DIRECTORY OF SERVICES TO SCHOOLS 2009/2010 SCHOOL GOVERNOR SUPPORT SERVICE SCHOOL GOVERNOR SUPPORT SERVICE – SERVICES PROVIDED BY THE LA TO ALL SCHOOLS The following services are provided by the LA on behalf of all schools Governor Training The LA has a statutory duty to ensure that governors are provided with the training they require in order to fulfil their roles. An annual training programme is provided for school governors in Redcar and Cleveland. Part of the cost of co-ordinating this programme is met through retained funding. However, schools are charged in respect of governor attendance on training in order to contribute towards costs. Induction training, based on the National Training Programme for New Governors, is currently provided free of charge. Charges are made for attendance on the centrally-delivered training programme, either under a service level agreement or on a “Pay-As You-Go” basis (see further details under Traded Services). In- house training sessions may also be arranged for whole governing bodies or clusters of governing bodies. Charges are likely to apply for this type of training and will be negotiated individually. Making New and Revised Instruments of Government The LA is responsible for making new and revised instruments of government. The School Governor Support Service carries out this task for all schools in liaison with governing bodies, the relevant Diocese (where appropriate) and Redcar and Cleveland’s Legal Services. Service standards • All instruments of government are made in accordance with the requirements of the School Governance (Constitution) (England) Regulations 2007 and are checked by the School Governor Support Service, the Diocese (where appropriate) and the authority’s Legal Services. • Instruments of government and governing body constitutions are audited by internal audit. • All governors, the Headteacher and the Diocese will be given a copy of the instrument of government, as required by law. Appointing LA Governors The LA is responsible for appointing LA governors. This task is co-ordinated by the School Governor Support Service. Vacancies are advertised and nominations are taken to the LA Governor Appointment Panel, where recommendations are made on appointments, to be approved by Director of Adult and Children’s Services, in consultation with the Lead Member for Education. Service standards • The LA aims, through performance indicators included in the Service Plan - for the percentage of LA vacancies to be no more than 7% at the end of each term - for at least 80% of governing bodies to have no LA governor vacancies at the end of each term - for at least 95% of governing bodies to have no more than one LA governor vacancy at the end of each term Temporary Governing Bodies for New Schools The LA establishes temporary governing bodies for new schools, in conjunction with the relevant Diocese (where appropriate) and provides the first clerk to a temporary governing body. The LA must defray the costs of a temporary governing body and will, subject to the agreement of the governors, provide a Clerk from the School Governor Support Service to support the temporary governing body, free of charge, until the permanent governing body for the newly opened school is incorporated. Service standards • Temporary governing bodies are established and supported in accordance with the requirements of the New Schools (General) (England) Regulations 2007. • Although there is no service level agreement with temporary governing bodies and no charge made, the service standards applying to this work are similar to those applying to the clerking service for ordinary governing bodies (see Traded Services Under a Service Level Agreement). Governor Elections The LA is the appropriate authority for making arrangements for the election of parent and staff governors in community, community special and voluntary controlled schools (In voluntary aided and foundation schools the governing body is the appropriate authority). This task is delegated to the headteacher of the school. Where a school buys into the clerking service under a service level agreement, whatever the school category, all election paperwork will be provided. Where a school does not buy into the clerking service level agreement, and is a community, community special or voluntary controlled school, the LA will advise on election procedures on request. Service standards • Advice on governor elections is given in accordance with the requirements of the School Governance (Constitution) (England) Regulations 2007. Provision of Information The LA has a duty to provide governors with the information they require to carry out their role. The School Governor Support Service contributes to this requirement through the following services: • Termly consultation meetings for Chairs and Headteachers. • Production of briefing papers for the above meetings and for circulation to all governing bodies during the term. • Production of a termly newsletter for all governors. • Provision of a Resource Library facility, available to all governors. • Provision of other occasional guidance