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									Business Process Management
           Systems

          Pascal Ravesteyn
           UU/HU - 2007
            General overview

•   Introduction
•   What is BPMS?
•   Research question
•   BPMS implementation framework
•   Assignment
Introduction
Business Process Management: the Third Wave
(Smith, Fingar, 2003)




•    Internet
•    Globalization
•    Governance (SOX, Tabaksblatt)
•    Outsourcing
Source: CIOinsight (2006)
             View of processes and organization

                                     Act. Based costing               Value
           webservices                                                Chain
     EAI                                      TQM
                     CASE                                 Balanced Scorecards
                                        Cont. process
 Workflow UML    Rules      ERP
                                        improvement
                                                          Kaizen
management      engines
           Java                              ISO9001               Six Sigma
                     B2Bi




                                  So…
                                  BPMS
      software category
A new IT organization that supports the entire lifecycle of modeling,
                                   Business organization
            executing, and monitoring business processes
           What is
Business Process Management
          (System)
                                             History BPMS
                                                              Number    Total Quality Management            Business Process Reengineering
                                                              1         Process orientation                 Process orientation
                                                              2         Customer focus (intern and          Customer focus (mainly external)
                                                                        extern)
                                                              3         Support and commitment of           Support and commitment of
                                                                        employees and management            employees and management
•   Management Concepts:                  4
                                          5
                                                                        Requires cultural change
                                                                        Cross-functional teams to analyze
                                                                                                            Requires cultural change
                                                                                                            Cross-functional teams to redesign
     – Total Quality Management                                         and resolve quality problems        processes

                                            Root             Characteristic
     – Business Process Re-engineering 6 BPR Improve existing work processes Develop entirely new processes
                                          7                  Focus change
                                                      Continuous on external customers One-time project
                                            BPR              Process descriptions (graphical)Project radical ness
     – Business Proces Management         8
                                          9 TQM
                                                      Evolutionary change
                                                      FocusMeasurement and control of process performance
                                                                on individual process Focus on core processes
                                            TQM              Continuous optimization of processes
     – Etc.
                                                      activities
                                          10BPR                                      automated processes across functional
                                                      Use Implementation to ofmeasure creative use of IT to enable new
                                                              of statistics
                                                             departments
                                                      improvement                            processes
•   IT Innovations                        11TQM / BPR        Culture learning' culture As few people as possible should
                                                      'self-renewal change
                                                             Systematic automation           business processes by integrating a
                                                      with all employees involved of core be involved in the performance of all
     – Enterprise Resource Planning                          software applications that support these processes
                                                                                             process
                                            Table 2 Characteristics of Business Process Management
     – Workflow Management                Table 1 based on Jarrar and Aspinwall (1999); Hackman and Wageman (1995)

     – Enterprise Application Integration
     – Business Intelligence /Dashboard and portals
     – Etc.
              TQM

                           BPR   General Workflow




                    Mana
                         geme                         BPM




                                                                      Interface
                                                                        Layer
                                                                                                                                                                                                Web


                              nt Co                                                                            Presentation                             Presentation
                                                                                                                                                                                               Service



                                    ncept                                                                                                          An y Process




                                          s




                                                                      Process
                                                                       Layer
                                                                                                      Calculation                                 General Workflow                                           actions
                                                                                                                                                                                         System and User Inter




                                                                                                                                   BPMS
                                                                                                                                    AFE’s
                                                                                                                                 Business Level
                                                                                                                                   Objects
                                                                                                                                                                   Production
                                                                                                                                                                  Business Level
                                                                                                                                                                     Objects




                                                                       Business
                                                                                                        Inv oices                                                                              Anything




                                                                        Rules
                                                                        Layer
                                                                                                      Business Lev el                                                                        Business Level
                                                                                                        Obj ects                                                                                Objects
                                                                                                                                             Business Level Objects




                                                                                                                              Self-Generating Integration



                                            s
                                      ti o n




                                                                       Back end \ Systems
                                                                                             API                API             API                                                API                        API



                                    va
                                                                                                                                                        API




                               Inno                       EAI




                                                                              Layer
                          IT                                                                 Web
                                                                                            Service            XML
                                                                                                                              SAP using
                                                                                                                                java
                                                                                                                                                   MSMQ using
                                                                                                                                                   com or java
                                                                                                                                                                               Excel using
                                                                                                                                                                                  com
                                                                                                                                                                                                   Databases using
                                                                                                                                                                                                        jdbc



