Government Charge Card Program Worksheet
Best Practices: Bank of America EAGLS Reports
The following EAGLS reports are designed to support AOPC management of the Government Charge Card (GOVCC) Program.
The reports are available in EAGLS under the Reporting Tools (Log into EAGLS – Click on Reporting Tools from the EAGLS main
menu to schedule these reports).
Report Name Description Use Frequency
Account Listing Lists and provides an Review this report to verify that Frequency: MONTHLY
overview of the cardholder cardholders are current employees, and
accounts assigned to a that cardholder accounts are located in Example: When scheduling the
specific hierarchy level (HL). the proper HL. report, select the option for open
Reference: Review and validate that cardholder
DoDEA Agency accounts have been transferred when a If review of the report identifies
Organization Program cardholder is no longer employed by your accounts that should be moved to
Coordinator Listing organization. another HL, notify new HL A/OPC by
phone or email to have the account
Verify that cardholder addresses are transferred.
current and accurate.
Close accounts and/or deactivate in
Authorization/Decline Lists cardholder attempted Review this report to identify accounts Frequency: MONTHLY
unauthorized use of the with declined charges.
GOVCC that was declined by Validation should be based upon the
the bank. The report If misuse of GOVCC privileges is actual reports provided in the Bank of
identifies the type of identified and substantiated, the America electronic system, EAGLS.
purchase attempted and the cardholder's supervisor must be notified
reasons for the decline. The in writing of the attempted charge, and Validation indicating deficiencies
report also provides a the cardholder must acknowledge receipt should be explained and corrective
“response code” for each of the notification letter. action indicated with supporting
attempted/decline use of the documentation.
(1) Merchant Category Codes
(2) Bank of America Response Codes
Delinquency Lists cardholders with Review this report to identify cardholder Frequency: MONTHLY
account balances that are in accounts with balances that are past due.
a delinquent status. The Accounts close on the 23 of each
report also identifies the Cardholders must be notified when their month and billing statements are
“age” of delinquent payments account is 30+ days delinquent. prepared and mailed.
that are past due to facilitate
follow-up action by the 60+ days past due - Supervisors must be Validation indicating deficiencies
responsible officials. informed of all delinquencies and are should be explained and corrective
required to take corrective action. action indicated with supporting
documentation for file.
Review accounts monthly, within 2-3
days of the cycle date (Note:
Delinquency reports should be scheduled
when the “As Of” date in the Reporting
Tool equals or is greater than the cycle
Note: Payment of the GOVCC bill is not
contingent upon the receipt of a travel
Transaction Activity Lists detailed transaction Review and validate transactions each Frequency: MONTHLY
information posted to a month along with the travel orders to
specific cardholder account identify potential inappropriate use and/or Accounts close on the 23 of each
by the bank, to include abuse of travel card privileges. month.
charges corrected “after-the-
fact” by the cardholder. Contact Supervisor to determine validity Validation indicating deficiencies
of charges. should be explained and corrective
action indicated with supporting
Reference: documentation for file.
Merchant Category Codes
Form: Best Practices - Bank of America EAGLS Reports