documents Service standards • Information services provided are reviewed at appropriate intervals through questionnaires to governors. ROLE OF THE SCHOOL / GOVERNING BODY • See separate details in the training service level agreement • Governing bodies are requested to draft instruments of government in sufficient time to enable these to be passed to the LA, via the Diocese for church schools, to enable them to be made by the implementation date. • Governing bodies and schools are invited to put forward the names of any candidates they consider suitable for appointment as LA governors. • The expectations in relation to temporary governing bodies are similar to those expected for ordinary governing bodies, as outlined in the section Traded Services Under a Service Level Agreement. • Headteachers are requested to adhere to advice and instructions given on the conduct of elections for parent and staff governors. • Heads and Chairs are encouraged to attend the termly briefing meetings organised by the LA and all governors are encouraged to use the information services provided. Contact details Service Provider: Director of Adult and Children’s Services School Governor Support Service Address: P.O. Box 83 Council Offices Kirkleatham St Redcar TS10 1YA Service Manager: Glennis Smith, Manager of Governor Services Email address: email@example.com Contact points: Glennis Smith (01642) 444333 SCHOOL GOVERNOR SUPPORT SERVICE – SERVICES OFFERED TO SCHOOLS UNDER A SERVICE LEVEL AGREEMENT. The School Governor Support Service offers two Service Level Agreements: • The Clerking Service • Governor Training Programme SERVICE OFFERED TO SCHOOLS UNDER A SERVICE LEVEL AGREEMENT SCHOOL GOVERNOR SUPPORT SERVICE – CLERKING SERVICE Service Provider: Director of Adult and Children’s Services School Governor Support Service Address: Adult and Children’s Services Department P.O. Box 83 Council Offices Kirkleatham St Redcar TS10 1YA Service Manager: Glennis Smith, Manager of Governor Services Email address: firstname.lastname@example.org Contact points: Glennis Smith (01642) 444333 Duration of SLA: One year Period covered: 1st April 2009 to 31st March 2010 Notice period: Six months SERVICE PROVIDED Services included within the Service Level Agreement If you appoint the School Governor Support Service to act as the Clerk to your Governing Body, you will receive the following services: Clerking and Support for full Governing Body Meetings: • Liaising with the Chair of Governors and Head Teacher in between meetings and providing a draft agenda for their consideration. • Photocopying and posting of meeting papers to all governors within the legal deadline, or earlier. • Provision of a Support Officer to attend meetings of the governing body included in the service level agreement to: record all items of business; advise on membership and attendance issues; give advice on procedural matters in accordance with school governance legislation; report back on matters arising from the previous meeting as appropriate; provide a brief verbal explanation of the termly local authority agenda papers. • Providing the school with a set of meeting papers for public inspection. • Producing accurate, high quality draft minutes, which include action columns, and sending them to the Chair and Headteacher for approval. • Sending approved minutes to all governors, either with the papers for the next meeting or as soon as approved by the Chair. • Undertaking appropriate follow-up work on behalf of the governing body. • Informing absent governors of the date and time of the next meeting and sending them copies of papers tabled at the previous meeting. Advice and Support • Provision of advice on procedural matters at governing body meetings. • Provision of advice on school governance matters to all governors between meetings, through the allocated Support Officer or the service Helpline (01642 444333). • Monitoring the operation of committee meetings and other meetings not clerked by the service through checking minutes and advising on procedural matters. • Advising on the content of the School Prospectus and School Profile. Governing Body Membership Issues • Advising on and assisting with the preparation of new and revised instruments of government • Advising on the constitution of governing bodies in accordance with the School Governance (Constitution) (England) Regulations, including advice on the appropriate size and make-up of the governing body. • Monitoring vacancies on the governing body and processing all governor appointments during the year, including sending appointment letters to governors and maintaining a governor database. • Arranging pre-appointment checks for governors, as appropriate. • Liaising with Headteachers in relation to the process and timescale for parent and staff governor elections and producing and photocopying all the necessary paperwork. • Provision of a Welcome Pack for each new governor Services Provided at Additional Cost to Schools with a Service Level Agreement Additional Special Meetings of the full Governing Body The Clerk to the Governing Body should call all meetings of the full