                                                    WFM

                     ERP


  Databases


              „85              „90                  „95     „98 „00                                                             „05                                                time



Ravesteyn, 2007
                                                 History of SOA
computing




                                                                             WWW
 Business



                                                       IBM PC
                   Mainframe                 SQL                                               Content: data &
                                                                         R/3
                                     Databases                    Data Warehouse                Business logic




                                                                                                                       Service Oriented Architecture
                  Batch                                                EAI
                processing                   Visicalc R/2                        BPM


                                                       Client/Server                   WSDL
Distribution
technology




                                VT3270                        CORBA          MQ
                                                                                              Remote access &
                                     VT100             RPC NFS                 EJB
                                                                           EAI                 infrastructure
                                                                                  SOAP
                                                       TCP/IP               WWW
                                                       sockets

                                                        Modula2
Programming




                                                         Smalltalk                               Implementation
  language




                                              Pascal                         Java             Platform, interfacing
                                                             PROLOG                           Techniques interaction
                                                                               .NET
                             COBOL
                                                            Ada                   C#                 patterns
               Assembler              SIMULA
                                                                    C++
                1950         1960        1970            1980             1990         2000
               Classification of Services

• Basic services; represent the basic elements of a SOA
    • Data centric services
    • Logic centric services
• Intermediairy services; are stateless services that
        function as client of server in a SOA
• Process centric services; encapsulate the knowledge of the
        organization‟s business processes (maintain the process state)
• Public enterprise services; provide interfaces for cross-enterprise
        integration

Application frontends are the active elements of a SOA. They initiate
all business processes and ultimately receive their results (e.g. GUI)
                 Classification of Services (2)


                                   Intermediairy      Process-centric   Public Enterprise
                 Basic Services    Services           services          services
                                   technology
                                   gateways,
                 simple data or    adapters and                         service shared with
                 logic centric     functionality      encapsulate       other enterprises or
Description      services          adding services    process logic     partner organizations
Implementation
complexity       low to moderate   moderate to high   high              service specific
State
management       stateless         stateless          stateful          service specific
Reusability      high              low                low               high
Frequency of
change           low               moderate to high   high              low
Mandatory
element of SOA   yes               no                 no                no




Krafzig et al. 2005
                                                 BPMS Architecture
                                                                     Example - 1
Web Work


             Interface
               Layer
 Portal/                                                                                                                               Web
 Forms/                                                                                                                               Service
                                                      Presentation                             Presentation
 WSDL

                                                                                          An y Process
             Process



Process
              Layer



Designer
                                             Calculation                                 General Workflow                                           actions
                                                                                                                                System and User Inter




                                                                           AFE’s                          Production
Component                                                               Business Level
                                                                           Objects
                                                                                                         Business Level
                                                                                                            Objects
              Business




                                               Inv oices                                                                              Anything
 Manager
               Rules
               Layer




                                             Business Lev el                                                                        Business Level
                                               Obj ects                                                                                Objects
                                                                                    Business Level Objects




                                                                     Self-Generating Integration
              Back end \ Systems




                                    API                API             API                     API                        API                        API

  Existing
                     Layer




  Systems


                                    Web                              SAP using            MSMQ using                  Excel using         Databases using
                                   Service            XML              java               com or java                    com                   jdbc
BPMS Architecture
    Example - 2
     Role Based Presentation + Applications (CAF)



     Business Activity Monitoring (BAM)




     Business Process Management (BPM)



     Enterprise Service Bus (ESB)




     Enterprise Applications (ERP + others)
                       Market Overview




                “The Forrester Wave™:
Integration-Centric Business Process Management Suites”
               (Q4, December 20, 2006)
                               When to use BPMS
                  high




                                                     BPMS
     Complexity of
      coordination
                                             EAI



                               Application
                                 server
                  low

                         low                                high
                                         Frequency
                                         of change

Krafzig et al. 2005
                            Maturity of SOA
                  in relation to Business Integration
      Maturity of
        SOA         Not cost-effective




   Process
   enabled
                                                                     agility




  networked                                            flexibility




                                         maintainability
 fundamental

                                                                     Not feasible
                                                                                                  Scope of
                  Intra        Cross      Cross    Simple                       Complex      Business integration
               departmental departmental Bus. unit  B2B                         Processes
                                                                               integration

                                            Intra                    Cross-enterprise
                                          enterprise

Krafzig et al. 2005
Research
              Research goal

• “Provide an overview of the critical success
  factors when implementing a BPMS”

