XYZ company Corrective Preventive Action

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					     XYZ company                                                               Corrective & Preventive Action
     BM304 Version 1                                                                       Quality manager/Quality representative
                                                                                                                  Non-conformance
                                                                                                                  reports are included for
                                Start                                                                             Preventive action/improvement activity if -
                                                                    Non-conformance,                              1. There have been three or more similar
                                                                     audit, customer                              incidents
                                                                     and other failure                            2. The consequences of the
                                                                         reports                                  Non- conformance could affect the end user
                                                                                             Start of             3. The financial consequences/risk to XYZ Ltd is
                                                                                         Corrective Action        deemed to be unacceptable


                     Inform Operations
                                                                        Start of
                    Director of potential
                                                                    Preventive Action                         Assess situation
                  problem or improvement
                         opportunity



   Any individual who
  identifies a potential                                                                                         Requires
   problem, risk to the                                                                                                                   No
                                                                                                  Yes            attention?
business or improvement
      opportunity

                                                                                                                                    Inform initiator of
                                                                                           Requires further                          reasons for no
                                                                                             analysis?                                further action.
                                                                                                                                    Record decision.



                                                                                                  yes
                                        Problem Solving Forum



                                                                                            Create Problem
                                             Define situation &
                                                                                           solving forum with
                                                  analyse
                                                                                             relevant staff




                                           Plan preventive action

                                                                        Record all actions for
                                                                        assessment during
                                                                                                                    No
                                                                        Management Review
                                           Implement preventive
                                                 solution
                           No




                                          Assess effectiveness of
                                                 solution




                                              Solution works?



                                                    Yes



                                                    End




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