Understanding & Managing Personal Injury Claims
1 day course
Overview
Reforms to the way civil litigation claims are managed combined with the introduction of advertising and “no win, no fee” legal advice has changed the way organisations should deal with potential claims. This course has been developed by practitioners in health & safety and ergonomics. It is also offered by the British Safety Council as part of their portfolio of courses. The course will provide delegates with a practitioner led view of understanding and managing Personal Injury (PI) claims. As a result of attending the course, delegates will have been exposed to the latest thinking on the links between risk management and PI claims, as well as the role of medical management and rehabilitation in the claims process. Successful management of PI claims is about building top-down/bottom-up systems, which include predictive and post hoc risk assessments. Organisations who manage claim efficiently understand the importance of audit trails and the costs and benefits of implementing a proactive/reactive PI management system.
Aims
To provide line managers and safety advisors with an understanding of how to avoid personal injury claims and fight them should they arise.
Learning objectives
To provide a better practical understanding of: • • • • • • • Responsibilities, accountabilities and liabilities in modern safety management To ‘de-mystify’ the process To explain the components of litigation from a practitioner’s point of view To explain the importance of key documents and processes from a litigation perspective To show how effective litigation management is inextricably linked to sound business management How to avoid some of the pitfalls of poor safety management The need for continual improvement and methods for periodic reporting on/monitoring of safety performance
Prerequisites
None.
Who should attend?
Members of the Senior Management Team, key line managers and safety advisors.
Outline Programme - to be tailored to local requirements
• • Introduction Fundamentals of Litigation • • • • • • • • • • • Duty of care Causation Foreseeability, ‘date of knowledge issues’ Safe systems of work Woolf Reforms and latest developments Coping Strategies & Documentation Risk Management How risk assessments examined in court? How can you demonstrate risk assessment quality? How can you demonstrate that management target resources effectively? How can you justify a risk control strategy? • • • • Medical Management & Rehabilitation • • • Misdiagnosis and medical mismanagement Underlying failures in medical provision Do we create ‘cripples’ through present management systems?
• Adequacy of ‘sick notes’ & fitness for work Accidents as failures in Management Systems • • • Ensuring competency Why we are poor at learning from accidents Identifying failures in safety management systems
• Ensuring quality in the investigation process Common pitfalls in case management • Typical defences to claims and why they fail Where do we go from here - ACTION PLANNING
Contact Details: For further information about Training and our support Consultancy Services in
Ergonomics, Safety & Business Risk Management, contact Nigel Heaton. Tel: 01509 211866 or email enquiries@humanapps.co.uk or visit our website at www.humanapps.co.uk