10 Critical Success Factors by vct15937


									        10 Critical Success Factors for EHR Implementations
     It’s easy to underestimate the complexities of moving from a paper to an electronic chart.
     If you choose the right internal leaders, focus on good communication, create a detailed plan,
     set measurable goals, and devote sufficient time to training – your implementation will be

1.      Select the right internal leadership team
        The committee should be composed of people from each operational and clinical
        department within your practice and represent every aspect of your practice. You want
        people who will embrace change, be enthusiastic and have the respect of their peers.

2.      Communicate - “What’s in it for me?”
        Assume that everyone in the practice is not equally motivated to change. Be quick to
        remind people of the benefits of an EHR system. Share your enthusiasm. People can
        handle a big change better when they understand why it is happening.

3.      Analyze workflow
        You must not assume that all offices function in the same way. Identify your own unique
        workflow issues and use an EHR to help you solve your problems. Understand that an
        EHR is a significant change to the way you practice medicine.

4.      Create specific and measurable goals
        Define success measures ahead of time. Clarify your expectations. Be realistic in what an
        EHR can and cannot do.

5.      Develop your strategy for entering existing data
        You must have a strategy for managing the practice’s existing data. Having immediate
        access to key information is one of the most important functions of an EHR.

6.      Devote sufficient time to training
        Training on the EHR must be a part of your comprehensive plan. It takes time and
        practice to develop familiarity with new technology while making the patient the focal
        point. Training programs are CRUCIAL to your success.

7.      Plan to create “Super Users”
        You should designate certain employees from each employee group to be “super users”.
        They should be highly trained and available to other users in the practice.

            DOQ-IT Information Line: (602) 308-7197  Email: azdoqit@hsag.com  Website: www.azdoqit.org
8.       Create an ongoing plan for support
         It is important to make sure that everyone knows where to go when they have questions,
         QUICKLY. Establish an “escalation of support” plan.

9.        Leave time buffers throughout the day
         When you go live, plan ahead to leave yourself extra time (i.e.: fewer patient
         appointments and/or longer patient appointments). An EHR will save you time with
         every patient, but not on the first day!

10.      Plan to succeed and you will!
         The right vendor will be an excellent implementation partner, but no company can take
         the place of your willingness to devote sufficient time and consideration to this project.

Misys Healthcare Systems
Critical success factors for practice-wide EHR implementations: ten steps to maximize ROI
(White Paper, n.d.)

This material was prepared by Health Services Advisory Group, the Medicare Quality Improvement Organization for Arizona,
under contract with the Centers for Medicare and Medicaid Services (CMS), and agency of the U.S. Department of Health and
Human Services. The contents do not necessarily reflect CMS policy.

             DOQ-IT Information Line: (602) 308-7197  Email: azdoqit@hsag.com  Website: www.azdoqit.org

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