Prescription Refills over the Internet

Document Sample
Prescription Refills over the Internet Powered By Docstoc
					Reference Number: 98022


                               Military Health System
                               Health Care
                               Reengineering:
                               Be an Innovator and Create the Future!
The HCR staff is always on the lookout for innovative programs and ideas. Please take
a few minutes to share yours by completing this form. Thank you!


PART A. CONTACT INFORMATION
Name: Elihue Claypoole & Pam Golden
Rank/Grade: Sergeant First Class & Civilian
Job Title: NCOIC, Ambulatory Pharmacy & Information Management, Dept of Pharmacy
Organization: Madigan Army Medical Center
Commercial Telephone: 253/698-1963              Fax: 253/968-3349      DSN Prefix: 782
E-mail Address: SFC_Elihue_Claypoole_at_MEDCEN7-
MAMC@smtplink.mamc.amedd.army.mil


PART B. SHARING AN INNOVATIVE PROGRAM/IDEA
Title of Initiative: Prescription Refills over the Internet
Proposed Initiative: Please provide a brief description of your idea or program.

In an effort to better serve our customers, the Department of Pharmacy now offers prescription
refills on our Web page, located at http://www.mamc.amedd.army.mil/refill.htm. The only
limitation is that the prescription must have been originally filled here at Madigan. Requests
received before noon on weekdays are ready for pick-up at the Drive-Thru window after two
working days. Submissions received on holidays or after noon on a weekend are ready for pick-
up at the Drive-Thru window three working days after the date of request. An I.D. card must be
presented at the time of pick-up.

The form customers complete on the Internet asks for last name, first name, e-mail address
(optional), and up to 12 prescription numbers; no privacy act information is requested. There is
also a comment field where customers may leave a special message, comment on the Pharmacy
operation or refill form, or just say "Thanks!" After the form has been submitted, the customer
receives a confirmation message.

The operation was up and running within two days after it was proposed. We have the new
service highlighted on Madigan's home page, and are beginning to work with the Medical
Reference Number: 98022

Center's public affairs office to get the word out to out customers. During the first week of
operation, we received 15 prescription requests. Since then, our numbers have grown steadily.


                   Refills     Patients
April 1998             18            18
May 1998               49            31
June 1998              44            28
July 1998              61            36
August 1998            77            39
TOTALS               249            152

We are now in the process of installing a new server to better meet the needs of our customers as
we continue to expand this service.

Recommendations: What recommendations are you making?

This idea could be implemented at all military medical treatment facilities (MTFs) with a
presence on the World Wide Web.


Reviewed and Updated by SFC Claypoole: 7 October 1998

PART C. CONTACTING THE HCR STAFF
Via the Internet: www.ha.osd.mil/hcr               By mail:
Via e-mail: mhshcr@tma.osd.mil                       TRICARE Management Activity
By telephone: 703/681-8830                           Health Care Reengineering
By fax: 703/681-8799                                 Directorate
DSN Prefix: 761                                      Attn: Innovations & Initiatives
                                                      5111 Leesburg Pike, Suite 810
                                                      Falls Church, VA 22041-3206

				
DOCUMENT INFO
Shared By:
Categories:
Stats:
views:46
posted:6/28/2010
language:English
pages:2
Description: Prescription Refills over the Internet