Chaplain

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					                                             The Commonwealth of Massachusetts
                                                  The Human Resources Division
                                                    Classification Specification

                                                                             CHAPLAIN SERIES




                                                 DRAFT

JOB TITLE & SUMMARY OF SERIES

    •    DISTINGUISHING CHARACTERISTICS

    •    KEY ACCOUNTABILITIES

    •    RELATIONSHIPS WITH OTHERS

    •    WORKING ENVIRONMENT

    •    PHYSICAL ABILITIES

    •    COMPETENCIES

    •    KNOWLEDGE, EDUCATION AND EXPERIENCE




The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
CHAPLAIN SERIES I-II:

         There are two levels of work in the Chaplain series. Incumbents of classifications in this
         series provide religious services and resources for various client, inmate, patient, and
         agency staff who seek spiritual and moral counseling and guidance; provide individual
         and group spiritual counseling; provide pastoral care for those in crisis (death, critical
         illness, etc.); and facilitate religious educational opportunities.

         The basic purpose of this work is to provide for the religious and spiritual needs of
         patients, residents, inmates, and the staff of state hospitals, schools, and correctional
         institutions.


  I.     CHAPLAIN I:

         Distinguishing Characteristics:

         This is the entry-level professional classification in this series. Incumbents exercise
         judgment to assess diverse situations and develop solutions for specific cases.
         Incumbents seek guidance and advice from more experienced colleagues and focus on
         gaining knowledge and experience to perform more independently.

         Supervision Received:

         Incumbents receive general supervision from administrative or other employees of a
         higher grade who provide guidance, assign work, and review performance through
         reports and conferences for effectiveness.


         Supervision Exercised:

         Incumbents may provide functional guidance to new employees, interns or volunteers
         through advice, guidance and on-the-job training..

         Functions Performed:

         Incumbents perform the following:

         •    Conduct religious worship ceremonies and services associated with the beliefs and
              practices of the faith of the population served. Plan, organize, and facilitate religious
              holidays, special events, and activities for patients, residents, and inmates, their
              family members, and agency staff.

         •    Provide training to new staff on religious resources and services available to patients,
              residents, and inmates, their family members, and agency staff.

         •    Conduct individual and group pastoral care, counseling, and crisis intervention
              (death, critical, or serious illness) to patients, residents, and inmates, their family
              members, and agency staff to provide spiritual, moral, and ethical assistance.

         •    Provide consultation to facility administrators regarding religious activities and any
              issues related to morals, ethics, values, death and dying, and human rights, as these
              issues impact patients, residents, and inmates, their family members, and facility
              staff.

The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
         •    Provide information and reports needed to facilitate the exchange of information with
              facility administration and staff and/or religious community, civic, and social agencies
              and to promote acceptance of the population served.

         •    Offer religious education addressing the needs of the population serviced.

         Key Accountabilities:

         Incumbents at this level have the decision-making authority to:

         •    Make faith based decisions regarding the types of services provided for patients,
              residents, and inmates, their family members, and agency staff.

         •    Develop policies and procedures as they relate to religious activities.

         Relationships with Others:

         Key contacts and relationships for incumbents include agency staff, residents, patients,
         and inmates, their families, the public and various community, social, and civic
         organizations.

         Working Environment:

         While performing the duties of this classification, incumbents perform work under
         emotional stress, often in confrontational or adversarial environments, and may be
         exposed to verbal and/or physical confrontations. Chaplains may work in correctional
         facilities, state hospitals, or residential homes. Incumbents may also be exposed to
         illnesses and diseases, unsanitary environments and weather conditions. Incumbents
         may be required to work extended hours, nights or weekends to respond to the needs of
         the population serviced. Chaplains may be required to travel and may be exposed to
         traffic and other roadway or travel-related hazards.

         Physical Abilities:

         While performing the duties of this classification incumbents may be required to climb
         stairs, walk, and stand, as well as lift, carry, push, or pull up to 25 pounds of office
         supplies or equipment. Incumbents may be required to rapidly respond to a designated
         area to avoid a dangerous situation. Work assignments may be performed with or
         without reasonable accommodation to a known disability.

         Required Competencies:

         •    Customer Service Orientation – The ability to discover and meet the customer’s or
              client’s needs.

         •    Influence – The ability to persuade, convince, influence, and gain the buy-in of
              others.

         •    Information Gathering – The ability to investigate a situation, to seek out additional
              information and to resolve discrepancies.

         •    Integrity – Takes actions that are consistent with what one says are important, that is,
              he or she “walks the talk.”

         •    Interpersonal Understanding – The ability to understand the behavior of others and
The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
              the underlying drivers for that behavior.

         •    Problem Solving – The ability to think through problems, organize information,
              identify key factors and underlying causes to generate solutions.