• To accomplish this….
        Research Activities and Articles


•   Literature Research
•   Framework & Model
•   Validation (qualitative & quantitative)
•   Case Studies
                          CONCEPT                                 BPR                                     TQM                                     BPM                                  WFM                                                   EAI                             BI/BAM                        BPMS                                                                             Other
Number                     ARTICLE
          1              Aalst (2002)                                                                                                                                                   X
                                                                                                      Conceptueel                                                                                                                     Empirisch
          2           Aalst, et al(2003)                                                                                                            X                                   X                                                                                                                       X




                                                                                                                                                                                                                                                           Case studies
          3           Aalst, Hee (2004)                                                                                                                                                 X




                                                                                                                             Theoretisch




                                                                                                                                                                    Modelmatig
          4    Aguilar-Savén, Ruth (2004)                                                                                                           X                                                                                                                                                                                                                                        X




                                                                                                                                                                                                                                                                                                                                                                                                     Surveys
          5      Al-Mashari, Zairi (1999)                           X
          6     Anzböck, Dustdar (2005)                            Nummer                               ARTIKEL                                                    KRITISICHE SUCCESFACTOREN ZOALS GENOEMD IN ARTIKEL (niet alles is KSF, soms betreft het aspecten zoals uit artikel naar voren komt)
                                                                                                                                                                                                                                                                                   X
          7               Arkin(2002)                                                                                                                                                                                                                                                                           X
                                                                                                                                                               when modeling a     when altering private




                                                                                                                                                                                                                                                                                                                                                       software of implementatie methode)
          8           Armistead (1996)                                                                      X                                       X
                                                                                                                                                               supply chain this    processes, which
          9     Armistead, Machin (1997)                                                                    X                                       X




                                                                                                                                                                                                    Toegepast (consultancy gericht)
                                                                                                                                                                requires each        modifications are




                                                                                                                                                                                                                                                                                                                                                       Vergelijkende studies (bijv. Van
         10       Aversano, et al (2002)                            X                                                                 the level of detail in               X
                                                                                                                                                              business partner to     allowed without
         11         Becker, et al (2003)                                                                                                modeling entire      understand the nature   jeopardizing the                                                                                                                                                                                        X




                                                                                                                                                                                                                                                                                                                        Vergelijkende case studies
         12         Bhatt, Stump (2001)                                                                                                          in
                                                                                                                                     processesX a supply of their partners' local correct operation ofX
                                                                           1                          Aalst (2002)                           chain                processes        the overall workflow
         13         Bhatt, Troutt (2005)                            X                                                                          X




                                                                       SCIENTIFIC METHOD
                                                                           2                        Aalst, et al(2003)                  Not applicable
         14          Box, Platts (2005)                                    3                        Aalst, Hee (2004)                   Not applicable                                                                                                                                                                                                                                       X




                                                                                                                                                                    Wetenschappelijk
         15             Burlton (2001)                                                                                                              X




                                                                                                                                                                                                                                                           Cross-sectional




                                                                                                                                                                                                                                                                                                                                                                                                     Cross-sectional
                                                                                                                                                                                                                                                                                          Longitudinaal




