The Basics of
Created and Presented by:
Jennifer Kalligonis and
What is EQ
The ability to monitor one’s own and other’s
emotions, to discriminate among them, and to
use the information to guide one’s own
thinking and actions.
EQ vs IQ
• IQ remains relatively fixed for an
• EQ can increase over in an individual’s
How Did EQ Become Popular?
• In the past, natural intelligence or “book
smarts” would have been considered the
key to success
• In 1990, two psychologists from the
University of New Hampshire and Yale
University (Jack Mayer and Peter Salovey)
published academic papers on Emotional
• In 1995, Daniel Goleman used the
information from those academic papers
and created a best selling book titled
• The book was considered revolutionary
because it asserted that Emotional
Intelligence was more influential in one’s
success than natural intelligence
Abilities involved in EQ
• Self-awareness: recognizing a feeling as it
• Self- regulation: Handling your emotions
rather than letting the emotions handle you.
• Motivation: Channeling emotions to reach
a goal; taking initiative and striving to
improve; persevere when faced with
setbacks and frustrations.
Abilities involved in EQ con’t
• Empathy: Sensitivity to others’ feelings
and concerns and taking their perspective;
compassion; appreciating the differences in
how people feel about things.
• Social Skills: Ability to accurately read
social situations and interact smoothly with
Why is EQ important?
• EQ is the capacity to create positive
outcomes in your relationships with others
and with yourself (in work, school, and
• EQ has been associated with better results
in leadership, sales, academic performance,
marriage, friendships, and health.
EQ and College Students
• In 2000, a research study was conducted
with college freshman and EQ
• Researchers learned that students with
higher levels of EQ had better retention
• The students with lower EQ were less likely
to return to school for their sophomore year
Research and Quotes on EQ
• As much as 80% of adult "success" comes from
EQ (Daniel Goleman, 1995).
• 75% of careers are derailed for reasons related to
emotional competencies, including inability to
handle interpersonal problems; unsatisfactory
team leadership during times of difficulty or
conflict; or inability to adapt to change or elicit
trust (The Center for Creative Leadership, 1994).
Research on EQ
• 85-95% of the difference between a "good
leader" and an "excellent leader" is due to
emotional intelligence (Goleman, 1998).
• People who have poor abilities at reading
body language are less academically
successful (Katz and Hoover, 1997).
Research on EQ
• UCLA research indicates that only 7% of
leadership success is attributable to
intellect; 93% of success comes from trust,
integrity, authenticity, honesty, creativity,
presence, and resilience (cited in Cooper
and Sawaf, 1996).
What is your EQ?
• Please complete the questionnaire
• 1. You are very tired and have a lot of
studying to do when your boss asks you to
work late. You respond by saying
A: Sorry, I can’t.
B: I’d really like to help you, but tonight is
a bad night for me.
• The best answer is “B”.
• The reason “B” is a better answer is because
it lets the person know you have a desire to
help them, you are acknowledging their
• Saying “I’d really like to help you” makes a
big difference in this response.
Your college professor asks you to pair off
with a person sitting near you. You react
A: Sitting and waiting for someone to
introduce him or herself.
B: Introducing yourself to the person next to
• Obviously, “B” is the better choice.
• Many people are uncomfortable making the
initial contact with new people. But, the
higher your EQ, the greater your ability to
overcome your discomfort and make others
You buy your lunch in the cafeteria and sit
down to eat with a friend. You notice there
is a girl a few seats down who is eating
alone. You respond by:
A: Ignoring the person and talking with your
B: Introducing yourself and inviting the
person to sit with you.
• The better choice is B.
• Similar to the previous question, it may
seem like an uncomfortable situation, but
the higher your EQ the greater your ability
to befriend people.
• You notice your mother is somewhat
impatient and appears to be very tired. You
• A: Ask her how she is doing and if there is
anything you can do to help her.
• B: Don’t ask anything, and assume that if
she needs something, she’ll ask you.
• The better answer is A.
• “A” shows a concern for her well-being.
Sometimes just asking a person about their
feelings lets them know you care.
• It is also better because there is an offer to
somehow assist her in improving her
situation. It shows willingness to help.
• Which statement best describes you?
• A: I never forget a birthday of a friend or
• B: I try to remember people’s birthdays, but
it’s hard to keep up with and I don’t always
• A is the better answer.
• Remembering information about other
people signifies to those people that you
care about them.
• Whether it is a birthday, an anniversary or
other special event for them, you are letting
them know you think about them.
• You are having a friend and his new
girlfriend for dinner. Before inviting them:
• A: Call and make sure they both like what
you are making and that you have been
respectful to diet restrictions (veggie,
• B: Go to the market and buy your favorite
• A is a better choice.
• “A” shows that you recognize that the
girlfriend is new to your social crowd. She
may feel shy or uncomfortable, and you
don’t want to compound that by her not
being able to eat with everyone.
• It shows a solid ability to put yourself in
someone else’s shoes.
• When someone buys you a gift, you:
• A: Make sure to get them a “Thank You”
• B: Normally forget the “Thank You” note,
but try to remember to say it in person.
• Emotionally intelligent people not only
make attempts to treat other’s well, they
also sincerely appreciate the thoughtfulness
of friends and family.
• Emotionally intelligent people always
acknowledge the kindness of others.
• When driving in your car, if another driver
is driving poorly, you generally:
• A: Ignore it and keep driving.
• B: Become angry and aggressive.
• Obviously, “A” is the better answer.
• Being emotionally intelligent shows an
ability to acknowledge and manage your
• You “know when to choose your battles”
• If someone criticizes you, how do you
• A: Become defensive and critical to the
person criticizing you.
• B: Inquire as to why the person is not happy
with you, try to discern if the complaint is
• The better answer is B, although it is
difficult to do this.
• People often feel attacked when they are
criticize and they react by attacking back.
• Emotionally intelligent people realize they
are not always perfect and seek to learn the
truth about their strengths and weaknesses,
rather than attack the messenger.
• Which better describes you?
• A: I never forget a name or a face.
• B: I’m always forgetting people’s names
and what they look like.
• Obviously, the better answer is A.
• Emotionally intelligent people remember
details about other people.
• They know that it makes other people feel
good, and tend to like them more, when
they remember information about them.
Results of EQ Test
• Highest Possible Score = 10
• The higher your score, the higher your EQ
Raising your EQ
Increase your Self-Awareness
1. Examine how you make judgements
2. Tune into your senses
3. Get in touch with your feelings
4. Learn what your intentions are
5. Pay attention to your actions
• OPEN- you know, others know
• HIDDEN- you know, others don’t know
• BLIND- others know, you don’t know
• UNKNOWN- no one knows….
• First, seek to understand yourself.
• Then seek to understand others.
• Then apply that knowledge responsibly.