governing body (i.e. sending an invitation and agenda). If you buy into one of the Clerking and Support Packages this service is included in the cost for all meetings. For special meetings, it may be necessary to negotiate an additional charge for sending particularly bulky supporting papers. Attendance of a Support Officer to clerk special meetings of the Governing Body is not included in the service level agreement, but this service may be provided, subject to availability, at an additional cost. (See Service Charges section of this paper) Clerking for Committee and Working Party Meetings In accordance with the requirements of the School Governance (Procedures) (England) Regulations 2003, governing bodies must appoint a clerk to each of their committees, who may not be the Headteacher. The School Governor Support Service offers a clerking service for staff hearing and appeal committees, pupil discipline committees and complaints panels at an additional charge as and when required. A clerking service can also be negotiated for other more regular committees, subject to there being sufficient capacity within the team. Costs are worked out separately for each committee and will vary depending on the average length of meetings, the number of committee members and whether the school chooses to draft and send out its own agendas. An example of a costing is given in Appendix 1A. It is normally part of the role of the committee clerk to convene meetings of the committee. Where schools choose to carry out this task themselves it will be supported, providing statutory requirements are met with regard to notice of meetings and provision of written agendas. Where schools fail to provide paperwork before the meetings the School Governor Support Service would only offer a service in future years if it included agenda preparation and convening of meetings. In the first year that a governing body buys into the committee clerking service the governing body will be asked to state the normal duration of their meetings. Form the second year onwards, charges will be based on the average length of meetings in the previous year. Governing bodies interested in setting up clerking arrangements for committee meetings other than staff hearing and appeals, pupil discipline and complaints committees are asked to provide details on the response form to enable a cost to be calculated. Governing bodies who have already used our committee clerking service in the previous year will be provided with a costing before their spring term governing body meeting. As an alternative, the service can provide proformas on which committee clerks can include hand-written notes, from which we will produce formal, typed minutes and circulate them to all governors. This is available as a separate service that governing bodies can choose to purchase in addition to their main package. PLEASE NOTE we will not provide the committee proforma service in respect of pupil discipline committees, staff hearing and appeals committees or complaints committees, as it is important that these minutes are of a very high quality, and a full clerking service is offered for these committees. Register of Governors’ Business Interests Governing Bodies are required to maintain a register of business interests for governors and the headteacher. In order to ensure that they meet the Financial Management Standard, against which all schools will be assessed, it is important that this requirement is met. The School Governor Support Service offers a service to co-ordinate this process on behalf of governing bodies, at a small additional cost to the overall service package (see Service Charges). Annually, during the summer term , the School Governor Support Service will write to all members of governing bodies buying into this service and send them a form on which to register their business interests, along with a pre-paid envelope to return it to the School Governor Support Service. A summary of responses and declared interests will be produced and details will be provided to the school for inspection by the auditor and members of the public. Outstanding forms will be chased up. The Clerk to your Governing Body will ensure that the register of business interests is available at your governing body meetings, as required. SERVICE STANDARDS Performance Indicators The School Governor Support Service has a number of performance indicators and procedures to ensure an efficient and effective service to governing bodies: These aim to ensure: - the production of a draft agenda at least 25 working days prior to the meeting date; - the distribution of papers within the legal deadline of 7 days, or earlier; - the production of draft minutes within 20 working days of the meeting date; - the issuing of a welcome pack within 10 working days of the appointment letter being sent. Staff Development and Training • Staff within the School Governor Support Service have an annual appraisal and termly supervision meeting with their line manager. Each individual’s performance is discussed and development needs identified, with personal objectives set. • New