                                                                                                                                                                                                                                                                                                                                                                                                                            Longitudinaal
         16    Çakular, Wijngaarden (2002)                                                                                             Is it possible to use                                                                                  X
                                                                                                                                       modelingtechniques
         17             Chang (2006)                                                                                                                                                                                                                                                                            X
                                                                                                                                      that are related to the
         18   Cunningham, Finnegan (2004)                                  4                    Aguilar-Savén, Ruth (2004)                       X
                                                                                                                                        type of company?                                                                                                                                                                                                                                     X
         19          Datastream (2005)                                                                                                                                     management                                                         X
         20           Davenport (2000)                                                                                                                                    competency and           organisational                                  project planning and                                                                                                                      X
         21             Deming (1982) ARTICLE                              5                                Zairi (1999)
                                                                                                 Al-Mashari,X                         change management                      support                 structure                                         management               IT infrastructure
                                                                           6                     Anzböck, Dustdar (2005)                 Not applicable
         22         Dennis, et al (2006)          Aalst (2002)                                                                                     X                                                                                                                                                                                                                                         X
                                                                           7                          Arkin(2002)                        Not applicable
         23             Es, et al (2005)       Aalst, et al(2003)                                                X                                                                                                                            X                                                                                                                                                                                               Build      Improve
         24      Fremantle, et al (2002)       Aalst, Hee (2004)                                                 X                                 X
                                                                                                                                           Designate a process                              X     Understand the                                   Work on the trade-         Teach others about           Train within the                                                                  X                                              specialist     the
         25      Georgakopoulos (1999)    Aguilar-Savén, Ruth (2004)       8                                     X
                                                                                                    Armistead (1996)                               X
                                                                                                                                                champion                         X
                                                                                                                                                                     Know the process                linkages                                            offs                    the process                   process                               Measure the process                                               Manage careers       expertise    process
         26      Grefen, De Vries (1998) Al-Mashari, Zairi (1999)                                                                             organization                              XX         organization
                                           Anzböck, Dustdar (2005)         9                    Armistead, Machin (1997)                      coordination            process definition
                                                                                                                                                                                      X             structuring                                         cultural fit              improvement              measurement
         27     Gulledge, Sommer (2002)                             X                                                                               X
         28     Hammer, Champy (2001)             Arkin(2002)       X                                                                                                                       X
                                                                                                                                                                                                                                                                                                                                                     delay the technology
         29          Harrington (1995)         Armistead (1996) X                                                                      use of a well-defined
                                                                                                                                                                                                                                                                                                            X                                           evaluation until  take into account the
                                           Armistead, Machin (1997)                                                                    and practical method   accurately select                                                                                                                            use a standard                                           X
                                                                                                                                                                                                                                                                                                                                                       process reverse      industrial partners
         30               Hill (1999)                               X                                       X
                                             Aversano, et al (2002)                                                                     to reverse engineer process owners X and   listen to process X use multiple data                                                      draw early drafts of        process modeling                              engineering is        and the target
         31     Hillegersberg, et al (2004)                                                                                                                                                                                                                                                                                                                      X
                                              Becker, et al (2003)        10                      Aversano, et al (2002)                     processes           key users       owners and key users gathering approaches                                                      process maps                  language                                      finished           environment
         32          Informatica (2005)                                                                                                                                                                                                       X
                                              Bhatt, Stump (2001)                                                                                                                                                                                                                                                                                                                                X
         33            Ishikawa (1986)        Bhatt, Troutt (2005)
                                                                                                            X                                                                                                                                  Integration of CRM                                                                                                                                X
         34           Jablonski (1995)         Box, Platts (2005)                                                                                                                       X                                                      and SCM data from
                                                                                                                                                                                                                                                                                                            X                                                                                    X
         35      Jarrar, Aspinwall (1999)                                                                                                                                                                                                       an operative (EAI)
                                                Burlton (2001) X                                            X     X                                                                                                                             perspective and a
         36         Jeston, Nelis (2006) Çakular, Wijngaarden (2002)                                                                                X                                       X
                                                                                                                                               Involvement of                                   The effectiveness of                           management (data
         37         Jeston, Nelis (2006)         Chang (2006)                                                                                         X
                                                                                                                                              management as           ManagementX                datawarehouses for     The availability of      warehouses and
         38       Juopperi, et al (1995) Cunningham, Finnegan (2004)                                                                       targeted users of the                X
                                                                                                                                                                    understanding and             business process X data within the Supply      decision support
         39              Juran (1945)         Datastream (2005)           11                                X
                                                                                                   Becker, et al (2003)                            system                support X                    integration             Chain           systems) perspective
         40              Juran (1951)          Davenport (2000)                                             X     X                               to enable                                                             Top management
