STATE BANK OF MYSORE HEAD OFFICE K G ROAD by Takeme

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									                                    STATE BANK OF MYSORE
                                    HEAD OFFICE :: K G ROAD
                                      BANGALORE 560009




ATM Complaints

1) Among State Bank Group :

 ATM transactions upto Rs. 15000/- will be settled directly by the branch on the strength of ATM
customer advice slip and a letter of undertaking.


2) Among shared payment network :

Complaints will be settled within 45 days, if claimed within 120 days from the date of transaction.
If the claim is received beyond 120 days, the amount can be settled "on good faith basis". The 45
days period is a cooling period and the disputed amount is released by ATM Switch Centre (ASC)
only after 45 days

								
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