staff undertake an induction programme to the School Governor Support Service, which includes: - Shadowing experienced staff and being accompanied at meetings of governing bodies for an initial training period; - Receiving in-house training on all relevant administrative procedures relating to governing body meetings; - Attendance at governor induction training; - In-house training on understanding and applying governing body legislation; - Quality checking of minutes by an experienced officer during the initial induction period • All staff within the School Governor Support Service are expected to undertake the National Training Programme for Clerks to Governing Bodies within their first two years in service. The programme gives an overview of the national picture and the roles of the Governing Body, as well as concentrating on the roles of the Clerk as administrator, information manager and adviser. • Monthly team meetings are held to consider service development and other relevant issues. • Staff within the School Governor Support Service attend relevant regional and national conferences, training events and briefings, as appropriate, with information being disseminated to the whole team to keep them up to date with developments in school governance and to share good practice from other authorities. • Staff are occasionally observed by their manager at governing body meetings The School Governor Support Service continually looks to improve the services it provides. Reviews are carried out at appropriate intervals through service questionnaires to headteachers and chairs of governor or to all governors. A questionnaire on the clerking service was sent to headteachers and chairs in autumn 2008, with very positive outcomes. ROLE OF THE SCHOOL / GOVERNING BODY • The Chair of Governors is responsible for agreeing the agenda. Chairs are asked to liaise with the Head Teacher and confirm the final items for the agenda by the deadline specified by the Support Officer. • Reports and minutes which form part of the agenda should also be sent to the Support Officer by the deadline specified, to enable all relevant papers to be circulated to governors at least seven days before the meeting, as required by law. Schools are asked to provide these electronically where possible. • Head Teachers are requested to ensure that the Support Officer receives a copy of any meeting papers circulated to governors separately by the school. • The Chair, in liaison with the Head Teacher, is requested to check the draft minutes of meetings for accuracy and submit any amendments as soon as possible, and by no later than two weeks before the posting date for the next meeting. • The Chair should inform the Support Officer as soon as possible of the dates of any special meetings of the full governing body which have been arranged, to enable these to be called in accordance with statutory requirements. • In order to assist the School Governor Support Service to provide the consistency of the same Support Officer at all meetings, governing bodies are asked to be flexible about meeting dates, wherever possible, if the Support Officer already has a prior commitment. • Where a governing body has decided to use the School Governor Support Service for clerking Pupil Discipline Committees, Staff Dismissal and Appeals Committees and Complaints Panels, the Chair of Governors or Head Teacher is asked to contact Martin Gershman at the School Governor Support Service as soon as the date of the meeting is known, with the date and time of meeting and the names of governors selected to serve on the committee. For Pupil Discipline Committees, the following information will also be required: name of child; date and length of exclusion; name and address of parent/s and any other person/s to be invited. For Complaints Panel meetings, the name and address of the complainant will also be required. • When governing body meetings are cancelled, the Chair of Governors or Head Teacher is asked to notify the School Governor Support Service as soon as possible. • It is expected that governors will treat the Clerk to their Governing Body with respect and courtesy. • Where governors use the proformas for completion of committee minutes, they are asked to ensure that their notes are clear and legible. SERVICE CHARGES The Service Provided Under Your Service Level Agreement The service offers two main clerking packages to governing bodies. Both include clerking for a specified number of governing body meetings, provision of advice on governing body matters, processing governor appointments and provision of welcome packs for new governors. Governors should remember that they are not just paying for the time that Support Officers spend providing clerking support to their governing body. There are many other factors that have to be taken into account in the charges, as all funding for clerking is fully delegated to schools. Factors taken into account when determining costs include staff salaries and on- costs, travel expenses, management costs, training and development costs, equipment, materials, stationery, photocopying and