Consumer Complaints

							                     Pierce County
                     Senior Information & Assistance

                          CONSUMER COMPLAINTS

Aging and Adult Services Administration                       1-800-422-3263
Info on State Policies and Procedures

Charity Fraud                                                 1-800-332-4483
Make sure charities are registered.

Complaints Against (federally chartered) Banks                1-800-613-6743
United States Comptroller

Complaints Against Adult Family Homes                         253-476-7200
DSHS at 19th & State St.

Complaints Against Attorneys                                  1-800-945-9722
Washington Bar Association Review Board

Complaints Against Dentists                                   1-360-236-4860
Complaints Against Denturists                                 1-360-236-4868
Complaints Against Dental Hygienists                          1-360-236-4865
Washington State Dental Quality Assurance Commission

Complaints Against Doctors
Washington State Health Professions Quality Assurance         1-360-236-4700
May be on hold up to 15 minutes

Complaints Against Federal Employees                          1-888-767-6738
Federal Office of Personnel Management

Complaints Against Funeral Homes/Cemeteries
Washington State Dept. of Licensing

Crime Stoppers                                                1-253-591-5959
Non-Emergency Sheriff/Police                                        798-4936
To report information about crimes.

DSHS Complaint Resolution Unit                                1-800-562-6078
Oversees all licensed facilities & staff in facilities

DSHS Constituent Relations                                   1-800-865-7801
Problems with food stamps or Medicaid that the local office can’t handle

DSHS Hotline                                                  1-800-562-6906
Report fraudulent claims for DSHS benefits

                        Call (253) 798-4600 or 800-562-0332
                         E-mail – pcseniors@co.pierce.wa.us
                              www.PierceSeniorInfo.org
                    Pierce County
                    Senior Information & Assistance
Health Professions Quality Assurance                     360-236-4222 or 4221
(Nursing assistants)

Hospital & Home Health Agency Complaints                       1-800-633-6828
DSHS Hospital/Home Health Review Board

Landlord Tenant Complaints:
City of Tacoma                                                 798-6938
City of Lakewood (Lauren Walker/Puget Sound Fair Housing Commission)
                                                               274-9523
Other Pierce County                                            798-6937
Mobile Home                                                    798-6938
Tenant Hotline (1-4PM)                                   1-800-752-9993
Eviction Complaints (with valid defense)                       502-2696
Problems with Tacoma or Pierce County Housing Authority (HUD)
                                                         1-206-220-5200

Lemon Law (information)                                        1-800-541-8898

Madigan Patient Rep (complaints)                               1-253-968-1145

Mail Fraud Complaints                                          1-206-442-6141
Postal Inspector/Public Information Officer

Medicare Complaints                                            1-800-444-4606
Medicare Information                                           1-800-633-4227

Medicaid Fraud Control Unit                                         593-2154

National Fraud Information Center          (6am-2pm PST)       1-800-876-7060
Telemarketing fraud information

Nursing Assistants Registry                                    1-360-236-4708
Find out if a nursing assistant is registered with the state

Other, problems with potholes, streetlights, neighbors, etc.
City of Tacoma: see “Neighborhood Resource Guide” or check the City Phone
Directory
Pierce County: check the Pierce County “Access” phone directory

Pierce County Center for Dispute Resolution                      572-3657
Inexpensive mediation for ongoing problems such as landlord/tenant, neighbor to
neighbor or child custody arrangements



                       Call (253) 798-4600 or 800-562-0332
                        E-mail – pcseniors@co.pierce.wa.us
                             www.PierceSeniorInfo.org
                  Pierce County
                  Senior Information & Assistance
Pierce County Long Term Care Ombudsman –                         798-3789 or
                                                         1-800-642-5769
Complaints about care in Nursing Homes and Adult Care Facilities

State Long Term Care Ombudsman                              1-800-562-6028
Out of Pierce County Ombudsman requests

Security Fraud (Washington State Attorney General)          1-800-551-4636
Scams, fraud, “investment opportunities,” etc.

Tacoma Human Rights                                                591-5151
Complaints about employment, housing, racial discrimination in City limits

WA State Attorney General                                        593-2904
Attorney General Consumer Protection Hotline              1-800-551-4636
Better Business Bureau                                    1-206-431-2222
Complaints about unscrupulous business practices & telemarketing fraud

WA State Department of Financial Institutions                1-800-372-8303
Fraud related to state-chartered banks, investment firms, banking practices,
mortgage companies, etc.
www.dfi.wa.gov

Comptroller of the United States                            1-800-613-6743
Regulates and investigates complaints regarding federally chartered banks and
national credit cards.
http://www.occ.treas.gov/

WA State Human Rights Commission                           1-800-233-3247
Discrimination complaints outside of City of Tacoma (employment, other)

WA State Insurance Commissioner                             1-800-562-6900

WA Protection and Advocacy                                   1-800-562-2702
Complaints about care for institutionalized people with mental disabilities

WA Utilities and Transportation Commission                    1-800-562-6150
Consumer problems with private utility & transportation companies such as
electric, natural gas, telephone, garbage haulers, water, bus companies,
railroads, private ferries, and household goods movers.

Updated 5/25/2006




                     Call (253) 798-4600 or 800-562-0332
                      E-mail – pcseniors@co.pierce.wa.us
                           www.PierceSeniorInfo.org