                                                                                                                                              communication            for global inter-                               support is critical to
         41         Karagiannis (1995)          Deming (1982)                                                     X                                                                   X                                                                                                                         X
                                                                                                                                            among IS systems             operability,                                   establish Network
         42       Kettinger, et al (1997)     Dennis, et al (2006) X                                                                         standardization is     transparency to the         Integrative capability   connectivity and
                                                                                                                                                                                                                                                                                                                                                      X
         43          Khoshaflan (2006)          Es, et al (2005)          12                       Bhatt, Stump (2001)                             needed           end user is neededX             of IS networks      Network Flexibility                                                                     X
         44       Kim, Ramkaran (2004) Fremantle, et al (2002)      X     13                       Bhatt, Troutt (2005)                        Not applicable
                                                                                                                                                      X                                     X
         45           Klen, et al (2001)    Georgakopoulos (1999)                                                                                       X                                                                                                                                                       X                                                                            X
         46          Kobayashi (2003)       Grefen, De Vries (1998)                                                                                     X                               XX                                                    X
                                           Gulledge, Sommer (2002)                                                X                                                                                                                                                                                                                                                                                                                                                    single
         47     Koedijk, Verstelle (1999)                                                                                                                                                                                                                                                                                                                                                    X                                                                          point
                                           Hammer, Champy (2001)                                                                                                                            X
         48               Kuo (2004)                                                                                                                                                                                                                                                                            X                                                                                                                                                  accountab
                                               Harrington (1995)                                                                                                                            X                                                                                                                                                                                                    X                                                                  ility; each
         49      Laudon, Laudon (2000)                                                                                                                                                                                                                                                                                                                                                       X
                                                   Hill (1999)                                                                                                                                                                                                                X                                                                                                                                                                                       person
         50           Lee, Dale (1998) Hillegersberg, et al (2004)                                                X
                                                                                                                                                    X
                                                                                                                                                                                                                                                                                                                                                                                              a clear                                                                  should
                                               Informatica (2005)                                                                                                                           X                                                                                                                                                                          make sure            path must                                                                    fully
                                                Ishikawa (1986)                                                   X                                                                         X                                                                                                                                                                             that              be created                                                             understan
                                                Jablonski (1995)                                                  X                                                                                                                                                                                                                                                      people                from                                                                 d her role
                                                                                                                                                                                                                                                                                                                                                                        that are            corporate                                                                     in
                                            Jarrar, Aspinwall (1999)                                                                                                                                                                                                                                                                      X
                                                                                                                                                                                                                                                                                                                                                                        engaged             strategy to                                                             achieving
                                              Jeston, Nelis (2006)                                                                                                                          X                                                                                                                                                                            to the     strong    project                                                              the overall
                                              Jeston, Nelis (2006)                                                                                                                          X                                                                                                                                                                            project leadership goals, and                                                              objective
                                             Juopperi, et al (1995)                                                                                                                                                                                                                                    X                                                               can attach      is   ultimately                                                                and be
                                                  Juran (1945)                                                    X                                                                         X                                                                                                                              create challenging rewards & incentives their own essential to team                                                                     accountab
                                                  Juran (1951)                                                    X                                                   translate project
                                                                                                                                                                                     X                                                                                                                assign the best       roles and new job when deliverables are meaning           for       and                                                                     le for
                                               Karagiannis (1995)                                                 X                                                 objectives into very
                                                                                                                                                                                     X          formulate a business                                 deliver on the              good executive    possible people to the perspectives after the met before time, with   to the   effective individual                                                                 his/her
                                                                                           14       Box, Platts (2005)                     involve many people      specific deliverables               case                                         business case           involvement (sponsor)    project full time           project         higher quality etc.    project   change objectives                                                                    tasks
                                             Kettinger, et al (1997)                                              X                                                                         X                                                                                                                                                         X                                          X
                                               Khoshaflan (2006)                                                                                                                            X
                                             Kim, Ramkaran (2004)                                                                                                                           X
            Business Process Management
                                 Framework
                           Monitoring & Control