printing, postage and other central administrative costs. The difference between the two packages is the number of meetings included. Package One includes clerking and support for three meetings per year (based on the statutory requirement in relation to the frequency of meetings), whereas Package Two includes support for six meetings per year. Each Package Two cost is £753 more than the Package One cost for the equivalent number of governors, based on the calculation of an average full governing body meeting cost at £251 per meeting (a breakdown of the meeting costs can be provided on request) The charges are based on the chosen package and the number of governors on the governing body. Listed below are the charges for the financial year 2009 / 2010. *GOVERNING BODY SIZE PACKAGE ONE PACKAGE TWO (Includes 3 governing body (Includes 6 governing body meetings) meetings) Previous year’s cost in Previous year’s cost in brackets and italics brackets and italics 9 1421 (1370) 2174 (2087) 10 1459 (1407) 2212 (2124) 11 1497 (1444) 2250 (2161) 12 1533 (1480) 2287 (2197) 13 1571 (1517) 2324 (2234) 14 1608 (1553) 2361 (2270) 15 1645 (1589) 2398 (2306) 16 1685 (1628) 2438 (2345) 17 1723 (1665) 2476 (2382) 18 1762 (1703) 2515 (2420) 19 1799 (1739) 2552 (2456) 20 1835 (1775) 2588 (2492) 21 1874 (1813) 2627 (2530) 22 1911 (1849) 2664 (2566) 23 1949 (1886) 2702 (2603) 24 1987 (1923) 2740 (2640) 25 2023 (1959) 2777 (2676) 26 2061 (1996) 2814 (2713) *Schools will be charged based on the size of their governing body as at 1st April 2009. No adjustments will be made in relation to increases or decreases in the size of the governing body due to re-constitution during the course of the year. Any Associate Members or other non-governors who regularly attend meetings and require copies of the papers will be included as an additional member of the Governing Body and charged for accordingly. ADDITIONAL CHARGE FOR LONG MEETINGS – Service costs are calculated on the basis that an average governing body meeting lasts approximately two hours. Some are significantly longer than this and it is necessary to build in an additional charge to cover staffing costs. An additional charge of £40 per hour (pro-rata) will be made, over and above the charges detailed above, for meetings lasting longer than 2 hours and 30 minutes CHARGES FOR RECONVENING INQUORATE MEETINGS - If a governing body has to abandon its meeting and reconvene it for another date because it is inquorate, a charge of £40 will be made to cover the costs incurred by the Clerk in preparing for the meeting, travelling to and from the school, time spent at the meeting until it is deemed inquorate and costs of sending a further letter to governors to reconvene the meeting. Services Provided at Additional Cost to the Service Level Agreement Clerking Additional Special Meetings of the Full Governing Body Subject to availability of a Support Officer. The charge for clerking for special meetings is as follows: Charge for first hour = £75 Charge for each subsequent hour (pro-rata) = £45 For meetings lasting less than an hour, a charge of £35 will be made irrespective of the meeting length, plus a pro-rata proportion of the remaining £40. Calling and Clerking Meetings of Pupil Discipline Committees, Staff Hearing and Appeal Committees and Complaints Panels A Support Officer can be provided to act as clerk to the above-named committees. The charges are the same as for special meetings of the full Governing Body, as detailed above. Clerking for Other Committee Meetings Charges for clerking other more regular committee meetings can be negotiated based on the model provided at Appendix 1A, which breaks down the cost based on a committee of 6 governors holding meetings lasting an average of 1 hour. Committee Minute Proforma Service This service is available at an additional charge of £80 per year for a governing body subscribing to package one and £160 per year for a governing body subscribing to package 2. Register of Business Interests The School Governor Support Service will organise a register of business interests for governors and the headteacher for an additional charge of £37 per year over and above the main package charge. Chargeable Services Available to Schools not Buying into the Main Service Level Agreement Local Authority Agenda Papers Copies of the Local Authority agenda papers for each term are provided to all members of governing bodies having a service level agreement with the School Governor Support Service. For other schools, copies are sent to the Head and Chair only, but schools may purchase copies for all their governors at a cost of 4p per side. Method of Charging The cost of the main service level agreement package will be charged to schools via an accountancy journal (or an invoice where schools have their own bank accounts) as early as possible within the financial year to which the SLA relates. Additional amounts for long meeting surcharges, special meetings, committee meetings and Local Authority agenda papers will be charged to schools on a half-termly basis via transfer invoice or ordinary invoice. 