Developmental Disability Worker

Document Sample
Developmental Disability Worker Powered By Docstoc
					                                             The Commonwealth of Massachusetts
                                                  The Human Resources Division
                                                    Classification Specification

                                                        DEVELOPMENTAL DISABILITY WORKER SERIES




                                                 DRAFT

JOB TITLE & SUMMARY OF SERIES

    •    DISTINGUISHING CHARACTERISTICS

    •    KEY ACCOUNTABILITIES

    •    RELATIONSHIPS WITH OTHERS

    •    WORKING ENVIRONMENT

    •    PHYSICAL ABILITIES

    •    COMPETENCIES

    •    KNOWLEDGE, EDUCATION AND EXPERIENCE




The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
DEVELOPMENTAL DISABILITY WORKER SERIES I-IV:

         There are four levels of work in the Developmental Disability Worker series. Incumbents
         of classifications in this series provide programmatic direct care services available to
         individuals with developmental disabilities; assist in the implementation of habilitative,
         behavioral and recreational programs; perform crisis intervention; perform program-
         related cooking and housekeeping duties; maintain confidential records; dispense
         medications in accordance with applicable laws, rules, and regulations; accompany
         individuals to various appointments; provide leisure activities to individuals; assist
         individuals in meeting their personal care and nutritional needs; assist and support
         individuals in making choices in their lives; maintain individuals’ rights by complying with
         applicable laws and regulations; may drive individuals to work, appointments, and
         recreational outings; and perform related work as required.

         The basic purpose of this work is to provide direct care services to individuals with
         developmental disabilities.


  I.     DEVELOPMENTAL DISABILITY WORKER I:

         Distinguishing Characteristics:

         This is the entry-level service classification in this series. Incumbents apply basic
         principles, practices, and techniques and seek guidance and advice from more
         experienced colleagues.

         Supervision Received:

         Incumbents receive close supervision from Developmental Disability Workers or other
         employees of a higher grade who provide training, instruction, assign work and review
         performance through frequent formal and informal verbal and written reports for
         effectiveness and conformance to laws, regulations, and agency policy.

         Supervision Exercised:

         None.

         Functions Performed:

         Incumbents perform the following:

         •    Provide programmatic direct care services in basic life and social skills by teaching
              and/or assisting individuals on how to perform basic functions independently; and to
              assist them in recognizing their own abilities.

         •    Assist in achieving the goals and objectives outlined in the Individual Service Plan
              (ISP) into the individuals’ daily schedule to increase the individual’s skills,
              competencies, independence; and self-control over their environment.

         •    Transport and accompany individuals to day programs, religious services,
              recreational activities, as well as medical and other personal appointments to
              encourage social interaction and community involvement and optimum health levels
              Serve as a spokesperson and advocate for the individual while providing guidance.



The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
         •    Document changes in behavior, medical issues and physical injuries and changes
              made to the individual’s schedule to inform and notify appropriate personnel and
              staff, including new staff, floating staff and shift changes, of any specific changes; to
              ensure consistency of care; to address issues and provide open communication; to
              record changes in their day; and to keep those involved abreast of changes to an
              individual’s status and overall well-being.

         •    Perform basic housekeeping and maintenance duties, including cleaning the
              individuals’ rooms, making beds, emptying the trash, and cleaning common quarters
              to ensure the cleanliness of the individual’s residence and to promote a healthy and
              safe environment.

         •    Perform program related duties, such as food shopping and meal preparation to
              assist the individual in their everyday functioning. Maintain accountability for the
              individual’s recreational funds and activities by providing receipts and other pertinent
              information to document purchased items and activities; and to ensure that the
              monetary accounts are being managed appropriately.

         Key Accountabilities:

         Incumbents at this level have the decision-making authority to:

         •    Report any incidences of abuse, neglect, or mistreatment to the supervisor and the
              Disabled Persons Protection Commission.

         Relationships with Others:

         Key contacts and relationships for incumbents include medical and other professional
         staff, individuals with developmental disabilities and their families, and members of the
         community.

