke’s Hospital of Kansas City (2003)
– Sharp HealthCare (2007)
– SSM Health Care (2002)
                 Baldrige National Quality Program   2010

Award Recipients in
Nonprofit Category
   City of Coral Springs (2007)
   U.S. Army Armament Research, Development
    and Engineering Center (ARDEC; 2007)
   Veteran Affairs (VA) Cooperative Studies
    Program Clinical Research Pharmacy
    Coordinating Center (2009)
                      Baldrige National Quality Program   2010


    Resources for More Information

   Most Baldrige National Quality Program
    (BNQP) documents are available both in
    printed form and on the BNQP Web site.

   To obtain these documents, call
    (301) 975-2036, send e-mail to
    baldrige@nist.gov, or visit the Web site
    www.nist.gov/baldrige.

				
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