<Seminar on Investigating and Handling Technical Pharmaceutical Customer Complaints> The ISPE India Affiliate held a successful seminar about Investigating and Handling Technical Pharmaceutical Customer Complaints on 12 April 2008. Delegates included pharmaceutical personnel working in senior and middle management roles in Quality Assurance and Analytical Research and Regulatory departments. A good turnout at ISPE India Affiliate’s seminar on Investigating and Handling Technical Pharmaceutical Customer Complaints Many notable speakers presented at the seminar, including opening speaker, Gopal Nair, Vice Chairman of ISPE India Affiliate, who spoke about Complaint Management and Types of Complaints, and Devinder Paul, President, Catalyst Pharma Consulting who delivered the keynote address, covering a broad aspect of complaints and the effects these had on the industry. Raghu Raghunandanan, former Vice President, Quality, South Asia, GlaxoSmithKline Pharmaceuticals Ltd. Mumbai, spoke on how to carry out investigations on complaints while Arun Mishra, Head, Pharmaco-vigilance, Pfizer India gave delegates a rare insight into the importance of pharmacovigilance and its shortcomings. Kapil Bhargava, former Deputy Drug Commissioner, CDSO showed the delegates a regulatory perspective on Regulatory Complaints and Recalls and Michele Gragnani, CEO and Technical Director, K2C, Italy discussed the issue of Corrective Action Preventive Action (CAPA) and Change Control. Ajit Singh, Chairman, ISPE India Affiliate was also present at the seminar, and gave the audience an introduction to ISPE while focusing on the importance and the benefits of being an ISPE Member. The seminar saw a high level of interaction between delegates and speakers as the delegates participated actively in discussions, interactions and debates during the various presentations.
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