1 A EXAMPLE OF COSTING FOR A COMMITTEE MEETING This costing is based on a committee with 6 members, where meetings last for an average of 1 hour. It is assumed that the papers for two of the members (head teacher and a staff governor) are sent to the school. The charge in this case works out at £108 per meeting. However, charges can be negotiated with individual governing bodies based on this model and adjusting figures to fit their circumstances (e.g. reduce or increase the average length of meeting or number of governors or request a minute-taking service only, with the school sending out its own agendas*). Task Time and Other Factors Cost Drafting agenda to Chair and Head / 45 minutes support officer 11.20 agreeing agenda prior to posting Collate meeting papers, produce 30 minutes support officer 7.47 agenda and post to governors 30 minutes clerical 4.24 Copying / postage /envelopes 5.80 Prep for meeting (reading papers, 30 minutes support officer 7.47 checking quorum, preparing for issues etc) Travel to and from meetings 50 minutes support officer time 12.44 (travel is based on the estimated average return journey to schools and 12 miles at 35p per mile 3.84 will remain static so as not to discriminate against schools located further from the office) Attendance at meeting 1 hour support officer time 14.93 Minutes 2 hours support officer time 29.86 Follow up (filing minutes and papers, 45 minutes support officer 11.20 letter and papers to any absent governors, carrying out any agreed actions) Total cost per meeting 108.45 (£108) Staff hourly rate (£14.93) is based on average of hourly rates throughout the service, ranging from Assistant Governing Body Support Officers to Manager of Governor Services, and includes on-costs. *the option for a clerking service without agenda preparation and sending meeting papers may be declined if a governing body fails to carry out this task effectively itself. SCHOOL GOVERNOR SUPPORT SERVICE SIGN-UP DOCUMENT FOR CLERKING SERVICE 2009/10 GOVERNING BODY OF ______________________________________________SCHOOL SERVICE COST PLEASE TICK TO SIGN UP FOR THIS SERVICE EITHER Ranging from £1421 to £2061 MAIN CLERKING PACKAGE ONE (Three depending on governing body meetings per year) size OR Ranging from £2174 to £2814 MAIN CLERKING PACKAGE TWO depending on governing body (Six meetings per year) size REGISTER OF BUSINESS INTERESTS £37 per year The services detailed below are only available to governing bodies buying into one of the main packages above and will incur additional charges CLERKING FOR PUPIL DISCIPLINE Charged as and when required COMMITTEE MEETINGS - £75 for first hour and £45 per hour thereafter CLERKING FOR STAFF HEARING / Charged as and when required APPEALS COMMITTEES - £75 for first hour and £45 per hour thereafter CLERKING FOR COMPLAINTS PANELS Charged as and when required - £75 for first hour and £45 per hour thereafter CLERKING FOR REGULAR COMMITTEE Individual quotes provided MEETINGS (FINANCE, STAFFING ETC) SUBJECT TO NEGOTIATION OF COSTS COMMITTEE MINUTE PROFORMA £80 per year for Package One SERVICE governing bodies, £160 per year for Package 2 governing bodies THE GOVERNING BODY WISHES TO PURCHASE SERVICES FROM THE SCHOOL GOVERNOR SUPPORT SERVICE AS INDICATED ABOVE AND AGREES TO THE TERMS LAID OUT IN THE SERVICE LEVEL AGREEMENT SIGNED: _______________________________ (CHAIR OF GOVERNORS) DATE: ______________________________ Please complete and return to Martin Gershman at the School Governor Support Service, Adult and Children’s Services Directorate, PO Box 83, Council Offices, Kirkleatham St, Redcar, TS10 1YA by Friday 27th March 2009. CLERKING FOR REGULAR COMMITTEE MEETINGS To be completed by governing bodies requesting this service for the first time. Governing bodies currently buying into committee clerking will automatically be provided with a quotation. We wish to use the School Governor Support Service / receive detailed charges for using the School Governor Support Service for clerking committees as detailed below Committee Name Estimated average length of meetings(actual averages would be calculated for future years based on recorded timings) Estimated amount of paperwork to be sent for each meeting (in number of sides of paper) Frequency of meetings (e.g. once a term, twice a term) Agenda preparation and posting included? (Yes/No) SIGNED: ____________________________________________(CHAIR OF GOVERNORS) DATE: ________________________ Please complete and return to Martin Gershman at the School Governor Support Service, Adult and Children’s Services Directorate, PO Box 83, Council Offices, Kirkleatham St, Redcar, TS10 1YA by Friday 27th March 2009. TRADED SERVICE PROVIDED UNDER A SERVICE LEVEL AGREEMENT SCHOOL GOVERNOR SUPPORT SERVICE – GOVERNOR TRAINING PROGRAMME Service Provider: Director of Adult and Children’s Services School Governor Support Service Address: Adult and Children’s Services Directorate P.O. Box 83 Council Offices Kirkleatham St Redcar TS10 1YA Service Manager: Glennis Smith, Manager of Governor Services Email address: email@example.com Contact points: Glennis Smith (01642) 444333 Duration of SLA: One year Period