Docstoc

Completing Refill Requests Via SureScripts Once a patient calls in

Document Sample
Completing Refill Requests Via SureScripts Once a patient calls in Powered By Docstoc
					Completing Refill Requests Via SureScripts

Completing Refill Requests are Very Important!
Once a patient calls in or goes to the pharmacy for their refills, a request will be sent to the Physician via SmartEMR for
their Immediate Review. The physician can either Approve or Deny the request for refill, but should not ignore the
request. The request for Approval or Denial of a refill should be done within 24-48 Hours. Failure to consistently not
respond within 48 hours may result in the removal of this feature (due to SureScript policies).

The following pages will guide you through the quick and easy steps to on how to fulfill a Request for Refill and maintain
this vital medication channel open and keep the physicians refill status in good standings.



1. After logging in to your practice if your default landing page is the SmartView Planner simply Click on the Continue Open
    Reports link in the left navigation to access Open Reports page and locate the heading: “The following lists Documents
    for Immediate Review”. The Refill Requests will be displayed there and Click on the Refill Request you want to fulfill.
1a. If you default landing page is already set to the Open Reports page, then look to Center Display area on the screen and
    locate the heading: “The following lists Documents for Immediate Review”. The Refill Requests will be displayed
    there and Click on the Refill Request you want to fulfill.




                      1




                                                                                            1a




                                                              1                                       continued on next page
Completing Refill Requests Via SureScripts

 2. The new screen displayed is the Refill Request screen for the patient you have selected. There are 3 separate sections to
    review. Section A) Pharmacy Request Refill, Section B) Medication to be Refilled, Section C) Action to be taken.
    Once all fields have been reviewed Click on the Submit button.




Section (A) is includes all
information for the pharmacy           A
that is requesting the refill.


 Section (B) is for the specifics
 the medication that is being
 requested for refill.
 *NOTE: If the refill amount is
 set at 0, then this medication
 cannot be Approved. A                 B
 new number for refills must
 be entered before allowing
 refill approval. If refill is being
 Denied, then the refill 0
 setting does not affect the
 denial.




Section (C) is for the Action
to be Taken. You may
Approve OR Deny the refill
request for various reasons
indicated to the right of the
                                       C
radio button.




There is also a text field to write
an Approval Note or Denial
Reason. Use these fields if so
desired.




                                                                          2

                                                               2                                        continued on next page
Completing Refill Requests Via SureScripts


3. Once you have either Approved or Denied the refill you will get a confirmation screen indicating that the transmission has
   gone through to the pharmacy requesting the refill.




                                                                3

                              This is an example of a confirmation for an Approved refill.




4. Finally you will be taken back to the Open Reports screen. If you look under the “The following lists Documents for
   Immediate Review”, you will see the Refill Request for the patient originally chosen, is now gone from the queue. The
   remaining Refill Requests will remain in the queue for Immediate Review until the refills are processed.




                                                                4




                                                               3

				
DOCUMENT INFO
Shared By:
Categories:
Stats:
views:14
posted:6/28/2010
language:English
pages:3
Description: Completing Refill Requests Via SureScripts Once a patient calls in