         •    Relationship Building – The ability to build and/or maintain friendly, reciprocal, warm
              relationships and networks of contacts.

         •    Self-Control – The ability to keep one’s emotions under control when provoked, faced
              with opposition from others, or when working under conditions of stress.


         Knowledge, Education and Experience:

         Applicants must have an ordination or other recognition as a religious leader/teacher
         based on the requirements of the population serviced and the specific requirements of
         the religion concerned.

         Incumbents may be required to have a current and valid Massachusetts Motor Vehicle
         Driver’s License at a Class level specific to assignment.


         Incumbents are required to have the following at the time of hire:

         1. Knowledge of the types and applications of religious rites and ceremonies of the faith
            group served.

         2. Knowledge of the philosophy, principles, practices, and theories of religion,
            philosophy, religious education and theology.

         3. Knowledge of factor, trends, and problems in providing religious services to the
            population served.

         4. Knowledge of principles, practices, techniques, and theories of psychology and
            counseling.

         5. Knowledge of types and symptoms of mental and/or emotional disorders and/or
            developmental impairments and the ability to recognize them in people.

         6. Knowledge of social problems and issues affecting society and the population
            served.

         7. Ability to plan the development and implementation of religious activities at a state
            facility.

         8. Ability to establish and maintain a rapport with persons from different ethnic, cultural,
            and/or economic backgrounds.

         9. Ability to advocate for clients.

         10. Ability to communicate effectively in oral expression and the ability to make an
             effective oral presentation.

         11. Ability to respond appropriately to physical and/or verbal abuse from others in a job
             related setting.
The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
  II.    CHAPLAIN II:

         Distinguishing Characteristics:

         This is the fully competent professional level classification in this series. While
         incumbents seek guidance and advice from more senior colleagues on complex issues
         and situations, they have thorough knowledge of providing religious and spiritual
         counseling to the populations they service. At this level, incumbents are expected to
         perform the duties described for Chaplain I and may show more expertise in specific
         areas of case management, relationship management, and knowledge of community
         resources. Incumbents may have an established reputation and credibility within the
         agency and population serviced. At this level, incumbents receive less supervision and
         also exercise greater independence in making decisions.

         Supervision Received:

         Incumbents receive functional direction from administrative or other employees of a
         higher grade who provide guidance, assign work, and review performance through
         reports and conferences for effectiveness.

         Supervision Exercised:

         Incumbents may provide functional guidance to Level I Chaplains, interns and volunteers
         through advice, guidance and on-the-job training.

         Additional Functions Performed:

         Incumbents perform the following:

         •    Recruit, train, and manage religious volunteers and the volunteer programs to meet
              the religious needs of patients, residents, and inmates, their family members, and
              agency staff.

         •    Based on assignment, incumbents may foster a connection between the correctional
              system and the community at large to facilitate re-entry.

         Additional Key Accountabilities:

         Incumbents at this level have the decision-making authority to:

         •    Implement policies and procedures as they relate to religious activities.

         Relationships with Others:

         Key contacts and relationships for incumbents include agency staff, residents, patients,
         and inmates, their families, the public and various community, social, and civic
         organizations.

         Working Environment:

         While performing the duties of this classification, incumbents perform work under
         emotional stress, often in confrontational or adversarial environments, and may be
         exposed to verbal and/or physical confrontations. Chaplains may work in correctional
         facilities, state hospitals, or residential homes. Incumbents may also be exposed to
         illnesses and diseases, unsanitary environments and weather conditions. Incumbents
The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
         may be required to work extended hours, nights or weekends to respond to the needs of
         the population serviced. Chaplains may be required to travel and may be exposed to
         traffic and other roadway or travel-related hazards.

         Physical Abilities:

         While performing the duties of this classification incumbents may be required to climb
         stairs, walk, and stand, as well as lift, carry, push, or pull up to 25 pounds of office
         supplies or equipment. Incumbents may be required to rapidly respond to a designated
         area to avoid a dangerous situation. Work assignments may be performed with or
         without reasonable accommodation to a known disability.

         Additional Required Competencies:

         •    Holds People Accountable – The ability to ensure others accept responsibility for
              delegated tasks and are focused on achieving objectives.

         Knowledge, Education and Experience:

         Applicants must have (A) one year of experience as a chaplain or as a religious
         leader/teacher based on the requirement of the population served, and (B) an ordination
         or other recognition as a religious leader/teacher based on the requirements of the
         population serviced and the specific requirements of the religion concerned.

         Incumbents may be required to have a current and valid Massachusetts Motor Vehicle
         Driver’s License at a Class level specific to assignment.

         Incumbents are required to have the following at the time of hire:

         Incumbents at this level are required to have the same knowledge’s and abilities as the
         Level I Chaplains.




The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.