         Working Environment:

         While performing the duties of this classification, incumbents may work in a facility or
         community setting. Incumbents may be required to work extended hours, nights or
         weekends or holidays and my be required to travel and may be exposed to traffic and
         other roadway or travel-related issue. Developmental Disability Workers also may be
         exposed to verbal and/or physical confrontations. Incumbents may also be exposed to
         communicable diseases, bodily fluids or spills, or contaminated products. Incumbents
         work under stress and under time pressures.

         Physical Abilities:

         While performing the duties of this classification, incumbents are regularly required to lift,
         push, and pull at least 25 pounds. Incumbents are also required to squat, bend, and
         twist. Work assignments may be performed with or without reasonable accommodation
         to a known disability.

         Required Competencies:

         •    Concern for Order – The ability to create order in the environment by monitoring and
              checking work and insisting on clarity.

         •    Customer Service Orientation – The ability to discover and meet the customer’s or
              client’s needs.
The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
         •    Flexibility – The ability to adapt to and work effectively as the situation changes.

         •    Integrity – Takes actions that are consistent with what one says are important, that is,
              he or she “walks the talk.”

         •    Interpersonal Understanding – The ability to understand the behavior of others and
              the underlying drivers for that behavior.

         •    Self-Control – The ability to keep one’s emotions under control when provoked, faced
              with opposition from others, or when working under conditions of stress.

         •    Teamwork – The ability to work cooperatively with others, to be part of a team, to
              work together.

         Knowledge, Education and Experience:

         Applicants must have a high school diploma or equivalent.

         Incumbents may be required to have a current and valid Massachusetts Motor Vehicle
         Driver’s License at a Class level specific to assignment.

         Incumbents are required to have the following at the time of hire:

         1. Knowledge of the English language and the ability to communicate effectively both
            verbally and in writing.

         2. Ability to work effectively with others.

         3. Ability to gather information through observing and questioning individuals.

         4. Ability to interact with people who are under physical and/or emotional stress.

         5. Ability to establish rapport and deal tactfully with persons from various ethnic,
            cultural, or economic backgrounds.

         6. Ability to demonstrate sensitivity to the feelings and problems of persons who are
            developmentally disabled and their families.

         7. Ability to train in the area of activity of daily living and other skill areas.




The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
  II.    DEVELOPMENTAL DISABILITY WORKER II:

         Distinguishing Characteristics:

         This is the fully competent service level classification in this series. While incumbents
         seek guidance and advice from more senior colleagues on complex issues and
         situations, they have thorough knowledge of policies and practices and have the ability to
         handle most cases independently. At this level, incumbents are expected to perform the
         duties described for Developmental Disability Worker I and may show more expertise in
         specific areas of case management, relationship management, and knowledge of
         community resources. Incumbents may have an established reputation and credibility
         both within the agency and community. At this level, incumbents receive less supervision
         and also exercise greater independence in making decisions.

         Supervision Received:

         Incumbents receive close supervision from Developmental Disability Workers or other
         employees of a higher grade who provide training, instruction, assign work and review
         performance for effectiveness and conformance to laws, regulations, and agency
         policies.

         Incumbents may also receive functional direction from Unit Managers, Assistant Unit
         Managers, and/or House Managers.

         Supervision Exercised:

         Incumbents may exercise functional direction to Developmental Disability Worker Is and
         other staff of a lower grade by providing instruction, training, and correction.

         Additional Functions Performed:

         Incumbents perform the following:

         •    Oversee and monitor the home environment of the individuals and train both staff
              and individuals on safety issues to promote a healthy and safe environment.

         •    Schedule staff coverage, overtime, trainings and activities to provide and ensure
              sufficient staffing levels to support the individual throughout their day; and to promote
              personnel growth and development.

         •    Initiate and maintain required documentation for staff and individuals, including staff
              trainings and staffing issues/conflicts, ISP data and program implementation, medical
              appointments and progress notes to provide a record; and to comply with
              departmental regulations, policies and procedures.


         Additional Key Accountabilities:

         Incumbents at this level have the decision-making authority to:

         •    Make staff assignments within the residence.

         Relationships with Others:

         Key contacts and relationships for incumbents include medical and professional staff,
The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
         individuals with developmental disabilities and their families, and members of the
         community.