covered: 1st April 2009 to 31st March 2010 Notice period: Six months SERVICE PROVIDED The School Governor Support Service provides a range of training opportunities for school governors. Induction Training A 3-module Induction programme, based on the National Training Programme for New Governors, is offered at least once each term. This will continue to be provided free of charge for the 2009/2010 financial year and is, therefore, not part of the buy-back package. Central Development Programme Development courses are run on a range of topics, delivered at a central venue in the authority for governors from different schools to attend. Under the service level agreement, schools pay a one-off fee at the beginning of the year for unlimited attendance on central governor training courses by governors, the Head Teacher, associate members and, for certain courses, school administrative staff and senior leadership team members. Governing bodies still have the option to pay for attendance at training on a “pay-as-you-go” basis. Further details are given under the Service Charges section of this document. In-house Training Any of the courses provided in the central programme can be delivered to individual governing bodies on an in-house basis or clusters of governing bodies. Alternatively, sessions can be tailored to meet the needs of the individual governing body or cluster. Any requests for in- house training sessions should be directed through the Manager of Governor Services. These sessions do not form part of the buy-back package and any charges will be negotiated separately. Training Programme An annual programme of training is provided on an academic year basis and all governors are provided with a copy of the training booklet. There are plans to make details of training sessions available on a new School Governor Support Service web-site in the near future. E-Learning During the 2008/09 financial year, the School Governor Support Service paid for all governors in Redcar and Cleveland to have access to e-learning opportunities through the organisation Governors E-Learning (GEL). The School Governor Support Service has decided to fund this for a further year. Therefore, GEL will be available to all governors during 2009/10. However, for the 2010/11 financial year it will be offered as an option for governing bodies to add to their service level agreement at an additional charge. Course Confirmation The School Governor Support Service will confirm in writing approximately two weeks before each session whether or not governors have been allocated a place. Whilst every effort is made to ensure courses proceed as planned, occasionally it may be necessary to cancel a course, generally because there are insufficient applicants to make it viable. However, courses are usually offered again in a future programme. SERVICE STANDARDS Performance Indicators The School Governor Support Service has a number of performance indicators and measures to ensure an efficient and effective service to governing bodies. These aim to ensure that: • At least one induction programme is offered and run each term • At least five additional development topics are offered each term. • At least three new development courses are introduced each year. • No more than 20% of central training programme sessions are cancelled over the course of the year. • At least 80% of training sessions are deemed to be good or better over the course of the year. Quality Assurance • Participants are asked to complete evaluation forms for all courses in the central programme. A summary of evaluations is produced for each course, resulting in the calculation of an overall score for the course and a judgement on whether the course was Very Good, Good, Satisfactory, Poor or Very Poor. The summary, along with comments from course participants, is sent to the course tutor. The Manager of Governor Services would discuss any significant concerns arising from evaluations with the tutor. Where the Manager of Governor Services is the tutor, evaluation summaries will be sent to the Principal Secondary School Improvement Adviser • The Manager of Governor Services will attend at least one course in the development programme each term with a view to gaining a general overview of the quality and relevance of training sessions in the programme. Eventually, when all sessions have been attended, the Manager of Governor Services will only attend new courses and courses delivered by new tutors. • The Redcar and Cleveland School Governor Support Service participates in the annual national benchmarking exercise for local authority governor services and will use the information provided on other authorities to challenge its own performance and set targets for improvement. • Comments from evaluation forms are also used when considering future training needs. Ofsted inspection reports are also used for this purpose. • The School Governor Support Service continually looks to improve the services it provides. Feedback is sought from governors through service questionnaires at appropriate intervals. ROLE OF THE SCHOOL / GOVERNING BODY • Governing bodies are asked to strongly encourage all of their new governors to attend the central induction programme. • Governing bodies are encouraged to regularly consider their training needs and to encourage governors to attend development training, as appropriate, and to report back to the Governing Body. • Governors are asked to book on training sessions at least two weeks before the date of the session, if possible, as a decision tends to be made approximately two weeks in advance as to whether a course will proceed or be cancelled due to low take-up. However, applications will still be accepted up until the course date, if the course is proceeding. • Governors are requested not to turn up to courses without prior booking, as they may find that a course has been cancelled. • Governors who book a place on a course but subsequently find that they are unable to attend are asked to contact the School Governor Support Service to submit an apology. For schools using the “Pay-as-you-go” system, the School Governor Support Service reserves the right to charge if governors fail to turn up to a session without an apology, as sometimes attendance can be so low that the course would have been cancelled if apologies were submitted. SERVICE CHARGES INDUCTION TRAINING Free of charge for all governors IN-HOUSE TRAINING Charges to be negotiated on an individual basis for each session, if applicable. A typical charge for a School Improvement Adviser to deliver a 2 hour session would be £200. Other tutors may be available at smaller charge or, in some cases, free of charge. SERVICE LEVEL AGREEMENT FOR ATTENDANCE AT DEVELOPMENT COURSES IN THE CENTRALLY-DELIVERED TRAINING PROGRAMME Governing bodies who subscribe to a service level agreement will have unlimited access to attendance at development courses in the centrally delivered governor training programme during the year. This applies to governors, the Head Teacher, associate members and, for certain courses, school administrative staff and leadership team members. The annual charge is as follows: Governing Body Size Annual Charge (£) 2009/10 (Including associate (Previous year’s charge in brackets) members) 13 or less 185* (130) 14 – 19 215* (150) 20 or more 245* (170) *These charges represent a 43% increase. This is due to the fact that School Improvement Advisers and some other Local Authority officers who previously provided training free of charge will now be required to charge the School Governor Support Service if they are commissioned to deliver a course. A full explanation will be given in the covering report to governing bodies in the spring term, along with benchmarking information about training charges made by governor support services in other North East authorities. Schools will be charged based on the size of their governing body as at 1st April 2009 (including any Associate Members). No adjustments will be made in relation to increases or decreases in the size of the governing body due to re-constitution during the course of the year. “PAY-AS-YOU-GO” Schools who do not wish to subscribe to the annual service level agreement may still pay for each session individually on a “Pay-As-You-Go” basis. The charges are as follows: Sessions lasting up to 3 hours - £55 per governor Sessions lasting more than 3 hours up to a full day - £85 per governor We reserve the right to charge schools under the “Pay-As-You Go” system in respect of governors who fail to attend training sessions without submitting apologies. Method of Charging The cost of the main service level agreement package will be charged to schools via an accountancy journal (or an invoice where schools have their own bank accounts) as early as possible within the financial year to which the SLA relates. “Pay-As-You-Go” charges and any charges for additional in-house training will be made via transfer invoice, ordinary invoice or accountancy journal at the end of each half term. SCHOOL GOVERNOR SUPPORT SERVICE SERVICE LEVEL AGREEMENT FOR GOVERNOR TRAINING 2009/2010 GOVERNING BODY: _______________________________________________________ Please tick the appropriate box below to indicate whether the governing body wishes to subscribe to a service level agreement or pay for training on a “pay-as-you-go” basis. SERVICE LEVEL AGREEMENT THE GOVERNING BODY WISHES TO SUBSCRIBE TO A SERVICE LEVEL AGREEMENT FOR TRAINING FOR THE FINANCIAL YEAR 2009/10, AT THE FOLLOWING LEVEL: Governing Body Size Annual Charge (£) Tick the level that (Including Associate applies Members) 13 or less 185.00 14 – 19 215.00 20 or more 245.00 PAY-AS-YOU-GO THE GOVERNING BODY WISHES TO PAY FOR GOVERNOR TRAINING ON A “PAY-AS-YOU-GO” BASIS FOR THE FINANCIAL YEAR 2009/10 Charges: £55 per governor for courses up to 3 hrs £85 for sessions over 3 hours and up to a full day SIGNED: __________________________________(CHAIR OF GOVERNORS) Please complete and return to Martin Gershman at the School Governor Support Service, Adult and Children’s Services Directorate, PO Box 83, Council Offices, Kirkleatham St, Redcar, TS10 1YA by Friday 27th March 2009.
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