Understanding EQ The Basics of Emotional Intelligence

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					 Understanding EQ:
   The Basics of
Emotional Intelligence
 Created and Presented by:
  Jennifer Kalligonis and
      Michele Geary
           What is EQ
     (Emotional Intelligence)?

The ability to monitor one’s own and other’s
emotions, to discriminate among them, and to
use the information to guide one’s own
thinking and actions.
                EQ vs IQ
• IQ remains relatively fixed for an
  individual’s lifetime
• EQ can increase over in an individual’s
How Did EQ Become Popular?
• In the past, natural intelligence or “book
  smarts” would have been considered the
  key to success
• In 1990, two psychologists from the
  University of New Hampshire and Yale
  University (Jack Mayer and Peter Salovey)
  published academic papers on Emotional
• In 1995, Daniel Goleman used the
  information from those academic papers
  and created a best selling book titled
  “Emotional Intelligence”
• The book was considered revolutionary
  because it asserted that Emotional
  Intelligence was more influential in one’s
  success than natural intelligence
      Abilities involved in EQ
• Self-awareness: recognizing a feeling as it
• Self- regulation: Handling your emotions
  rather than letting the emotions handle you.
• Motivation: Channeling emotions to reach
  a goal; taking initiative and striving to
  improve; persevere when faced with
  setbacks and frustrations.
  Abilities involved in EQ con’t
• Empathy: Sensitivity to others’ feelings
  and concerns and taking their perspective;
  compassion; appreciating the differences in
  how people feel about things.
• Social Skills: Ability to accurately read
  social situations and interact smoothly with
       Why is EQ important?
• EQ is the capacity to create positive
  outcomes in your relationships with others
  and with yourself (in work, school, and
• EQ has been associated with better results
  in leadership, sales, academic performance,
  marriage, friendships, and health.
     EQ and College Students
• In 2000, a research study was conducted
  with college freshman and EQ
• Researchers learned that students with
  higher levels of EQ had better retention
• The students with lower EQ were less likely
  to return to school for their sophomore year
    Research and Quotes on EQ
• As much as 80% of adult "success" comes from
  EQ (Daniel Goleman, 1995).
• 75% of careers are derailed for reasons related to
  emotional competencies, including inability to
  handle interpersonal problems; unsatisfactory
  team leadership during times of difficulty or
  conflict; or inability to adapt to change or elicit
  trust (The Center for Creative Leadership, 1994).
            Research on EQ
• 85-95% of the difference between a "good
  leader" and an "excellent leader" is due to
  emotional intelligence (Goleman, 1998).
• People who have poor abilities at reading
  body language are less academically
  successful (Katz and Hoover, 1997).
            Research on EQ
• UCLA research indicates that only 7% of
  leadership success is attributable to
  intellect; 93% of success comes from trust,
  integrity, authenticity, honesty, creativity,
  presence, and resilience (cited in Cooper
  and Sawaf, 1996).
          What is your EQ?
• Please complete the questionnaire
               Question #1
• 1. You are very tired and have a lot of
  studying to do when your boss asks you to
  work late. You respond by saying
  A: Sorry, I can’t.
  B: I’d really like to help you, but tonight is
  a bad night for me.
• The best answer is “B”.
• The reason “B” is a better answer is because
  it lets the person know you have a desire to
  help them, you are acknowledging their
• Saying “I’d really like to help you” makes a
  big difference in this response.
               Question #2
Your college professor asks you to pair off
  with a person sitting near you. You react
A: Sitting and waiting for someone to
  introduce him or herself.
B: Introducing yourself to the person next to
               Answer #2
• Obviously, “B” is the better choice.
• Many people are uncomfortable making the
  initial contact with new people. But, the
  higher your EQ, the greater your ability to
  overcome your discomfort and make others
  feel comfortable.
              Question #3
You buy your lunch in the cafeteria and sit
  down to eat with a friend. You notice there
  is a girl a few seats down who is eating
  alone. You respond by:
A: Ignoring the person and talking with your
B: Introducing yourself and inviting the
  person to sit with you.
               Answer #3
• The better choice is B.
• Similar to the previous question, it may
  seem like an uncomfortable situation, but
  the higher your EQ the greater your ability
  to befriend people.
              Question #4
• You notice your mother is somewhat
  impatient and appears to be very tired. You
  decide to:
• A: Ask her how she is doing and if there is
  anything you can do to help her.
• B: Don’t ask anything, and assume that if
  she needs something, she’ll ask you.
                Answer #4
• The better answer is A.
• “A” shows a concern for her well-being.
  Sometimes just asking a person about their
  feelings lets them know you care.
• It is also better because there is an offer to
  somehow assist her in improving her
  situation. It shows willingness to help.
              Question #5
• Which statement best describes you?
• A: I never forget a birthday of a friend or
• B: I try to remember people’s birthdays, but
  it’s hard to keep up with and I don’t always
  do it.
                Answer #5
• A is the better answer.
• Remembering information about other
  people signifies to those people that you
  care about them.
• Whether it is a birthday, an anniversary or
  other special event for them, you are letting
  them know you think about them.
               Question #6
• You are having a friend and his new
  girlfriend for dinner. Before inviting them:
• A: Call and make sure they both like what
  you are making and that you have been
  respectful to diet restrictions (veggie,
  diabetic, etc.)
• B: Go to the market and buy your favorite
               Answer #6
• A is a better choice.
• “A” shows that you recognize that the
  girlfriend is new to your social crowd. She
  may feel shy or uncomfortable, and you
  don’t want to compound that by her not
  being able to eat with everyone.
• It shows a solid ability to put yourself in
  someone else’s shoes.
              Question #7
• When someone buys you a gift, you:
• A: Make sure to get them a “Thank You”
  Note promptly.
• B: Normally forget the “Thank You” note,
  but try to remember to say it in person.
               Answer #7
• Emotionally intelligent people not only
  make attempts to treat other’s well, they
  also sincerely appreciate the thoughtfulness
  of friends and family.
• Emotionally intelligent people always
  acknowledge the kindness of others.
               Question #8
• When driving in your car, if another driver
  is driving poorly, you generally:
• A: Ignore it and keep driving.
• B: Become angry and aggressive.
              Answer #8
• Obviously, “A” is the better answer.
• Being emotionally intelligent shows an
  ability to acknowledge and manage your
• You “know when to choose your battles”
              Question #9
• If someone criticizes you, how do you
• A: Become defensive and critical to the
  person criticizing you.
• B: Inquire as to why the person is not happy
  with you, try to discern if the complaint is
                Answer #9
• The better answer is B, although it is
  difficult to do this.
• People often feel attacked when they are
  criticize and they react by attacking back.
• Emotionally intelligent people realize they
  are not always perfect and seek to learn the
  truth about their strengths and weaknesses,
  rather than attack the messenger.
             Question #10
• Which better describes you?
• A: I never forget a name or a face.
• B: I’m always forgetting people’s names
  and what they look like.
              Answer #10
• Obviously, the better answer is A.
• Emotionally intelligent people remember
  details about other people.
• They know that it makes other people feel
  good, and tend to like them more, when
  they remember information about them.
         Results of EQ Test
• Highest Possible Score = 10

• The higher your score, the higher your EQ
         Raising your EQ

First Step:
       Increase your Self-Awareness
             Increase your
           EQ Self-Awareness

1.   Examine how you make judgements
2.   Tune into your senses
3.   Get in touch with your feelings
4.   Learn what your intentions are
5.   Pay attention to your actions
           Johari Window
• OPEN- you know, others know

• HIDDEN- you know, others don’t know

• BLIND- others know, you don’t know

• UNKNOWN- no one knows….
  • First, seek to understand yourself.

   • Then seek to understand others.

• Then apply that knowledge responsibly.