Fact Sheet Fact Sheet Fact Sheet Fact Sheet Fact

							Fact Sheet Fact Sheet Fact Sheet Fact Sheet Fact Sh
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                                                                                                                             PSS

     Police SuPerannuation Scheme (PSS)


    10. complaints, Disputes and Freedom of
        information
    DISPUTES REGARDING POSSIBLE ‘HURT                                      if you are still dissatisfied, you may lodge an appeal
    ON DUTY’ BENEFITS                                                      with the industrial court of nSW within 6 months
                                                                           of being notified of the determination or within such
    members or other claimants have a right of appeal                      further period as the court allows.
    to the District court of nSW in regard to entitlement
    to ‘hurt on duty’ benefits, including decisions by the                 as the schemes are exempt from the
    commissioner of Police as to whether a member                          commonwealth regulatory regime, members
    was ‘hurt on duty’ in relation to a particular infirmity               cannot lodge a complaint with the Superannuation
    (or death). Section 21 of the Police Regulation                        complaints tribunal as that body has no jurisdiction
    (Superannuation) Act 1906 is relevant to these                         over decisions made by Stc.
    appeals.
                                                                           FREEDOM OF INFORMATION (FOI)
    OTHER DISPUTES AND COMPLAINTS
                                                                           every effort is made to meet the reasonable
    if you wish to make a formal complaint about any                       expectations and needs of persons seeking
    aspect of the service you receive, you may lodge                       information. at times, information of a confidential
    a complaint with the scheme administrator, Pillar                      or sensitive nature may require an application
    administration (Pillar). if you are still not satisfied                under the Freedom of Information Act 1989. Before
    with the resolution of the matter, you may complain                    deciding to apply under that act, please contact
    directly to the scheme trustee, SaS trustee                            customer Service at Pillar to confirm that no
    corporation (Stc), or the full-time member of the                      other avenue exists for obtaining the information
    Stc Board.                                                             requested.

    if you feel you have been treated unfairly or
    disadvantaged by a decision made by Pillar, you
    may lodge a notice of dispute with the trustee, and it
    will review the matter.




          www.statesuper.nsw.gov.au
   the Police Superannuation Scheme (PSS) is administered by Pillar administration on behalf of the trustee, SaS trustee corporation (Stc).
   PSS is governed by the Police Regulation (Superannuation) Act 1906, the State Authorities Non-contributory Superannuation Act 1987 and
   the Superannuation Administration Act 1996. the Scheme is also subject to commonwealth superannuation and tax legislation. the benefits
   described in this Fact Sheet apply to current contributors and different rules may apply to benefits which arose in earlier years or injuries
   sustained in earlier years.
   reasonable care has been taken in producing the information in this Fact Sheet and nothing in it is to be regarded as personal advice. if
   there is any inconsistency between the information in this Fact Sheet and the relevant Scheme legislation, the Scheme legislation will prevail.
   in preparing this Fact Sheet, Stc has not taken into account your objectives, financial situation or needs and, because of this, you should
   consider your personal circumstances and possibly seek professional advice, before making any decision that affects your future.
   to the extent permitted by law, Stc, its directors and employees do not warrant the accuracy, reliability or completeness of the information
   contained in or omitted from this Fact Sheet.

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Fact Sheet Fact Sheet Fact Sheet Fact Sheet Fact

    CONTACTS FOR COMPLAINTS, DISPUTES
    AND APPEALS
    To lodge a complaint or FOI enquiry with Pillar,
    please contact Customer Service.

    To lodge a complaint or dispute with STC, please
    write to:
    manager Disputes and appeals
    SaS trustee corporation
    Po Box n259, Grosvenor Place nSW 1220

    To lodge an appeal against an STC decision
    (following the dispute process), please contact the:
    industrial court of nSW by telephoning
    (02) 9228 7766 or by writing to:
    industrial court of nSW
    level 1, 47 Bridge Street
    Sydney nSW 2000




      more information
    If you need more information, please contact us:
       Telephone:               1300 130 097 (for the cost of a local call, unless calling from a mobile or pay phone)
                                8.30 am to 5.30 pm, Monday to Friday.
       Personal interviews:     Level 18, 83 Clarence Street, Sydney NSW 2000
                                Please phone (02) 9238 5540 to make an appointment.
       Postal address:          State Super, PO Box 1229, Wollongong NSW 2500
       Internet:                www.statesuper.nsw.gov.au
       Email:                   enquiries@stc.nsw.gov.au

                                                                   2                                             V4: 20th February 2008