         Working Environment:
         While performing the duties of this classification, incumbents may work in a facility or
         community setting. Incumbents may be required to work extended hours, nights or
         weekends or holidays and my be required to travel and may be exposed to traffic and
         other roadway or travel-related issue. Developmental Disability Workers also may be
         exposed to verbal and/or physical confrontations. Incumbents may also be exposed to
         communicable diseases, bodily fluids or spills, or contaminated products. Incumbents
         work under stress and under time pressures.

         Physical Abilities:

         While performing the duties of this classification, incumbents are regularly required to lift,
         push, and pull at least 25 pounds. Incumbents are also required to squat, bend, and
         twist. Work assignments may be performed with or without reasonable accommodation
         to a known disability.

         Additional Required Competencies:

         •    Initiative – The ability to identify a problem or opportunity and take action to address
              current or future problems and opportunities.

         •    Problem Solving – The ability to think through problems, organize information,
              identify key factors and underlying causes to generate solutions.

         Knowledge, Education and Experience:

         Applicants must have at least (A) one year of full-time or equivalent part-time experience
         in providing direct care services to persons with developmental, emotional, or physical
         disabilities, or (B) any equivalent combination of the required experience and
         substitutions below.

         Incumbents may be required to have a current and valid Massachusetts Motor Vehicle
         Driver’s License at a Class level specific to assignment.

         Substitutions:

         I.   An Associate’s degree or higher with a major in a human services field, including
              sociology, special education, psychology, rehabilitation counseling, occupational
              therapy, physical therapy, or related field may be substituted for the required
              experience.

         Incumbents are required to have the following at the time of hire:

         1. Knowledge of the comprehensive service needs of persons with developmental
            disabilities and their families.

         2. Ability to plan, assign and coordinate the activities of others.

         3. Ability to give written or oral instructions in a clear and understandable manner.




The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
III.     DEVELOPMENTAL DISABILITY WORKER III:

         Distinguishing Characteristics:

         This is the first level supervisory classification in this series. At this level, incumbents
         perform work with more independence and receive less supervision and review and
         exercise greater independence and making decisions.

         Supervision Received:

         Incumbents receive general supervision from Developmental Disability Workers or other
         employees of a higher grade who provide guidance on policy and procedure, assign
         work, and review performance for effectiveness.

         Supervision Exercised:

         Incumbents provide direct supervision over, assign work to, and review the performance
         of Developmental Disability Workers I and II and other service personnel of a lower
         grade.

         Additional Functions Performed:

         Incumbents perform the following:

         •    Supervise Developmental Disabilities Worker Levels I and II to ensure they are
              performing the direct care services as outlined; and to monitor the interaction
              between staff and the individuals to ensure they are being respectful; evaluate work
              performance to enhance abilities; demonstrate weaknesses; and provide suggestions
              for improvement.

         •    Recommend and suggest additional mandatory and non-mandatory trainings for staff
              to educate them on the specific duties and services required and the implementation
              of such; and to provide an opportunity to gain additional knowledge and skills.

         •    Attend ISP cluster meetings to discuss updates and/or changes to an individual’s
              status; and to provide recommendations and input.


         Additional Key Accountabilities:

         Incumbents at this level have the decision-making authority to:

         •    Approve schedules for direct reporting staff.

         Relationships with Others:

         Key contacts and relationships for incumbents include medical and other professional
         staff, individuals and their families, and members of the community.

         Working Environment:

         While performing the duties of this classification, incumbents may work in a facility or
         community setting. Incumbents may be required to work extended hours, nights or
         weekends or holidays and my be required to travel and may be exposed to traffic and
         other roadway or travel-related issue. Developmental Disability Workers also may be
The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
         exposed to verbal and/or physical confrontations. Incumbents may also be exposed to
         communicable diseases, bodily fluids or spills, or contaminated products. Incumbents
         work under stress and under time pressures.

         Physical Abilities:

         While performing the duties of this classification, incumbents are regularly required to lift,
         push, and pull at least 25 pounds. Incumbents are also required to squat, bend, and
         twist. Work assignments may be performed with or without reasonable accommodation
         to a known disability.

         Additional Required Competencies:

         •    Holds People Accountable – The ability to ensure others accept responsibility for
              delegated tasks and are focused on achieving objectives.

         Knowledge, Education and Experience:

         Applicants must have at least (A) two year of full-time, or equivalent part-time, experience
         in providing direct care services to persons with developmental, emotional or physical
         disabilities, or (B) any equivalent combination of the required experience and
         substitutions below.