                           BI / BAM
                                                     BPMS
                                              WFM
                         TQM Bus.
     Strategy & Policy
                           Organization
                                    Proc.          EAI   Information
                           & Processes                   Technology

                                    Model.
                          BPR



                                People & Culture


Ravesteyn, 2006
          Business Process Management System
                 Implementation approach

• A literature study of 104 articles and books

• Based on a meta-analysis of the literature a list was compiled with
  over 337 critical success factors from the different background
  principles

• This list was based upon the principles according to the following
  composition:
    –   3.86% of the factors came from TQM
    –   17.51% from BPR
    –   29.97% BPM
    –   11.57% WFM
    –   12.76% EAI (incl. SOA)
    –   2.08% BAM
    –   12.17% from the BPMS domain
    –   10.08% from various other related areas
                Business Process Management System
                       Implementation approach




                                Management of Implementation & Change
                                                                     Project domain

        Man.                Architecture                     Development                 Man.
     Org. & Proc.     Process      Information        Infrastruc.   Ser. Appl.        Org. & Proc.




                                       Measurement and Control



                                 Organizational domain
(Ravesteyn, 2007)
         Management of Organization & Processes


Critical Success Factors:
1)    Project management
2)    Change management and involving people
3)    Understanding the BPM concept
4)    Management support and involvement
5)    Strategic Alignment
6)    Governance & accountability
7)    Training
8)    Culture
          Management of Organization & Processes
Other factors mentioned:
•   take into account the customers, industrial partners and the target
    environment
•   create challenging roles and new job perspectives after the project
•   establishing a support organization because ongoing maintenance and
    management is very difficult
•   Treat value as realizable by all stakeholders, irrespective of geography or
    organizational boundaries
•   Build a knowledge base around processes
•   implementation guide: follow an "inside-out" strategy, this means first
    prioritize the integration of internal systems and applications, defining and
    institutionalizing your business processes then the company is better suited
    for integration with external systems
•   use of best practices
                           Architecture Design
                            (process model)


Critical Success Factors:
1)    Understanding the process
2)    Use the 'best' modeling standards & techniques
3)    Organizing the modeling ‘design’ phase
4)    Maintenance and control - including quality - of the models is important
                               Architecture Design
                                (process model)

                                       Formal models
                                          Analysis                    Visualisation
                                                                      For different
                                          Design
                                                                      stakeholders
              Napkin
           Whiteboard        Idea Architecture Use
           Powerpoint               process

                                                                    Link with
                                      Management
                                                                  implementation
                                       Maintenance
                                      Version control

The architecture description life cycle (Lankhorst et al. 2005)
                          Architecture Design
                             (coherence)




(Lankhorst et al. 2005)
                            Architecture Design
                             (process model)


Other factors mentioned:
•   When altering private processes, which modifications are allowed without
    jeopardizing the correct operation of the overall workflow
•   Strategic objectives and functional objectives should be identified and linked to
    process model
•    lack of documentation of embedded processes in application systems
•   Multi process adaptation alternatives should be present, and also a contextual
    adaptation process
•   Underestimating the difficulty in integrating offshore-supplier employees into the
    processes and work flows of their companies
•   Modeling interfaces related to software systems
•   pre-determined collaboration choreography of participating organizations (ad
    hoc changes are not possible)
                         Architecture Design
                         (information model)


Critical Success Factors:
1)   Interdependencies and Integration of Data sources
2)   Discovery of Information
3)   Process Orientation
4)   Defining (web) services
5)   Understanding the BPMS paradigm
6)   Business & IT divide
7)   Use of Business Rules
                          Architecture Design
                          (information model)


Other factors mentioned:
•    Sometimes information-processing work is subsumed into the real
     work that produces the information
•    For global inter-operability, transparency to the end user is needed
     which has consequences for the information availability
                                    Development
                                   (infrastructure)


Critical Success Factor:
1) IT Infrastructure:
      – IT infrastructure is not aligned to the developed solution
      – embedded business logic within communications networks
                              Development
                    (Service Oriented Business Appl.)


Critical Success Factors:
1)    Integration of processes and data
2)    (Use of) Webservices
                              Development
                    (Service Oriented Business Appl.)


Other factors mentioned:
•    Transformation of design models into implementation models
•    Delay the technology evaluation until process reverse engineering is
     finished
•    SOA (currently) works best when working with applications from large
     IT vendors
•    Reliability of Internet (standards)
•    The process manager might get direct access to the application server
     where connections are running
•    Testing prototypes and the final solution
•    The inflexibility of IT application systems
             Management of Implementation & Change


Critical Success Factors:
1)    Project management
2)    Change management and involving people
                            Measurement & Control


Critical Success Factors:
1)    Performance Measurement
2)    Continuous Optimization
3)    An organization and culture of Quality
                             Measurement & Control


Other factors mentioned:
•   Use multiple data gathering approaches
•   The availability of data within the Supply Chain is critical
•   Both formal and informal monitoring and reporting activities should be taken into
    account
•   Capture information once and at the source (tasks are performed wherever it
    provides the most value)
•   Granularity and visibility control (information is not available or private
    information is made public)
Assignment
                Assignment

Investigate the validity of (part of) the provided
  success factors. Extend and/or drill-down
  when necessary. Aspects to consider:
   – Mapping on the Model
   – Weight
   – Aspects per CSF
                    Assignment form
•Teams of two
•Several teams are validating one domain
•One paper per domain with at least one chapter per team

Structure team chapter:          Structure domain paper:
                                                   Summary
 Team x
                                 Team x                     Team n
   Introduction                    Introduction                Introduction

   Validation                      Validation                  Validation

                                   Results                     Results
   Results
                                                    Conclusion
                                          (validation method & overall results)
               Resources

• BPM Forum
• Suppliers (BEA (Fuego), Cordys, IBM,
  Microsoft, SAP, Seebeyond, Tibco,
  Webmethods etc.)
• Consultancy Organizations (Capgemini,
  InterAccess, LogicaCMG, Ordina etc.)
• Users (Interpay, ING, ABN-AMRO, Nuon etc.)
Questions?

								
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