Wait Staff Training Brochure

							     Its history dating back to 1890,
Vocational Guidance Services (VGS)
is a non-profit organization that
provides a full range of vocational                           VGS                  VOCATIONAL
rehabilitation services including job
training, transitional employment                 Food Service                     GUIDANCE
and placement services.                                                            SERVICES
    VGS opened its $10 million
Training Center on East 55th Street                    Wait Staff
in Cleveland’s Central neighborhood
in 2003, allowing VGS to more than                    Host/Hostess
double its capacity to provide training,
work experience and job placement                         and                  WAIT STAFF
services.
                                                     Banquet Server            BANQUET
                                                        Training               TRAINING

            2235 East 55th Street
           Cleveland, Ohio 44103
                                                         Call Now
                                                    to arrange for a
                                                  tour of our facilities


                                             General Manager
                                             Food Service Operations

  Preparing people with barriers to          Bill Munshower
  employment for a brighter future           216-881-6221

                                             Email: billmunshower@vgsjob.org
        State Board of Career Colleges and
                                             Fax: 216-881-6306
        Schools registration # 79-10-0671T
                                                                                              Wait Staff Training
               Wait Staff Training                                                            Program Curriculum



  VGS Food Service
                                                                                            Introduction to Wait Staff and
  Wait Staff Training                                                                        Service Employment

                                                                                            Personal Hygiene, Safety,
Food Service Wait Staff, Host/Hostess                                                        Sanitation and Emergency
and Banquet Server Training provide                                                          Procedures
training in the basic skills needed to ob-
tain entry-level employment in the food
service industry as a member of “The                                                        Duties of the Restaurant
Front of The House Team” as a Server                                                         Host / Hostess
or Host Person.
The four-week curriculum is designed to                                                     Types of Table Service
foster the mastery of the technical skill-      VGS provides extensive classroom training    and Settings
building blocks that will serve as a basis
for future skill development in all facets        and real work experience to qualify our
of the service portion in the food-service                                                  Before the Guests Arrive
industry.                                               students for these settings..
While in the training program, students                                                     Initiating the Service
will have the opportunity to gain paid
hands-on work experience in VGS’s stu-
dent run restaurant “The Café on 55th”,
                                                                                            Serving the Meal
located in the Training Center. Under
the supervision of the instructor and Ex-                                                   Handling Service with a
ecutive Chef students will observe and                                                       Computer System
participate in all aspects of the service
operation of a full service restaurant from
seating customers, executing service                                                        Introduction to Beverage
and orders, cash handling and customer                                                       Service
satisfaction. Daily class time will typically
be divided into 2 ¼ hours classroom
work and 3 hours hands on experience.                                                       Bussing and Utility Work