         Incumbents may be required to have a current and valid Massachusetts Motor Vehicle
         Driver’s License at a Class level specific to assignment.

         Substitutions:

         I.   An Associate’s degree or higher with a major in a human services field, including
              sociology, special education, psychology, rehabilitation counseling, occupational
              therapy, physical therapy, or related field may be substituted for one year of the
              required experience.

         Incumbents are required to have the following at the time of hire:

         1. Ability to supervise, including assigning work, controlling work through periodic
            reviews and/or evaluations; determining direct reports’ training needs; motivating
            direct reports to work effectively.




The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
IV.      DEVELOPMENTAL DISABILITY WORKER IV:

         Distinguishing Characteristics:

         This is the second-level supervisory classification in this series. Incumbents provide
         guidance and advice, based on the interpretation of policies, laws, and procedures. At
         this level, incumbents also perform work that requires considerable independence in the
         exercise of judgment, in determining approaches, and in the interpretation and
         application of policies, laws, standards, and procedures.

         Supervision Received:

         Incumbents receive general supervision from administrative or other employees of a
         higher grade who provide policy guidance, assign work, and review performance for
         effectiveness.

         Supervision Exercised:

         Incumbents provide direct supervision over, assign work to, and review the performance
         of Developmental Disability Workers I, II, and III and other service personnel of a lower
         grade.

         Additional Functions Performed:

         Incumbents perform the following:

         •    Collaborate with and seek additional support from clinical staff to address issues; and
              to seek guidance.

         •    Participate in the hiring process and make recommendations regarding disciplinary
              action to unit administrators; to provide input and suggestions; and to address
              outstanding personnel-related issues.

         Additional Key Accountabilities:

         Incumbents at this level have the decision-making authority to:

         •    Identify training needs of direct reports.

         •    Hire, counsel, and make recommendations regarding disciplinary action to unit
              administration.

         Relationships with Others:

         Key contacts and relationships for incumbents include medical and other professional
         staff, individuals and their families, and members of the community.

         Working Environment:

         While performing the duties of this classification, incumbents may work in a facility or
         community setting. Incumbents may be required to work extended hours, nights or
         weekends or holidays and my be required to travel and may be exposed to traffic and
         other roadway or travel-related issue. Developmental Disability Workers also may be
         exposed to verbal and/or physical confrontations. Incumbents may also be exposed to
         communicable diseases, bodily fluids or spills, or contaminated products. Incumbents
The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.
         work under stress and under time pressures.

         Physical Abilities:

         While performing the duties of this classification, incumbents are regularly required to lift,
         push, and pull at least 25 pounds. Incumbents are also required to squat, bend, and
         twist. Work assignments may be performed with or without reasonable accommodation
         to a known disability.

         Additional Required Competencies:

         •    Relationship Building – The ability to build and/or maintain friendly, reciprocal, warm
              relationships and networks of contacts.

         Knowledge, Education and Experience:

         Applicants must have at least (A) three year of full-time or equivalent part-time
         experience in providing direct care services to persons with developmental, emotional or
         physical disabilities, and (B) of which at least one year must have been in a supervisory
         capacity, or (C) any equivalent combination of the required experience and substitutions
         below.

         Incumbents may be required to have a current and valid Massachusetts Motor Vehicle
         Driver’s License at a Class level specific to assignment.


         Substitutions:

         I. An Associate’s degree or higher with a major in a human services field, including
            sociology, special education, psychology, rehabilitation counseling, occupational
            therapy, physical therapy, or related field may be substituted for a maximum one year
            of the required (A) experience.


         Incumbents are required to have the following at the time of hire:

         1. Knowledge of the principles and practices of supervision.

         2. Knowledge of training methods and techniques and the ability to plan and conduct
            staff training or instruction.

         3. Knowledge of interviewing techniques and the ability to conduct interviews.

         4. Knowledge of atypical and maladaptive behavior, and implementation of programs to
            decrease/eliminate such behavior.




The Commonwealth of Massachusetts is an equal opportunity/affirmative action employer. Women, minorities, veterans,
and people with disabilities are strongly encouraged to apply. The Commonwealth of Massachusetts is committed to
providing reasonable accommodation to qualified people with disabilities.